Error message

  • Thread starter Thread starter Katieb831
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Katieb831

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I keep getting an error message saying "This program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." I then click "OK", another message pops up saying "Failed to locate Framework DLL". I recently did a factory reset on my hp laptop and my windows is up to date 8.1, I am trying to use the silhouette studio software. Can anyone help me figure out how to get it to work?

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