Update

  • Thread starter Thread starter Ray234
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Ray234

Guest
I have installed the 2GB of RAM, which takes us up to 4GB total. Task
Manager shows right around 2GB used. I checked the UPHClean logs, and found
several per day for the Symantec Anti-Virus as not being able to close the
process. I have installed version 10.1.6.6000 of Symantec, which was
recommended. The UPHClean log entries stopped. The server ran through the
weekend without any issues with Symantec updates and backups.

On Monday, I had a user that tried to login, but couldn't. It gave her an
error "Cannot load profile..." and "Insufficient system resources...". She
clicks OK, and is logged off. I login, and get the same errors, but it gives
me a default profile (Logged in as an admin). I researched, and didn't find
a fix. I rebooted this morning, and could get in fine with no errors. So,
obviously there is still something that is taking resources. When I checked
the server yesterday, it had plenty of free memory and CPU. Other users
could login fine.

Any other ideas?
 
Re: Update

Hi,

Glad to see things are getting better than before.

I suspect you may be running out of paged pool memory.

Please post the sequence of errors in the log with the Source,
Event ID, Type, and Description text. Usually these types
of errors will be from source Userenv. This will help confirm
that my suspicion is correct--I am not certain based on you
saying that other users are able to logon fine.

I prefer to examine the paged pool usage and then increase
the maximum incrementally until the errors stop. If you would
like to just increase to the maximum paged pool setting and
see if that works then follow the instructions in this article:

Error message when you try to log on to a Windows Server
2003-based terminal server: "Windows cannot load the user's
profile but has logged you on with the default profile for the system"

http://support.microsoft.com/kb/935649

If you run into other issues with the maximum settings let me
know and I will help you pick a lower setting.

Please post back either way so that we know if your issue
has been resolved.

Thank you.

-TP

Ray234 wrote:
> I have installed the 2GB of RAM, which takes us up to 4GB total. Task
> Manager shows right around 2GB used. I checked the UPHClean logs,
> and found several per day for the Symantec Anti-Virus as not being
> able to close the process. I have installed version 10.1.6.6000 of
> Symantec, which was recommended. The UPHClean log entries stopped.
> The server ran through the weekend without any issues with Symantec
> updates and backups.
>
> On Monday, I had a user that tried to login, but couldn't. It gave
> her an error "Cannot load profile..." and "Insufficient system
> resources...". She clicks OK, and is logged off. I login, and get
> the same errors, but it gives me a default profile (Logged in as an
> admin). I researched, and didn't find a fix. I rebooted this
> morning, and could get in fine with no errors. So, obviously there
> is still something that is taking resources. When I checked the
> server yesterday, it had plenty of free memory and CPU. Other users
> could login fine.
>
> Any other ideas?
 
Re: Update

Had this issue yesterday and today with two specific users. If I renamed
their ntuser.dat, they could login, but got a default profile.
Followed the article for KB935649 and made the registry changes.
Rebooted the server, and it's been fine since (only about 1/2 day so far).

We were getting several Userenv messages in Event Viewer.

Also found that there was a maintenance patch to Symantec for the version I
installed last week to take it to 10.1.6.6010.
It still happened today though after installing the patch last night and
rebooting.

Hopefully the registy changes will help.

Thanks again.



"TP" wrote:

> Hi,
>
> Glad to see things are getting better than before.
>
> I suspect you may be running out of paged pool memory.
>
> Please post the sequence of errors in the log with the Source,
> Event ID, Type, and Description text. Usually these types
> of errors will be from source Userenv. This will help confirm
> that my suspicion is correct--I am not certain based on you
> saying that other users are able to logon fine.
>
> I prefer to examine the paged pool usage and then increase
> the maximum incrementally until the errors stop. If you would
> like to just increase to the maximum paged pool setting and
> see if that works then follow the instructions in this article:
>
> Error message when you try to log on to a Windows Server
> 2003-based terminal server: "Windows cannot load the user's
> profile but has logged you on with the default profile for the system"
>
> http://support.microsoft.com/kb/935649
>
> If you run into other issues with the maximum settings let me
> know and I will help you pick a lower setting.
>
> Please post back either way so that we know if your issue
> has been resolved.
>
> Thank you.
>
> -TP
>
> Ray234 wrote:
> > I have installed the 2GB of RAM, which takes us up to 4GB total. Task
> > Manager shows right around 2GB used. I checked the UPHClean logs,
> > and found several per day for the Symantec Anti-Virus as not being
> > able to close the process. I have installed version 10.1.6.6000 of
> > Symantec, which was recommended. The UPHClean log entries stopped.
> > The server ran through the weekend without any issues with Symantec
> > updates and backups.
> >
> > On Monday, I had a user that tried to login, but couldn't. It gave
> > her an error "Cannot load profile..." and "Insufficient system
> > resources...". She clicks OK, and is logged off. I login, and get
> > the same errors, but it gives me a default profile (Logged in as an
> > admin). I researched, and didn't find a fix. I rebooted this
> > morning, and could get in fine with no errors. So, obviously there
> > is still something that is taking resources. When I checked the
> > server yesterday, it had plenty of free memory and CPU. Other users
> > could login fine.
> >
> > Any other ideas?
>
 
Re: Update

Please post the sequence of errors in the log with the Source,
Event ID, Type, and Description text. If there is sensitive
information (like a username or servername) that you do not
want to disclose then modify the text before posting.

If you do substitute a dummy name then make sure you are
consistent throughout and use unique dummy names for
each unique instance. For example, if there are two different
server names involved then name them servername1 and
servername2 throughout so that I can cross reference and
know there are two.

Thank you.

-TP

Ray234 wrote:
> Had this issue yesterday and today with two specific users. If I
> renamed their ntuser.dat, they could login, but got a default profile.
> Followed the article for KB935649 and made the registry changes.
> Rebooted the server, and it's been fine since (only about 1/2 day so
> far).
>
> We were getting several Userenv messages in Event Viewer.
>
> Also found that there was a maintenance patch to Symantec for the
> version I installed last week to take it to 10.1.6.6010.
> It still happened today though after installing the patch last night
> and rebooting.
>
> Hopefully the registy changes will help.
>
> Thanks again.
 
Re: Update

I save and reset the logs each Monday, and there are no new instances of the
Uservne and other errors. It's been great since last week. I will update
should anything show up (I'm checking it daily). Hopefully it's fixed.


"TP" wrote:

> Please post the sequence of errors in the log with the Source,
> Event ID, Type, and Description text. If there is sensitive
> information (like a username or servername) that you do not
> want to disclose then modify the text before posting.
>
> If you do substitute a dummy name then make sure you are
> consistent throughout and use unique dummy names for
> each unique instance. For example, if there are two different
> server names involved then name them servername1 and
> servername2 throughout so that I can cross reference and
> know there are two.
>
> Thank you.
>
> -TP
>
> Ray234 wrote:
> > Had this issue yesterday and today with two specific users. If I
> > renamed their ntuser.dat, they could login, but got a default profile.
> > Followed the article for KB935649 and made the registry changes.
> > Rebooted the server, and it's been fine since (only about 1/2 day so
> > far).
> >
> > We were getting several Userenv messages in Event Viewer.
> >
> > Also found that there was a maintenance patch to Symantec for the
> > version I installed last week to take it to 10.1.6.6010.
> > It still happened today though after installing the patch last night
> > and rebooting.
> >
> > Hopefully the registy changes will help.
> >
> > Thanks again.
>
 
Re: Update

Okay.

Thanks for posting a status update.

-TP

Ray234 wrote:
> I save and reset the logs each Monday, and there are no new instances
> of the Uservne and other errors. It's been great since last week. I
> will update should anything show up (I'm checking it daily).
> Hopefully it's fixed.
 
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