Terminal Clients Can't Print to Network

  • Thread starter Thread starter KWME
  • Start date Start date
K

KWME

Guest
I'm running a Server 2003 network with a Server 2003 DC and a separate Server
2003 Terminal Server. I recently added a network printer to the network -
an HP LG P2015dn. I can print to the printer from the DC without a problem.
I can print to the printer from the TS without a problem when logged in to
the terminal or if logged in through remote desktop as administrator.

Regular terminal clients, however, can't print. When you click print the
print menu pops up and the correct printer is displayed. When one clicks
"Print" nothing happens and the process eventually times out.

I've checked group policy on this issue - I've allowed data redirection and
lpt port redirection. Where should I try next? Thanks so much for your help.
 
Re: Terminal Clients Can't Print to Network

That's a pretty common symptom of a 3rd party printer driver which
is not TS compatible.

I assume that you mean a HP LJ P2015dn, correct (not LG)?
Do you use a native Windows driver for this printer, or did you
install a driver from HP? If you use an HP driver, have you checked
if it is the version of the driver they recommend: 60.063.461.42?

HP Printers Supported in Citrix MetaFrame Presentation and Terminal
Server Environments
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
objectID=c00213455

Can normal users print to the printer directly from their
workstation, outside a TS session?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on 01
nov 2007 in microsoft.public.windows.terminal_services:

> I'm running a Server 2003 network with a Server 2003 DC and a
> separate Server 2003 Terminal Server. I recently added a
> network printer to the network - an HP LG P2015dn. I can print
> to the printer from the DC without a problem. I can print to
> the printer from the TS without a problem when logged in to the
> terminal or if logged in through remote desktop as
> administrator.
>
> Regular terminal clients, however, can't print. When you click
> print the print menu pops up and the correct printer is
> displayed. When one clicks "Print" nothing happens and the
> process eventually times out.
>
> I've checked group policy on this issue - I've allowed data
> redirection and lpt port redirection. Where should I try next?
> Thanks so much for your help.
 
Re: Terminal Clients Can't Print to Network

As far as I can tell, yes. I've logged-in to the terminal server under
several different passwords and it works. When I log-on with a test password
from a typical user, it doesn't work.

"Vera Noest [MVP]" wrote:

> That's a pretty common symptom of a 3rd party printer driver which
> is not TS compatible.
>
> I assume that you mean a HP LJ P2015dn, correct (not LG)?
> Do you use a native Windows driver for this printer, or did you
> install a driver from HP? If you use an HP driver, have you checked
> if it is the version of the driver they recommend: 60.063.461.42?
>
> HP Printers Supported in Citrix MetaFrame Presentation and Terminal
> Server Environments
> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
> objectID=c00213455
>
> Can normal users print to the printer directly from their
> workstation, outside a TS session?
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on 01
> nov 2007 in microsoft.public.windows.terminal_services:
>
> > I'm running a Server 2003 network with a Server 2003 DC and a
> > separate Server 2003 Terminal Server. I recently added a
> > network printer to the network - an HP LG P2015dn. I can print
> > to the printer from the DC without a problem. I can print to
> > the printer from the TS without a problem when logged in to the
> > terminal or if logged in through remote desktop as
> > administrator.
> >
> > Regular terminal clients, however, can't print. When you click
> > print the print menu pops up and the correct printer is
> > displayed. When one clicks "Print" nothing happens and the
> > process eventually times out.
> >
> > I've checked group policy on this issue - I've allowed data
> > redirection and lpt port redirection. Where should I try next?
> > Thanks so much for your help.
>
 
Re: Terminal Clients Can't Print to Network

That leaves the driver, then.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on 01
nov 2007 in microsoft.public.windows.terminal_services:

> As far as I can tell, yes. I've logged-in to the terminal
> server under several different passwords and it works. When I
> log-on with a test password from a typical user, it doesn't
> work.
>
> "Vera Noest [MVP]" wrote:
>
>> That's a pretty common symptom of a 3rd party printer driver
>> which is not TS compatible.
>>
>> I assume that you mean a HP LJ P2015dn, correct (not LG)?
>> Do you use a native Windows driver for this printer, or did you
>> install a driver from HP? If you use an HP driver, have you
>> checked if it is the version of the driver they recommend:
>> 60.063.461.42?
>>
>> HP Printers Supported in Citrix MetaFrame Presentation and
>> Terminal Server Environments
>> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
>> objectID=c00213455
>>
>> Can normal users print to the printer directly from their
>> workstation, outside a TS session?
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on
>> 01 nov 2007 in microsoft.public.windows.terminal_services:
>>
>> > I'm running a Server 2003 network with a Server 2003 DC and a
>> > separate Server 2003 Terminal Server. I recently added a
>> > network printer to the network - an HP LG P2015dn. I can
>> > print to the printer from the DC without a problem. I can
>> > print to the printer from the TS without a problem when
>> > logged in to the terminal or if logged in through remote
>> > desktop as administrator.
>> >
>> > Regular terminal clients, however, can't print. When you
>> > click print the print menu pops up and the correct printer is
>> > displayed. When one clicks "Print" nothing happens and the
>> > process eventually times out.
>> >
>> > I've checked group policy on this issue - I've allowed data
>> > redirection and lpt port redirection. Where should I try
>> > next? Thanks so much for your help.
 
Back
Top