One user - printing problem

[Mike]

Folks,

I have one user who is suddenly having trouble printing via TS. It had been
working fine until last week. I can't find anything in the logs indicating a
problem, but here's what I have found so far.

When I connnect to our TS via RDP, and I look at my printers and faxes
group, I see my desktop printer show up as "Dell Laser Printer 1720dn (on
computername in session x). My user who is having trouble printing is not
seeing the "on computername in session x). When I look at the print queue
from the server to the laser printer, it shows a document error and the port
is LPT1. I think that's OK on the server, but when I called her, it was
pointing to LPT1 as well. I had her look for a TS00x port with her PC name in
the Description field, and she can select one of them (there are 4-5), but it
still doesn't print.
When I look at it logged in from my PC and I look at the ports, under the
description field, I see the printer name "Dell Laser Printer 1720dn" next to
the TS port I am using. My user is not seeing this either.

Any ideas how I can fix this?

Thanks,

Mike

 

[TP]

Re: One user - printing problem

Hi Mike,

Three things:

1. Please use the version of the Remote Desktop Client
that came with your 2003 server. The install file for
it is located on your server's hard drive here:

C:\WINDOWS\system32\clients\tsclient\win32\msrdpcli.msi

2. Check the server's error log immediately after the
problem user logs on. Do you see errors? Please post
the specific message including source, event id, and
description.

3. Have her verify that Printers is checked on the Local
Resources tab of the Remote Desktop Client.

Thanks.

-TP

Mike wrote:
> Folks,
>
> I have one user who is suddenly having trouble printing via TS. It
> had been working fine until last week. I can't find anything in the
> logs indicating a problem, but here's what I have found so far.
>
> When I connnect to our TS via RDP, and I look at my printers and faxes
> group, I see my desktop printer show up as "Dell Laser Printer 1720dn
> (on computername in session x). My user who is having trouble
> printing is not seeing the "on computername in session x). When I
> look at the print queue from the server to the laser printer, it
> shows a document error and the port is LPT1. I think that's OK on
> the server, but when I called her, it was pointing to LPT1 as well. I
> had her look for a TS00x port with her PC name in the Description
> field, and she can select one of them (there are 4-5), but it still
> doesn't print.
> When I look at it logged in from my PC and I look at the ports, under
> the description field, I see the printer name "Dell Laser Printer
> 1720dn" next to the TS port I am using. My user is not seeing this
> either.
>
> Any ideas how I can fix this?
>
> Thanks,
>
> Mike