Code 0x80072EE7

  • Thread starter Thread starter BiG aL
  • Start date Start date
B

BiG aL

Guest
I have the same problem many other XP users are having related to downloading
a SP2 update. I've tried all of the suggested solutions on the
troubleshooting website and I am having the same results. The following is
the log of the last attempt:

2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
2007-12-20 17:42:35:750 1072 618 Service *********
2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
global settings cache ***********
2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
Computers)
2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
downloads
2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
Updates ###########
2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
static reporting data ***********
2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
v6.00PG
2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
2004-01-28T00:00:00
2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2007-12-20 18:34:26:279 672 298 Misc = Module:
C:\WINDOWS\system32\WUWEB.DLL
2007-12-20 18:34:26:248 672 298 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-20 18:34:26:467 672 298 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
2007-12-20 18:34:26:842 672 298 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
2007-12-20 18:34:26:873 672 298 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
2007-12-20 18:34:27:092 672 298 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
failed: error 0x80072ee7

Thanks for the assistance.
 
Re: Code 0x80072EE7

BiG aL,

What is the installed antivirus/security software ?


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



BiG aL wrote:
> I have the same problem many other XP users are having related to downloading
> a SP2 update. I've tried all of the suggested solutions on the
> troubleshooting website and I am having the same results. The following is
> the log of the last attempt:
>
> 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
> 2007-12-20 17:42:35:750 1072 618 Service *********
> 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
> 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
> 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
> 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
> 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> global settings cache ***********
> 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
> 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
> 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
> Computers)
> 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
> 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
> downloads
> 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
> Updates ###########
> 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
> 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
> 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
> static reporting data ***********
> 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
> 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
> 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
> 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
> 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
> v6.00PG
> 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
> 2004-01-28T00:00:00
> 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
> 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0500) ===========
> 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
> Explorer\IEXPLORE.EXE
> 2007-12-20 18:34:26:279 672 298 Misc = Module:
> C:\WINDOWS\system32\WUWEB.DLL
> 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
> for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
> error 0x80072ee7
> 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
> for
> http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
> 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
> failed: error 0x80072ee7
>
> Thanks for the assistance.
 
Re: Code 0x80072EE7

ZoneLabs Zone Alarm version 5.0 I disabled the firewall on Zone Alarm and
enabled the microsoft firewall in my control panel.

"MowGreen [MVP]" wrote:

> BiG aL,
>
> What is the installed antivirus/security software ?
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> BiG aL wrote:
> > I have the same problem many other XP users are having related to downloading
> > a SP2 update. I've tried all of the suggested solutions on the
> > troubleshooting website and I am having the same results. The following is
> > the log of the last attempt:
> >
> > 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
> > 2007-12-20 17:42:35:750 1072 618 Service *********
> > 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
> > 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
> > 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
> > 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
> > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> > Windows Update Agent ***********
> > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> > global settings cache ***********
> > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
> > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
> > 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
> > Computers)
> > 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
> > 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
> > downloads
> > 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
> > 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
> > 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
> > static reporting data ***********
> > 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
> > 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
> > 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
> > 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
> > 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
> > v6.00PG
> > 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
> > 2004-01-28T00:00:00
> > 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
> > 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
> > (build: 7.0.6000.381, tz: -0500) ===========
> > 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
> > Explorer\IEXPLORE.EXE
> > 2007-12-20 18:34:26:279 672 298 Misc = Module:
> > C:\WINDOWS\system32\WUWEB.DLL
> > 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
> > 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
> > for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
> > error 0x80072ee7
> > 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
> > 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
> > 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> > 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
> > 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> > 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
> > 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
> > for
> > http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
> > 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
> > failed: error 0x80072ee7
> >
> > Thanks for the assistance.
>
 
Re: Code 0x80072EE7

Hi BiG aL, I remembered reading something about ZoneLabs and WU awhile back - from my
notes

Posted by another user:
For ZoneAlarm, go into the privacy tab and add update.microsoft.com under the site list
tab and enable mobile codes for only this one.
This will allow Active X to be run, which is required for Windows Update to run
successfully.

Posted by SueH
I fixed it!! Nothing suggested seemed to work. I kept at it and figured it out finally! I
use ZoneAlarm Security Suite 2006 for anti-virus/anti-spyware protection. I opened the
application main menu and clicked 'Privacy' on left menu. On the upper right there are 3
Tabs named Main, Site List & Cache Cleaner. Click on Main tab and go down to 3rd option at
bottom of window called Mobile Code Control. Click 'Custom' button. In 'Custom Privacy
Settings' window click tab called 'Mobile Code'. Click button named 'Reset to Default'.
Click 'Apply' then 'OK'. That should do it. The ActiveX embedded objects had been blocked
causing Windows Update to be blocked as a result. Hope this helps anyone who needs it. If
using other security software check the settings to be sure this isn't what is preventing
updates from running.
Good luck!!


Personally I'm not familiar with ZoneLabs or the versions, but something here may be
similar in your situation/version which could be blocking WU.
Just a thought. Worth a quick check.

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"BiG aL" <BiGaL@discussions.microsoft.com> wrote in message
news:8B8E79C7-9E13-4A1F-A982-70B9DAD4E403@microsoft.com...
| ZoneLabs Zone Alarm version 5.0 I disabled the firewall on Zone Alarm and
| enabled the microsoft firewall in my control panel.
|
| "MowGreen [MVP]" wrote:
|
| > BiG aL,
| >
| > What is the installed antivirus/security software ?
| >
| >
| > MowGreen [MVP 2003-2008]
| > ===============
| > *-343-* FDNY
| > Never Forgotten
| > ===============
| >
| >
| >
| > BiG aL wrote:
| > > I have the same problem many other XP users are having related to downloading
| > > a SP2 update. I've tried all of the suggested solutions on the
| > > troubleshooting website and I am having the same results. The following is
| > > the log of the last attempt:
| > >
| > > 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
| > > 2007-12-20 17:42:35:750 1072 618 Service *********
| > > 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
| > > 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
| > > C:\WINDOWS\SoftwareDistribution
| > > 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
| > > 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
| > > 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
| > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
| > > Windows Update Agent ***********
| > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
| > > global settings cache ***********
| > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
| > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
| > > 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
| > > Computers)
| > > 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
| > > 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
| > > downloads
| > > 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
| > > Updates ###########
| > > 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
| > > 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
| > > 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
| > > static reporting data ***********
| > > 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
| > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
| > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
| > > v6.00PG
| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
| > > 2004-01-28T00:00:00
| > > 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
| > > 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
| > > (build: 7.0.6000.381, tz: -0500) ===========
| > > 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
| > > Explorer\IEXPLORE.EXE
| > > 2007-12-20 18:34:26:279 672 298 Misc = Module:
| > > C:\WINDOWS\system32\WUWEB.DLL
| > > 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
| > >
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
| > > 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
| > > 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
| > > for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
| > > error 0x80072ee7
| > > 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
| > >
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
| > > 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
| > > 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
| > >
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
| > > 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
| > > 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
| > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
| > > 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
| > > 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
| > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
| > > 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
| > > 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
| > > for
| > >
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab:
error 0x80072ee7
| > > 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
| > > failed: error 0x80072ee7
| > >
| > > Thanks for the assistance.
| >
 
RE: Code 0x80072EE7


I am encountering the same problem but I am utilizing Norton Internet
Security Version 8. Can anyone give me a solution for my delema. Thank you
for yout assistance.
"BiG aL" wrote:

> I have the same problem many other XP users are having related to downloading
> a SP2 update. I've tried all of the suggested solutions on the
> troubleshooting website and I am having the same results. The following is
> the log of the last attempt:
>
> 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
> 2007-12-20 17:42:35:750 1072 618 Service *********
> 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
> 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
> 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
> 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
> 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> global settings cache ***********
> 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
> 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
> 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
> Computers)
> 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
> 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
> downloads
> 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
> Updates ###########
> 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
> 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
> 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
> static reporting data ***********
> 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
> 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
> 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
> 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
> 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
> v6.00PG
> 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
> 2004-01-28T00:00:00
> 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
> 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0500) ===========
> 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
> Explorer\IEXPLORE.EXE
> 2007-12-20 18:34:26:279 672 298 Misc = Module:
> C:\WINDOWS\system32\WUWEB.DLL
> 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
> for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
> error 0x80072ee7
> 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
> 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
> for
> http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
> 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
> failed: error 0x80072ee7
>
> Thanks for the assistance.
 
Re: Code 0x80072EE7

TaurArian:

I must have had an older version of ZoneLabs that the original poster had
and I did not have the same menus and prompts. I became so frustrated that I
ultimately uninstalled my firewall/ant-virus program and even that didn't
help. After trying numerous other fixes that were on some of the microsoft
troubleshooting pages I eventually tried the malware fix that was posted by
another user named MichGal. It worked for me. The SP2 download worked fine
and I'm up and running. I realize that this may not work for everyone and I
appreciate you and the rest of your staff's help in getting me up and running.

Oh, and I've purchased a new Norton A/V program that I'll be installing here
in a second.

Cheers!

"TaurArian" wrote:

> Hi BiG aL, I remembered reading something about ZoneLabs and WU awhile back - from my
> notes
>
> Posted by another user:
> For ZoneAlarm, go into the privacy tab and add update.microsoft.com under the site list
> tab and enable mobile codes for only this one.
> This will allow Active X to be run, which is required for Windows Update to run
> successfully.
>
> Posted by SueH
> I fixed it!! Nothing suggested seemed to work. I kept at it and figured it out finally! I
> use ZoneAlarm Security Suite 2006 for anti-virus/anti-spyware protection. I opened the
> application main menu and clicked 'Privacy' on left menu. On the upper right there are 3
> Tabs named Main, Site List & Cache Cleaner. Click on Main tab and go down to 3rd option at
> bottom of window called Mobile Code Control. Click 'Custom' button. In 'Custom Privacy
> Settings' window click tab called 'Mobile Code'. Click button named 'Reset to Default'.
> Click 'Apply' then 'OK'. That should do it. The ActiveX embedded objects had been blocked
> causing Windows Update to be blocked as a result. Hope this helps anyone who needs it. If
> using other security software check the settings to be sure this isn't what is preventing
> updates from running.
> Good luck!!
>
>
> Personally I'm not familiar with ZoneLabs or the versions, but something here may be
> similar in your situation/version which could be blocking WU.
> Just a thought. Worth a quick check.
>
> --
> ====================================
> TaurArian [MVP] 2005-2008 - Australia
> ====================================
> How to ask a question: http://support.microsoft.com/kb/555375
> http://taurarian.mvps.org/index.htm
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "BiG aL" <BiGaL@discussions.microsoft.com> wrote in message
> news:8B8E79C7-9E13-4A1F-A982-70B9DAD4E403@microsoft.com...
> | ZoneLabs Zone Alarm version 5.0 I disabled the firewall on Zone Alarm and
> | enabled the microsoft firewall in my control panel.
> |
> | "MowGreen [MVP]" wrote:
> |
> | > BiG aL,
> | >
> | > What is the installed antivirus/security software ?
> | >
> | >
> | > MowGreen [MVP 2003-2008]
> | > ===============
> | > *-343-* FDNY
> | > Never Forgotten
> | > ===============
> | >
> | >
> | >
> | > BiG aL wrote:
> | > > I have the same problem many other XP users are having related to downloading
> | > > a SP2 update. I've tried all of the suggested solutions on the
> | > > troubleshooting website and I am having the same results. The following is
> | > > the log of the last attempt:
> | > >
> | > > 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
> | > > 2007-12-20 17:42:35:750 1072 618 Service *********
> | > > 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
> | > > 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
> | > > C:\WINDOWS\SoftwareDistribution
> | > > 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
> | > > 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
> | > > 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
> | > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> | > > Windows Update Agent ***********
> | > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
> | > > global settings cache ***********
> | > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
> | > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
> | > > 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
> | > > Computers)
> | > > 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
> | > > 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
> | > > downloads
> | > > 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
> | > > Updates ###########
> | > > 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
> | > > 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
> | > > 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
> | > > static reporting data ***********
> | > > 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
> | > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
> | > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
> | > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
> | > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
> | > > v6.00PG
> | > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
> | > > 2004-01-28T00:00:00
> | > > 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
> | > > 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
> | > > (build: 7.0.6000.381, tz: -0500) ===========
> | > > 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
> | > > Explorer\IEXPLORE.EXE
> | > > 2007-12-20 18:34:26:279 672 298 Misc = Module:
> | > > C:\WINDOWS\system32\WUWEB.DLL
> | > > 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
> | > >
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> | > > 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
> | > > 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
> | > > for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
> | > > error 0x80072ee7
> | > > 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
> | > >
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> | > > 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
> | > > 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
> | > >
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> | > > 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
> | > > 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
> | > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> | > > 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
> | > > 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
> | > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> | > > 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
> | > > 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
> | > > for
> | > >
> http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab:
> error 0x80072ee7
> | > > 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
> | > > failed: error 0x80072ee7
> | > >
> | > > Thanks for the assistance.
> | >
>
>
>
 
Re: Code 0x80072EE7

Your replacing one problematic software with another.
The system will have similar issues PLUS issues with BITS.

I wish I'd seen your post earlier, BiG aL
[just realized that one really needs to put a space in your pseudonym
.... BiGaL ain't the same, is it ? <w>]

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



BiG aL wrote:
> TaurArian:
>
> I must have had an older version of ZoneLabs that the original poster had
> and I did not have the same menus and prompts. I became so frustrated that I
> ultimately uninstalled my firewall/ant-virus program and even that didn't
> help. After trying numerous other fixes that were on some of the microsoft
> troubleshooting pages I eventually tried the malware fix that was posted by
> another user named MichGal. It worked for me. The SP2 download worked fine
> and I'm up and running. I realize that this may not work for everyone and I
> appreciate you and the rest of your staff's help in getting me up and running.
>
> Oh, and I've purchased a new Norton A/V program that I'll be installing here
> in a second.
>
> Cheers!
>
> "TaurArian" wrote:
>
>
>>Hi BiG aL, I remembered reading something about ZoneLabs and WU awhile back - from my
>>notes
>>
>>Posted by another user:
>>For ZoneAlarm, go into the privacy tab and add update.microsoft.com under the site list
>>tab and enable mobile codes for only this one.
>>This will allow Active X to be run, which is required for Windows Update to run
>>successfully.
>>
>>Posted by SueH
>>I fixed it!! Nothing suggested seemed to work. I kept at it and figured it out finally! I
>>use ZoneAlarm Security Suite 2006 for anti-virus/anti-spyware protection. I opened the
>>application main menu and clicked 'Privacy' on left menu. On the upper right there are 3
>>Tabs named Main, Site List & Cache Cleaner. Click on Main tab and go down to 3rd option at
>>bottom of window called Mobile Code Control. Click 'Custom' button. In 'Custom Privacy
>>Settings' window click tab called 'Mobile Code'. Click button named 'Reset to Default'.
>>Click 'Apply' then 'OK'. That should do it. The ActiveX embedded objects had been blocked
>>causing Windows Update to be blocked as a result. Hope this helps anyone who needs it. If
>>using other security software check the settings to be sure this isn't what is preventing
>>updates from running.
>>Good luck!!
>>
>>
>>Personally I'm not familiar with ZoneLabs or the versions, but something here may be
>>similar in your situation/version which could be blocking WU.
>>Just a thought. Worth a quick check.
>>
>>--
>>====================================
>>TaurArian [MVP] 2005-2008 - Australia
>>====================================
>>How to ask a question: http://support.microsoft.com/kb/555375
>>http://taurarian.mvps.org/index.htm
>>Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>>
>>
>>"BiG aL" <BiGaL@discussions.microsoft.com> wrote in message
>>news:8B8E79C7-9E13-4A1F-A982-70B9DAD4E403@microsoft.com...
>>| ZoneLabs Zone Alarm version 5.0 I disabled the firewall on Zone Alarm and
>>| enabled the microsoft firewall in my control panel.
>>|
>>| "MowGreen [MVP]" wrote:
>>|
>>| > BiG aL,
>>| >
>>| > What is the installed antivirus/security software ?
>>| >
>>| >
>>| > MowGreen [MVP 2003-2008]
>>| > ===============
>>| > *-343-* FDNY
>>| > Never Forgotten
>>| > ===============
>>| >
>>| >
>>| >
>>| > BiG aL wrote:
>>| > > I have the same problem many other XP users are having related to downloading
>>| > > a SP2 update. I've tried all of the suggested solutions on the
>>| > > troubleshooting website and I am having the same results. The following is
>>| > > the log of the last attempt:
>>| > >
>>| > > 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
>>| > > 2007-12-20 17:42:35:750 1072 618 Service *********
>>| > > 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
>>| > > 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
>>| > > C:\WINDOWS\SoftwareDistribution
>>| > > 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
>>| > > 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
>>| > > 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
>>| > > Windows Update Agent ***********
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
>>| > > global settings cache ***********
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
>>| > > Computers)
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
>>| > > 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
>>| > > downloads
>>| > > 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
>>| > > Updates ###########
>>| > > 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
>>| > > 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
>>| > > 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
>>| > > static reporting data ***********
>>| > > 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
>>| > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
>>| > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
>>| > > v6.00PG
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
>>| > > 2004-01-28T00:00:00
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
>>| > > 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
>>| > > (build: 7.0.6000.381, tz: -0500) ===========
>>| > > 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
>>| > > Explorer\IEXPLORE.EXE
>>| > > 2007-12-20 18:34:26:279 672 298 Misc = Module:
>>| > > C:\WINDOWS\system32\WUWEB.DLL
>>| > > 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
>>| > >
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>| > > 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
>>| > > for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
>>| > > error 0x80072ee7
>>| > > 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
>>| > >
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>| > > 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
>>| > >
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>| > > 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
>>| > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
>>| > > 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
>>| > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
>>| > > 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
>>| > > for
>>| > >
>>http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab:
>>error 0x80072ee7
>>| > > 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
>>| > > failed: error 0x80072ee7
>>| > >
>>| > > Thanks for the assistance.
>>| >
>>
>>
>>
 
Re: Code 0x80072EE7

BTW, when you ran Fixwareout, was the malware present on the system ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



BiG aL wrote:

> TaurArian:
>
> I must have had an older version of ZoneLabs that the original poster had
> and I did not have the same menus and prompts. I became so frustrated that I
> ultimately uninstalled my firewall/ant-virus program and even that didn't
> help. After trying numerous other fixes that were on some of the microsoft
> troubleshooting pages I eventually tried the malware fix that was posted by
> another user named MichGal. It worked for me. The SP2 download worked fine
> and I'm up and running. I realize that this may not work for everyone and I
> appreciate you and the rest of your staff's help in getting me up and running.
>
> Oh, and I've purchased a new Norton A/V program that I'll be installing here
> in a second.
>
> Cheers!
>
> "TaurArian" wrote:
>
>
>>Hi BiG aL, I remembered reading something about ZoneLabs and WU awhile back - from my
>>notes
>>
>>Posted by another user:
>>For ZoneAlarm, go into the privacy tab and add update.microsoft.com under the site list
>>tab and enable mobile codes for only this one.
>>This will allow Active X to be run, which is required for Windows Update to run
>>successfully.
>>
>>Posted by SueH
>>I fixed it!! Nothing suggested seemed to work. I kept at it and figured it out finally! I
>>use ZoneAlarm Security Suite 2006 for anti-virus/anti-spyware protection. I opened the
>>application main menu and clicked 'Privacy' on left menu. On the upper right there are 3
>>Tabs named Main, Site List & Cache Cleaner. Click on Main tab and go down to 3rd option at
>>bottom of window called Mobile Code Control. Click 'Custom' button. In 'Custom Privacy
>>Settings' window click tab called 'Mobile Code'. Click button named 'Reset to Default'.
>>Click 'Apply' then 'OK'. That should do it. The ActiveX embedded objects had been blocked
>>causing Windows Update to be blocked as a result. Hope this helps anyone who needs it. If
>>using other security software check the settings to be sure this isn't what is preventing
>>updates from running.
>>Good luck!!
>>
>>
>>Personally I'm not familiar with ZoneLabs or the versions, but something here may be
>>similar in your situation/version which could be blocking WU.
>>Just a thought. Worth a quick check.
>>
>>--
>>====================================
>>TaurArian [MVP] 2005-2008 - Australia
>>====================================
>>How to ask a question: http://support.microsoft.com/kb/555375
>>http://taurarian.mvps.org/index.htm
>>Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>>
>>
>>"BiG aL" <BiGaL@discussions.microsoft.com> wrote in message
>>news:8B8E79C7-9E13-4A1F-A982-70B9DAD4E403@microsoft.com...
>>| ZoneLabs Zone Alarm version 5.0 I disabled the firewall on Zone Alarm and
>>| enabled the microsoft firewall in my control panel.
>>|
>>| "MowGreen [MVP]" wrote:
>>|
>>| > BiG aL,
>>| >
>>| > What is the installed antivirus/security software ?
>>| >
>>| >
>>| > MowGreen [MVP 2003-2008]
>>| > ===============
>>| > *-343-* FDNY
>>| > Never Forgotten
>>| > ===============
>>| >
>>| >
>>| >
>>| > BiG aL wrote:
>>| > > I have the same problem many other XP users are having related to downloading
>>| > > a SP2 update. I've tried all of the suggested solutions on the
>>| > > troubleshooting website and I am having the same results. The following is
>>| > > the log of the last attempt:
>>| > >
>>| > > 2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
>>| > > 2007-12-20 17:42:35:750 1072 618 Service *********
>>| > > 2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
>>| > > 2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
>>| > > C:\WINDOWS\SoftwareDistribution
>>| > > 2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
>>| > > 2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
>>| > > 2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
>>| > > Windows Update Agent ***********
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
>>| > > global settings cache ***********
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
>>| > > Computers)
>>| > > 2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
>>| > > 2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
>>| > > downloads
>>| > > 2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
>>| > > Updates ###########
>>| > > 2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
>>| > > 2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
>>| > > 2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
>>| > > static reporting data ***********
>>| > > 2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
>>| > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
>>| > > 2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
>>| > > v6.00PG
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
>>| > > 2004-01-28T00:00:00
>>| > > 2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
>>| > > 2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
>>| > > (build: 7.0.6000.381, tz: -0500) ===========
>>| > > 2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
>>| > > Explorer\IEXPLORE.EXE
>>| > > 2007-12-20 18:34:26:279 672 298 Misc = Module:
>>| > > C:\WINDOWS\system32\WUWEB.DLL
>>| > > 2007-12-20 18:34:26:248 672 298 Misc Validating signature for
>>| > >
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>| > > 2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
>>| > > for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
>>| > > error 0x80072ee7
>>| > > 2007-12-20 18:34:26:467 672 298 Misc Validating signature for
>>| > >
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>| > > 2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:26:842 672 298 Misc Validating signature for
>>| > >
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>| > > 2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:26:873 672 298 Misc Validating signature for
>>| > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
>>| > > 2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:27:092 672 298 Misc Validating signature for
>>| > > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
>>| > > 2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
>>| > > 2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
>>| > > for
>>| > >
>>http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab:
>>error 0x80072ee7
>>| > > 2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
>>| > > failed: error 0x80072ee7
>>| > >
>>| > > Thanks for the assistance.
>>| >
>>
>>
>>
 
Re: Code 0x80072EE7

Please post the last 50 or so lines of the WindowsUpdate.log, Griff.
All we see is BiG aL's WU.log from his system, not the one from yours.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Griff wrote:

> I am encountering the same problem but I am utilizing Norton Internet
> Security Version 8. Can anyone give me a solution for my delema. Thank you
> for yout assistance.
> "BiG aL" wrote:
>
>
>>I have the same problem many other XP users are having related to downloading
>>a SP2 update. I've tried all of the suggested solutions on the
>>troubleshooting website and I am having the same results. The following is
>>the log of the last attempt:
>>
>>2007-12-20 17:42:35:750 1072 618 Service ** START ** Service: Service startup
>>2007-12-20 17:42:35:750 1072 618 Service *********
>>2007-12-20 17:42:37:031 1072 618 Agent * WU client version 7.0.6000.381
>>2007-12-20 17:42:37:031 1072 618 Agent * Base directory:
>>C:\WINDOWS\SoftwareDistribution
>>2007-12-20 17:42:39:093 1072 618 Agent * Access type: No proxy
>>2007-12-20 17:42:39:093 1072 618 Agent * Default proxy bypass: 127.0.0.1
>>2007-12-20 17:42:39:093 1072 618 Agent * Network state: Connected
>>2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
>>Windows Update Agent ***********
>>2007-12-20 17:43:24:982 1072 618 Agent *********** Agent: Initializing
>>global settings cache ***********
>>2007-12-20 17:43:24:982 1072 618 Agent * WSUS server: <NULL>
>>2007-12-20 17:43:24:982 1072 618 Agent * WSUS status server: <NULL>
>>2007-12-20 17:43:24:982 1072 618 Agent * Target group: (Unassigned
>>Computers)
>>2007-12-20 17:43:24:982 1072 618 Agent * Windows Update access disabled: No
>>2007-12-20 17:43:25:810 1072 618 DnldMgr Download manager restoring 0
>>downloads
>>2007-12-20 17:43:25:810 1072 618 AU ########### AU: Initializing Automatic
>>Updates ###########
>>2007-12-20 17:43:25:826 1072 618 AU # AU disabled through User preference
>>2007-12-20 17:43:25:826 1072 618 AU AU finished delayed initialization
>>2007-12-20 17:43:26:935 1072 618 Report *********** Report: Initializing
>>static reporting data ***********
>>2007-12-20 17:43:26:935 1072 618 Report * OS Version = 5.1.2600.1.0.65792
>>2007-12-20 17:43:27:029 1072 618 Report * Computer Brand = NVIDIA
>>2007-12-20 17:43:27:029 1072 618 Report * Computer Model = AWRDACPI
>>2007-12-20 17:43:27:045 1072 618 Report * Bios Revision = 6.00 PG
>>2007-12-20 17:43:27:045 1072 618 Report * Bios Name = Phoenix - AwardBIOS
>>v6.00PG
>>2007-12-20 17:43:27:045 1072 618 Report * Bios Release Date =
>>2004-01-28T00:00:00
>>2007-12-20 17:43:27:045 1072 618 Report * Locale ID = 1033
>>2007-12-20 18:34:26:248 672 298 Misc =========== Logging initialized
>>(build: 7.0.6000.381, tz: -0500) ===========
>>2007-12-20 18:34:26:279 672 298 Misc = Process: C:\Program Files\Internet
>>Explorer\IEXPLORE.EXE
>>2007-12-20 18:34:26:279 672 298 Misc = Module:
>>C:\WINDOWS\system32\WUWEB.DLL
>>2007-12-20 18:34:26:248 672 298 Misc Validating signature for
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>2007-12-20 18:34:26:357 672 298 Misc Microsoft signed: Yes
>>2007-12-20 18:34:26:467 672 298 Misc WARNING: DownloadFileInternal failed
>>for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
>>error 0x80072ee7
>>2007-12-20 18:34:26:467 672 298 Misc Validating signature for
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>2007-12-20 18:34:26:467 672 298 Misc Microsoft signed: Yes
>>2007-12-20 18:34:26:842 672 298 Misc Validating signature for
>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>2007-12-20 18:34:26:842 672 298 Misc Microsoft signed: Yes
>>2007-12-20 18:34:26:873 672 298 Misc Validating signature for
>>C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
>>2007-12-20 18:34:26:888 672 298 Misc Microsoft signed: Yes
>>2007-12-20 18:34:27:092 672 298 Misc Validating signature for
>>C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
>>2007-12-20 18:34:27:123 672 298 Misc Microsoft signed: Yes
>>2007-12-20 18:34:27:138 672 298 Misc WARNING: DownloadFileInternal failed
>>for
>>http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
>>2007-12-20 18:34:27:138 672 298 WUWeb FATAL: CheckIfClientUpdateNeeded
>>failed: error 0x80072ee7
>>
>>Thanks for the assistance.
 
Re: Code 0x80072EE7

Hi,

I am sitting here in front of a computer receiving the same error code when
trying to use the windows update site, after the page for checking active-x
control is displayed.
Here are the last lines of the windowsupdate.log corresponding to the error:

2007-12-29 10:22:48:437 2088 558 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2007-12-29 10:22:48:437 2088 558 Misc = Process: C:\Programme\Internet
Explorer\iexplore.exe
2007-12-29 10:22:48:437 2088 558 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2007-12-29 10:22:48:437 2088 558 WUWeb FATAL: CreateObject for
Microsoft.Update.AgentInfo failed: error 0x80040111
2007-12-29 10:22:48+0100 1324 c3c Trying to make out of proc datastore active
2007-12-29 10:22:49+0100 1324 c3c Out of proc datastore is now active
2007-12-29 10:22:49+0100 984 b78 WU client succeeds
CClientCallRecorder::EnumerateService
2007-12-29 10:22:52:718 2088 558 WUWeb FATAL: CreateObject for
Microsoft.Update.AgentInfo failed: error 0x80040111
2007-12-29 10:22:52+0100 984 bec WU client succeeds
CClientCallRecorder::EnumerateService
2007-12-29 10:22:59:234 2088 558 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-29 10:22:59:250 2088 558 Misc Microsoft signed: Yes
2007-12-29 10:23:14:250 2088 558 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-29 10:23:14:250 2088 558 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-29 10:23:14:250 2088 558 Misc Microsoft signed: Yes
2007-12-29 10:23:14:890 2088 558 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-29 10:23:14:906 2088 558 Misc Microsoft signed: Yes
2007-12-29 10:23:14:937 2088 558 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-29 10:23:14:953 2088 558 Misc Microsoft signed: Yes
2007-12-29 10:23:15:187 2088 558 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-29 10:23:15:203 2088 558 Misc Microsoft signed: Yes
2007-12-29 10:23:30:234 2088 558 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
2007-12-29 10:23:30:234 2088 558 WUWeb FATAL: CheckIfClientUpdateNeeded
failed: error 0x80072ee7
2007-12-29 10:27:52+0100 1324 c3c Out of proc datastore is shutting down
2007-12-29 10:27:53+0100 1324 c3c Out of proc datastore is now inactive

Computer is running Windows XP with Service Pack 2 installed and is using
Kaspersky Internet Security (7.0.0.125).
As far as I unterstand, the corresponding cab file can not be downloaded. I
am a little bit confused, because the URL of the cab file seems to target to
v7 of windowsupdate site, but I am accessing v6 of windows update (i.e. thats
the address shown in my browser).

Kind regards,

Michael
 
Re: Code 0x80072EE7

The issue stems from Kaspersky's configuration.

> 2007-12-29 10:22:48:437 2088 558 WUWeb FATAL: CreateObject for
> Microsoft.Update.AgentInfo failed: error 0x80040111

In essence, KAV is not allowing the ActiveX object to 'talk' with the
update server. Then the update server attempts to download
wsus3setup.cab and wuredir.cab
The update server confirms that validity of the necessary .cab files
present on the system but then can not determine if they should be
updated due to another communication breakdown.

> 2007-12-29 10:23:30:234 2088 558 WUWeb FATAL: CheckIfClientUpdateNeeded
>> failed: error 0x80072ee7

0x80072ee7 means the server name could not be resolved.
Basically, you would see a 404 error if using a browser and the issue
occurred. But, in this situation, it means that your system can not
locate the update server due to the previously mentioned communication
breakdown.

Suggest you contact Kaspersky or visit their forums to see how this
issue can be resolved.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Michael Thonhauser wrote:

> Hi,
>
> I am sitting here in front of a computer receiving the same error code when
> trying to use the windows update site, after the page for checking active-x
> control is displayed.
> Here are the last lines of the windowsupdate.log corresponding to the error:
>
> 2007-12-29 10:22:48:437 2088 558 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: +0100) ===========
> 2007-12-29 10:22:48:437 2088 558 Misc = Process: C:\Programme\Internet
> Explorer\iexplore.exe
> 2007-12-29 10:22:48:437 2088 558 Misc = Module:
> C:\WINDOWS\system32\wuweb.dll
> 2007-12-29 10:22:48:437 2088 558 WUWeb FATAL: CreateObject for
> Microsoft.Update.AgentInfo failed: error 0x80040111
> 2007-12-29 10:22:48+0100 1324 c3c Trying to make out of proc datastore active
> 2007-12-29 10:22:49+0100 1324 c3c Out of proc datastore is now active
> 2007-12-29 10:22:49+0100 984 b78 WU client succeeds
> CClientCallRecorder::EnumerateService
> 2007-12-29 10:22:52:718 2088 558 WUWeb FATAL: CreateObject for
> Microsoft.Update.AgentInfo failed: error 0x80040111
> 2007-12-29 10:22:52+0100 984 bec WU client succeeds
> CClientCallRecorder::EnumerateService
> 2007-12-29 10:22:59:234 2088 558 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-29 10:22:59:250 2088 558 Misc Microsoft signed: Yes
> 2007-12-29 10:23:14:250 2088 558 Misc WARNING: DownloadFileInternal failed
> for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
> error 0x80072ee7
> 2007-12-29 10:23:14:250 2088 558 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-29 10:23:14:250 2088 558 Misc Microsoft signed: Yes
> 2007-12-29 10:23:14:890 2088 558 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-29 10:23:14:906 2088 558 Misc Microsoft signed: Yes
> 2007-12-29 10:23:14:937 2088 558 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> 2007-12-29 10:23:14:953 2088 558 Misc Microsoft signed: Yes
> 2007-12-29 10:23:15:187 2088 558 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
> 2007-12-29 10:23:15:203 2088 558 Misc Microsoft signed: Yes
> 2007-12-29 10:23:30:234 2088 558 Misc WARNING: DownloadFileInternal failed
> for
> http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
> 2007-12-29 10:23:30:234 2088 558 WUWeb FATAL: CheckIfClientUpdateNeeded
> failed: error 0x80072ee7
> 2007-12-29 10:27:52+0100 1324 c3c Out of proc datastore is shutting down
> 2007-12-29 10:27:53+0100 1324 c3c Out of proc datastore is now inactive
>
> Computer is running Windows XP with Service Pack 2 installed and is using
> Kaspersky Internet Security (7.0.0.125).
> As far as I unterstand, the corresponding cab file can not be downloaded. I
> am a little bit confused, because the URL of the cab file seems to target to
> v7 of windowsupdate site, but I am accessing v6 of windows update (i.e. thats
> the address shown in my browser).
>
> Kind regards,
>
> Michael
 
RE: Code 0x80072EE7


This error is most likely caused by one of the following conditions:

1. Some third party programs affect the Windows Update service.
2. DNS was improperly configured.
3. The Windows Update Temporary folder is corrupted.

Let us refer to following steps to troubleshoot the issue.

Some third party programs can affect the Windows Update service. If you are
running any third party applications such as Spyblocker, Internet or web
accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Step 1: Configure the connection to obtain an IP address automatically
=====================================================
1. Click "Start", click "Run", input "NCPA.CPL" (without quotations) and
press "Enter".
2. Right-click the network connection and click "Properties".
3. Click to highlight "Internet Protocol (TCP/IP)" and click "Properties".
4. Check "Obtain an IP address automatically" and "Obtain DNS server address
automatically".
5. Click "OK".

Step 2: Rename the SoftwareDistribution folder
====================================
1. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter. Please run the following command in the opened window to stop the
Automatic Updates service.

Type in "net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
failed, please let me know before performing any further steps and include
any error messages you may have received when it failed.

2. Click Start, click Run, and type in "%windir%" (without the quotes) and
press Enter.
3. In the opened folder, look for the folder named "SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter.

Type the command "net start WuAuServ" (without the quotes) in the opened
window to restart the Automatic Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.

Best Regards,

Calven
 
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