No Printer showing up for a TS user on new WS

  • Thread starter Thread starter David Langschied
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David Langschied

Guest
I replaced a workstation on my network and the user does not see ANY printers
when she logs in.

All users launch RDP to connect via TS to our financial software. I know
that TS is picky about print drivers so I try to stick with HP LaserJets that
are compliant.

This user has made this connection for some time and has always seen her two
printers: an OKI Data MicroLine and an HP LaserJet 2020P.

For some reason, no printers are showing up at all!

Any suggestions!

P.S. I just had the user login to a different machine and the printers
showed up.

Thanks!
 
Re: No Printer showing up for a TS user on new WS

Have you checked the EventLog on the TS? Should tell you if it is a
driver problem.
What OS is the client running? And which version of the rdp client?
Have you checked the settings for printer redirection on the
client?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGF2aWQgTGFuZ3NjaGllZA==?=
<DavidLangschied@discussions.microsoft.com> wrote on 21 nov 2007
in microsoft.public.windows.terminal_services:

> I replaced a workstation on my network and the user does not see
> ANY printers when she logs in.
>
> All users launch RDP to connect via TS to our financial
> software. I know that TS is picky about print drivers so I try
> to stick with HP LaserJets that are compliant.
>
> This user has made this connection for some time and has always
> seen her two printers: an OKI Data MicroLine and an HP LaserJet
> 2020P.
>
> For some reason, no printers are showing up at all!
>
> Any suggestions!
>
> P.S. I just had the user login to a different machine and the
> printers showed up.
>
> Thanks!
 
Re: No Printer showing up for a TS user on new WS

Vera,
None of the network shared printers loading, there are no event log entries
for these printers. The user is running Windows XP Pro SP2. I do not know
which version of RDP, it is the one that came with the OS. The printer
settings for redirect are set on both sides for the user on the server and
for the client connection. I have never seen anything like this and I have
setup dozens of these connections.

David Langschied
"Vera Noest [MVP]" wrote:

> Have you checked the EventLog on the TS? Should tell you if it is a
> driver problem.
> What OS is the client running? And which version of the rdp client?
> Have you checked the settings for printer redirection on the
> client?
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?RGF2aWQgTGFuZ3NjaGllZA==?=
> <DavidLangschied@discussions.microsoft.com> wrote on 21 nov 2007
> in microsoft.public.windows.terminal_services:
>
> > I replaced a workstation on my network and the user does not see
> > ANY printers when she logs in.
> >
> > All users launch RDP to connect via TS to our financial
> > software. I know that TS is picky about print drivers so I try
> > to stick with HP LaserJets that are compliant.
> >
> > This user has made this connection for some time and has always
> > seen her two printers: an OKI Data MicroLine and an HP LaserJet
> > 2020P.
> >
> > For some reason, no printers are showing up at all!
> >
> > Any suggestions!
> >
> > P.S. I just had the user login to a different machine and the
> > printers showed up.
> >
> > Thanks!
>
 
Re: No Printer showing up for a TS user on new WS

If the server doesn't have any events regarding printer redirection
at the time this user connects, then it means that it doesn't even
attempt to redirect the printers.

Update the rdp client on the workstation to the version that comes
with Windows 2003 SP2, which supports redirection network printers.
You'll find it in C:\WINDOWS\system32\clients\tsclient\win32
\msrdpcli.msi
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

=?Utf-8?B?RGF2aWQgTGFuZ3NjaGllZA==?=
<DavidLangschied@discussions.microsoft.com> wrote on 26 nov 2007:

> Vera,
> None of the network shared printers loading, there are no event
> log entries for these printers. The user is running Windows XP
> Pro SP2. I do not know which version of RDP, it is the one that
> came with the OS. The printer settings for redirect are set on
> both sides for the user on the server and for the client
> connection. I have never seen anything like this and I have
> setup dozens of these connections.
>
> David Langschied
> "Vera Noest [MVP]" wrote:
>
>> Have you checked the EventLog on the TS? Should tell you if it
>> is a driver problem.
>> What OS is the client running? And which version of the rdp
>> client? Have you checked the settings for printer redirection
>> on the client?
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?RGF2aWQgTGFuZ3NjaGllZA==?=
>> <DavidLangschied@discussions.microsoft.com> wrote on 21 nov
>> 2007 in microsoft.public.windows.terminal_services:
>>
>> > I replaced a workstation on my network and the user does not
>> > see ANY printers when she logs in.
>> >
>> > All users launch RDP to connect via TS to our financial
>> > software. I know that TS is picky about print drivers so I
>> > try to stick with HP LaserJets that are compliant.
>> >
>> > This user has made this connection for some time and has
>> > always seen her two printers: an OKI Data MicroLine and an HP
>> > LaserJet 2020P.
>> >
>> > For some reason, no printers are showing up at all!
>> >
>> > Any suggestions!
>> >
>> > P.S. I just had the user login to a different machine and the
>> > printers showed up.
>> >
>> > Thanks!
 
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