Can't access add-remove

[Roger Fink]

I am unable to access add-remove programs. When I click the icon in the
control panel, the add-remove box comes up but there is no information
inside it. To get out, I need to reboot; ctrl-alt-del only closes the
control panel itself.

The above is true for both of the administrator profiles on this machine.

How can I fix this?

 

[Dave Patrick]

Re: Can't access add-remove

Some possibilities.

From the "Run" box try;
regsvr32 %systemroot%\system32\appwiz.cpl

regsvr32 %systemroot%\system32\webvw.dll
to rebuild several *.htt files

If unsuccessful try
sfc /purgecache
sfc /scannow

Or try the regedits described in;
Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/default.aspx?kbid=266668

----------------------------------------------------
If the problem persists, you'll likely need to perform an in-place upgrade.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?kbid=292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?kbid=306952

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Roger Fink" wrote:
>I am unable to access add-remove programs. When I click the icon in the
> control panel, the add-remove box comes up but there is no information
> inside it. To get out, I need to reboot; ctrl-alt-del only closes the
> control panel itself.
>
> The above is true for both of the administrator profiles on this machine.
>
> How can I fix this?
>
>

 

[Roger Fink]

Re: Can't access add-remove

Strangest thing - I cold-booted up this a.m., and almost as an afterthought
tried to open add-remove. It worked. Yesterday I couldn't get it to work at
all, even after successive restarts. The problem started after a thorough
virus scan, and I vaguely (and possibly incorrectly) recall this problem
occuring after a previous virus scan. Or maybe GoBack kiboshed it while
doing a heavy write after the scan (although that fails to explain why the
problem persisted). In any case, time heals all wounds, and possibly some
Windows Woes.

I've saved your post - I suspect this will happen again.

Dave Patrick wrote:
> Some possibilities.
>
> From the "Run" box try;
> regsvr32 %systemroot%\system32\appwiz.cpl
>
> regsvr32 %systemroot%\system32\webvw.dll
> to rebuild several *.htt files
>
> If unsuccessful try
> sfc /purgecache
> sfc /scannow
>
> Or try the regedits described in;
> Add/Remove Programs Tool Displays Installed Programs Incorrectly
> http://support.microsoft.com/default.aspx?kbid=266668
>
> ----------------------------------------------------
> If the problem persists, you'll likely need to perform an in-place
> upgrade.
>
> How to Perform an In-Place Upgrade of Windows 2000
> http://support.microsoft.com/default.aspx?kbid=292175
>
> What an In-Place Windows 2000 Upgrade Changes and What It Does Not
> Change http://support.microsoft.com/default.aspx?kbid=306952
>
> Be sure to apply SP4 and these two below to your repair install before
> connecting to any network. Internet included. (sasser, msblast)
>
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
> http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
> http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx
>
> Then
>
> Rollup 1 for Microsoft Windows 2000 Service Pack 4
>
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en
>
>
>
>
> "Roger Fink" wrote:
>> I am unable to access add-remove programs. When I click the icon in
>> the
>> control panel, the add-remove box comes up but there is no
>> information
>> inside it. To get out, I need to reboot; ctrl-alt-del only closes the
>> control panel itself.
>>
>> The above is true for both of the administrator profiles on this
>> machine.
>>
>> How can I fix this?

 

[Dave Patrick]

Re: Can't access add-remove

Good to hear it's sort (for now)

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Roger Fink" wrote:
> Strangest thing - I cold-booted up this a.m., and almost as an
> afterthought
> tried to open add-remove. It worked. Yesterday I couldn't get it to work
> at
> all, even after successive restarts. The problem started after a thorough
> virus scan, and I vaguely (and possibly incorrectly) recall this problem
> occuring after a previous virus scan. Or maybe GoBack kiboshed it while
> doing a heavy write after the scan (although that fails to explain why the
> problem persisted). In any case, time heals all wounds, and possibly some
> Windows Woes.
>
> I've saved your post - I suspect this will happen again.