Hotfix installation failure

[nsnoonan]

I got a windows 2003 server hotfix that needs to be installed here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;821507&Product=winsvr2003


When actually attempting to install this hotfix, I get the error:

"Setup could not find the update.inf file needed to update your system"


I have done a good deal of forum trolling and troubleshooting, including but
not limited to all the methods (to no avail) in the following link:

http://support.microsoft.com/default.aspx?scid=kb;en-us;822798


None of the things I've tried work. I did find this very old post detailing
basically my exact experience with a final response of "well, it looks like
the installer is broken... I'll tell microsoft." This thread can be found
here:

http://www.microsoft.com/communitie...6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1


I understand that the particular hotfix I'm working with isn't complete just
yet, so the installer-is-broken is entirely viable. I'm wondering if this is
indeed the case (eg. I can give up and wait for microsoft to fix it... not a
real option in my scenario) or is there an actual fix for this?

Any help whatsoever would be greatly appreciated.

 

[MowGreen [MVP]]

Re: Hotfix installation failure

> Update.inf
>
> The Update.inf file is the core configuration file for the package installer. All
> packages include this file. It takes a modified name for multi-branch-aware installations.

Suugest you extract the Hotifx using 7Zip or another decompression tool,
check to see if update.inf is included, and contains it's 'common
sections' :
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx#E6GBG

If it checks out, move the extracted folder to the root drive and run
update.exe from Start > Run.

The installation issue *might* be related to security software and/or
Group Policy. Or, it may be just as you state, it's 'not ready for
primetime'. <w>
If that's the case, contact the folks at MS from where the update was
obtained and report that it will not install.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



nsnoonan wrote:

> I got a windows 2003 server hotfix that needs to be installed here:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;821507&Product=winsvr2003
>
>
> When actually attempting to install this hotfix, I get the error:
>
> "Setup could not find the update.inf file needed to update your system"
>
>
> I have done a good deal of forum trolling and troubleshooting, including but
> not limited to all the methods (to no avail) in the following link:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>
>
> None of the things I've tried work. I did find this very old post detailing
> basically my exact experience with a final response of "well, it looks like
> the installer is broken... I'll tell microsoft." This thread can be found
> here:
>
> http://www.microsoft.com/communitie...6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1
>
>
> I understand that the particular hotfix I'm working with isn't complete just
> yet, so the installer-is-broken is entirely viable. I'm wondering if this is
> indeed the case (eg. I can give up and wait for microsoft to fix it... not a
> real option in my scenario) or is there an actual fix for this?
>
> Any help whatsoever would be greatly appreciated.
>
>

 

[nsnoonan]

Re: Hotfix installation failure

There is a updatebr.inf but no update.inf

I'll investigate further.

"MowGreen [MVP]" wrote:

> > Update.inf
> >
> > The Update.inf file is the core configuration file for the package installer. All
> > packages include this file. It takes a modified name for multi-branch-aware installations.
>
> Suugest you extract the Hotifx using 7Zip or another decompression tool,
> check to see if update.inf is included, and contains it's 'common
> sections' :
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx#E6GBG
>
> If it checks out, move the extracted folder to the root drive and run
> update.exe from Start > Run.
>
> The installation issue *might* be related to security software and/or
> Group Policy. Or, it may be just as you state, it's 'not ready for
> primetime'. <w>
> If that's the case, contact the folks at MS from where the update was
> obtained and report that it will not install.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> nsnoonan wrote:
>
> > I got a windows 2003 server hotfix that needs to be installed here:
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;821507&Product=winsvr2003
> >
> >
> > When actually attempting to install this hotfix, I get the error:
> >
> > "Setup could not find the update.inf file needed to update your system"
> >
> >
> > I have done a good deal of forum trolling and troubleshooting, including but
> > not limited to all the methods (to no avail) in the following link:
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
> >
> >
> > None of the things I've tried work. I did find this very old post detailing
> > basically my exact experience with a final response of "well, it looks like
> > the installer is broken... I'll tell microsoft." This thread can be found
> > here:
> >
> > http://www.microsoft.com/communitie...6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1
> >
> >
> > I understand that the particular hotfix I'm working with isn't complete just
> > yet, so the installer-is-broken is entirely viable. I'm wondering if this is
> > indeed the case (eg. I can give up and wait for microsoft to fix it... not a
> > real option in my scenario) or is there an actual fix for this?
> >
> > Any help whatsoever would be greatly appreciated.
> >
> >
>

 

[Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]]

Re: Hotfix installation failure

kbwinserv2003presp1fix

That's a pre sp1 fix. It's baked and in sp1.

nsnoonan wrote:
> There is a updatebr.inf but no update.inf
>
> I'll investigate further.
>
> "MowGreen [MVP]" wrote:
>
>>> Update.inf
>>>
>>> The Update.inf file is the core configuration file for the package installer. All
>>> packages include this file. It takes a modified name for multi-branch-aware installations.
>> Suugest you extract the Hotifx using 7Zip or another decompression tool,
>> check to see if update.inf is included, and contains it's 'common
>> sections' :
>> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx#E6GBG
>>
>> If it checks out, move the extracted folder to the root drive and run
>> update.exe from Start > Run.
>>
>> The installation issue *might* be related to security software and/or
>> Group Policy. Or, it may be just as you state, it's 'not ready for
>> primetime'. <w>
>> If that's the case, contact the folks at MS from where the update was
>> obtained and report that it will not install.
>>
>>
>> MowGreen [MVP 2003-2008]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>> nsnoonan wrote:
>>
>>> I got a windows 2003 server hotfix that needs to be installed here:
>>>
>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;821507&Product=winsvr2003
>>>
>>>
>>> When actually attempting to install this hotfix, I get the error:
>>>
>>> "Setup could not find the update.inf file needed to update your system"
>>>
>>>
>>> I have done a good deal of forum trolling and troubleshooting, including but
>>> not limited to all the methods (to no avail) in the following link:
>>>
>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>>>
>>>
>>> None of the things I've tried work. I did find this very old post detailing
>>> basically my exact experience with a final response of "well, it looks like
>>> the installer is broken... I'll tell microsoft." This thread can be found
>>> here:
>>>
>>> http://www.microsoft.com/communitie...6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1
>>>
>>>
>>> I understand that the particular hotfix I'm working with isn't complete just
>>> yet, so the installer-is-broken is entirely viable. I'm wondering if this is
>>> indeed the case (eg. I can give up and wait for microsoft to fix it... not a
>>> real option in my scenario) or is there an actual fix for this?
>>>
>>> Any help whatsoever would be greatly appreciated.
>>>
>>>

 

[Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]]

Re: Hotfix installation failure

It's part of Win2k3 sp1. It's ready for prime time.

MowGreen [MVP] wrote:
>> Update.inf
>>
>> The Update.inf file is the core configuration file for the package
>> installer. All packages include this file. It takes a modified name
>> for multi-branch-aware installations.
>
> Suugest you extract the Hotifx using 7Zip or another decompression tool,
> check to see if update.inf is included, and contains it's 'common
> sections' :
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx#E6GBG
>
>
> If it checks out, move the extracted folder to the root drive and run
> update.exe from Start > Run.
>
> The installation issue *might* be related to security software and/or
> Group Policy. Or, it may be just as you state, it's 'not ready for
> primetime'. <w>
> If that's the case, contact the folks at MS from where the update was
> obtained and report that it will not install.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> nsnoonan wrote:
>
>> I got a windows 2003 server hotfix that needs to be installed here:
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;821507&Product=winsvr2003
>>
>>
>>
>> When actually attempting to install this hotfix, I get the error:
>>
>> "Setup could not find the update.inf file needed to update your system"
>>
>>
>> I have done a good deal of forum trolling and troubleshooting,
>> including but not limited to all the methods (to no avail) in the
>> following link:
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>>
>>
>> None of the things I've tried work. I did find this very old post
>> detailing basically my exact experience with a final response of
>> "well, it looks like the installer is broken... I'll tell microsoft."
>> This thread can be found here:
>>
>> http://www.microsoft.com/communitie...6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1
>>
>>
>>
>> I understand that the particular hotfix I'm working with isn't
>> complete just yet, so the installer-is-broken is entirely viable. I'm
>> wondering if this is indeed the case (eg. I can give up and wait for
>> microsoft to fix it... not a real option in my scenario) or is there
>> an actual fix for this?
>>
>> Any help whatsoever would be greatly appreciated.
>>
>>

 

[nsnoonan]

Re: Hotfix installation failure

If this is the case, why with a Win2k3 sp2 machine could I not install
exchange 2000 system manager because of "incompatibility" issues? If it's in
sp1, I shouldn't have this issue, correct?

"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:

> It's part of Win2k3 sp1. It's ready for prime time.
>
> MowGreen [MVP] wrote:
> >> Update.inf
> >>
> >> The Update.inf file is the core configuration file for the package
> >> installer. All packages include this file. It takes a modified name
> >> for multi-branch-aware installations.
> >
> > Suugest you extract the Hotifx using 7Zip or another decompression tool,
> > check to see if update.inf is included, and contains it's 'common
> > sections' :
> > http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx#E6GBG
> >
> >
> > If it checks out, move the extracted folder to the root drive and run
> > update.exe from Start > Run.
> >
> > The installation issue *might* be related to security software and/or
> > Group Policy. Or, it may be just as you state, it's 'not ready for
> > primetime'. <w>
> > If that's the case, contact the folks at MS from where the update was
> > obtained and report that it will not install.
> >
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > nsnoonan wrote:
> >
> >> I got a windows 2003 server hotfix that needs to be installed here:
> >>
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;821507&Product=winsvr2003
> >>
> >>
> >>
> >> When actually attempting to install this hotfix, I get the error:
> >>
> >> "Setup could not find the update.inf file needed to update your system"
> >>
> >>
> >> I have done a good deal of forum trolling and troubleshooting,
> >> including but not limited to all the methods (to no avail) in the
> >> following link:
> >>
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
> >>
> >>
> >> None of the things I've tried work. I did find this very old post
> >> detailing basically my exact experience with a final response of
> >> "well, it looks like the installer is broken... I'll tell microsoft."
> >> This thread can be found here:
> >>
> >> http://www.microsoft.com/communitie...6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1
> >>
> >>
> >>
> >> I understand that the particular hotfix I'm working with isn't
> >> complete just yet, so the installer-is-broken is entirely viable. I'm
> >> wondering if this is indeed the case (eg. I can give up and wait for
> >> microsoft to fix it... not a real option in my scenario) or is there
> >> an actual fix for this?
> >>
> >> Any help whatsoever would be greatly appreciated.
> >>
> >>
>