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Although Vista's been out for quite a while, I'm sad to say I'm still a noob.
I'm trying to help my mother-in-law w/ a little issue on her laptop.** I can't get Control Panel to open.* I can access individual items by browsing the Control Panel tree in Windows Explorer.
What I've tried so far...
1) Starting and stopping the Software Licensing service.* That seems to fix the issue for a lot of people.* Didn't help in this case.
2) Removing non-Microsoft *.cpl files from System32.* Didn't help.
3) Installing a hotfix which many people claimed fixed the issue for them.* Didn't help.
4) Uninstalling the ATI graphics drivers.* Also reinstalled.* Didnt' help.
5) Starting in Safe Mode, Control Panel opens fine.* However, I don't have any idea how to determine which specific driver, service or executable is causing the problem.
Other info...
1) When I get to the Personalize panel manually, the Mouse Pointers link appears to do nothing when I click it.
2) From Programs and Features, clicking the task "View Installed Updates" does nothing.
3) Performance and reliability montitor is virtually clean except for a few Firefox crashes and one Outlook crash.
Unfortunately, mother-in-law has no recollection of when the problem started.* Here's what's been installed on the system:
ATI Catalyst Install Manager
Syunaptics Pointing Device Driver
Applie Mobile Device Support
Apple Software Update
iTunes
Quicktime
Adobe Flash Player Plugin
Mozilla Firefox
MSXML 4.0 SP2 (KB941833)
pdfFactory
MSXML 4.0 SP2 (KB936181)
HP Update
HPSSupply
Microsoft .NET Framework 1.1 Hotfix (KB929729)
avast! Antivirus
Microsoft .NET Framework 1.1
Microsoft Office Small Business 2007
MSXML 4.0 Parser and SDK
QuickBooks Pro 2007
QuickBookx Product Listing Service
Skype 3.2
Skype add-on for IE
SupportSoft Assisted Service
Activation Assistant for the 2007 Microsoft Office suite
Adobe Flash Player 9 ActiveX
Adobe Showckwave Player
ALPS Touch Pad Driver
Atheros Driver Installation Program
Camera Assistant Software for Toshiba
CD/DVD Drive Acoustic Silencer
Desktop Dialer
DVD MovieFactory for TOSHIBA
Microsoft Visual C++ 2005 Redistributable
oggcodecs 0.71.0946
TOSHIBA Assist
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine
TOSHIBA Speech System TTS Engine
Microsoft Works
Adobe Reader 8
Bluetooth Stack for Windows by Toshiba
Java(TM) SE Runtime Environement 6
MSXML 4.0 SP2 (KB927978)
Napster
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows...
Realtek High Definition Audio Driver
Texas Instruments PCIxx21/x515/xx12 drivers
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA Music
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
Windows Media Encoder 9 Series
EDIT: I looked through the Event Viewer as well, but I'm not certain that a non-opening Control Panel will log anything.
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I'm trying to help my mother-in-law w/ a little issue on her laptop.** I can't get Control Panel to open.* I can access individual items by browsing the Control Panel tree in Windows Explorer.
What I've tried so far...
1) Starting and stopping the Software Licensing service.* That seems to fix the issue for a lot of people.* Didn't help in this case.
2) Removing non-Microsoft *.cpl files from System32.* Didn't help.
3) Installing a hotfix which many people claimed fixed the issue for them.* Didn't help.
4) Uninstalling the ATI graphics drivers.* Also reinstalled.* Didnt' help.
5) Starting in Safe Mode, Control Panel opens fine.* However, I don't have any idea how to determine which specific driver, service or executable is causing the problem.
Other info...
1) When I get to the Personalize panel manually, the Mouse Pointers link appears to do nothing when I click it.
2) From Programs and Features, clicking the task "View Installed Updates" does nothing.
3) Performance and reliability montitor is virtually clean except for a few Firefox crashes and one Outlook crash.
Unfortunately, mother-in-law has no recollection of when the problem started.* Here's what's been installed on the system:
ATI Catalyst Install Manager
Syunaptics Pointing Device Driver
Applie Mobile Device Support
Apple Software Update
iTunes
Quicktime
Adobe Flash Player Plugin
Mozilla Firefox
MSXML 4.0 SP2 (KB941833)
pdfFactory
MSXML 4.0 SP2 (KB936181)
HP Update
HPSSupply
Microsoft .NET Framework 1.1 Hotfix (KB929729)
avast! Antivirus
Microsoft .NET Framework 1.1
Microsoft Office Small Business 2007
MSXML 4.0 Parser and SDK
QuickBooks Pro 2007
QuickBookx Product Listing Service
Skype 3.2
Skype add-on for IE
SupportSoft Assisted Service
Activation Assistant for the 2007 Microsoft Office suite
Adobe Flash Player 9 ActiveX
Adobe Showckwave Player
ALPS Touch Pad Driver
Atheros Driver Installation Program
Camera Assistant Software for Toshiba
CD/DVD Drive Acoustic Silencer
Desktop Dialer
DVD MovieFactory for TOSHIBA
Microsoft Visual C++ 2005 Redistributable
oggcodecs 0.71.0946
TOSHIBA Assist
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine
TOSHIBA Speech System TTS Engine
Microsoft Works
Adobe Reader 8
Bluetooth Stack for Windows by Toshiba
Java(TM) SE Runtime Environement 6
MSXML 4.0 SP2 (KB927978)
Napster
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows...
Realtek High Definition Audio Driver
Texas Instruments PCIxx21/x515/xx12 drivers
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA Music
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
Windows Media Encoder 9 Series
EDIT: I looked through the Event Viewer as well, but I'm not certain that a non-opening Control Panel will log anything.
More...
View All Our Microsft Related Feeds