windows service not recognising appsettings

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I am having an issue on our production servers where the windows service is not recognising the appsettings section infact any config section like connection strings etc. in the app.config. I had to copy the ConfigSection declarations from machine.config
into the app.config to get the service running. I would like to know what might be the reason for this.
I am running windows service written in c# and .net 4.0. <hr class="sig Kumar, Web Developer.

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