Can't Connect to Remote Computer

[Diane Walker]

I tried to connect to the Windows XP by using Remote Desktop and got the
error message "This computer can't connect to Remote Computer." I used to
be able to Remote Desktop to this computer. Do you have any suggestions on
how to fix this problem.

Thanks.

Diane

 

[Sooner Al [MVP]]

Re: Can't Connect to Remote Computer

"Diane Walker" <ett9300@yahoo.com> wrote in message
news:%23Pou%23KiJIHA.5468@TK2MSFTNGP05.phx.gbl...
>I tried to connect to the Windows XP by using Remote Desktop and got the
>error message "This computer can't connect to Remote Computer." I used to
>be able to Remote Desktop to this computer. Do you have any suggestions on
>how to fix this problem.
>
> Thanks.
>
> Diane
>

Is this a standalone desktop PC?

Can you ping the PC?

Is Remote Desktop enabled on the PC?

Is a Remote Desktop exception enabled in the windows firewall on the PC?

How are you trying to connect, ie. over a LAN or the public internet?

General troubleshooting help for standalone XP Remote Desktop connections...

http://theillustratednetwork.mvps.o...pSetupandTroubleshooting.html#Troubleshooting

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

 

[Diane Walker]

Re: Can't Connect to Remote Computer

Thanks very much for your prompt response and information.

The XP computer is a computer in the Domain. I can ping the PC. Remote
Desktop is enabled on the PC. A Remote Desktop exception is enabled in the
Windows Firewall on the PC. I also tried to disable the Windows Firewall
and still could not connect by Remote Desktop. I tried to connect over the
LAN. Do you have any other suggestions?

Thanks.

"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message
news:C5B98A48-FE01-4FC0-81D0-0856A7C877FE@microsoft.com...
> "Diane Walker" <ett9300@yahoo.com> wrote in message
> news:%23Pou%23KiJIHA.5468@TK2MSFTNGP05.phx.gbl...
>>I tried to connect to the Windows XP by using Remote Desktop and got the
>>error message "This computer can't connect to Remote Computer." I used
>>to be able to Remote Desktop to this computer. Do you have any
>>suggestions on how to fix this problem.
>>
>> Thanks.
>>
>> Diane
>>
>
> Is this a standalone desktop PC?
>
> Can you ping the PC?
>
> Is Remote Desktop enabled on the PC?
>
> Is a Remote Desktop exception enabled in the windows firewall on the PC?
>
> How are you trying to connect, ie. over a LAN or the public internet?
>
> General troubleshooting help for standalone XP Remote Desktop
> connections...
>
> http://theillustratednetwork.mvps.o...pSetupandTroubleshooting.html#Troubleshooting
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
>

 

[Sooner Al [MVP]]

Re: Can't Connect to Remote Computer

"Diane Walker" <ett9300@yahoo.com> wrote in message
news:OPhtD0iJIHA.5360@TK2MSFTNGP03.phx.gbl...
> Thanks very much for your prompt response and information.
>
> The XP computer is a computer in the Domain. I can ping the PC. Remote
> Desktop is enabled on the PC. A Remote Desktop exception is enabled in
> the Windows Firewall on the PC. I also tried to disable the Windows
> Firewall and still could not connect by Remote Desktop. I tried to
> connect over the LAN. Do you have any other suggestions?
>
> Thanks.
>
>
Diane,

Is the PC actually listening on TCP Port 3389? Run a "netstat -a" command to
see. Beyond that I am not a TS/Domain kind of guy so I am going to stand
back and let the TS/Domain folks chime in since I don't support those type
issues.

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

 

[Diane Walker]

Re: Can't Connect to Remote Computer

Thanks for your prompt response and information again. Port 3389 is open.

Thanks.

"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message
news:BA7DF917-F4B2-481A-B581-B9878EE060AB@microsoft.com...
> "Diane Walker" <ett9300@yahoo.com> wrote in message
> news:OPhtD0iJIHA.5360@TK2MSFTNGP03.phx.gbl...
>> Thanks very much for your prompt response and information.
>>
>> The XP computer is a computer in the Domain. I can ping the PC. Remote
>> Desktop is enabled on the PC. A Remote Desktop exception is enabled in
>> the Windows Firewall on the PC. I also tried to disable the Windows
>> Firewall and still could not connect by Remote Desktop. I tried to
>> connect over the LAN. Do you have any other suggestions?
>>
>> Thanks.
>>
>>
> Diane,
>
> Is the PC actually listening on TCP Port 3389? Run a "netstat -a" command
> to see. Beyond that I am not a TS/Domain kind of guy so I am going to
> stand back and let the TS/Domain folks chime in since I don't support
> those type issues.
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
>