Server hangs for sometime and starts working again

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bharat

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hello everyone!!!!!!!!

I have DELL poweredge 1650 server installed with windows 2000 server.It was
working just fine.

Recently we upgraded memory for this server also upgraded all three
harddrive(each of 72GB) and created new raid-5 configuration and installed
windows 2000 server.It is fully updated with service pack 4 and all patches
are downloaded.

I have also configured IIS 5.0 and Merak mail server on this.Also DNS,WINS
service is configured on this.

(1)I am seeing that sometimes server stops responding while i m working on
the server.It stops responding means it looks like it is hanged there.and
after some time elasped it starts working normally.

(2) I alslo observed one problem when i was remotely loged in to server and
working but suddenly it stopped working and my remote session was ended
saying there is no network connections.(Observed this problem two time)

(3) Also i am seeing that it is taking too much time in accesing workgroup
computers.
(4) Hard drive is making drum noise.

other than every thing is working just fine.

I have called dell tech support checked the dignostic test and every thing
it is showing is perfect.tHere is no issue with any hardware.They told me
that there might be a software issue like ms-os problem.

I am not sure how to debug for os problem.how to start to check if MS OS is
problematic and how can i resolve this problem without disturbing server.

all your help is highly apprecitaed.

Waiting to hear from all of this board users.

Thanks,
Bharat
 
Re: Server hangs for sometime and starts working again


"bharat" <bharat@discussions.microsoft.com> wrote in message
news:246BCAF5-A7E1-494F-98F4-9047B5E92187@microsoft.com...
> hello everyone!!!!!!!!
>
> I have DELL poweredge 1650 server installed with windows 2000 server.It
> was
> working just fine.
>
> Recently we upgraded memory for this server also upgraded all three
> harddrive(each of 72GB) and created new raid-5 configuration and installed
> windows 2000 server.It is fully updated with service pack 4 and all
> patches
> are downloaded.
>
> I have also configured IIS 5.0 and Merak mail server on this.Also DNS,WINS
> service is configured on this.
>
> (1)I am seeing that sometimes server stops responding while i m working on
> the server.It stops responding means it looks like it is hanged there.and
> after some time elasped it starts working normally.
>
> (2) I alslo observed one problem when i was remotely loged in to server
> and
> working but suddenly it stopped working and my remote session was ended
> saying there is no network connections.(Observed this problem two time)
>
> (3) Also i am seeing that it is taking too much time in accesing workgroup
> computers.
> (4) Hard drive is making drum noise.
>
> other than every thing is working just fine.
>
> I have called dell tech support checked the dignostic test and every thing
> it is showing is perfect.tHere is no issue with any hardware.They told me
> that there might be a software issue like ms-os problem.
>
> I am not sure how to debug for os problem.how to start to check if MS OS
> is
> problematic and how can i resolve this problem without disturbing server.
>
> all your help is highly apprecitaed.
>
> Waiting to hear from all of this board users.
>
> Thanks,
> Bharat

I would use the Performance Monitor to log a number of
key parameters, then try to correlate them to the date/time
when the server appeared to hang.
 
Re: Server hangs for sometime and starts working again

Thanks for your quick response.
Can you be more specific what kind of counter should i use and what should i
know suppose if i set counters to collect data for one week and how to
diagnose them.
I would be more glad if you can take some more time to explain me.

anyway thanks for your valuable suggestion and quicker response.

Thanks,
Bharat

"Pegasus (MVP)" wrote:

>
> "bharat" <bharat@discussions.microsoft.com> wrote in message
> news:246BCAF5-A7E1-494F-98F4-9047B5E92187@microsoft.com...
> > hello everyone!!!!!!!!
> >
> > I have DELL poweredge 1650 server installed with windows 2000 server.It
> > was
> > working just fine.
> >
> > Recently we upgraded memory for this server also upgraded all three
> > harddrive(each of 72GB) and created new raid-5 configuration and installed
> > windows 2000 server.It is fully updated with service pack 4 and all
> > patches
> > are downloaded.
> >
> > I have also configured IIS 5.0 and Merak mail server on this.Also DNS,WINS
> > service is configured on this.
> >
> > (1)I am seeing that sometimes server stops responding while i m working on
> > the server.It stops responding means it looks like it is hanged there.and
> > after some time elasped it starts working normally.
> >
> > (2) I alslo observed one problem when i was remotely loged in to server
> > and
> > working but suddenly it stopped working and my remote session was ended
> > saying there is no network connections.(Observed this problem two time)
> >
> > (3) Also i am seeing that it is taking too much time in accesing workgroup
> > computers.
> > (4) Hard drive is making drum noise.
> >
> > other than every thing is working just fine.
> >
> > I have called dell tech support checked the dignostic test and every thing
> > it is showing is perfect.tHere is no issue with any hardware.They told me
> > that there might be a software issue like ms-os problem.
> >
> > I am not sure how to debug for os problem.how to start to check if MS OS
> > is
> > problematic and how can i resolve this problem without disturbing server.
> >
> > all your help is highly apprecitaed.
> >
> > Waiting to hear from all of this board users.
> >
> > Thanks,
> > Bharat
>
> I would use the Performance Monitor to log a number of
> key parameters, then try to correlate them to the date/time
> when the server appeared to hang.
>
>
>
 
Re: Server hangs for sometime and starts working again

I would monitor CPU loading, hard disk response and
some network adapter response if available. I would then
make a note of the time when the server hangs, then check
for unusual spikes in the performance logs at that same time.


"bharat" <bharat@discussions.microsoft.com> wrote in message
news:778058A0-C8AA-4914-BE7C-9316FC4232A2@microsoft.com...
> Thanks for your quick response.
> Can you be more specific what kind of counter should i use and what should
> i
> know suppose if i set counters to collect data for one week and how to
> diagnose them.
> I would be more glad if you can take some more time to explain me.
>
> anyway thanks for your valuable suggestion and quicker response.
>
> Thanks,
> Bharat
>
> "Pegasus (MVP)" wrote:
>
>>
>> "bharat" <bharat@discussions.microsoft.com> wrote in message
>> news:246BCAF5-A7E1-494F-98F4-9047B5E92187@microsoft.com...
>> > hello everyone!!!!!!!!
>> >
>> > I have DELL poweredge 1650 server installed with windows 2000 server.It
>> > was
>> > working just fine.
>> >
>> > Recently we upgraded memory for this server also upgraded all three
>> > harddrive(each of 72GB) and created new raid-5 configuration and
>> > installed
>> > windows 2000 server.It is fully updated with service pack 4 and all
>> > patches
>> > are downloaded.
>> >
>> > I have also configured IIS 5.0 and Merak mail server on this.Also
>> > DNS,WINS
>> > service is configured on this.
>> >
>> > (1)I am seeing that sometimes server stops responding while i m working
>> > on
>> > the server.It stops responding means it looks like it is hanged
>> > there.and
>> > after some time elasped it starts working normally.
>> >
>> > (2) I alslo observed one problem when i was remotely loged in to server
>> > and
>> > working but suddenly it stopped working and my remote session was ended
>> > saying there is no network connections.(Observed this problem two time)
>> >
>> > (3) Also i am seeing that it is taking too much time in accesing
>> > workgroup
>> > computers.
>> > (4) Hard drive is making drum noise.
>> >
>> > other than every thing is working just fine.
>> >
>> > I have called dell tech support checked the dignostic test and every
>> > thing
>> > it is showing is perfect.tHere is no issue with any hardware.They told
>> > me
>> > that there might be a software issue like ms-os problem.
>> >
>> > I am not sure how to debug for os problem.how to start to check if MS
>> > OS
>> > is
>> > problematic and how can i resolve this problem without disturbing
>> > server.
>> >
>> > all your help is highly apprecitaed.
>> >
>> > Waiting to hear from all of this board users.
>> >
>> > Thanks,
>> > Bharat
>>
>> I would use the Performance Monitor to log a number of
>> key parameters, then try to correlate them to the date/time
>> when the server appeared to hang.
>>
>>
>>
 
Re: Server hangs for sometime and starts working again

Hi Pegasus,

Thanks for your comments .
I have collected datas for counters like %processer time, % disk usage, Avg
disk que length, current disk queue length and total byte/sec.

I have checked the data in performance log and alert and foune at two
placess peak for disk time and the high for peak was 69.6 value.

I have attached the file data collected from yesterday to till
now...........it's a binaty file. how do i attach it?
..................................
can you please check and let me know what one can understand from this data.

how to analyse it.

I must thankful to you once again for your views on providing me such
valuable tips.

Thanks,
Bharat
--
hello everyone!!!!!!!!


"Pegasus (MVP)" wrote:

> I would monitor CPU loading, hard disk response and
> some network adapter response if available. I would then
> make a note of the time when the server hangs, then check
> for unusual spikes in the performance logs at that same time.
>
>
> "bharat" <bharat@discussions.microsoft.com> wrote in message
> news:778058A0-C8AA-4914-BE7C-9316FC4232A2@microsoft.com...
> > Thanks for your quick response.
> > Can you be more specific what kind of counter should i use and what should
> > i
> > know suppose if i set counters to collect data for one week and how to
> > diagnose them.
> > I would be more glad if you can take some more time to explain me.
> >
> > anyway thanks for your valuable suggestion and quicker response.
> >
> > Thanks,
> > Bharat
> >
> > "Pegasus (MVP)" wrote:
> >
> >>
> >> "bharat" <bharat@discussions.microsoft.com> wrote in message
> >> news:246BCAF5-A7E1-494F-98F4-9047B5E92187@microsoft.com...
> >> > hello everyone!!!!!!!!
> >> >
> >> > I have DELL poweredge 1650 server installed with windows 2000 server.It
> >> > was
> >> > working just fine.
> >> >
> >> > Recently we upgraded memory for this server also upgraded all three
> >> > harddrive(each of 72GB) and created new raid-5 configuration and
> >> > installed
> >> > windows 2000 server.It is fully updated with service pack 4 and all
> >> > patches
> >> > are downloaded.
> >> >
> >> > I have also configured IIS 5.0 and Merak mail server on this.Also
> >> > DNS,WINS
> >> > service is configured on this.
> >> >
> >> > (1)I am seeing that sometimes server stops responding while i m working
> >> > on
> >> > the server.It stops responding means it looks like it is hanged
> >> > there.and
> >> > after some time elasped it starts working normally.
> >> >
> >> > (2) I alslo observed one problem when i was remotely loged in to server
> >> > and
> >> > working but suddenly it stopped working and my remote session was ended
> >> > saying there is no network connections.(Observed this problem two time)
> >> >
> >> > (3) Also i am seeing that it is taking too much time in accesing
> >> > workgroup
> >> > computers.
> >> > (4) Hard drive is making drum noise.
> >> >
> >> > other than every thing is working just fine.
> >> >
> >> > I have called dell tech support checked the dignostic test and every
> >> > thing
> >> > it is showing is perfect.tHere is no issue with any hardware.They told
> >> > me
> >> > that there might be a software issue like ms-os problem.
> >> >
> >> > I am not sure how to debug for os problem.how to start to check if MS
> >> > OS
> >> > is
> >> > problematic and how can i resolve this problem without disturbing
> >> > server.
> >> >
> >> > all your help is highly apprecitaed.
> >> >
> >> > Waiting to hear from all of this board users.
> >> >
> >> > Thanks,
> >> > Bharat
> >>
> >> I would use the Performance Monitor to log a number of
> >> key parameters, then try to correlate them to the date/time
> >> when the server appeared to hang.
> >>
> >>
> >>
>
>
>
 
Re: Server hangs for sometime and starts working again

Sorry, no file attached.


"bharat" <bharat@discussions.microsoft.com> wrote in message
news:6046E3F0-0F85-47CB-B2BB-605310AAB90C@microsoft.com...
> Hi Pegasus,
>
> Thanks for your comments .
> I have collected datas for counters like %processer time, % disk usage,
> Avg
> disk que length, current disk queue length and total byte/sec.
>
> I have checked the data in performance log and alert and foune at two
> placess peak for disk time and the high for peak was 69.6 value.
>
> I have attached the file data collected from yesterday to till
> now...........it's a binaty file. how do i attach it?
> .................................
> can you please check and let me know what one can understand from this
> data.
>
> how to analyse it.
>
> I must thankful to you once again for your views on providing me such
> valuable tips.
>
> Thanks,
> Bharat
> --
> hello everyone!!!!!!!!
>
>
> "Pegasus (MVP)" wrote:
>
>> I would monitor CPU loading, hard disk response and
>> some network adapter response if available. I would then
>> make a note of the time when the server hangs, then check
>> for unusual spikes in the performance logs at that same time.
>>
>>
>> "bharat" <bharat@discussions.microsoft.com> wrote in message
>> news:778058A0-C8AA-4914-BE7C-9316FC4232A2@microsoft.com...
>> > Thanks for your quick response.
>> > Can you be more specific what kind of counter should i use and what
>> > should
>> > i
>> > know suppose if i set counters to collect data for one week and how to
>> > diagnose them.
>> > I would be more glad if you can take some more time to explain me.
>> >
>> > anyway thanks for your valuable suggestion and quicker response.
>> >
>> > Thanks,
>> > Bharat
>> >
>> > "Pegasus (MVP)" wrote:
>> >
>> >>
>> >> "bharat" <bharat@discussions.microsoft.com> wrote in message
>> >> news:246BCAF5-A7E1-494F-98F4-9047B5E92187@microsoft.com...
>> >> > hello everyone!!!!!!!!
>> >> >
>> >> > I have DELL poweredge 1650 server installed with windows 2000
>> >> > server.It
>> >> > was
>> >> > working just fine.
>> >> >
>> >> > Recently we upgraded memory for this server also upgraded all three
>> >> > harddrive(each of 72GB) and created new raid-5 configuration and
>> >> > installed
>> >> > windows 2000 server.It is fully updated with service pack 4 and all
>> >> > patches
>> >> > are downloaded.
>> >> >
>> >> > I have also configured IIS 5.0 and Merak mail server on this.Also
>> >> > DNS,WINS
>> >> > service is configured on this.
>> >> >
>> >> > (1)I am seeing that sometimes server stops responding while i m
>> >> > working
>> >> > on
>> >> > the server.It stops responding means it looks like it is hanged
>> >> > there.and
>> >> > after some time elasped it starts working normally.
>> >> >
>> >> > (2) I alslo observed one problem when i was remotely loged in to
>> >> > server
>> >> > and
>> >> > working but suddenly it stopped working and my remote session was
>> >> > ended
>> >> > saying there is no network connections.(Observed this problem two
>> >> > time)
>> >> >
>> >> > (3) Also i am seeing that it is taking too much time in accesing
>> >> > workgroup
>> >> > computers.
>> >> > (4) Hard drive is making drum noise.
>> >> >
>> >> > other than every thing is working just fine.
>> >> >
>> >> > I have called dell tech support checked the dignostic test and every
>> >> > thing
>> >> > it is showing is perfect.tHere is no issue with any hardware.They
>> >> > told
>> >> > me
>> >> > that there might be a software issue like ms-os problem.
>> >> >
>> >> > I am not sure how to debug for os problem.how to start to check if
>> >> > MS
>> >> > OS
>> >> > is
>> >> > problematic and how can i resolve this problem without disturbing
>> >> > server.
>> >> >
>> >> > all your help is highly apprecitaed.
>> >> >
>> >> > Waiting to hear from all of this board users.
>> >> >
>> >> > Thanks,
>> >> > Bharat
>> >>
>> >> I would use the Performance Monitor to log a number of
>> >> key parameters, then try to correlate them to the date/time
>> >> when the server appeared to hang.
>> >>
>> >>
>> >>
>>
>>
>>
 
Re: Server hangs for sometime and starts working again

Hi Pegasus,

I have copied collected data and here is the link to download that file.

ftp://cash1.com/data.blg

If it asks for username and password.....

User: administrator
Pass: 80186

---------------
In this file i have collected data for the following counters....
(1)Bytes total/Sec
(2)% Disk Time
(3) Avg Disk queue length
(4) Current Disk Queue length
(5)%Processor time.....

----------------------------------------
Can you please take a look and help me to identify whats wrong with the
server and how can i resolve this problem.

Once again i am very much thankful to you for your time and help.

Thanks,
Bharat
 
Re: Server hangs for sometime and starts working again

I am unable to see any meaningful data in your log file. I recommend
that you seek professional help to resolve your problem.


"bharat" <bharat@discussions.microsoft.com> wrote in message
news:A9FD3E81-681C-491C-8539-B0916DE47C04@microsoft.com...
> Hi Pegasus,
>
> I have copied collected data and here is the link to download that file.
>
> ftp://cash1.com/data.blg
>
> If it asks for username and password.....
>
> User: administrator
> Pass: 80186
>
> ---------------
> In this file i have collected data for the following counters....
> (1)Bytes total/Sec
> (2)% Disk Time
> (3) Avg Disk queue length
> (4) Current Disk Queue length
> (5)%Processor time.....
>
> ----------------------------------------
> Can you please take a look and help me to identify whats wrong with the
> server and how can i resolve this problem.
>
> Once again i am very much thankful to you for your time and help.
>
> Thanks,
> Bharat
 
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