P
PA Bear
Guest
Re: Lost Internet connection-intermittent
[Crossposting to Windows Update newsgroup]
navigator wrote:
>>> I am experiencing intermittent lost Internet connection. I log on using
>>> either my wireless connection or my LAN port. After some time when I
>>> click
>>> a link, I get the "Windows is unable to show this page" message. I have
>>> not
>>> lost my ip address, and the PC does not lockup. I have tried several
>>> fixes
>>> I found on this board, none have worked so far. I am using a Compaq
>>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
>>>
>>> - Reinstalled wireless drivers
>>> -Used different access points--One a Linksys and the other a D-link
>>> -Tried different ISP
>>> -Have all Microsoft updates
>>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
>>> -Unchecked power management for the wireless adaptor
>>> -Ran netsh winsock reset
>>> -Ran HP total care advisor and found everything up to date
>>> ~~
> PA Bear wrote:
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>>
>> If tweaking your third-party firewall's settings don' help, try the
>> following:
>>
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: If you're running ZA Free firewall, you may need to uninstall it
>> instead of disabling it. You're "working without a net" now: Don't to
>> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
>> below until your anti-virus application has been re-enabled!
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
>> (make sure Show Updates box is checked at top right) and reboot.
>>
>> 3. Re-do #1 above.
>>
>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>> Updates offered. If "Root Certificates" update is listed in the Optional
>> Updates category, you might install it, too, to take full advantage of
>> IE7's additional security.
>>
>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>> applicable, disable the Windows Firewall and enable your third-party
>> firewall.
>> ~~
> Thanks for your help. I followed your instructions. Everything seemed to
> work well for a while, but then the problem returned.
>
> I gather from your suggested fix that the problem lies in KB939653. It was
> deleted following your instructions. However, it came right back the next
> time Vista ran updates.
>
> Should it be, or can it be prevented from downloading?
Please read my entire reply before doing anything, Navigator.
The problem isn't the update but real-time protections provided by your
third-party security applications (i.e., anti-virus & add-ons; security
suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
the changes being made by the update. Try the following variation:
1. If you're running ZA Free, temporarily uninstall it then enable the
Windows Firewall before proceeding below.
2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
then reboot into normal (Windows) mode.
Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
3. Download the update from the following Vista x86-specific link, saving
the download to your desktop:
http://www.microsoft.com/downloads/details.aspx?FamilyId=86392E8D-098C-427F-A233-699CDB9375AE
4. Reboot into Safe Mode.
5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
install it.
6. Reboot into normal (Windows) mode.
=> If you only *occasionally* get "Page cannot be displayed" errors when
attempting to open a website using IE7, see the following KB articles:
How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
Internet Explorer stops responding, stops working, or restarts
(Guided Help)
http://support.microsoft.com/gp/pc_ie_intro
How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213
How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215
=> If you only *always* get "Page cannot be displayed" errors when
attempting to open any website using IE7, I suggest that you...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
===========================
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/
[Crossposting to Windows Update newsgroup]
navigator wrote:
>>> I am experiencing intermittent lost Internet connection. I log on using
>>> either my wireless connection or my LAN port. After some time when I
>>> click
>>> a link, I get the "Windows is unable to show this page" message. I have
>>> not
>>> lost my ip address, and the PC does not lockup. I have tried several
>>> fixes
>>> I found on this board, none have worked so far. I am using a Compaq
>>> Pavillion dv6500. The wireless is an Intel abgn card. Vista 32
>>>
>>> - Reinstalled wireless drivers
>>> -Used different access points--One a Linksys and the other a D-link
>>> -Tried different ISP
>>> -Have all Microsoft updates
>>> -Disabled C.A. anit-virus, spam blocker, firewall, anti-spyware
>>> -Unchecked power management for the wireless adaptor
>>> -Ran netsh winsock reset
>>> -Ran HP total care advisor and found everything up to date
>>> ~~
> PA Bear wrote:
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>>
>> If tweaking your third-party firewall's settings don' help, try the
>> following:
>>
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: If you're running ZA Free firewall, you may need to uninstall it
>> instead of disabling it. You're "working without a net" now: Don't to
>> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
>> below until your anti-virus application has been re-enabled!
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
>> (make sure Show Updates box is checked at top right) and reboot.
>>
>> 3. Re-do #1 above.
>>
>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>> Updates offered. If "Root Certificates" update is listed in the Optional
>> Updates category, you might install it, too, to take full advantage of
>> IE7's additional security.
>>
>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>> applicable, disable the Windows Firewall and enable your third-party
>> firewall.
>> ~~
> Thanks for your help. I followed your instructions. Everything seemed to
> work well for a while, but then the problem returned.
>
> I gather from your suggested fix that the problem lies in KB939653. It was
> deleted following your instructions. However, it came right back the next
> time Vista ran updates.
>
> Should it be, or can it be prevented from downloading?
Please read my entire reply before doing anything, Navigator.
The problem isn't the update but real-time protections provided by your
third-party security applications (i.e., anti-virus & add-ons; security
suite & add-ons; anti-spyware app & add-ons; firewall) which are disallowing
the changes being made by the update. Try the following variation:
1. If you're running ZA Free, temporarily uninstall it then enable the
Windows Firewall before proceeding below.
2. Reboot into Safe Mode, uninstall 939653 via Add/Remove Programs again,
then reboot into normal (Windows) mode.
Assuming the problems do NOT persist now, proceed to Steps #3 - #6:
3. Download the update from the following Vista x86-specific link, saving
the download to your desktop:
http://www.microsoft.com/downloads/details.aspx?FamilyId=86392E8D-098C-427F-A233-699CDB9375AE
4. Reboot into Safe Mode.
5. Double-click on the saved download (Windows6.0-KB939653-x86.msu) to
install it.
6. Reboot into normal (Windows) mode.
=> If you only *occasionally* get "Page cannot be displayed" errors when
attempting to open a website using IE7, see the following KB articles:
How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
Internet Explorer stops responding, stops working, or restarts
(Guided Help)
http://support.microsoft.com/gp/pc_ie_intro
How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213
How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215
=> If you only *always* get "Page cannot be displayed" errors when
attempting to open any website using IE7, I suggest that you...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
===========================
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/
