Windows Vista Remote Assistance - unable to connect Vista laptops with RA

  • Thread starter Thread starter Boschmum
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Boschmum

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I'm looking for help in using Remote Assistance between Vista machines. I
have 2 laptop PCs running Vista Home Premium and 1 desktop PC running XP Pro
SP2 on a home network. My mom's new laptop is running Vista Home Premium in
another state. I am able to provide Remote Assistance from the XP machine to
any of the Vista machines (including my mom's). However, I am not able to
get any of the Vista machines to connect to each other using any of invite
methods, including running msra.exe and providing IP addresses.

I have the Windows and PC-cillian firewalls turned off and I've ensured that
all check boxes for allowing remote access are correctly set, etc. After the
invites and passwords are exchanged and accepted, the "helper" pc shows the
intial RA screen with the words "Attempting to connect . . . " After about 4
minutes, the RA window says "(not responding)." When I view details, I get
the info listed below. I've looked in all the forums and all over the
network to no avail. Please help! Thanks.

Problem signature:
Problem Event Name: AppHangB1
Application Name: msra.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549adda
Hang Signature: 7405
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 47144a6458d105252c17f1e96c6d9512
Additional Hang Signature 2: f274
Additional Hang Signature 3: 5a6f6a14a8ef483e91970151869e3486
Additional Hang Signature 4: 7405
Additional Hang Signature 5: 47144a6458d105252c17f1e96c6d9512
Additional Hang Signature 6: f274
Additional Hang Signature 7: 5a6f6a14a8ef483e91970151869e3486
 
Re: Remote Assistance - unable to connect Vista laptops with RA

Not 100% certain, but I don't think Home premium
is set up to give remote assistance. it will take connections,
but I don't think it can initiate them.

--
Curt


"Boschmum" <Boschmum@discussions.microsoft.com> wrote in message
news:27639C9C-8C8D-40A7-893E-945BF613B4B4@microsoft.com...
> I'm looking for help in using Remote Assistance between Vista machines. I
> have 2 laptop PCs running Vista Home Premium and 1 desktop PC running XP
> Pro
> SP2 on a home network. My mom's new laptop is running Vista Home Premium
> in
> another state. I am able to provide Remote Assistance from the XP machine
> to
> any of the Vista machines (including my mom's). However, I am not able to
> get any of the Vista machines to connect to each other using any of invite
> methods, including running msra.exe and providing IP addresses.
>
> I have the Windows and PC-cillian firewalls turned off and I've ensured
> that
> all check boxes for allowing remote access are correctly set, etc. After
> the
> invites and passwords are exchanged and accepted, the "helper" pc shows
> the
> intial RA screen with the words "Attempting to connect . . . " After
> about 4
> minutes, the RA window says "(not responding)." When I view details, I
> get
> the info listed below. I've looked in all the forums and all over the
> network to no avail. Please help! Thanks.
>
> Problem signature:
> Problem Event Name: AppHangB1
> Application Name: msra.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549adda
> Hang Signature: 7405
> Hang Type: 0
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
> Additional Hang Signature 1: 47144a6458d105252c17f1e96c6d9512
> Additional Hang Signature 2: f274
> Additional Hang Signature 3: 5a6f6a14a8ef483e91970151869e3486
> Additional Hang Signature 4: 7405
> Additional Hang Signature 5: 47144a6458d105252c17f1e96c6d9512
> Additional Hang Signature 6: f274
> Additional Hang Signature 7: 5a6f6a14a8ef483e91970151869e3486
>
 
Re: Remote Assistance - unable to connect Vista laptops with RA

Yes it can, it does not support Remote Desktop is what you are referring to.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
"Curt" <cdlevin@hotmail.com> wrote in message
news:A70C2FFC-6E7E-4560-8E03-034DEC543A11@microsoft.com...
> Not 100% certain, but I don't think Home premium
> is set up to give remote assistance. it will take connections,
> but I don't think it can initiate them.
>
> --
> Curt
>
>
> "Boschmum" <Boschmum@discussions.microsoft.com> wrote in message
> news:27639C9C-8C8D-40A7-893E-945BF613B4B4@microsoft.com...
>> I'm looking for help in using Remote Assistance between Vista machines.
>> I
>> have 2 laptop PCs running Vista Home Premium and 1 desktop PC running XP
>> Pro
>> SP2 on a home network. My mom's new laptop is running Vista Home Premium
>> in
>> another state. I am able to provide Remote Assistance from the XP
>> machine to
>> any of the Vista machines (including my mom's). However, I am not able
>> to
>> get any of the Vista machines to connect to each other using any of
>> invite
>> methods, including running msra.exe and providing IP addresses.
>>
>> I have the Windows and PC-cillian firewalls turned off and I've ensured
>> that
>> all check boxes for allowing remote access are correctly set, etc. After
>> the
>> invites and passwords are exchanged and accepted, the "helper" pc shows
>> the
>> intial RA screen with the words "Attempting to connect . . . " After
>> about 4
>> minutes, the RA window says "(not responding)." When I view details, I
>> get
>> the info listed below. I've looked in all the forums and all over the
>> network to no avail. Please help! Thanks.
>>
>> Problem signature:
>> Problem Event Name: AppHangB1
>> Application Name: msra.exe
>> Application Version: 6.0.6000.16386
>> Application Timestamp: 4549adda
>> Hang Signature: 7405
>> Hang Type: 0
>> OS Version:
>> 6.0.6000.2.0.0.768.3
>> Locale ID: 1033
>> Additional Hang Signature 1: 47144a6458d105252c17f1e96c6d9512
>> Additional Hang Signature 2: f274
>> Additional Hang Signature 3: 5a6f6a14a8ef483e91970151869e3486
>> Additional Hang Signature 4: 7405
>> Additional Hang Signature 5: 47144a6458d105252c17f1e96c6d9512
>> Additional Hang Signature 6: f274
>> Additional Hang Signature 7: 5a6f6a14a8ef483e91970151869e3486
>>
>
 
Re: Remote Assistance - unable to connect Vista laptops with RA

Thanks for the ideas, but I'm still not there. I had found info yesterday
stating that Vista Home Premium does not support Remote Desktop...but I
haven't seen anything saying that I can't do Remote Assistance with this
version of OS. BTW, the XP machine can request assistance from Vista laptop
#1 and a connection is successfully established. And, I can do the reverse
-- Vista requests of XP. I can still not sucessfully conect when requesting
from Vista laptop #2 (on home network) or on Vista laptop #3 (in different
state) to Vista laptop #1 and get the connection to work. Still ending up
with the RA app "not responding" situation.

I am okay with not being able to OFFER remote assistance, and just accepting
invitations to help and having the connection work. And I don't care if I
have to use email, or file transfer, or WLM . . . anything that will just
work would be great!

"Andre Da Costa[ActiveWin]" wrote:

> Yes it can, it does not support Remote Desktop is what you are referring to.
> --
> Andre
> Blog: http://adacosta.spaces.live.com
> My Vista Quickstart Guide:
> http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
> "Curt" <cdlevin@hotmail.com> wrote in message
> news:A70C2FFC-6E7E-4560-8E03-034DEC543A11@microsoft.com...
> > Not 100% certain, but I don't think Home premium
> > is set up to give remote assistance. it will take connections,
> > but I don't think it can initiate them.
> >
> > --
> > Curt
> >
> >
> > "Boschmum" <Boschmum@discussions.microsoft.com> wrote in message
> > news:27639C9C-8C8D-40A7-893E-945BF613B4B4@microsoft.com...
> >> I'm looking for help in using Remote Assistance between Vista machines.
> >> I
> >> have 2 laptop PCs running Vista Home Premium and 1 desktop PC running XP
> >> Pro
> >> SP2 on a home network. My mom's new laptop is running Vista Home Premium
> >> in
> >> another state. I am able to provide Remote Assistance from the XP
> >> machine to
> >> any of the Vista machines (including my mom's). However, I am not able
> >> to
> >> get any of the Vista machines to connect to each other using any of
> >> invite
> >> methods, including running msra.exe and providing IP addresses.
> >>
> >> I have the Windows and PC-cillian firewalls turned off and I've ensured
> >> that
> >> all check boxes for allowing remote access are correctly set, etc. After
> >> the
> >> invites and passwords are exchanged and accepted, the "helper" pc shows
> >> the
> >> intial RA screen with the words "Attempting to connect . . . " After
> >> about 4
> >> minutes, the RA window says "(not responding)." When I view details, I
> >> get
> >> the info listed below. I've looked in all the forums and all over the
> >> network to no avail. Please help! Thanks.
> >>
> >> Problem signature:
> >> Problem Event Name: AppHangB1
> >> Application Name: msra.exe
> >> Application Version: 6.0.6000.16386
> >> Application Timestamp: 4549adda
> >> Hang Signature: 7405
> >> Hang Type: 0
> >> OS Version:
> >> 6.0.6000.2.0.0.768.3
> >> Locale ID: 1033
> >> Additional Hang Signature 1: 47144a6458d105252c17f1e96c6d9512
> >> Additional Hang Signature 2: f274
> >> Additional Hang Signature 3: 5a6f6a14a8ef483e91970151869e3486
> >> Additional Hang Signature 4: 7405
> >> Additional Hang Signature 5: 47144a6458d105252c17f1e96c6d9512
> >> Additional Hang Signature 6: f274
> >> Additional Hang Signature 7: 5a6f6a14a8ef483e91970151869e3486
> >>
> >
>
>
>
 
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