Can not install visual studio 2019

[KatsumotoAn]

Hello,

I have tried to install visual studio 2019 all version from community to enterprise but the installer did not run.

Step: run installer by admin right, the extract windows appearance and close. then nothing happen

I am using AMD cpu (Ryzen 2700) windows 10 professional lasted update.

when I check log in %TEMP% directory. i got some text below

[1/2/2020, 21:1:16] === Logging started: 2020/01/02 21:01:16 ===
[1/2/2020, 21:1:16] Executable: C:\Users\User\Downloads\vs_Enterprise.exe v16.4.29613.14
[1/2/2020, 21:1:16] --- logging level: standard ---
[1/2/2020, 21:1:16] Directory 'C:\Users\User\AppData\Local\Temp\0b4e6760a1eededf0cce043a\' has been selected for file extraction
[1/2/2020, 21:1:16] Extracting files to: C:\Users\User\AppData\Local\Temp\0b4e6760a1eededf0cce043a\
[1/2/2020, 21:1:17] Extraction took 657 milliseconds
[1/2/2020, 21:1:17] Executing extracted package: 'vs_bootstrapper_d15\vs_setup_bootstrapper.exe ' with commandline ' --env "_SFX_CAB_EXE_PACKAGE:C:\Users\User\Downloads\vs_Enterprise.exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\User\Downloads"'
[1/2/2020, 21:1:19] The entire Box execution exiting with result code: 0x0
[1/2/2020, 21:1:19] Launched extracted application exiting with result code: 0xc0000005
[1/2/2020, 21:1:19] === Logging stopped: 2020/01/02 21:01:19 ===

Could you please tell me how to fix this trouble?

Thank you.

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