Term Serv User Profile problem

  • Thread starter Thread starter Pearl
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Pearl

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We have over 100 Terminal Server users that randomly connect to our Terminal
Servers. All but one have no issues. However, the one person who does have
an issue finds that he can connect to the Term Server but when he's done , it
takes forever for him to logoff. In watching his session, I noticed that
when he logs off all the processes shutdown normally EXCEPT winlogon and
CSRSS. Thinking this may be a Term Serv User profile problem, I tried to
delete his profile but discovered that it would not delete. Seems a
UsrClass.dat file does not want to be removed and says that someone has it
open but the user is logged off from the Term Server. Any ideas on what I
can do to resolve the lengthy logoff and remove his Term Profile?
 
Re: Term Serv User Profile problem

Hi,

Are you able to manually unload the problem user's class hive?
This is accomplished by logging on as an administrator account,
navigating to the problem user's class key in the registry (use
regedit.exe), selecting it, and then choosing File-->Unload Hive.

In order to find the user's class key you need to first look up the
user's SID. You can do this by navigating to the following key
in the registry and then using find to search on the user name:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

The user name will be part of the ProfileImagePath registry value.
The SID is the parent key name that the ProfileImagePath is
contained within. For example,

S-1-5-21-3829217777-1253468217-3731238512-1005

Now that you know the SID, locate it under HKEY_USERS
(the classes key will have _Classes appended to the SID), click
to select it, and then choose File-->Unload Hive.

If you are successful in unloading the hive then you will be
able to delete the UsrClass.dat file in the user's local profile.

You should install uphclean if you have not already. It will help
reduce these types of problems.

User Profile Hive Cleanup Service

http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582

-TP

Pearl wrote:
> We have over 100 Terminal Server users that randomly connect to our
> Terminal Servers. All but one have no issues. However, the one
> person who does have an issue finds that he can connect to the Term
> Server but when he's done , it takes forever for him to logoff. In
> watching his session, I noticed that when he logs off all the
> processes shutdown normally EXCEPT winlogon and CSRSS. Thinking this
> may be a Term Serv User profile problem, I tried to delete his
> profile but discovered that it would not delete. Seems a
> UsrClass.dat file does not want to be removed and says that someone
> has it open but the user is logged off from the Term Server. Any
> ideas on what I can do to resolve the lengthy logoff and remove his
> Term Profile?
 
Re: Term Serv User Profile problem

no luck. The SId does not exit. However, since I wrote this the user logged
back in and I see that there is another profile for him. But, the same
userID is listed in My computer/Profiles and the Delete option is greyed out.


"TP" wrote:

> Hi,
>
> Are you able to manually unload the problem user's class hive?
> This is accomplished by logging on as an administrator account,
> navigating to the problem user's class key in the registry (use
> regedit.exe), selecting it, and then choosing File-->Unload Hive.
>
> In order to find the user's class key you need to first look up the
> user's SID. You can do this by navigating to the following key
> in the registry and then using find to search on the user name:
>
> HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
>
> The user name will be part of the ProfileImagePath registry value.
> The SID is the parent key name that the ProfileImagePath is
> contained within. For example,
>
> S-1-5-21-3829217777-1253468217-3731238512-1005
>
> Now that you know the SID, locate it under HKEY_USERS
> (the classes key will have _Classes appended to the SID), click
> to select it, and then choose File-->Unload Hive.
>
> If you are successful in unloading the hive then you will be
> able to delete the UsrClass.dat file in the user's local profile.
>
> You should install uphclean if you have not already. It will help
> reduce these types of problems.
>
> User Profile Hive Cleanup Service
>
> http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582
>
> -TP
>
> Pearl wrote:
> > We have over 100 Terminal Server users that randomly connect to our
> > Terminal Servers. All but one have no issues. However, the one
> > person who does have an issue finds that he can connect to the Term
> > Server but when he's done , it takes forever for him to logoff. In
> > watching his session, I noticed that when he logs off all the
> > processes shutdown normally EXCEPT winlogon and CSRSS. Thinking this
> > may be a Term Serv User profile problem, I tried to delete his
> > profile but discovered that it would not delete. Seems a
> > UsrClass.dat file does not want to be removed and says that someone
> > has it open but the user is logged off from the Term Server. Any
> > ideas on what I can do to resolve the lengthy logoff and remove his
> > Term Profile?
>
 
Re: Term Serv User Profile problem

If a profile is currently loaded the Delete option will be
disabled--you can't delete a profile that is in use.

-TP

Pearl wrote:
> no luck. The SId does not exit. However, since I wrote this the
> user logged back in and I see that there is another profile for him.
> But, the same userID is listed in My computer/Profiles and the Delete
> option is greyed out.
 
Re: Term Serv User Profile problem

Thanks TP...I rebooted the server and THEN was able to remove the profile.
Incidentally, in another posting Your suggestion helped me a lot.

"TP" wrote:

> If a profile is currently loaded the Delete option will be
> disabled--you can't delete a profile that is in use.
>
> -TP
>
> Pearl wrote:
> > no luck. The SId does not exit. However, since I wrote this the
> > user logged back in and I see that there is another profile for him.
> > But, the same userID is listed in My computer/Profiles and the Delete
> > option is greyed out.
>
 
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