Fax software in Terminal Services

[synapse data and telecom]

Hi all, we have a TS2003 SP1 server (we haven't updated because of the fax
software and EMR software on the server - this will happen soon). We have a
fax client which hooks into server software running on a different 2003
Server on the network. The fax client software links into the installed
printer driver on the server, and the client interface comes up when someone
prints to the fax printer.

The fax software worked up until a little while ago, and none of the
settings have changed. The client software is no longer working as it did
before. Instead of opening one instance of the software and populating it
with the fax image, the software now opens multiple instances and will not
attach the image file as a printed document. The TS Server has been
restarted, and the printer has been removed and reinstalled. No permissions
have changed for the software, and I receive no errors when printing. Any
ideas?

This is proprietary software written by the previous company. We just
barely took over the account.

 

[synapse data and telecom]

RE: Fax software in Terminal Services

One more thing... the system will allow a user with admin rights to print the
document... the fax client software works flawlessly when configured like
this. All other users have been given full rights to the software folder and
to the printer. Obviously, I do not want to grant admin rights to every
user. Any ideas with this update?

"synapse data and telecom" wrote:

> Hi all, we have a TS2003 SP1 server (we haven't updated because of the fax
> software and EMR software on the server - this will happen soon). We have a
> fax client which hooks into server software running on a different 2003
> Server on the network. The fax client software links into the installed
> printer driver on the server, and the client interface comes up when someone
> prints to the fax printer.
>
> The fax software worked up until a little while ago, and none of the
> settings have changed. The client software is no longer working as it did
> before. Instead of opening one instance of the software and populating it
> with the fax image, the software now opens multiple instances and will not
> attach the image file as a printed document. The TS Server has been
> restarted, and the printer has been removed and reinstalled. No permissions
> have changed for the software, and I receive no errors when printing. Any
> ideas?
>
> This is proprietary software written by the previous company. We just
> barely took over the account.