Re: suspect virus- wont uninstall
memo wrote:
> Hi
> unknowingly a program called IE Defender was installed on my pc and when I
> open any website or am on line and move pages a textbox appears and tells me
> that my system is probably infected with the latest version of
> Trojan.zlob-X.a.
> the problem is that It will not uninstall and norton 360 or windows defender
> are not picking up on the problem!!!
> Help!!!
Do the preparatory steps here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Then do the specific removal steps here:
http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan -
Smitfraud, Spyaxe, Spyfalcon
You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Not all tools used will work in Vista and you will need to run them
elevated. Since Vista is so new, it will be a while before removal
techniques and tools are developed. If you are unable to remove the
infection by following the general steps, register at one of the
HijackThis forums as suggested.
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Assuming that