Unable to sign into Visual Studio Community 2015 and now also 2019 on Windows 10 Pro

  • Thread starter Thread starter Falcon--
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Falcon--

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Hi all,

I am hoping somebody has had this issue recently and can lead me in the right direction.

I got a message from VS 2015 as per the attached, that my license has gone stale and I need to get it updated.

1580577.jpg

However, no matter what selection I make I end up with the same thing, first I enter my email address, the same one that I use to access this forum, and then I get the following error messages:

1580578.jpg

1580579.jpg

No matter which selection I make, yes or no, I always end up with a blank form:

1580580.jpg

I have looked in this forum and other forums to see if there is an easy fix, to no avail.

I made sure to make Internet Explorer my default browser, I ran the reinstallation of VS 2015, I deleted the ".IdentityService" directory, but no luck in getting past this blank screen.

Now I cannot log into my account from either VS 2015 or 2019, both give me these errors then a blank screen.

So, again, has anyone fixed this on their own, or is there a someplace I can get precise and working instructions to fix this?

As a side note, I am using 2015 as I have Crystal Reports installed on it. For whatever reason I have been unable to use Crystal Reports in 2019.

Thanks for your patience, and hopefully your help in this issue.

Edit1 - This message appears automatically and the only option that works is to close the Visual Studio programme.

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