T
tata02
Guest
Dear Customer,
Please go to the following link and login with Username: "csupport" Password: "elsevier1"
<ftp://csupport@ftp.us.elsevierhealth.com/>
Please locate the folder titled "MSVCR80". Copy and paste the folder to your computer desktop.
Once on the desktop, double click on the folder and locate the MSVCR80.DLL icon. Right-click the icon
and select copy (If copy is not an available option,you must click the "PAGE" button on the upper right side
of Internet Explorer and select "Open FTP site in Windows Explorer". You will then need to sign in again.
This should now allow you to select copy from the right click menu. You do not want to select "copy shortcut").
Next, right click on the Start button and select Explore. This will open Windows Explorer. Please locate the
folder "Windows" and click on the + sign next to Windows to expand. Locate the folder "System32"
and click to highlight.In the right side frame (System32 folder), right-click and
select paste. This will place the MSVCR80.DLL file into the System32 folder. You can now close
Windows Explorer. Try running the program again. This should resolve your error.
If you need further assistance please don't hesitate to call or email me.
Thank you,
Continue reading...
Please go to the following link and login with Username: "csupport" Password: "elsevier1"
<ftp://csupport@ftp.us.elsevierhealth.com/>
Please locate the folder titled "MSVCR80". Copy and paste the folder to your computer desktop.
Once on the desktop, double click on the folder and locate the MSVCR80.DLL icon. Right-click the icon
and select copy (If copy is not an available option,you must click the "PAGE" button on the upper right side
of Internet Explorer and select "Open FTP site in Windows Explorer". You will then need to sign in again.
This should now allow you to select copy from the right click menu. You do not want to select "copy shortcut").
Next, right click on the Start button and select Explore. This will open Windows Explorer. Please locate the
folder "Windows" and click on the + sign next to Windows to expand. Locate the folder "System32"
and click to highlight.In the right side frame (System32 folder), right-click and
select paste. This will place the MSVCR80.DLL file into the System32 folder. You can now close
Windows Explorer. Try running the program again. This should resolve your error.
If you need further assistance please don't hesitate to call or email me.
Thank you,
Continue reading...
