Re: Internet Explorer cannot display the webpage

[PA Bear]

Re: Internet Explorer cannot display the webpage

[Crossposted to Windows Update newsgroup for max exposure.]

If you'd look around this newsgroup, you'd see that others have posted about
the same problem many times since 09 Oct-07 (and even earlier).

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


Stuart wrote:
> I have been receiving this message now like many other users for the past
> 2
> weeks running IE7 on Vista Home. I have spent hours pouring through
> different websites and forums. I have tried everything suggested in
> Microsoft's KB 926431. What is really weird is that I have not installed
> anything for ages and it started happening. It only happens on certain
> sites. It doesn't happen consistently on the same site. 5 minutes later it
> seems to work OK on the same site. It is driving me nuts. I have Defender
> installed and have scanned the whole computer for spyware. I have a
> scanned
> the whole computer for viruses. I have never had a problem like it. All my
> other computers going through the same network, running different versions
> of Windows have no problem. There has to be some easier solution here.
> Please if anyone can help.

 

[Stuart]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Hi PA Bear
I did try looking around the newsgroup, honest guvnor, and found much of the
same advice I had found in other places but I had missed the tip you suggest
and I really thank you for that. I shall try that after I have put the kids
to bed.
Thanks again.
Regards
Stuart

"PA Bear" wrote:

> [Crossposted to Windows Update newsgroup for max exposure.]
>
> If you'd look around this newsgroup, you'd see that others have posted about
> the same problem many times since 09 Oct-07 (and even earlier).
>
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> http://support.microsoft.com/kb/942818
>
> If tweaking your third-party firewall's settings don't help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: If you're running ZA Free firewall, you may need to uninstall it instead
> of disabling it. You're "working without a net" now: Don't to ANYTHING else
> online (e.g., browsing; reading email; chatting) except #4 below until your
> anti-virus application has been re-enabled!
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> (make sure Show Updates box is checked at top right) and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
>
> Stuart wrote:
> > I have been receiving this message now like many other users for the past
> > 2
> > weeks running IE7 on Vista Home. I have spent hours pouring through
> > different websites and forums. I have tried everything suggested in
> > Microsoft's KB 926431. What is really weird is that I have not installed
> > anything for ages and it started happening. It only happens on certain
> > sites. It doesn't happen consistently on the same site. 5 minutes later it
> > seems to work OK on the same site. It is driving me nuts. I have Defender
> > installed and have scanned the whole computer for spyware. I have a
> > scanned
> > the whole computer for viruses. I have never had a problem like it. All my
> > other computers going through the same network, running different versions
> > of Windows have no problem. There has to be some easier solution here.
> > Please if anyone can help.
>
>

 

[gerry]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

I had the same problem. I am using Kaspersky internet security and when I
reset the firewall security level to allow all network activity, the Internet
Explorer 7 now works.

"Stuart" wrote:

> Hi PA Bear
> I did try looking around the newsgroup, honest guvnor, and found much of the
> same advice I had found in other places but I had missed the tip you suggest
> and I really thank you for that. I shall try that after I have put the kids
> to bed.
> Thanks again.
> Regards
> Stuart
>
> "PA Bear" wrote:
>
> > [Crossposted to Windows Update newsgroup for max exposure.]
> >
> > If you'd look around this newsgroup, you'd see that others have posted about
> > the same problem many times since 09 Oct-07 (and even earlier).
> >
> > Error message after you install a Windows Internet Explorer 7 update from
> > Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > http://support.microsoft.com/kb/942818
> >
> > If tweaking your third-party firewall's settings don't help, try the
> > following:
> >
> > 1. Disable your anti-virus application, any real-time protection provided by
> > an anti-spyware application (except for Windows Defender; includes Spybot
> > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > third-party firewall AND enable the Windows Firewall.
> >
> > NB: If you're running ZA Free firewall, you may need to uninstall it instead
> > of disabling it. You're "working without a net" now: Don't to ANYTHING else
> > online (e.g., browsing; reading email; chatting) except #4 below until your
> > anti-virus application has been re-enabled!
> >
> > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > (make sure Show Updates box is checked at top right) and reboot.
> >
> > 3. Re-do #1 above.
> >
> > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> > offered. If "Root Certificates" update is listed in the Optional Updates
> > category, you might install it, too, to take full advantage of IE7's
> > additional security.
> >
> > 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > applicable, disable the Windows Firewall and enable your third-party
> > firewall.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.org/
> >
> >
> > Stuart wrote:
> > > I have been receiving this message now like many other users for the past
> > > 2
> > > weeks running IE7 on Vista Home. I have spent hours pouring through
> > > different websites and forums. I have tried everything suggested in
> > > Microsoft's KB 926431. What is really weird is that I have not installed
> > > anything for ages and it started happening. It only happens on certain
> > > sites. It doesn't happen consistently on the same site. 5 minutes later it
> > > seems to work OK on the same site. It is driving me nuts. I have Defender
> > > installed and have scanned the whole computer for spyware. I have a
> > > scanned
> > > the whole computer for viruses. I have never had a problem like it. All my
> > > other computers going through the same network, running different versions
> > > of Windows have no problem. There has to be some easier solution here.
> > > Please if anyone can help.
> >
> >

 

[Leonard Grey]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

....in that case, one of the rules you set while in Training Mode is
blocking Internet Explorer.

---
Leonard Grey
Errare humanum est

gerry wrote:
> I had the same problem. I am using Kaspersky internet security and when I
> reset the firewall security level to allow all network activity, the Internet
> Explorer 7 now works.
>
> "Stuart" wrote:
>
>> Hi PA Bear
>> I did try looking around the newsgroup, honest guvnor, and found much of the
>> same advice I had found in other places but I had missed the tip you suggest
>> and I really thank you for that. I shall try that after I have put the kids
>> to bed.
>> Thanks again.
>> Regards
>> Stuart
>>
>> "PA Bear" wrote:
>>
>>> [Crossposted to Windows Update newsgroup for max exposure.]
>>>
>>> If you'd look around this newsgroup, you'd see that others have posted about
>>> the same problem many times since 09 Oct-07 (and even earlier).
>>>
>>> Error message after you install a Windows Internet Explorer 7 update from
>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>>> http://support.microsoft.com/kb/942818
>>>
>>> If tweaking your third-party firewall's settings don't help, try the
>>> following:
>>>
>>> 1. Disable your anti-virus application, any real-time protection provided by
>>> an anti-spyware application (except for Windows Defender; includes Spybot
>>> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>>> third-party firewall AND enable the Windows Firewall.
>>>
>>> NB: If you're running ZA Free firewall, you may need to uninstall it instead
>>> of disabling it. You're "working without a net" now: Don't to ANYTHING else
>>> online (e.g., browsing; reading email; chatting) except #4 below until your
>>> anti-virus application has been re-enabled!
>>>
>>> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
>>> (make sure Show Updates box is checked at top right) and reboot.
>>>
>>> 3. Re-do #1 above.
>>>
>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
>>> offered. If "Root Certificates" update is listed in the Optional Updates
>>> category, you might install it, too, to take full advantage of IE7's
>>> additional security.
>>>
>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>> applicable, disable the Windows Firewall and enable your third-party
>>> firewall.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.org/
>>>
>>>
>>> Stuart wrote:
>>>> I have been receiving this message now like many other users for the past
>>>> 2
>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
>>>> different websites and forums. I have tried everything suggested in
>>>> Microsoft's KB 926431. What is really weird is that I have not installed
>>>> anything for ages and it started happening. It only happens on certain
>>>> sites. It doesn't happen consistently on the same site. 5 minutes later it
>>>> seems to work OK on the same site. It is driving me nuts. I have Defender
>>>> installed and have scanned the whole computer for spyware. I have a
>>>> scanned
>>>> the whole computer for viruses. I have never had a problem like it. All my
>>>> other computers going through the same network, running different versions
>>>> of Windows have no problem. There has to be some easier solution here.
>>>> Please if anyone can help.
>>>

 

[PA Bear]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Gerry, see my reply to /your/ thread.
--
~PA Bear

gerry wrote:
> I had the same problem. I am using Kaspersky internet security and when I
> reset the firewall security level to allow all network activity, the
> Internet Explorer 7 now works.
>
> "Stuart" wrote:
>
>> Hi PA Bear
>> I did try looking around the newsgroup, honest guvnor, and found much of
>> the same advice I had found in other places but I had missed the tip you
>> suggest and I really thank you for that. I shall try that after I have
>> put
>> the kids to bed.
>> Thanks again.
>> Regards
>> Stuart
>>
>> "PA Bear" wrote:
>>
>>> [Crossposted to Windows Update newsgroup for max exposure.]
>>>
>>> If you'd look around this newsgroup, you'd see that others have posted
>>> about the same problem many times since 09 Oct-07 (and even earlier).
>>>
>>> Error message after you install a Windows Internet Explorer 7 update
>>> from
>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>>> http://support.microsoft.com/kb/942818
>>>
>>> If tweaking your third-party firewall's settings don't help, try the
>>> following:
>>>
>>> 1. Disable your anti-virus application, any real-time protection
>>> provided
>>> by an anti-spyware application (except for Windows Defender; includes
>>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable
>>> any
>>> third-party firewall AND enable the Windows Firewall.
>>>
>>> NB: If you're running ZA Free firewall, you may need to uninstall it
>>> instead of disabling it. You're "working without a net" now: Don't to
>>> ANYTHING else online (e.g., browsing; reading email; chatting) except #4
>>> below until your anti-virus application has been re-enabled!
>>>
>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>> (KB939653)"
>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
>>> (make sure Show Updates box is checked at top right) and reboot.
>>>
>>> 3. Re-do #1 above.
>>>
>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>> Updates offered. If "Root Certificates" update is listed in the
>>> Optional
>>> Updates category, you might install it, too, to take full advantage of
>>> IE7's additional security.
>>>
>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>> applicable, disable the Windows Firewall and enable your third-party
>>> firewall.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.org/
>>>
>>>
>>> Stuart wrote:
>>>> I have been receiving this message now like many other users for the
>>>> past
>>>> 2
>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
>>>> different websites and forums. I have tried everything suggested in
>>>> Microsoft's KB 926431. What is really weird is that I have not
>>>> installed
>>>> anything for ages and it started happening. It only happens on certain
>>>> sites. It doesn't happen consistently on the same site. 5 minutes later
>>>> it seems to work OK on the same site. It is driving me nuts. I have
>>>> Defender installed and have scanned the whole computer for spyware. I
>>>> have a scanned
>>>> the whole computer for viruses. I have never had a problem like it. All
>>>> my other computers going through the same network, running different
>>>> versions of Windows have no problem. There has to be some easier
>>>> solution here. Please if anyone can help.

 

[Stuart]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Hi PA Bear
I tried exactly what you recommended. The first time it didn't seem to work.
Then I went through the whole routine again. When it came to restart the
computer, the restart failed and Vista went into a restart recovery. This
(fingers crossed) seems to have resolved the issue. I haven't tested it
extensively but I have not got the error yet.
Thanks very much for your help. I really appreciate it.
Many Regards
Stuart

"Stuart" wrote:

> Hi PA Bear
> I did try looking around the newsgroup, honest guvnor, and found much of the
> same advice I had found in other places but I had missed the tip you suggest
> and I really thank you for that. I shall try that after I have put the kids
> to bed.
> Thanks again.
> Regards
> Stuart
>
> "PA Bear" wrote:
>
> > [Crossposted to Windows Update newsgroup for max exposure.]
> >
> > If you'd look around this newsgroup, you'd see that others have posted about
> > the same problem many times since 09 Oct-07 (and even earlier).
> >
> > Error message after you install a Windows Internet Explorer 7 update from
> > Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > http://support.microsoft.com/kb/942818
> >
> > If tweaking your third-party firewall's settings don't help, try the
> > following:
> >
> > 1. Disable your anti-virus application, any real-time protection provided by
> > an anti-spyware application (except for Windows Defender; includes Spybot
> > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > third-party firewall AND enable the Windows Firewall.
> >
> > NB: If you're running ZA Free firewall, you may need to uninstall it instead
> > of disabling it. You're "working without a net" now: Don't to ANYTHING else
> > online (e.g., browsing; reading email; chatting) except #4 below until your
> > anti-virus application has been re-enabled!
> >
> > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > (make sure Show Updates box is checked at top right) and reboot.
> >
> > 3. Re-do #1 above.
> >
> > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> > offered. If "Root Certificates" update is listed in the Optional Updates
> > category, you might install it, too, to take full advantage of IE7's
> > additional security.
> >
> > 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > applicable, disable the Windows Firewall and enable your third-party
> > firewall.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.org/
> >
> >
> > Stuart wrote:
> > > I have been receiving this message now like many other users for the past
> > > 2
> > > weeks running IE7 on Vista Home. I have spent hours pouring through
> > > different websites and forums. I have tried everything suggested in
> > > Microsoft's KB 926431. What is really weird is that I have not installed
> > > anything for ages and it started happening. It only happens on certain
> > > sites. It doesn't happen consistently on the same site. 5 minutes later it
> > > seems to work OK on the same site. It is driving me nuts. I have Defender
> > > installed and have scanned the whole computer for spyware. I have a
> > > scanned
> > > the whole computer for viruses. I have never had a problem like it. All my
> > > other computers going through the same network, running different versions
> > > of Windows have no problem. There has to be some easier solution here.
> > > Please if anyone can help.
> >
> >

 

[Stuart]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Hi again
I am afraid to say that the same problem is back again.
Sorry to bother you again but do you have any other ideas?
Thanks
Stuart

"Stuart" wrote:

> Hi PA Bear
> I tried exactly what you recommended. The first time it didn't seem to work.
> Then I went through the whole routine again. When it came to restart the
> computer, the restart failed and Vista went into a restart recovery. This
> (fingers crossed) seems to have resolved the issue. I haven't tested it
> extensively but I have not got the error yet.
> Thanks very much for your help. I really appreciate it.
> Many Regards
> Stuart
>
> "Stuart" wrote:
>
> > Hi PA Bear
> > I did try looking around the newsgroup, honest guvnor, and found much of the
> > same advice I had found in other places but I had missed the tip you suggest
> > and I really thank you for that. I shall try that after I have put the kids
> > to bed.
> > Thanks again.
> > Regards
> > Stuart
> >
> > "PA Bear" wrote:
> >
> > > [Crossposted to Windows Update newsgroup for max exposure.]
> > >
> > > If you'd look around this newsgroup, you'd see that others have posted about
> > > the same problem many times since 09 Oct-07 (and even earlier).
> > >
> > > Error message after you install a Windows Internet Explorer 7 update from
> > > Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > > http://support.microsoft.com/kb/942818
> > >
> > > If tweaking your third-party firewall's settings don't help, try the
> > > following:
> > >
> > > 1. Disable your anti-virus application, any real-time protection provided by
> > > an anti-spyware application (except for Windows Defender; includes Spybot
> > > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > > third-party firewall AND enable the Windows Firewall.
> > >
> > > NB: If you're running ZA Free firewall, you may need to uninstall it instead
> > > of disabling it. You're "working without a net" now: Don't to ANYTHING else
> > > online (e.g., browsing; reading email; chatting) except #4 below until your
> > > anti-virus application has been re-enabled!
> > >
> > > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > > (make sure Show Updates box is checked at top right) and reboot.
> > >
> > > 3. Re-do #1 above.
> > >
> > > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> > > offered. If "Root Certificates" update is listed in the Optional Updates
> > > category, you might install it, too, to take full advantage of IE7's
> > > additional security.
> > >
> > > 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > > applicable, disable the Windows Firewall and enable your third-party
> > > firewall.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > AumHa VSOP & Admin http://aumha.net
> > > DTS-L http://dts-l.org/
> > >
> > >
> > > Stuart wrote:
> > > > I have been receiving this message now like many other users for the past
> > > > 2
> > > > weeks running IE7 on Vista Home. I have spent hours pouring through
> > > > different websites and forums. I have tried everything suggested in
> > > > Microsoft's KB 926431. What is really weird is that I have not installed
> > > > anything for ages and it started happening. It only happens on certain
> > > > sites. It doesn't happen consistently on the same site. 5 minutes later it
> > > > seems to work OK on the same site. It is driving me nuts. I have Defender
> > > > installed and have scanned the whole computer for spyware. I have a
> > > > scanned
> > > > the whole computer for viruses. I have never had a problem like it. All my
> > > > other computers going through the same network, running different versions
> > > > of Windows have no problem. There has to be some easier solution here.
> > > > Please if anyone can help.
> > >
> > >

 

[PA Bear]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Does this behavior occur if you open any website or just some? If the
latter, which one(s)?

If you do only #1 and #2, does the behavior persist?
--
~PA Bear

Stuart wrote:
> Hi again
> I am afraid to say that the same problem is back again.
> Sorry to bother you again but do you have any other ideas?
> Thanks
> Stuart
>
> "Stuart" wrote:
>
>> Hi PA Bear
>> I tried exactly what you recommended. The first time it didn't seem to
>> work. Then I went through the whole routine again. When it came to
>> restart
>> the computer, the restart failed and Vista went into a restart recovery.
>> This (fingers crossed) seems to have resolved the issue. I haven't tested
>> it extensively but I have not got the error yet.
>> Thanks very much for your help. I really appreciate it.
>> Many Regards
>> Stuart
>>
>> "Stuart" wrote:
>>
>>> Hi PA Bear
>>> I did try looking around the newsgroup, honest guvnor, and found much of
>>> the same advice I had found in other places but I had missed the tip you
>>> suggest and I really thank you for that. I shall try that after I have
>>> put the kids to bed.
>>> Thanks again.
>>> Regards
>>> Stuart
>>>
>>> "PA Bear" wrote:
>>>
>>>> [Crossposted to Windows Update newsgroup for max exposure.]
>>>>
>>>> If you'd look around this newsgroup, you'd see that others have posted
>>>> about the same problem many times since 09 Oct-07 (and even earlier).
>>>>
>>>> Error message after you install a Windows Internet Explorer 7 update
>>>> from
>>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>>>> http://support.microsoft.com/kb/942818
>>>>
>>>> If tweaking your third-party firewall's settings don't help, try the
>>>> following:
>>>>
>>>> 1. Disable your anti-virus application, any real-time protection
>>>> provided by an anti-spyware application (except for Windows Defender;
>>>> includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.),
>>>> disable any third-party firewall AND enable the Windows Firewall.
>>>>
>>>> NB: If you're running ZA Free firewall, you may need to uninstall it
>>>> instead of disabling it. You're "working without a net" now: Don't to
>>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
>>>> #4
>>>> below until your anti-virus application has been re-enabled!
>>>>
>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>>> (KB939653)"
>>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
>>>> Programs
>>>> (make sure Show Updates box is checked at top right) and reboot.
>>>>
>>>> 3. Re-do #1 above.
>>>>
>>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>>> Updates offered. If "Root Certificates" update is listed in the
>>>> Optional Updates category, you might install it, too, to take full
>>>> advantage of IE7's additional security.
>>>>
>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>>> applicable, disable the Windows Firewall and enable your third-party
>>>> firewall.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.org/
>>>>
>>>>
>>>> Stuart wrote:
>>>>> I have been receiving this message now like many other users for the
>>>>> past 2
>>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
>>>>> different websites and forums. I have tried everything suggested in
>>>>> Microsoft's KB 926431. What is really weird is that I have not
>>>>> installed
>>>>> anything for ages and it started happening. It only happens on certain
>>>>> sites. It doesn't happen consistently on the same site. 5 minutes
>>>>> later
>>>>> it seems to work OK on the same site. It is driving me nuts. I have
>>>>> Defender installed and have scanned the whole computer for spyware. I
>>>>> have a scanned
>>>>> the whole computer for viruses. I have never had a problem like it.
>>>>> All
>>>>> my other computers going through the same network, running different
>>>>> versions of Windows have no problem. There has to be some easier
>>>>> solution here. Please if anyone can help.

 

[Stuart]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Hi

It doesn't seem to be a particular website. Even weirder. I can have 3 tabs
open on IE7, 2 of them still work navigating around a particular website. On
the 3rd I can go to the same website but I cannot go to any other website.
Then I restart and the problem has gone for a while then it occurs in another
seemingly random pattern.

I have deactivated the Virus program, I use AVG, and the problem stopped for
a while. I restarted AVG and there was a very large update, practically all
the components. This may have been the fix because so far so good.

I shall monitor it and tell you what happens.

As ever thanks very much for your support.

Regards
Stuart

"PA Bear" wrote:

> Does this behavior occur if you open any website or just some? If the
> latter, which one(s)?
>
> If you do only #1 and #2, does the behavior persist?
> --
> ~PA Bear
>
> Stuart wrote:
> > Hi again
> > I am afraid to say that the same problem is back again.
> > Sorry to bother you again but do you have any other ideas?
> > Thanks
> > Stuart
> >
> > "Stuart" wrote:
> >
> >> Hi PA Bear
> >> I tried exactly what you recommended. The first time it didn't seem to
> >> work. Then I went through the whole routine again. When it came to
> >> restart
> >> the computer, the restart failed and Vista went into a restart recovery.
> >> This (fingers crossed) seems to have resolved the issue. I haven't tested
> >> it extensively but I have not got the error yet.
> >> Thanks very much for your help. I really appreciate it.
> >> Many Regards
> >> Stuart
> >>
> >> "Stuart" wrote:
> >>
> >>> Hi PA Bear
> >>> I did try looking around the newsgroup, honest guvnor, and found much of
> >>> the same advice I had found in other places but I had missed the tip you
> >>> suggest and I really thank you for that. I shall try that after I have
> >>> put the kids to bed.
> >>> Thanks again.
> >>> Regards
> >>> Stuart
> >>>
> >>> "PA Bear" wrote:
> >>>
> >>>> [Crossposted to Windows Update newsgroup for max exposure.]
> >>>>
> >>>> If you'd look around this newsgroup, you'd see that others have posted
> >>>> about the same problem many times since 09 Oct-07 (and even earlier).
> >>>>
> >>>> Error message after you install a Windows Internet Explorer 7 update
> >>>> from
> >>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> >>>> http://support.microsoft.com/kb/942818
> >>>>
> >>>> If tweaking your third-party firewall's settings don't help, try the
> >>>> following:
> >>>>
> >>>> 1. Disable your anti-virus application, any real-time protection
> >>>> provided by an anti-spyware application (except for Windows Defender;
> >>>> includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.),
> >>>> disable any third-party firewall AND enable the Windows Firewall.
> >>>>
> >>>> NB: If you're running ZA Free firewall, you may need to uninstall it
> >>>> instead of disabling it. You're "working without a net" now: Don't to
> >>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
> >>>> #4
> >>>> below until your anti-virus application has been re-enabled!
> >>>>
> >>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
> >>>> (KB939653)"
> >>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
> >>>> Programs
> >>>> (make sure Show Updates box is checked at top right) and reboot.
> >>>>
> >>>> 3. Re-do #1 above.
> >>>>
> >>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> >>>> Updates offered. If "Root Certificates" update is listed in the
> >>>> Optional Updates category, you might install it, too, to take full
> >>>> advantage of IE7's additional security.
> >>>>
> >>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> >>>> applicable, disable the Windows Firewall and enable your third-party
> >>>> firewall.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.org/
> >>>>
> >>>>
> >>>> Stuart wrote:
> >>>>> I have been receiving this message now like many other users for the
> >>>>> past 2
> >>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
> >>>>> different websites and forums. I have tried everything suggested in
> >>>>> Microsoft's KB 926431. What is really weird is that I have not
> >>>>> installed
> >>>>> anything for ages and it started happening. It only happens on certain
> >>>>> sites. It doesn't happen consistently on the same site. 5 minutes
> >>>>> later
> >>>>> it seems to work OK on the same site. It is driving me nuts. I have
> >>>>> Defender installed and have scanned the whole computer for spyware. I
> >>>>> have a scanned
> >>>>> the whole computer for viruses. I have never had a problem like it.
> >>>>> All
> >>>>> my other computers going through the same network, running different
> >>>>> versions of Windows have no problem. There has to be some easier
> >>>>> solution here. Please if anyone can help.
>
>

 

[PA Bear]

Re: Internet Explorer cannot display the webpage

Re: Internet Explorer cannot display the webpage

Right-click on the AVG AV icon in Notification Area and select Check for
Updates to make certain everything's up-to-date (e.g., including Recommended
Updates).

Please keep us posted. Should problems persist/return, here are some
self-help references, some of them Vista-specific:

Internet Explorer stops responding, stops working, or restarts (Guided Help)
http://support.microsoft.com/gp/pc_ie_intro

How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213

How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
--
~PA Bear


Stuart wrote:
> It doesn't seem to be a particular website. Even weirder. I can have 3
> tabs
> open on IE7, 2 of them still work navigating around a particular website.
> On
> the 3rd I can go to the same website but I cannot go to any other website.
> Then I restart and the problem has gone for a while then it occurs in
> another seemingly random pattern.
>
> I have deactivated the Virus program, I use AVG, and the problem stopped
> for
> a while. I restarted AVG and there was a very large update, practically
> all
> the components. This may have been the fix because so far so good.
>
> I shall monitor it and tell you what happens.
>
> As ever thanks very much for your support.
>
> Regards
> Stuart
>
> "PA Bear" wrote:
>
>> Does this behavior occur if you open any website or just some? If the
>> latter, which one(s)?
>>
>> If you do only #1 and #2, does the behavior persist?
>> --
>> ~PA Bear
>>
>> Stuart wrote:
>>> Hi again
>>> I am afraid to say that the same problem is back again.
>>> Sorry to bother you again but do you have any other ideas?
>>> Thanks
>>> Stuart
>>>
>>> "Stuart" wrote:
>>>
>>>> Hi PA Bear
>>>> I tried exactly what you recommended. The first time it didn't seem to
>>>> work. Then I went through the whole routine again. When it came to
>>>> restart
>>>> the computer, the restart failed and Vista went into a restart
>>>> recovery.
>>>> This (fingers crossed) seems to have resolved the issue. I haven't
>>>> tested
>>>> it extensively but I have not got the error yet.
>>>> Thanks very much for your help. I really appreciate it.
>>>> Many Regards
>>>> Stuart
>>>>
>>>> "Stuart" wrote:
>>>>
>>>>> Hi PA Bear
>>>>> I did try looking around the newsgroup, honest guvnor, and found much
>>>>> of
>>>>> the same advice I had found in other places but I had missed the tip
>>>>> you
>>>>> suggest and I really thank you for that. I shall try that after I have
>>>>> put the kids to bed.
>>>>> Thanks again.
>>>>> Regards
>>>>> Stuart
>>>>>
>>>>> "PA Bear" wrote:
>>>>>
>>>>>> [Crossposted to Windows Update newsgroup for max exposure.]
>>>>>>
>>>>>> If you'd look around this newsgroup, you'd see that others have
>>>>>> posted
>>>>>> about the same problem many times since 09 Oct-07 (and even earlier).
>>>>>>
>>>>>> Error message after you install a Windows Internet Explorer 7 update
>>>>>> from
>>>>>> Windows Update or from Microsoft Update: "Webpage cannot be
>>>>>> displayed":
>>>>>> http://support.microsoft.com/kb/942818
>>>>>>
>>>>>> If tweaking your third-party firewall's settings don't help, try the
>>>>>> following:
>>>>>>
>>>>>> 1. Disable your anti-virus application, any real-time protection
>>>>>> provided by an anti-spyware application (except for Windows Defender;
>>>>>> includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe,
>>>>>> etc.),
>>>>>> disable any third-party firewall AND enable the Windows Firewall.
>>>>>>
>>>>>> NB: If you're running ZA Free firewall, you may need to uninstall it
>>>>>> instead of disabling it. You're "working without a net" now: Don't
>>>>>> to
>>>>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
>>>>>> #4
>>>>>> below until your anti-virus application has been re-enabled!
>>>>>>
>>>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>>>>> (KB939653)"
>>>>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
>>>>>> Programs
>>>>>> (make sure Show Updates box is checked at top right) and reboot.
>>>>>>
>>>>>> 3. Re-do #1 above.
>>>>>>
>>>>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>>>>> Updates offered. If "Root Certificates" update is listed in the
>>>>>> Optional Updates category, you might install it, too, to take full
>>>>>> advantage of IE7's additional security.
>>>>>>
>>>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>>>>> applicable, disable the Windows Firewall and enable your third-party
>>>>>> firewall.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.org/
>>>>>>
>>>>>>
>>>>>> Stuart wrote:
>>>>>>> I have been receiving this message now like many other users for the
>>>>>>> past 2
>>>>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
>>>>>>> different websites and forums. I have tried everything suggested in
>>>>>>> Microsoft's KB 926431. What is really weird is that I have not
>>>>>>> installed
>>>>>>> anything for ages and it started happening. It only happens on
>>>>>>> certain
>>>>>>> sites. It doesn't happen consistently on the same site. 5 minutes
>>>>>>> later
>>>>>>> it seems to work OK on the same site. It is driving me nuts. I have
>>>>>>> Defender installed and have scanned the whole computer for spyware.
>>>>>>> I
>>>>>>> have a scanned
>>>>>>> the whole computer for viruses. I have never had a problem like it.
>>>>>>> All
>>>>>>> my other computers going through the same network, running different
>>>>>>> versions of Windows have no problem. There has to be some easier
>>>>>>> solution here. Please if anyone can help.