Suggestions

[sooner1938]

I come, hat in hand, seeking recommendations from those more
knowledgeable about these contraptions than I (which ain't saying much,
I'll admit ).

I have a 1-yo Dell laptop, XP-SP2 and a new Dell desktop, Vista Home
Premium 32-bit. For security software, I've installed Trend Micro's
Internet Security suite 2008 on both. The suite was highly recommended
by Consumer Reports magazine.

Periodically, I visit both my credit card issuer and my local bank to
check my respective accounts in those institutions (they're separate).
With XP, I have no problems signing into either account. With Vista, I
have no problem signing into my bank account. However, when I try to try
to sign into the credit card account with the Vista machine, connection
with the web site is immediately broken, even though I used a valid
username and password in the correct boxes. I get the usual screen
message about being unable to log onto the url because (a), (b) or (c)
happened. Y'all know the one I mean, I'm sure. It's the same message you
get when you have no internet connection at all.

I'm sure the disconnection occurs because of some conflict between
their software and mine but experimentation fails to disclose the
reason. Suggestions anyone?


--
sooner1938

 

[vanilla]

Re: Suggestions

Hi, sooner ... I run TIS Pro 2008 also ... have you set any categories of
websites to be blocked in parental controls? I do this, even though there
are no children in the house all the time, just so I won't accidentally go
somewhere on the net that I don't want to go ... it could be there is an ad
or a link on the website that causes the main site to be blocked.

Usually, a TM page shows in the browser instead of that page that says ...
yeah, I know which one you are talking about but I can't remember what all
it says either ... so it might not have anything to do with TM.

Another thing it could be is the fact that the website might recognize your
XP machine as a valid machine but not your newer Vista machine. It is
possible that they don't think it is you ... when I use the phone to call
one of my credit card companies, I have to use a certain number to call ...
and I know that with one of my cards I once set security to remember my
machine ... I could only log in using that machine but I had set it that way
in my security settings with that site ...

Do you keep cookies or do you clean them away? In TIS Pro 2008, I go to
Virus & Spyware Controls --> Protection Against Viruses & Spyware -->
Exception Lists --> Manage Cookies ... I select the cookies I want to KEEP
.... like support.creditcard.com ... and put them in the Trusted Web Browser
Cookies box. For sites you trust and want them to easily remember you, set
those cookies to be kept (I think they survive a clean up that way ...)

An expert will come along and tell you what your problem is and it will have
nothing to do with any of the above (g) ... good luck and hope you find out
what it is ... vanilla


"sooner1938" <sooner1938.2zx022@no-mx.forums.net> wrote in message
news:sooner1938.2zx022@no-mx.forums.net...
>
> I come, hat in hand, seeking recommendations from those more
> knowledgeable about these contraptions than I (which ain't saying much,
> I'll admit ).
>
> I have a 1-yo Dell laptop, XP-SP2 and a new Dell desktop, Vista Home
> Premium 32-bit. For security software, I've installed Trend Micro's
> Internet Security suite 2008 on both. The suite was highly recommended
> by Consumer Reports magazine.
>
> Periodically, I visit both my credit card issuer and my local bank to
> check my respective accounts in those institutions (they're separate).
> With XP, I have no problems signing into either account. With Vista, I
> have no problem signing into my bank account. However, when I try to try
> to sign into the credit card account with the Vista machine, connection
> with the web site is immediately broken, even though I used a valid
> username and password in the correct boxes. I get the usual screen
> message about being unable to log onto the url because (a), (b) or (c)
> happened. Y'all know the one I mean, I'm sure. It's the same message you
> get when you have no internet connection at all.
>
> I'm sure the disconnection occurs because of some conflict between
> their software and mine but experimentation fails to disclose the
> reason. Suggestions anyone?
>
>
> --
> sooner1938

 

[sooner1938]

Re: Suggestions


vanilla;511328 Wrote:
> Hi, sooner ... I run TIS Pro 2008 also ... have you set any categories
> of
> websites to be blocked in parental controls? I do this, even though
> there
> are no children in the house all the time, just so I won't accidentally
> go
> somewhere on the net that I don't want to go ... it could be there is
> an ad
> or a link on the website that causes the main site to be blocked.
>
> Usually, a TM page shows in the browser instead of that page that says
> ...
> yeah, I know which one you are talking about but I can't remember what
> all
> it says either ... so it might not have anything to do with TM.
>
> Another thing it could be is the fact that the website might recognize
> your
> XP machine as a valid machine but not your newer Vista machine. It is
> possible that they don't think it is you ... when I use the phone to
> call
> one of my credit card companies, I have to use a certain number to call
> ...
> and I know that with one of my cards I once set security to remember my
> machine ... I could only log in using that machine but I had set it
> that way
> in my security settings with that site ...
>
> Do you keep cookies or do you clean them away? In TIS Pro 2008, I go to
> Virus & Spyware Controls --> Protection Against Viruses & Spyware -->
> Exception Lists --> Manage Cookies ... I select the cookies I want to
> KEEP
> .... like support.creditcard.com ... and put them in the Trusted Web
> Browser
> Cookies box. For sites you trust and want them to easily remember you,
> set
> those cookies to be kept (I think they survive a clean up that way ...)
>
> An expert will come along and tell you what your problem is and it will
> have
> nothing to do with any of the above (g) ... good luck and hope you find
> out
> what it is ... vanilla

Thanks for you reply, vanilla. Like you, I've also set the parental
controls, even though the wife and I have no little ones around. I'll
try disabling that and also the pop-up/phishing filters and see if that
lets me log on to the site.


--
sooner1938

 

[sooner1938]

Re: Suggestions


' This ' (http://support.microsoft.com/kb/940266/en-us) may possibly be
the reason I can't connect to the site.


--
sooner1938

 

[Bruce Chambers]

Re: Suggestions

sooner1938 wrote:
> I come, hat in hand, seeking recommendations from those more
> knowledgeable about these contraptions than I (which ain't saying much,
> I'll admit ).
>
> I have a 1-yo Dell laptop, XP-SP2 and a new Dell desktop, Vista Home
> Premium 32-bit. For security software, I've installed Trend Micro's
> Internet Security suite 2008 on both. The suite was highly recommended
> by Consumer Reports magazine.
>
> Periodically, I visit both my credit card issuer and my local bank to
> check my respective accounts in those institutions (they're separate).
> With XP, I have no problems signing into either account. With Vista, I
> have no problem signing into my bank account. However, when I try to try
> to sign into the credit card account with the Vista machine, connection
> with the web site is immediately broken, even though I used a valid
> username and password in the correct boxes. I get the usual screen
> message about being unable to log onto the url because (a), (b) or (c)
> happened. Y'all know the one I mean, I'm sure. It's the same message you
> get when you have no internet connection at all.
>
> I'm sure the disconnection occurs because of some conflict between
> their software and mine but experimentation fails to disclose the
> reason. Suggestions anyone?
>
>


I should think the first thing to do would be to contact the affected
financial institution to see if they are aware of any known
incompatibilities between their web site's security methods and IE7. It
may be that you need to adjust IE7's settings somewhat to continue. For
instance, do you need to have pop-ups enabled for that specific site?
This is not an uncommon requirement.


--

Bruce Chambers

Help us help you:
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safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[sooner1938]

Re: Suggestions


Well, old dumb me finally and accidentally hit on the solution. I reset
IE to all the default settings in TOOLS, INTERNET OPTIONS and ADVANCED.
How simple....


--
sooner1938