Remote Control: Shadowing user sessions from helpdesk local machin

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Creative-Instinct

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Greetings,

I work for a helpdesk that handles a large call volume of Terminal Server
(TS) issues. We have various offices around the globe. Each office houses 1
to 4 Terminal Servers. I was wondering: is it possible to remote control a TS
session from our client computers via the Terminal Server Manager without
having to login to the specific Terminal Server the user's on?

We have a Win2k3 environment and do have the option of TSWEB, which allows
us to remote control into any session in the particular server farm, but was
curious if there was a faster solution since we can launch the TSADMIN
locally to reset, disconnect, or log off users TS sessions.

Your expertise & assistance is greatly appreciated.

Thank You,

Jesse
 
Re: Remote Control: Shadowing user sessions from helpdesk local machin

If the account under which you are logged on (or under which you
run TS Manager, if you use RunAs) has Remote Control rights on all
servers, you should be able to remote control all sessions from
within a single TS Manager console.
But you must start a TS session yourself, since you can only remote
control from one session to another.
Our helpdesk has a dedicated TS for this purpose, onto which all
helpdesk personnel logs in remotely.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

=?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=
<CreativeInstinct@discussions.microsoft.com> wrote on 16 dec 2007:

> Greetings,
>
> I work for a helpdesk that handles a large call volume of
> Terminal Server (TS) issues. We have various offices around the
> globe. Each office houses 1 to 4 Terminal Servers. I was
> wondering: is it possible to remote control a TS session from
> our client computers via the Terminal Server Manager without
> having to login to the specific Terminal Server the user's on?
>
> We have a Win2k3 environment and do have the option of TSWEB,
> which allows us to remote control into any session in the
> particular server farm, but was curious if there was a faster
> solution since we can launch the TSADMIN locally to reset,
> disconnect, or log off users TS sessions.
>
> Your expertise & assistance is greatly appreciated.
>
> Thank You,
>
> Jesse
 
Re: Remote Control: Shadowing user sessions from helpdesk local ma

Re: Remote Control: Shadowing user sessions from helpdesk local ma

Thank you Vera. You answered my question. I was under the impression that I
didn't need to start a TS session in order to connect to another session. I
was hoping that I could simply open up the TSADMIN from my machine, then
right click on a user's session and Remote Control it.

Thanks to you I discovered that we do have a dedicated TS that opens all
other TS sessions. It still requires me to login to the server, but atleast I
can see all other sessions and remote from there.

Cheers,

~Jesse

"Vera Noest [MVP]" wrote:

> If the account under which you are logged on (or under which you
> run TS Manager, if you use RunAs) has Remote Control rights on all
> servers, you should be able to remote control all sessions from
> within a single TS Manager console.
> But you must start a TS session yourself, since you can only remote
> control from one session to another.
> Our helpdesk has a dedicated TS for this purpose, onto which all
> helpdesk personnel logs in remotely.
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> *----------- Please reply in newsgroup -------------*
>
> =?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=
> <CreativeInstinct@discussions.microsoft.com> wrote on 16 dec 2007:
>
> > Greetings,
> >
> > I work for a helpdesk that handles a large call volume of
> > Terminal Server (TS) issues. We have various offices around the
> > globe. Each office houses 1 to 4 Terminal Servers. I was
> > wondering: is it possible to remote control a TS session from
> > our client computers via the Terminal Server Manager without
> > having to login to the specific Terminal Server the user's on?
> >
> > We have a Win2k3 environment and do have the option of TSWEB,
> > which allows us to remote control into any session in the
> > particular server farm, but was curious if there was a faster
> > solution since we can launch the TSADMIN locally to reset,
> > disconnect, or log off users TS sessions.
> >
> > Your expertise & assistance is greatly appreciated.
> >
> > Thank You,
> >
> > Jesse
>
 
Re: Remote Control: Shadowing user sessions from helpdesk local ma

Re: Remote Control: Shadowing user sessions from helpdesk local ma

I'm glad I could help, and thanks for the feedback, Jesse!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

=?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=
<CreativeInstinct@discussions.microsoft.com> wrote on 18 dec 2007:

> Thank you Vera. You answered my question. I was under the
> impression that I didn't need to start a TS session in order to
> connect to another session. I was hoping that I could simply
> open up the TSADMIN from my machine, then right click on a
> user's session and Remote Control it.
>
> Thanks to you I discovered that we do have a dedicated TS that
> opens all other TS sessions. It still requires me to login to
> the server, but atleast I can see all other sessions and remote
> from there.
>
> Cheers,
>
> ~Jesse
>
> "Vera Noest [MVP]" wrote:
>
>> If the account under which you are logged on (or under which
>> you run TS Manager, if you use RunAs) has Remote Control rights
>> on all servers, you should be able to remote control all
>> sessions from within a single TS Manager console.
>> But you must start a TS session yourself, since you can only
>> remote control from one session to another.
>> Our helpdesk has a dedicated TS for this purpose, onto which
>> all helpdesk personnel logs in remotely.
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> *----------- Please reply in newsgroup -------------*
>>
>> =?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=
>> <CreativeInstinct@discussions.microsoft.com> wrote on 16 dec
>> 2007:
>>
>> > Greetings,
>> >
>> > I work for a helpdesk that handles a large call volume of
>> > Terminal Server (TS) issues. We have various offices around
>> > the globe. Each office houses 1 to 4 Terminal Servers. I was
>> > wondering: is it possible to remote control a TS session from
>> > our client computers via the Terminal Server Manager without
>> > having to login to the specific Terminal Server the user's
>> > on?
>> >
>> > We have a Win2k3 environment and do have the option of TSWEB,
>> > which allows us to remote control into any session in the
>> > particular server farm, but was curious if there was a faster
>> > solution since we can launch the TSADMIN locally to reset,
>> > disconnect, or log off users TS sessions.
>> >
>> > Your expertise & assistance is greatly appreciated.
>> >
>> > Thank You,
>> >
>> > Jesse
 
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