Grey screen and mouse cursor

  • Thread starter Thread starter behemoth
  • Start date Start date
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behemoth

Guest
Hi,

Our server crashes almost Two times by day : the screen is grey and we can
move the cursor. It doesn't respond to ctrl alt suppr but we can ping the
server.

No particular evt.

Installing SP2 hasn't changed the problem.

Any advice ?

Hervé -
 
Re: Grey screen and mouse cursor

Hello behemoth,

Can you connect remotely to the event viewer to check it for errors?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.

> Hi,
>
> Our server crashes almost Two times by day : the screen is grey and we
> can move the cursor. It doesn't respond to ctrl alt suppr but we can
> ping the server.
>
> No particular evt.
>
> Installing SP2 hasn't changed the problem.
>
> Any advice ?
>
> Hervé -
>
 
Re: Grey screen and mouse cursor

Hi,

During these crashes RDP don't work but yesterday I had the same problem and
unfortunately there were no errors related to this crash (in event viewer).

"Meinolf Weber" <meiweb(nospam)@gmx.de> a écrit dans le message de news:
ff16fb66656868c9e6db88820e66@msnews.microsoft.com...
> Hello behemoth,
>
> Can you connect remotely to the event viewer to check it for errors?
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
>
>> Hi,
>>
>> Our server crashes almost Two times by day : the screen is grey and we
>> can move the cursor. It doesn't respond to ctrl alt suppr but we can
>> ping the server.
>>
>> No particular evt.
>>
>> Installing SP2 hasn't changed the problem.
>>
>> Any advice ?
>>
>> Hervé -
>>
>
>
 
Re: Grey screen and mouse cursor

Hello behemoth,

So you have errors in the event viewer? What kind of them?
Is it always the same time when it happens? Maybe some software brings the
server to this state or Virus, malware etc.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.

> Hi,
>
> During these crashes RDP don't work but yesterday I had the same
> problem and unfortunately there were no errors related to this crash
> (in event viewer).
>
> "Meinolf Weber" <meiweb(nospam)@gmx.de> a écrit dans le message de
> news: ff16fb66656868c9e6db88820e66@msnews.microsoft.com...
>
>> Hello behemoth,
>>
>> Can you connect remotely to the event viewer to check it for errors?
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>>> Hi,
>>>
>>> Our server crashes almost Two times by day : the screen is grey and
>>> we can move the cursor. It doesn't respond to ctrl alt suppr but we
>>> can ping the server.
>>>
>>> No particular evt.
>>>
>>> Installing SP2 hasn't changed the problem.
>>>
>>> Any advice ?
>>>
>>> Hervé -
>>>
 
Re: Grey screen and mouse cursor

Hi,
> So you have errors in the event viewer? What kind of them?
No errors related to the crash (same errors months ago)

> Is it always the same time when it happens? Maybe some software brings the
> server to this state or Virus, malware etc.
I'll try to check if a software is the cause.

This is our File server and Mail server :-o

Hervé -
 
Re: Grey screen and mouse cursor

After disabling TSE, the server don't crash anymore
:o
"behemoth @wanadoo.Fr>" <sheman<no_spam> a écrit dans le message de news:
4723c022$0$5073$ba4acef3@news.orange.fr...
> Hi,
>> So you have errors in the event viewer? What kind of them?
> No errors related to the crash (same errors months ago)
>
>> Is it always the same time when it happens? Maybe some software brings
>> the server to this state or Virus, malware etc.
> I'll try to check if a software is the cause.
>
> This is our File server and Mail server :-o
>
> Hervé -
>
 
Re: Grey screen and mouse cursor

Hello behemoth,

Can not follow, TSE???

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.dts-l.org/goodpost.htm

> After disabling TSE, the server don't crash anymore
> :o
> "behemoth @wanadoo.Fr>" <sheman<no_spam> a écrit dans le message de
> news:
> 4723c022$0$5073$ba4acef3@news.orange.fr...
>> Hi,
>>
>>> So you have errors in the event viewer? What kind of them?
>>>
>> No errors related to the crash (same errors months ago)
>>
>>> Is it always the same time when it happens? Maybe some software
>>> brings the server to this state or Virus, malware etc.
>>>
>> I'll try to check if a software is the cause.
>>
>> This is our File server and Mail server :-o
>>
>> Hervé -
>>
 
Re: Grey screen and mouse cursor

Hello behemoth,

Is that a solution for you or only a workaround?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.dts-l.org/goodpost.htm

> I mean Remote Access is disabled on the server.
>
 
Re: Grey screen and mouse cursor

Only a workaround. I'm looking for a better solution.

"Meinolf Weber" <meiweb(nospam)@gmx.de> a écrit dans le message de news:
ff16fb66661898c9e88fe006000e@msnews.microsoft.com...
> Hello behemoth,
>
> Is that a solution for you or only a workaround?
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.dts-l.org/goodpost.htm
>
>> I mean Remote Access is disabled on the server.
>>
>
>
 
Re: Grey screen and mouse cursor

Forget this solution. The server still crashes even without RDP.
 
Re: Grey screen and mouse cursor


Hi am having this same problem. I have not had the opportunity to
restart the machine yet but came in after a day off and my server was
at gray screen with just mouse cursor.

could not directly link any errors to this issue in event viewer,
except there were several SBS2003 security patches that went out on
install over the holiday when i wasn't here. Server was fully
functional and issue free when I left the office not 48 hours ago

RDP is not able to connect.. it says RD has disconnected please try
again or contact administrator (me) ha ha. Should I be able to see a
terminal services certificate server if I had been using RDP
previously? I am unable to find this service... although all the proper
services seem to be running on the server when i connect via computer
management.

Server share seems to be fine so all client computers are happy, I just
can't get in to manage anything. SOS! PLEASE HELP!!!!


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Grey screen and mouse cursor

Hi, I have the same problem on a DL380G5 server running Windows 2003 Server SP2. Did you fix this problem?
 
Re: Grey screen and mouse cursor

Hello Red,

To what posting do you refer?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Hi, I have the same problem on a DL380G5 server running Windows 2003
> Server SP2. Did you fix this problem?
>
 
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