P
PA Bear
Guest
Re: unable to print from internet explorer 7 since my last critica
[crossposted to Windows Update newsgroup]
I'm very sorry to hear of MS Support's ineptness on this matter, assuming
you
/clearly/ stated that you were running IE7 when you first contacted them.
Is your printer on a network or is it connect directly to the machine? What
make/model of printer is it?
Please try the following:
1. Disable Norton AntiVirus, any real-time protection provided by an
anti-spyware application (this includes Spybot Tea Timer, SpySweeper Guards,
AVG AS guard.exe, etc., but NOT Windows Defender), disable any third-party
firewall (e.g., Norton Personal Firewall; ZoneAlarm) AND enable the Windows
Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered (e.g., 942615). If a "Root Certificates" update is listed in the
Optional Updates category, you might install it, too, to take full advantage
of IE7's additional security.
3. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
4. Test your printing.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/
King Harry wrote:
> For PA Bear and all:
>
> Here is response I received from MS:
>
> "...At this time, I suggest we install KB942615 again, and then perform
> the
> following steps to work around the Internet Explorer 7 problems.
>
> Warning Serious problems might occur if you modify the registry
> incorrectly
> by using Registry Editor or by using another method. These problems might
> require that you reinstall the operating system. Microsoft cannot
> guarantee
> that these problems can be solved. Modify the registry at your own risk.
>
>
> 1. Click Start, click Run, type regedit, and then click OK.
>
> 2. Locate and then click the following registry subkey:
>
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
> Explorer\Main\FeatureControl\
>
>
> 3. On the Edit menu, point to New, and then click Key.
>
> 4. Type FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367, and then
> press ENTER.
>
> 5. Right-click FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367,
> point to New, and then click DWORD Value.
>
> 6. Type an asterisk (*), and then press ENTER.
>
> Note: The asterisk (*) represents any process name that uses the
> Urlmon.dll
> file. If you want to make this change for an individual application that
> uses the Urlmon.dll file, use the name of that application instead of the
> asterisk. For example, use Appname.exe.
>
>
> 7. Right-click the asterisk, and then click Modify.
>
> 8. In the Value data box, type 1, and then click OK.
>
> 9. Exit Registry Editor.
>
> For more information, please check the related Knowledge Base article from
> the following link:
>
>
>
> http://support.microsoft.com/kb/946627/en-us
> UNQUOTE
>
>
> I looked at the KB to which the answer referred me and it says that the
> 'fix' is for IE6. I sent a e-mail back to the MS tech and asked if the fix
> she recommended applied to IE7 as well.
>
> I have not yet re-installed KB 942615.
>
<paste>
King Harry wrote:
> Norton AV, Zone Alarm Pro firewall, Adobe v 8.1
</paste>
PA Bear wrote:
>> What anti-virus, third-party firewall and/or anti-spyware application(s)
>> are installed, Your Highness?
>>
>> What version of Adobe Acrobat Reader are you running (e.g., v8.0.1)?
>>
>> Please let us know what MS has to say about all this.
>> --
>> ~PA Bear
>>
>>
>> King Harry wrote:
>>> PA Bear: I removed KB 942615 which I had installed on Dec 13. That
>>> solved
>>> the printing issue and also solved another problem i.e., failure of
>>> Adobe/Acrobat reader to initiate from IE7. I sent a support item to
>>> Microsoft.
>>>
>>>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>>>> start IE7 in No Add-ons mode:
>>>>
>>>> Right-click on the blue IE desktop icon and select Start without
>>>> Add-ons;
>>>> or
>>>>
>>>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>>>> (No
>>>> add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>>
>>>> 3. Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB123456).
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through
>>>> your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L.ORG http://66.39.69.143/
>>>>
>>>>
>>>> King Harry wrote:
>>>>> I followed PA Bear's suggestion and still no joy. And it seems
>>>>> impossible
>>>>> to
>>>>> get any help from Epson.Any other suggestions?
>>>>> Thanks
>>>>>
>>>>>> See Post #11 here for a possible workaround:
>>>>>> http://groups.google.com/group/micr..._frm/thread/82649e962b99e2db/8b23a03027ae09a5
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L.ORG http://66.39.69.143/
>>>>>>
>>>>>> TKearns wrote:
>>>>>>> The subject says it all. I can't print from internet explorer. All I
>>>>>>> get
>>>>>>> is
>>>>>>> "code".
>>>>>>> I'm running Windows XP and am able to print from all other
>>>>>>> applications/programs.
>>>>>>> I've uninstalled / reinstalled my printer and my anti-virus
>>>>>>> software.
>>>>>>> I've check all the setting I can think of; still nothing.
>>>>>>> Any tips?
[crossposted to Windows Update newsgroup]
I'm very sorry to hear of MS Support's ineptness on this matter, assuming
you
/clearly/ stated that you were running IE7 when you first contacted them.
Is your printer on a network or is it connect directly to the machine? What
make/model of printer is it?
Please try the following:
1. Disable Norton AntiVirus, any real-time protection provided by an
anti-spyware application (this includes Spybot Tea Timer, SpySweeper Guards,
AVG AS guard.exe, etc., but NOT Windows Defender), disable any third-party
firewall (e.g., Norton Personal Firewall; ZoneAlarm) AND enable the Windows
Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered (e.g., 942615). If a "Root Certificates" update is listed in the
Optional Updates category, you might install it, too, to take full advantage
of IE7's additional security.
3. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
4. Test your printing.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/
King Harry wrote:
> For PA Bear and all:
>
> Here is response I received from MS:
>
> "...At this time, I suggest we install KB942615 again, and then perform
> the
> following steps to work around the Internet Explorer 7 problems.
>
> Warning Serious problems might occur if you modify the registry
> incorrectly
> by using Registry Editor or by using another method. These problems might
> require that you reinstall the operating system. Microsoft cannot
> guarantee
> that these problems can be solved. Modify the registry at your own risk.
>
>
> 1. Click Start, click Run, type regedit, and then click OK.
>
> 2. Locate and then click the following registry subkey:
>
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
> Explorer\Main\FeatureControl\
>
>
> 3. On the Edit menu, point to New, and then click Key.
>
> 4. Type FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367, and then
> press ENTER.
>
> 5. Right-click FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT_KB942367,
> point to New, and then click DWORD Value.
>
> 6. Type an asterisk (*), and then press ENTER.
>
> Note: The asterisk (*) represents any process name that uses the
> Urlmon.dll
> file. If you want to make this change for an individual application that
> uses the Urlmon.dll file, use the name of that application instead of the
> asterisk. For example, use Appname.exe.
>
>
> 7. Right-click the asterisk, and then click Modify.
>
> 8. In the Value data box, type 1, and then click OK.
>
> 9. Exit Registry Editor.
>
> For more information, please check the related Knowledge Base article from
> the following link:
>
>
>
> http://support.microsoft.com/kb/946627/en-us
> UNQUOTE
>
>
> I looked at the KB to which the answer referred me and it says that the
> 'fix' is for IE6. I sent a e-mail back to the MS tech and asked if the fix
> she recommended applied to IE7 as well.
>
> I have not yet re-installed KB 942615.
>
<paste>
King Harry wrote:
> Norton AV, Zone Alarm Pro firewall, Adobe v 8.1
</paste>
PA Bear wrote:
>> What anti-virus, third-party firewall and/or anti-spyware application(s)
>> are installed, Your Highness?
>>
>> What version of Adobe Acrobat Reader are you running (e.g., v8.0.1)?
>>
>> Please let us know what MS has to say about all this.
>> --
>> ~PA Bear
>>
>>
>> King Harry wrote:
>>> PA Bear: I removed KB 942615 which I had installed on Dec 13. That
>>> solved
>>> the printing issue and also solved another problem i.e., failure of
>>> Adobe/Acrobat reader to initiate from IE7. I sent a support item to
>>> Microsoft.
>>>
>>>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>>>> start IE7 in No Add-ons mode:
>>>>
>>>> Right-click on the blue IE desktop icon and select Start without
>>>> Add-ons;
>>>> or
>>>>
>>>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>>>> (No
>>>> add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>>
>>>> 3. Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB123456).
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through
>>>> your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L.ORG http://66.39.69.143/
>>>>
>>>>
>>>> King Harry wrote:
>>>>> I followed PA Bear's suggestion and still no joy. And it seems
>>>>> impossible
>>>>> to
>>>>> get any help from Epson.Any other suggestions?
>>>>> Thanks
>>>>>
>>>>>> See Post #11 here for a possible workaround:
>>>>>> http://groups.google.com/group/micr..._frm/thread/82649e962b99e2db/8b23a03027ae09a5
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L.ORG http://66.39.69.143/
>>>>>>
>>>>>> TKearns wrote:
>>>>>>> The subject says it all. I can't print from internet explorer. All I
>>>>>>> get
>>>>>>> is
>>>>>>> "code".
>>>>>>> I'm running Windows XP and am able to print from all other
>>>>>>> applications/programs.
>>>>>>> I've uninstalled / reinstalled my printer and my anti-virus
>>>>>>> software.
>>>>>>> I've check all the setting I can think of; still nothing.
>>>>>>> Any tips?