Explorer.exe crashes! - Have detailed info, please help!!

[AWA]

Ok, so this has been happeneing for some time now. I would like to say ever
since I installed IE7. In fact, lots of errors have happened since IE7, but
that's another day. Ready? Here we go: Like some other folks here, I keep
getting Explorer.exe crashes. Dr. Watson references it to my Documents and
Settings folder in the temp file where you would find the file: appcompat.txt

Now, key point: For my situation, (btw, I am using Windows XP Media Center
Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and spyware/malware
- none found) this error ONLY (and I do mean ONLY) happens when I attempt to
log into eBay while having AOL Software up and running at the same time.

So, the Windows Explorer Error Signature Window pops up and naturally states
the reporting details, blah blah, and for more infomation regarding this
error message click here link. The "error signature" states the following:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
ModVer: 6.0.2900.3241 Offset: 001d02eb

The referencing text, "appcompat.txt" file contains this information:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3159"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6"
BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119"
PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E"
BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726"
PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2726"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C"
BIN_FILE_VERSION="5.1.2600.3139" BIN_PRODUCT_VERSION="5.1.2600.3139"
PRODUCT_VERSION="5.1.2600.3139" COMPANY_NAME="Microsoft Corporation"
FILE_VERSION="5.1.2600.3139" INTERNAL_NAME="OLEAUT32.DLL"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3139"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241"
PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.3241"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3099"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="824832" CHECKSUM="0x1332C54F"
BIN_FILE_VERSION="7.0.6000.16574" BIN_PRODUCT_VERSION="7.0.6000.16574"
PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet Extensions for
Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
Explorer" FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34" LINKER_VERSION="0x60000"
UPTO_BIN_FILE_VERSION="7.0.6000.16574"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007 23:56:00"
UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM)
Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for
Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

-------------------------------

Now, I know you may be thinking, this isn't a "crash" it's just my computer
telling me something has happened. NOT. It is indeed a crash and here's why:

The "message" window pops-up with the info and asks if I want to report it
to Microsoft (which I have been doing for months). The ONLY way to continue
using my computer is by sending the info. So, I send the info. Then, it
happens all over again - immediately (the pop-up window, etc.), and I send it
again. Once sent, that's it - it's over. Computer is frozen dead. The ONLY
way to continue is to open the task manager, which is now ONLY accessible via
Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2, it usually
doesn't matter which one I end task on, but sometimes it does). Most of the
time that's all I have to do. If that doesn;t work the fiorst time, then I
need to get back into the task manager and end task on dwwin.exe (something
like that).

Now, the computer flickers, some icons are REMOVED from the right side
taskbar, and I am back in busines (except it bother's me that this has
happened and I have lost icons on the right side, so I usually continue
and/or save whatever I was doing and reboot to resume normal operations until
the next time.

The "next time" usually occurs a day or so later - but will ALWAYS return in
a timely manner - ALWAYS.

So, I know this was long, but I wanted to be very very detailed because I am
so tired of this happening and I want someone to please figure this out and
help me stop pulling my hair out!!

One last thing - should I try to use WinSockFix.exe, or is that wrong to do
with this situation?

OK, that's it! ANYONE, please help with a solution! Thank you.

 

[Gerry]

Re: Explorer.exe crashes! - Have detailed info, please help!!

http://www.lockergnome.com/it/2005/06/17/how-do-i-resolve-my-problem-with-appcompattxt/

Can you please describe your Windows XP system CD


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


AWA wrote:
> Ok, so this has been happeneing for some time now. I would like to
> say ever since I installed IE7. In fact, lots of errors have happened
> since IE7, but that's another day. Ready? Here we go: Like some other
> folks here, I keep getting Explorer.exe crashes. Dr. Watson
> references it to my Documents and Settings folder in the temp file
> where you would find the file: appcompat.txt
>
> Now, key point: For my situation, (btw, I am using Windows XP Media
> Center Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> spyware/malware - none found) this error ONLY (and I do mean ONLY)
> happens when I attempt to log into eBay while having AOL Software up
> and running at the same time.
>
> So, the Windows Explorer Error Signature Window pops up and naturally
> states the reporting details, blah blah, and for more infomation
> regarding this error message click here link. The "error signature"
> states the following:
>
> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
> Shell32.dll ModVer: 6.0.2900.3241 Offset: 001d02eb
>
> The referencing text, "appcompat.txt" file contains this information:
>
> <?xml version="1.0" encoding="UTF-16"?>
> <DATABASE>
> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
> CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> FILE_DESCRIPTION="Advanced Windows 32 Base API"
> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> Windows® Operating System" FILE_VERSION="5.1.2600.2180
> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
> Corporation. All rights reserved." VERFILEDATEHI="0x0"
> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
> 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23"
> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
> NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
> BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
> PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> Windows® Operating System" FILE_VERSION="5.1.2600.3159
> (xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32"
> INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
> 13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll"
> SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> Windows® Operating System" FILE_VERSION="5.1.2600.3119
> (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
> INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation.
> All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
> 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll"
> SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
> 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll"
> SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B"
> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
> 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll"
> SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
> Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
> 11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
> SIZE="8460288" CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
> FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
> ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E"
> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
> 03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="user32.dll"
> SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099"
> BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099"
> FILE_DESCRIPTION="Windows XP USER API Client DLL"
> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> Windows® Operating System" FILE_VERSION="5.1.2600.3099
> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
> 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="wininet.dll"
> SIZE="824832" CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> BIN_PRODUCT_VERSION="7.0.6000.16574"
> PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet
> Extensions for Win32" COMPANY_NAME="Microsoft Corporation"
> PRODUCT_NAME="Windows® Internet Explorer"
> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
> 23:56:00" UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English
> (United States) [0x409]" /> <MATCHING_FILE NAME="winsock.dll"
> SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
> 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16"
> S16BIT_DESCRIPTION="BSD Socket API for Windows"
> S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
> UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
> States) [0x409]" /> </EXE> </DATABASE>
>
> -------------------------------
>
> Now, I know you may be thinking, this isn't a "crash" it's just my
> computer telling me something has happened. NOT. It is indeed a crash
> and here's why:
>
> The "message" window pops-up with the info and asks if I want to
> report it to Microsoft (which I have been doing for months). The ONLY
> way to continue using my computer is by sending the info. So, I send
> the info. Then, it happens all over again - immediately (the pop-up
> window, etc.), and I send it again. Once sent, that's it - it's over.
> Computer is frozen dead. The ONLY way to continue is to open the task
> manager, which is now ONLY accessible via Ctrl-Alt-Delete, and end
> task on drwatson.exe (there are 2, it usually doesn't matter which
> one I end task on, but sometimes it does). Most of the time that's
> all I have to do. If that doesn;t work the fiorst time, then I need
> to get back into the task manager and end task on dwwin.exe
> (something like that).
>
> Now, the computer flickers, some icons are REMOVED from the right side
> taskbar, and I am back in busines (except it bother's me that this has
> happened and I have lost icons on the right side, so I usually
> continue and/or save whatever I was doing and reboot to resume normal
> operations until the next time.
>
> The "next time" usually occurs a day or so later - but will ALWAYS
> return in a timely manner - ALWAYS.
>
> So, I know this was long, but I wanted to be very very detailed
> because I am so tired of this happening and I want someone to please
> figure this out and help me stop pulling my hair out!!
>
> One last thing - should I try to use WinSockFix.exe, or is that wrong
> to do with this situation?
>
> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[AWA]

Re: Explorer.exe crashes! - Have detailed info, please help!!

I did not mean that appcompat.txt WAS the error! I meant that even though
drwatson.exe is referring to that file, my computer is still technically
crashing! (freezes)

The CD I have is the one that came with this computer - it is not a seperate
XP Media Center Edition XP - it is from the manufacturer. Why?

"Gerry" wrote:

> http://www.lockergnome.com/it/2005/06/17/how-do-i-resolve-my-problem-with-appcompattxt/
>
> Can you please describe your Windows XP system CD
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> AWA wrote:
> > Ok, so this has been happeneing for some time now. I would like to
> > say ever since I installed IE7. In fact, lots of errors have happened
> > since IE7, but that's another day. Ready? Here we go: Like some other
> > folks here, I keep getting Explorer.exe crashes. Dr. Watson
> > references it to my Documents and Settings folder in the temp file
> > where you would find the file: appcompat.txt
> >
> > Now, key point: For my situation, (btw, I am using Windows XP Media
> > Center Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> > spyware/malware - none found) this error ONLY (and I do mean ONLY)
> > happens when I attempt to log into eBay while having AOL Software up
> > and running at the same time.
> >
> > So, the Windows Explorer Error Signature Window pops up and naturally
> > states the reporting details, blah blah, and for more infomation
> > regarding this error message click here link. The "error signature"
> > states the following:
> >
> > AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
> > Shell32.dll ModVer: 6.0.2900.3241 Offset: 001d02eb
> >
> > The referencing text, "appcompat.txt" file contains this information:
> >
> > <?xml version="1.0" encoding="UTF-16"?>
> > <DATABASE>
> > <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> > <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
> > CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
> > BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> > FILE_DESCRIPTION="Advanced Windows 32 Base API"
> > COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> > Windows® Operating System" FILE_VERSION="5.1.2600.2180
> > (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> > INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
> > Corporation. All rights reserved." VERFILEDATEHI="0x0"
> > VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> > MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
> > 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23"
> > VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
> > NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
> > BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
> > PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
> > COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> > Windows® Operating System" FILE_VERSION="5.1.2600.3159
> > (xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32"
> > INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> > rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> > PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
> > 13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll"
> > SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> > BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> > FILE_DESCRIPTION="Windows NT BASE API Client DLL"
> > COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> > Windows® Operating System" FILE_VERSION="5.1.2600.3119
> > (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
> > INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation.
> > All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> > PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
> > 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll"
> > SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> > BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> > FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> > PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> > ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> > LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> > VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
> > LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
> > 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll"
> > SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> > BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> > FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> > ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> > LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> > VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B"
> > LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
> > 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll"
> > SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> > BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> > COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> > INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
> > Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> > PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
> > 11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
> > SIZE="8460288" CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
> > BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
> > FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
> > ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
> > LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> > VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E"
> > LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> > UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
> > 03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="user32.dll"
> > SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099"
> > BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099"
> > FILE_DESCRIPTION="Windows XP USER API Client DLL"
> > COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> > Windows® Operating System" FILE_VERSION="5.1.2600.3099
> > (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> > INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> > rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> > PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
> > 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="wininet.dll"
> > SIZE="824832" CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> > BIN_PRODUCT_VERSION="7.0.6000.16574"
> > PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet
> > Extensions for Win32" COMPANY_NAME="Microsoft Corporation"
> > PRODUCT_NAME="Windows® Internet Explorer"
> > FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> > ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> > LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> > VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> > LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> > UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
> > 23:56:00" UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English
> > (United States) [0x409]" /> <MATCHING_FILE NAME="winsock.dll"
> > SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> > BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> > FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> > FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> > INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
> > 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16"
> > S16BIT_DESCRIPTION="BSD Socket API for Windows"
> > S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
> > UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
> > States) [0x409]" /> </EXE> </DATABASE>
> >
> > -------------------------------
> >
> > Now, I know you may be thinking, this isn't a "crash" it's just my
> > computer telling me something has happened. NOT. It is indeed a crash
> > and here's why:
> >
> > The "message" window pops-up with the info and asks if I want to
> > report it to Microsoft (which I have been doing for months). The ONLY
> > way to continue using my computer is by sending the info. So, I send
> > the info. Then, it happens all over again - immediately (the pop-up
> > window, etc.), and I send it again. Once sent, that's it - it's over.
> > Computer is frozen dead. The ONLY way to continue is to open the task
> > manager, which is now ONLY accessible via Ctrl-Alt-Delete, and end
> > task on drwatson.exe (there are 2, it usually doesn't matter which
> > one I end task on, but sometimes it does). Most of the time that's
> > all I have to do. If that doesn;t work the fiorst time, then I need
> > to get back into the task manager and end task on dwwin.exe
> > (something like that).
> >
> > Now, the computer flickers, some icons are REMOVED from the right side
> > taskbar, and I am back in busines (except it bother's me that this has
> > happened and I have lost icons on the right side, so I usually
> > continue and/or save whatever I was doing and reboot to resume normal
> > operations until the next time.
> >
> > The "next time" usually occurs a day or so later - but will ALWAYS
> > return in a timely manner - ALWAYS.
> >
> > So, I know this was long, but I wanted to be very very detailed
> > because I am so tired of this happening and I want someone to please
> > figure this out and help me stop pulling my hair out!!
> >
> > One last thing - should I try to use WinSockFix.exe, or is that wrong
> > to do with this situation?
> >
> > OK, that's it! ANYONE, please help with a solution! Thank you.
>
>
>

 

[PA Bear [MS MVP]]

Re: Explorer.exe crashes! - Have detailed info, please help!!

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
> Ok, so this has been happeneing for some time now. I would like to say
> ever
> since I installed IE7. In fact, lots of errors have happened since IE7,
> but
> that's another day. Ready? Here we go: Like some other folks here, I keep
> getting Explorer.exe crashes. Dr. Watson references it to my Documents and
> Settings folder in the temp file where you would find the file:
> appcompat.txt
>
> Now, key point: For my situation, (btw, I am using Windows XP Media Center
> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> spyware/malware - none found) this error ONLY (and I do mean ONLY) happens
> when I attempt to log into eBay while having AOL Software up and running
> at
> the same time.
>
> So, the Windows Explorer Error Signature Window pops up and naturally
> states
> the reporting details, blah blah, and for more infomation regarding this
> error message click here link. The "error signature" states the following:
>
> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
> ModVer: 6.0.2900.3241 Offset: 001d02eb
>
> The referencing text, "appcompat.txt" file contains this information:
>
> <?xml version="1.0" encoding="UTF-16"?>
> <DATABASE>
> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02"
> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base
> API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> Windows® Operating System" FILE_VERSION="5.1.2600.2180
> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
> All
> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
> PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
> ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> LEGAL_COPYRIGHT="©
> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> LEGAL_COPYRIGHT="©
> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
> 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4"
> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States)
> [0x409]" />
> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
> BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241"
> PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common
> Dll"
> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
> Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
> ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
> LEGAL_COPYRIGHT="©
> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States)
> [0x409]" />
> <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
> Client
> DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> Windows® Operating System" FILE_VERSION="5.1.2600.3099
> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
> FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007 23:56:00"
> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United States)
> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> INTERNAL_NAME="WINSOCK"
> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
> for Windows" S16BIT_MODULE_NAME="WINSOCK"
> UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
> </DATABASE>
>
> -------------------------------
>
> Now, I know you may be thinking, this isn't a "crash" it's just my
> computer
> telling me something has happened. NOT. It is indeed a crash and here's
> why:
>
> The "message" window pops-up with the info and asks if I want to report it
> to Microsoft (which I have been doing for months). The ONLY way to
> continue
> using my computer is by sending the info. So, I send the info. Then, it
> happens all over again - immediately (the pop-up window, etc.), and I send
> it again. Once sent, that's it - it's over. Computer is frozen dead. The
> ONLY way to continue is to open the task manager, which is now ONLY
> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2,
> it usually doesn't matter which one I end task on, but sometimes it does).
> Most of the time that's all I have to do. If that doesn;t work the fiorst
> time, then I need to get back into the task manager and end task on
> dwwin.exe (something like that).
>
> Now, the computer flickers, some icons are REMOVED from the right side
> taskbar, and I am back in busines (except it bother's me that this has
> happened and I have lost icons on the right side, so I usually continue
> and/or save whatever I was doing and reboot to resume normal operations
> until the next time.
>
> The "next time" usually occurs a day or so later - but will ALWAYS return
> in
> a timely manner - ALWAYS.
>
> So, I know this was long, but I wanted to be very very detailed because I
> am
> so tired of this happening and I want someone to please figure this out
> and
> help me stop pulling my hair out!!
>
> One last thing - should I try to use WinSockFix.exe, or is that wrong to
> do
> with this situation?
>
> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[AWA]

Re: Explorer.exe crashes! - Have detailed info, please help!!

Yeah, I read this same exact reply you left for others, which is why I made
certain I mentioned that I have already done a full check for viruses &
spyware/malware over the last 3 months.

"PA Bear [MS MVP]" wrote:

> Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Run a /thorough/ check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html,
> http://forums.subratam.org/index.php?showforum=7,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
> analysis, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> AWA wrote:
> > Ok, so this has been happeneing for some time now. I would like to say
> > ever
> > since I installed IE7. In fact, lots of errors have happened since IE7,
> > but
> > that's another day. Ready? Here we go: Like some other folks here, I keep
> > getting Explorer.exe crashes. Dr. Watson references it to my Documents and
> > Settings folder in the temp file where you would find the file:
> > appcompat.txt
> >
> > Now, key point: For my situation, (btw, I am using Windows XP Media Center
> > Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> > spyware/malware - none found) this error ONLY (and I do mean ONLY) happens
> > when I attempt to log into eBay while having AOL Software up and running
> > at
> > the same time.
> >
> > So, the Windows Explorer Error Signature Window pops up and naturally
> > states
> > the reporting details, blah blah, and for more infomation regarding this
> > error message click here link. The "error signature" states the following:
> >
> > AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
> > ModVer: 6.0.2900.3241 Offset: 001d02eb
> >
> > The referencing text, "appcompat.txt" file contains this information:
> >
> > <?xml version="1.0" encoding="UTF-16"?>
> > <DATABASE>
> > <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> > <MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02"
> > BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
> > PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base
> > API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> > Windows® Operating System" FILE_VERSION="5.1.2600.2180
> > (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> > INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
> > All
> > rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> > PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
> > UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
> > CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
> > BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
> > FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
> > PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
> > ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
> > Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> > VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> > MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
> > UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
> > CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> > BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> > FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
> > ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
> > Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> > VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> > MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
> > UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
> > CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> > BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> > FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> > PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> > ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> > LEGAL_COPYRIGHT="©
> > Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> > VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> > MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
> > UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
> > CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> > BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> > FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> > FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> > ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> > LEGAL_COPYRIGHT="©
> > Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> > VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> > MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
> > UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
> > CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> > BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> > COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> > INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
> > 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4"
> > LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
> > UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States)
> > [0x409]" />
> > <MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
> > BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241"
> > PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common
> > Dll"
> > COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
> > Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
> > ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
> > LEGAL_COPYRIGHT="©
> > Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> > VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> > MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> > UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
> > UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States)
> > [0x409]" />
> > <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
> > BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
> > PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
> > Client
> > DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> > Windows® Operating System" FILE_VERSION="5.1.2600.3099
> > (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> > INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> > rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> > VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> > PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> > UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> > UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
> > UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
> > CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> > BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
> > FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Windows® Internet Explorer"
> > FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> > ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> > LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> > VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> > LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> > UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007 23:56:00"
> > UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United States)
> > [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
> > CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> > BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> > FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> > Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> > FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> > INTERNAL_NAME="WINSOCK"
> > LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
> > VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
> > VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
> > for Windows" S16BIT_MODULE_NAME="WINSOCK"
> > UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
> > VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
> > </DATABASE>
> >
> > -------------------------------
> >
> > Now, I know you may be thinking, this isn't a "crash" it's just my
> > computer
> > telling me something has happened. NOT. It is indeed a crash and here's
> > why:
> >
> > The "message" window pops-up with the info and asks if I want to report it
> > to Microsoft (which I have been doing for months). The ONLY way to
> > continue
> > using my computer is by sending the info. So, I send the info. Then, it
> > happens all over again - immediately (the pop-up window, etc.), and I send
> > it again. Once sent, that's it - it's over. Computer is frozen dead. The
> > ONLY way to continue is to open the task manager, which is now ONLY
> > accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2,
> > it usually doesn't matter which one I end task on, but sometimes it does).
> > Most of the time that's all I have to do. If that doesn;t work the fiorst
> > time, then I need to get back into the task manager and end task on
> > dwwin.exe (something like that).
> >
> > Now, the computer flickers, some icons are REMOVED from the right side
> > taskbar, and I am back in busines (except it bother's me that this has
> > happened and I have lost icons on the right side, so I usually continue
> > and/or save whatever I was doing and reboot to resume normal operations
> > until the next time.
> >
> > The "next time" usually occurs a day or so later - but will ALWAYS return
> > in
> > a timely manner - ALWAYS.
> >
> > So, I know this was long, but I wanted to be very very detailed because I
> > am
> > so tired of this happening and I want someone to please figure this out
> > and
> > help me stop pulling my hair out!!
> >
> > One last thing - should I try to use WinSockFix.exe, or is that wrong to
> > do
> > with this situation?
> >
> > OK, that's it! ANYONE, please help with a solution! Thank you.
>
>

 

[Gerry]

Re: Explorer.exe crashes! - Have detailed info, please help!!

My questions on the subject of your system CD were directed towards your
ability to do a Repair Install. You have not actually answered my
original question? What did Sony provide? Does the CD include SP2?

I asked the question because I have tried to help with what seems to be
the same problem before and the solution found by one user was to
reformat the hard drive and clean install XP.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




AWA wrote:
> I did not mean that appcompat.txt WAS the error! I meant that even
> though drwatson.exe is referring to that file, my computer is still
> technically crashing! (freezes)
>
> The CD I have is the one that came with this computer - it is not a
> seperate XP Media Center Edition XP - it is from the manufacturer.
> Why?
>
> "Gerry" wrote:
>
>> http://www.lockergnome.com/it/2005/06/17/how-do-i-resolve-my-problem-with-appcompattxt/
>>
>> Can you please describe your Windows XP system CD
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> AWA wrote:
>>> Ok, so this has been happeneing for some time now. I would like to
>>> say ever since I installed IE7. In fact, lots of errors have
>>> happened since IE7, but that's another day. Ready? Here we go: Like
>>> some other folks here, I keep getting Explorer.exe crashes. Dr.
>>> Watson references it to my Documents and Settings folder in the
>>> temp file where you would find the file: appcompat.txt
>>>
>>> Now, key point: For my situation, (btw, I am using Windows XP Media
>>> Center Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
>>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
>>> happens when I attempt to log into eBay while having AOL Software up
>>> and running at the same time.
>>>
>>> So, the Windows Explorer Error Signature Window pops up and
>>> naturally states the reporting details, blah blah, and for more
>>> infomation regarding this error message click here link. The "error
>>> signature" states the following:
>>>
>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
>>> Shell32.dll ModVer: 6.0.2900.3241 Offset: 001d02eb
>>>
>>> The referencing text, "appcompat.txt" file contains this
>>> information:
>>>
>>> <?xml version="1.0" encoding="UTF-16"?>
>>> <DATABASE>
>>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
>>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
>>> CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
>>> FILE_DESCRIPTION="Advanced Windows 32 Base API"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.2180
>>> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
>>> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>> 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23"
>>> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
>>> NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A"
>>> BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159"
>>> PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.3159
>>> (xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32"
>>> INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
>>> 13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English
>>> (United States) [0x409]" /> <MATCHING_FILE NAME="kernel32.dll"
>>> SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
>>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
>>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.3119
>>> (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
>>> INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation.
>>> All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3119"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
>>> 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
>>> (United States) [0x409]" /> <MATCHING_FILE NAME="ntdll.dll"
>>> SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
>>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>> 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
>>> (United States) [0x409]" /> <MATCHING_FILE NAME="ole32.dll"
>>> SIZE="1285120" CHECKSUM="0xA38DDD0E"
>>> BIN_FILE_VERSION="5.1.2600.2726"
>>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
>>> FILE_DESCRIPTION="Microsoft OLE for Windows"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.2726
>>> (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
>>> INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation.
>>> All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
>>> 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47"
>>> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
>>> NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C"
>>> BIN_FILE_VERSION="5.1.2600.3139"
>>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
>>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
>>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
>>> Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
>>> 11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05"
>>> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
>>> NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1"
>>> BIN_FILE_VERSION="6.0.2900.3241"
>>> BIN_PRODUCT_VERSION="6.0.2900.3241"
>>> PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell
>>> Common Dll" COMPANY_NAME="Microsoft Corporation"
>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>> FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)"
>>> ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E"
>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241"
>>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
>>> 03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59"
>>> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
>>> NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
>>> BIN_FILE_VERSION="5.1.2600.3099"
>>> BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099"
>>> FILE_DESCRIPTION="Windows XP USER API Client DLL"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.3099
>>> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
>>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation.
>>> All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
>>> 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28"
>>> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
>>> NAME="wininet.dll" SIZE="824832" CHECKSUM="0x1332C54F"
>>> BIN_FILE_VERSION="7.0.6000.16574"
>>> BIN_PRODUCT_VERSION="7.0.6000.16574"
>>> PRODUCT_VERSION="7.00.6000.16574" FILE_DESCRIPTION="Internet
>>> Extensions for Win32" COMPANY_NAME="Microsoft Corporation"
>>> PRODUCT_NAME="Windows® Internet Explorer"
>>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
>>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
>>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
>>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
>>> 23:56:00" UPTO_LINK_DATE="10/10/2007 23:56:00"
>>> VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE
>>> NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
>>> BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
>>> PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows(TM) Operating System" FILE_VERSION="3.10"
>>> ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK"
>>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD
>>> Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK"
>>> UPTO_BIN_FILE_VERSION="3.10.0.103"
>>> UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
>>> States) [0x409]" /> </EXE> </DATABASE>
>>>
>>> -------------------------------
>>>
>>> Now, I know you may be thinking, this isn't a "crash" it's just my
>>> computer telling me something has happened. NOT. It is indeed a
>>> crash and here's why:
>>>
>>> The "message" window pops-up with the info and asks if I want to
>>> report it to Microsoft (which I have been doing for months). The
>>> ONLY way to continue using my computer is by sending the info. So,
>>> I send the info. Then, it happens all over again - immediately (the
>>> pop-up window, etc.), and I send it again. Once sent, that's it -
>>> it's over. Computer is frozen dead. The ONLY way to continue is to
>>> open the task manager, which is now ONLY accessible via
>>> Ctrl-Alt-Delete, and end task on drwatson.exe (there are 2, it
>>> usually doesn't matter which one I end task on, but sometimes it
>>> does). Most of the time that's all I have to do. If that doesn;t
>>> work the fiorst time, then I need to get back into the task manager
>>> and end task on dwwin.exe (something like that).
>>>
>>> Now, the computer flickers, some icons are REMOVED from the right
>>> side taskbar, and I am back in busines (except it bother's me that
>>> this has happened and I have lost icons on the right side, so I
>>> usually continue and/or save whatever I was doing and reboot to
>>> resume normal operations until the next time.
>>>
>>> The "next time" usually occurs a day or so later - but will ALWAYS
>>> return in a timely manner - ALWAYS.
>>>
>>> So, I know this was long, but I wanted to be very very detailed
>>> because I am so tired of this happening and I want someone to please
>>> figure this out and help me stop pulling my hair out!!
>>>
>>> One last thing - should I try to use WinSockFix.exe, or is that
>>> wrong to do with this situation?
>>>
>>> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[PA Bear [MS MVP]]

Re: Explorer.exe crashes! - Have detailed info, please help!!

Please cite the URL pointing to the forum thread where you posted your
HijackThis log for review.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AWA wrote:
> Yeah, I read this same exact reply you left for others, which is why I
> made
> certain I mentioned that I have already done a full check for viruses &
> spyware/malware over the last 3 months.
>
> "PA Bear [MS MVP]" wrote:
>
>> Unexplained computer behavior may be caused by deceptive software
>> http://support.microsoft.com/kb/827315
>>
>> Run a /thorough/ check for hijackware, including posting your hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html,
>> http://forums.subratam.org/index.php?showforum=7,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>> expert
>> analysis, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> AWA wrote:
>>> Ok, so this has been happeneing for some time now. I would like to say
>>> ever
>>> since I installed IE7. In fact, lots of errors have happened since IE7,
>>> but
>>> that's another day. Ready? Here we go: Like some other folks here, I
>>> keep
>>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
>>> and
>>> Settings folder in the temp file where you would find the file:
>>> appcompat.txt
>>>
>>> Now, key point: For my situation, (btw, I am using Windows XP Media
>>> Center
>>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
>>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
>>> happens
>>> when I attempt to log into eBay while having AOL Software up and running
>>> at
>>> the same time.
>>>
>>> So, the Windows Explorer Error Signature Window pops up and naturally
>>> states
>>> the reporting details, blah blah, and for more infomation regarding this
>>> error message click here link. The "error signature" states the
>>> following:
>>>
>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
>>> ModVer: 6.0.2900.3241 Offset: 001d02eb
>>>
>>> The referencing text, "appcompat.txt" file contains this information:
>>>
>>> <?xml version="1.0" encoding="UTF-16"?>
>>> <DATABASE>
>>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
>>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
>>> CHECKSUM="0x8E9BCF02"
>>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
>>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
>>> Base
>>> API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.2180
>>> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
>>> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
>>> Corporation.
>>> All
>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
>>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
>>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
>>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
>>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
>>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
>>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
>>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
>>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
>>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
>>> COMPANY_NAME="Microsoft
>>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
>>> FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
>>> ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
>>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
>>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
>>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
>>> LEGAL_COPYRIGHT="©
>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
>>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
>>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
>>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
>>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
>>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
>>> FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
>>> ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
>>> LEGAL_COPYRIGHT="©
>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
>>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
>>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
>>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
>>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
>>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
>>> Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
>>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
>>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
>>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
>>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
>>> FILE_DESCRIPTION="Windows Shell Common Dll"
>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
>>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
>>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
>>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
>>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" />
>>> <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
>>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
>>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
>>> Client
>>> DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>> Windows® Operating System" FILE_VERSION="5.1.2600.3099
>>> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
>>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
>>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
>>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
>>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
>>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
>>> FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
>>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
>>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
>>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
>>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
>>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
>>> 23:56:00"
>>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
>>> States)
>>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
>>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
>>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
>>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
>>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
>>> FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
>>> INTERNAL_NAME="WINSOCK"
>>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
>>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
>>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
>>> UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
>>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
>>> </DATABASE>
>>>
>>> -------------------------------
>>>
>>> Now, I know you may be thinking, this isn't a "crash" it's just my
>>> computer
>>> telling me something has happened. NOT. It is indeed a crash and here's
>>> why:
>>>
>>> The "message" window pops-up with the info and asks if I want to report
>>> it
>>> to Microsoft (which I have been doing for months). The ONLY way to
>>> continue
>>> using my computer is by sending the info. So, I send the info. Then, it
>>> happens all over again - immediately (the pop-up window, etc.), and I
>>> send
>>> it again. Once sent, that's it - it's over. Computer is frozen dead. The
>>> ONLY way to continue is to open the task manager, which is now ONLY
>>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
>>> 2,
>>> it usually doesn't matter which one I end task on, but sometimes it
>>> does).
>>> Most of the time that's all I have to do. If that doesn;t work the
>>> fiorst
>>> time, then I need to get back into the task manager and end task on
>>> dwwin.exe (something like that).
>>>
>>> Now, the computer flickers, some icons are REMOVED from the right side
>>> taskbar, and I am back in busines (except it bother's me that this has
>>> happened and I have lost icons on the right side, so I usually continue
>>> and/or save whatever I was doing and reboot to resume normal operations
>>> until the next time.
>>>
>>> The "next time" usually occurs a day or so later - but will ALWAYS
>>> return
>>> in
>>> a timely manner - ALWAYS.
>>>
>>> So, I know this was long, but I wanted to be very very detailed because
>>> I
>>> am
>>> so tired of this happening and I want someone to please figure this out
>>> and
>>> help me stop pulling my hair out!!
>>>
>>> One last thing - should I try to use WinSockFix.exe, or is that wrong to
>>> do
>>> with this situation?
>>>
>>> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[AWA]

Re: Explorer.exe crashes! - Have detailed info, please help!!

Hi. Ok, I did. Now what? There aren't any replies (as of yet).

??

"PA Bear [MS MVP]" wrote:

> Please cite the URL pointing to the forum thread where you posted your
> HijackThis log for review.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> AWA wrote:
> > Yeah, I read this same exact reply you left for others, which is why I
> > made
> > certain I mentioned that I have already done a full check for viruses &
> > spyware/malware over the last 3 months.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Unexplained computer behavior may be caused by deceptive software
> >> http://support.microsoft.com/kb/827315
> >>
> >> Run a /thorough/ check for hijackware, including posting your hijackthis
> >> log to an appropriate forum.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://aumha.net/viewtopic.php?t=5878
> >> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://defendingyourmachine2.blogspot.com/
> >> http://www.elephantboycomputers.com/page2.html#Removing_Malware
> >>
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> >> It will help you to both identify and remove any hijackware/spyware with
> >> assistance from an expert. **Post your log to
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://castlecops.com/forum67.html,
> >> http://forums.subratam.org/index.php?showforum=7,
> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> >> expert
> >> analysis, not here.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> AWA wrote:
> >>> Ok, so this has been happeneing for some time now. I would like to say
> >>> ever
> >>> since I installed IE7. In fact, lots of errors have happened since IE7,
> >>> but
> >>> that's another day. Ready? Here we go: Like some other folks here, I
> >>> keep
> >>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
> >>> and
> >>> Settings folder in the temp file where you would find the file:
> >>> appcompat.txt
> >>>
> >>> Now, key point: For my situation, (btw, I am using Windows XP Media
> >>> Center
> >>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> >>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
> >>> happens
> >>> when I attempt to log into eBay while having AOL Software up and running
> >>> at
> >>> the same time.
> >>>
> >>> So, the Windows Explorer Error Signature Window pops up and naturally
> >>> states
> >>> the reporting details, blah blah, and for more infomation regarding this
> >>> error message click here link. The "error signature" states the
> >>> following:
> >>>
> >>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
> >>> ModVer: 6.0.2900.3241 Offset: 001d02eb
> >>>
> >>> The referencing text, "appcompat.txt" file contains this information:
> >>>
> >>> <?xml version="1.0" encoding="UTF-16"?>
> >>> <DATABASE>
> >>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> >>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
> >>> CHECKSUM="0x8E9BCF02"
> >>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
> >>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
> >>> Base
> >>> API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="5.1.2600.2180
> >>> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> >>> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
> >>> Corporation.
> >>> All
> >>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
> >>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
> >>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
> >>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
> >>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
> >>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
> >>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
> >>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> >>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
> >>> COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
> >>> ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
> >>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
> >>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
> >>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
> >>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> >>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> >>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> >>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> >>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> >>> LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
> >>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
> >>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> >>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> >>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> >>> ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> >>> LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
> >>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
> >>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> >>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> >>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
> >>> Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
> >>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
> >>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
> >>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
> >>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
> >>> FILE_DESCRIPTION="Windows Shell Common Dll"
> >>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
> >>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
> >>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> >>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
> >>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" />
> >>> <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
> >>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
> >>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
> >>> Client
> >>> DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="5.1.2600.3099
> >>> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> >>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> >>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
> >>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
> >>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> >>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
> >>> FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
> >>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> >>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> >>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> >>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> >>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
> >>> 23:56:00"
> >>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
> >>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> >>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> >>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> >>> FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> >>> INTERNAL_NAME="WINSOCK"
> >>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
> >>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
> >>> UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
> >>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
> >>> </DATABASE>
> >>>
> >>> -------------------------------
> >>>
> >>> Now, I know you may be thinking, this isn't a "crash" it's just my
> >>> computer
> >>> telling me something has happened. NOT. It is indeed a crash and here's
> >>> why:
> >>>
> >>> The "message" window pops-up with the info and asks if I want to report
> >>> it
> >>> to Microsoft (which I have been doing for months). The ONLY way to
> >>> continue
> >>> using my computer is by sending the info. So, I send the info. Then, it
> >>> happens all over again - immediately (the pop-up window, etc.), and I
> >>> send
> >>> it again. Once sent, that's it - it's over. Computer is frozen dead. The
> >>> ONLY way to continue is to open the task manager, which is now ONLY
> >>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
> >>> 2,
> >>> it usually doesn't matter which one I end task on, but sometimes it
> >>> does).
> >>> Most of the time that's all I have to do. If that doesn;t work the
> >>> fiorst
> >>> time, then I need to get back into the task manager and end task on
> >>> dwwin.exe (something like that).
> >>>
> >>> Now, the computer flickers, some icons are REMOVED from the right side
> >>> taskbar, and I am back in busines (except it bother's me that this has
> >>> happened and I have lost icons on the right side, so I usually continue
> >>> and/or save whatever I was doing and reboot to resume normal operations
> >>> until the next time.
> >>>
> >>> The "next time" usually occurs a day or so later - but will ALWAYS
> >>> return
> >>> in
> >>> a timely manner - ALWAYS.
> >>>
> >>> So, I know this was long, but I wanted to be very very detailed because
> >>> I
> >>> am
> >>> so tired of this happening and I want someone to please figure this out
> >>> and
> >>> help me stop pulling my hair out!!
> >>>
> >>> One last thing - should I try to use WinSockFix.exe, or is that wrong to
> >>> do
> >>> with this situation?
> >>>
> >>> OK, that's it! ANYONE, please help with a solution! Thank you.
>
>

 

[AWA]

Re: Explorer.exe crashes! - Have detailed info, please help!!

http://www.castlecops.com/t212722-Please_help_with_my_log.html

"PA Bear [MS MVP]" wrote:

> Please cite the URL pointing to the forum thread where you posted your
> HijackThis log for review.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> AWA wrote:
> > Yeah, I read this same exact reply you left for others, which is why I
> > made
> > certain I mentioned that I have already done a full check for viruses &
> > spyware/malware over the last 3 months.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Unexplained computer behavior may be caused by deceptive software
> >> http://support.microsoft.com/kb/827315
> >>
> >> Run a /thorough/ check for hijackware, including posting your hijackthis
> >> log to an appropriate forum.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://aumha.net/viewtopic.php?t=5878
> >> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://defendingyourmachine2.blogspot.com/
> >> http://www.elephantboycomputers.com/page2.html#Removing_Malware
> >>
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> >> It will help you to both identify and remove any hijackware/spyware with
> >> assistance from an expert. **Post your log to
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://castlecops.com/forum67.html,
> >> http://forums.subratam.org/index.php?showforum=7,
> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> >> expert
> >> analysis, not here.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> AWA wrote:
> >>> Ok, so this has been happeneing for some time now. I would like to say
> >>> ever
> >>> since I installed IE7. In fact, lots of errors have happened since IE7,
> >>> but
> >>> that's another day. Ready? Here we go: Like some other folks here, I
> >>> keep
> >>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
> >>> and
> >>> Settings folder in the temp file where you would find the file:
> >>> appcompat.txt
> >>>
> >>> Now, key point: For my situation, (btw, I am using Windows XP Media
> >>> Center
> >>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> >>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
> >>> happens
> >>> when I attempt to log into eBay while having AOL Software up and running
> >>> at
> >>> the same time.
> >>>
> >>> So, the Windows Explorer Error Signature Window pops up and naturally
> >>> states
> >>> the reporting details, blah blah, and for more infomation regarding this
> >>> error message click here link. The "error signature" states the
> >>> following:
> >>>
> >>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
> >>> ModVer: 6.0.2900.3241 Offset: 001d02eb
> >>>
> >>> The referencing text, "appcompat.txt" file contains this information:
> >>>
> >>> <?xml version="1.0" encoding="UTF-16"?>
> >>> <DATABASE>
> >>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> >>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
> >>> CHECKSUM="0x8E9BCF02"
> >>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
> >>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
> >>> Base
> >>> API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="5.1.2600.2180
> >>> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> >>> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
> >>> Corporation.
> >>> All
> >>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
> >>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
> >>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
> >>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
> >>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
> >>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
> >>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
> >>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> >>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
> >>> COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
> >>> ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
> >>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
> >>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
> >>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
> >>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> >>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> >>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> >>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> >>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> >>> LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
> >>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
> >>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> >>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> >>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> >>> ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> >>> LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
> >>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
> >>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> >>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> >>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
> >>> Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
> >>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
> >>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
> >>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
> >>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
> >>> FILE_DESCRIPTION="Windows Shell Common Dll"
> >>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
> >>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
> >>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> >>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
> >>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" />
> >>> <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
> >>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
> >>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
> >>> Client
> >>> DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="5.1.2600.3099
> >>> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> >>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> >>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
> >>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
> >>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> >>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
> >>> FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
> >>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> >>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> >>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> >>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> >>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
> >>> 23:56:00"
> >>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
> >>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> >>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> >>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> >>> FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> >>> INTERNAL_NAME="WINSOCK"
> >>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
> >>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
> >>> UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
> >>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
> >>> </DATABASE>
> >>>
> >>> -------------------------------
> >>>
> >>> Now, I know you may be thinking, this isn't a "crash" it's just my
> >>> computer
> >>> telling me something has happened. NOT. It is indeed a crash and here's
> >>> why:
> >>>
> >>> The "message" window pops-up with the info and asks if I want to report
> >>> it
> >>> to Microsoft (which I have been doing for months). The ONLY way to
> >>> continue
> >>> using my computer is by sending the info. So, I send the info. Then, it
> >>> happens all over again - immediately (the pop-up window, etc.), and I
> >>> send
> >>> it again. Once sent, that's it - it's over. Computer is frozen dead. The
> >>> ONLY way to continue is to open the task manager, which is now ONLY
> >>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
> >>> 2,
> >>> it usually doesn't matter which one I end task on, but sometimes it
> >>> does).
> >>> Most of the time that's all I have to do. If that doesn;t work the
> >>> fiorst
> >>> time, then I need to get back into the task manager and end task on
> >>> dwwin.exe (something like that).
> >>>
> >>> Now, the computer flickers, some icons are REMOVED from the right side
> >>> taskbar, and I am back in busines (except it bother's me that this has
> >>> happened and I have lost icons on the right side, so I usually continue
> >>> and/or save whatever I was doing and reboot to resume normal operations
> >>> until the next time.
> >>>
> >>> The "next time" usually occurs a day or so later - but will ALWAYS
> >>> return
> >>> in
> >>> a timely manner - ALWAYS.
> >>>
> >>> So, I know this was long, but I wanted to be very very detailed because
> >>> I
> >>> am
> >>> so tired of this happening and I want someone to please figure this out
> >>> and
> >>> help me stop pulling my hair out!!
> >>>
> >>> One last thing - should I try to use WinSockFix.exe, or is that wrong to
> >>> do
> >>> with this situation?
> >>>
> >>> OK, that's it! ANYONE, please help with a solution! Thank you.
>
>

 

[AWA]

Re: Explorer.exe crashes! - Have detailed info, please help!!

Hi again. I do not know why that previous post I CANCELLED ended up posting,
but I meant to just post the URL you requested - as noted in the follow-up
reply.

Thanks for your assistance.

"PA Bear [MS MVP]" wrote:

> Please cite the URL pointing to the forum thread where you posted your
> HijackThis log for review.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> AWA wrote:
> > Yeah, I read this same exact reply you left for others, which is why I
> > made
> > certain I mentioned that I have already done a full check for viruses &
> > spyware/malware over the last 3 months.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Unexplained computer behavior may be caused by deceptive software
> >> http://support.microsoft.com/kb/827315
> >>
> >> Run a /thorough/ check for hijackware, including posting your hijackthis
> >> log to an appropriate forum.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://aumha.net/viewtopic.php?t=5878
> >> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://defendingyourmachine2.blogspot.com/
> >> http://www.elephantboycomputers.com/page2.html#Removing_Malware
> >>
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> >> It will help you to both identify and remove any hijackware/spyware with
> >> assistance from an expert. **Post your log to
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://castlecops.com/forum67.html,
> >> http://forums.subratam.org/index.php?showforum=7,
> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> >> expert
> >> analysis, not here.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> AWA wrote:
> >>> Ok, so this has been happeneing for some time now. I would like to say
> >>> ever
> >>> since I installed IE7. In fact, lots of errors have happened since IE7,
> >>> but
> >>> that's another day. Ready? Here we go: Like some other folks here, I
> >>> keep
> >>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
> >>> and
> >>> Settings folder in the temp file where you would find the file:
> >>> appcompat.txt
> >>>
> >>> Now, key point: For my situation, (btw, I am using Windows XP Media
> >>> Center
> >>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> >>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
> >>> happens
> >>> when I attempt to log into eBay while having AOL Software up and running
> >>> at
> >>> the same time.
> >>>
> >>> So, the Windows Explorer Error Signature Window pops up and naturally
> >>> states
> >>> the reporting details, blah blah, and for more infomation regarding this
> >>> error message click here link. The "error signature" states the
> >>> following:
> >>>
> >>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: Shell32.dll
> >>> ModVer: 6.0.2900.3241 Offset: 001d02eb
> >>>
> >>> The referencing text, "appcompat.txt" file contains this information:
> >>>
> >>> <?xml version="1.0" encoding="UTF-16"?>
> >>> <DATABASE>
> >>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> >>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
> >>> CHECKSUM="0x8E9BCF02"
> >>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
> >>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
> >>> Base
> >>> API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="5.1.2600.2180
> >>> (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll"
> >>> INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft
> >>> Corporation.
> >>> All
> >>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23"
> >>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
> >>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
> >>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
> >>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
> >>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19"
> >>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
> >>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> >>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
> >>> COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
> >>> ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
> >>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
> >>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
> >>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
> >>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> >>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> >>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> >>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> >>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> >>> LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
> >>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
> >>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> >>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> >>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>> FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)"
> >>> ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
> >>> LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47"
> >>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
> >>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> >>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> >>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> >>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
> >>> Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05"
> >>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
> >>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll" SIZE="8460288"
> >>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
> >>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
> >>> FILE_DESCRIPTION="Windows Shell Common Dll"
> >>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
> >>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
> >>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
> >>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> >>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59"
> >>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" />
> >>> <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203"
> >>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
> >>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
> >>> Client
> >>> DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>> Windows® Operating System" FILE_VERSION="5.1.2600.3099
> >>> (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32"
> >>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
> >>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> >>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> >>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28"
> >>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
> >>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> >>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
> >>> FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
> >>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> >>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> >>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> >>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> >>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
> >>> 23:56:00"
> >>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
> >>> States)
> >>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
> >>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> >>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> >>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> >>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System"
> >>> FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> >>> INTERNAL_NAME="WINSOCK"
> >>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
> >>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
> >>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API
> >>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
> >>> UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
> >>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
> >>> </DATABASE>
> >>>
> >>> -------------------------------
> >>>
> >>> Now, I know you may be thinking, this isn't a "crash" it's just my
> >>> computer
> >>> telling me something has happened. NOT. It is indeed a crash and here's
> >>> why:
> >>>
> >>> The "message" window pops-up with the info and asks if I want to report
> >>> it
> >>> to Microsoft (which I have been doing for months). The ONLY way to
> >>> continue
> >>> using my computer is by sending the info. So, I send the info. Then, it
> >>> happens all over again - immediately (the pop-up window, etc.), and I
> >>> send
> >>> it again. Once sent, that's it - it's over. Computer is frozen dead. The
> >>> ONLY way to continue is to open the task manager, which is now ONLY
> >>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there are
> >>> 2,
> >>> it usually doesn't matter which one I end task on, but sometimes it
> >>> does).
> >>> Most of the time that's all I have to do. If that doesn;t work the
> >>> fiorst
> >>> time, then I need to get back into the task manager and end task on
> >>> dwwin.exe (something like that).
> >>>
> >>> Now, the computer flickers, some icons are REMOVED from the right side
> >>> taskbar, and I am back in busines (except it bother's me that this has
> >>> happened and I have lost icons on the right side, so I usually continue
> >>> and/or save whatever I was doing and reboot to resume normal operations
> >>> until the next time.
> >>>
> >>> The "next time" usually occurs a day or so later - but will ALWAYS
> >>> return
> >>> in
> >>> a timely manner - ALWAYS.
> >>>
> >>> So, I know this was long, but I wanted to be very very detailed because
> >>> I
> >>> am
> >>> so tired of this happening and I want someone to please figure this out
> >>> and
> >>> help me stop pulling my hair out!!
> >>>
> >>> One last thing - should I try to use WinSockFix.exe, or is that wrong to
> >>> do
> >>> with this situation?
> >>>
> >>> OK, that's it! ANYONE, please help with a solution! Thank you.
>
>

 

[PA Bear [MS MVP]]

Re: Explorer.exe crashes! - Have detailed info, please help!!

You can't cancel posts to the MS newsserver.

AWA wrote:
> Hi again. I do not know why that previous post I CANCELLED ended up
> posting,
> but I meant to just post the URL you requested - as noted in the follow-up
> reply.
>
> Thanks for your assistance.
>
> "PA Bear [MS MVP]" wrote:
>
>> Please cite the URL pointing to the forum thread where you posted your
>> HijackThis log for review.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> AWA wrote:
>>> Yeah, I read this same exact reply you left for others, which is why I
>>> made
>>> certain I mentioned that I have already done a full check for viruses &
>>> spyware/malware over the last 3 months.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Unexplained computer behavior may be caused by deceptive software
>>>> http://support.microsoft.com/kb/827315
>>>>
>>>> Run a /thorough/ check for hijackware, including posting your
>>>> hijackthis
>>>> log to an appropriate forum.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.org/a/parasite.htm
>>>> http://aumha.org/a/quickfix.htm
>>>> http://aumha.net/viewtopic.php?t=5878
>>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://defendingyourmachine2.blogspot.com/
>>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>>>
>>>> When all else fails, HijackThis v2.0.2
>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
>>>> use.
>>>> It will help you to both identify and remove any hijackware/spyware
>>>> with
>>>> assistance from an expert. **Post your log to
>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>> http://castlecops.com/forum67.html,
>>>> http://forums.subratam.org/index.php?showforum=7,
>>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>>>> expert
>>>> analysis, not here.**
>>>>
>>>> If the procedures look too complex - and there is no shame in admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>>
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> AWA wrote:
>>>>> Ok, so this has been happeneing for some time now. I would like to say
>>>>> ever
>>>>> since I installed IE7. In fact, lots of errors have happened since
>>>>> IE7,
>>>>> but
>>>>> that's another day. Ready? Here we go: Like some other folks here, I
>>>>> keep
>>>>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
>>>>> and
>>>>> Settings folder in the temp file where you would find the file:
>>>>> appcompat.txt
>>>>>
>>>>> Now, key point: For my situation, (btw, I am using Windows XP Media
>>>>> Center
>>>>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
>>>>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
>>>>> happens
>>>>> when I attempt to log into eBay while having AOL Software up and
>>>>> running
>>>>> at
>>>>> the same time.
>>>>>
>>>>> So, the Windows Explorer Error Signature Window pops up and naturally
>>>>> states
>>>>> the reporting details, blah blah, and for more infomation regarding
>>>>> this
>>>>> error message click here link. The "error signature" states the
>>>>> following:
>>>>>
>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
>>>>> Shell32.dll
>>>>> ModVer: 6.0.2900.3241 Offset: 001d02eb
>>>>>
>>>>> The referencing text, "appcompat.txt" file contains this information:
>>>>>
>>>>> <?xml version="1.0" encoding="UTF-16"?>
>>>>> <DATABASE>
>>>>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
>>>>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
>>>>> CHECKSUM="0x8E9BCF02"
>>>>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
>>>>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
>>>>> Base
>>>>> API" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>>>> ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
>>>>> LEGAL_COPYRIGHT="© Microsoft
>>>>> Corporation.
>>>>> All
>>>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>>>> 07:56:23"
>>>>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
>>>>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
>>>>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
>>>>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
>>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
>>>>> reserved."
>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>> VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
>>>>> 13:31:19"
>>>>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
>>>>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
>>>>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
>>>>> COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
>>>>> Operating System" FILE_VERSION="5.1.2600.3119
>>>>> (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
>>>>> INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
>>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
>>>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
>>>>> 15:52:53"
>>>>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
>>>>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
>>>>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>>>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
>>>>> LEGAL_COPYRIGHT="©
>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>>>> 07:56:36"
>>>>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
>>>>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
>>>>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
>>>>> Operating System" FILE_VERSION="5.1.2600.2726
>>>>> (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
>>>>> INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
>>>>> 04:39:47"
>>>>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
>>>>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
>>>>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
>>>>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright ©
>>>>> Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
>>>>> 11:28:05"
>>>>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
>>>>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
>>>>> SIZE="8460288"
>>>>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
>>>>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
>>>>> FILE_DESCRIPTION="Windows Shell Common Dll"
>>>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>>>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
>>>>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
>>>>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
>>>>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
>>>>> 03:33:59"
>>>>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" />
>>>>> <MATCHING_FILE NAME="user32.dll" SIZE="577536"
>>>>> CHECKSUM="0x1AB40203"
>>>>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
>>>>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
>>>>> Client
>>>>> DLL" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
>>>>> ORIGINAL_FILENAME="user32"
>>>>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft
>>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0"
>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
>>>>> 15:36:28"
>>>>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
>>>>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
>>>>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
>>>>> FILE_DESCRIPTION="Internet Extensions for Win32"
>>>>> COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
>>>>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
>>>>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
>>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
>>>>> reserved."
>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
>>>>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
>>>>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
>>>>> 23:56:00"
>>>>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
>>>>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
>>>>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
>>>>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating
>>>>> System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
>>>>> INTERNAL_NAME="WINSOCK"
>>>>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
>>>>> API
>>>>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
>>>>> UPTO_BIN_FILE_VERSION="3.10.0.103"
>>>>> UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
>>>>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
>>>>> </DATABASE>
>>>>>
>>>>> -------------------------------
>>>>>
>>>>> Now, I know you may be thinking, this isn't a "crash" it's just my
>>>>> computer
>>>>> telling me something has happened. NOT. It is indeed a crash and
>>>>> here's
>>>>> why:
>>>>>
>>>>> The "message" window pops-up with the info and asks if I want to
>>>>> report
>>>>> it
>>>>> to Microsoft (which I have been doing for months). The ONLY way to
>>>>> continue
>>>>> using my computer is by sending the info. So, I send the info. Then,
>>>>> it
>>>>> happens all over again - immediately (the pop-up window, etc.), and I
>>>>> send
>>>>> it again. Once sent, that's it - it's over. Computer is frozen dead.
>>>>> The
>>>>> ONLY way to continue is to open the task manager, which is now ONLY
>>>>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
>>>>> are
>>>>> 2,
>>>>> it usually doesn't matter which one I end task on, but sometimes it
>>>>> does).
>>>>> Most of the time that's all I have to do. If that doesn;t work the
>>>>> fiorst
>>>>> time, then I need to get back into the task manager and end task on
>>>>> dwwin.exe (something like that).
>>>>>
>>>>> Now, the computer flickers, some icons are REMOVED from the right side
>>>>> taskbar, and I am back in busines (except it bother's me that this has
>>>>> happened and I have lost icons on the right side, so I usually
>>>>> continue
>>>>> and/or save whatever I was doing and reboot to resume normal
>>>>> operations
>>>>> until the next time.
>>>>>
>>>>> The "next time" usually occurs a day or so later - but will ALWAYS
>>>>> return
>>>>> in
>>>>> a timely manner - ALWAYS.
>>>>>
>>>>> So, I know this was long, but I wanted to be very very detailed
>>>>> because
>>>>> I
>>>>> am
>>>>> so tired of this happening and I want someone to please figure this
>>>>> out
>>>>> and
>>>>> help me stop pulling my hair out!!
>>>>>
>>>>> One last thing - should I try to use WinSockFix.exe, or is that wrong
>>>>> to
>>>>> do
>>>>> with this situation?
>>>>>
>>>>> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[PA Bear [MS MVP]]

Re: Explorer.exe crashes! - Have detailed info, please help!!

Did you do everything here before you posted your log?
http://www.castlecops.com/t102301-Hijackthis_Guidelines_Read_Before_Posting.html

Also read all Announcements here:
http://www.castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html

Like most forums that deal with HijackThis logs, CastleCops is very, very
busy. It may take 5-7 days before you get a reply. There are currently 10
others ahead of you in the queue.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


AWA wrote:
> http://www.castlecops.com/t212722-Please_help_with_my_log.html
>
> "PA Bear [MS MVP]" wrote:
>
>> Please cite the URL pointing to the forum thread where you posted your
>> HijackThis log for review.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> AWA wrote:
>>> Yeah, I read this same exact reply you left for others, which is why I
>>> made
>>> certain I mentioned that I have already done a full check for viruses &
>>> spyware/malware over the last 3 months.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Unexplained computer behavior may be caused by deceptive software
>>>> http://support.microsoft.com/kb/827315
>>>>
>>>> Run a /thorough/ check for hijackware, including posting your
>>>> hijackthis
>>>> log to an appropriate forum.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.org/a/parasite.htm
>>>> http://aumha.org/a/quickfix.htm
>>>> http://aumha.net/viewtopic.php?t=5878
>>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://defendingyourmachine2.blogspot.com/
>>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>>>
>>>> When all else fails, HijackThis v2.0.2
>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
>>>> use.
>>>> It will help you to both identify and remove any hijackware/spyware
>>>> with
>>>> assistance from an expert. **Post your log to
>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>> http://castlecops.com/forum67.html,
>>>> http://forums.subratam.org/index.php?showforum=7,
>>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>>>> expert
>>>> analysis, not here.**
>>>>
>>>> If the procedures look too complex - and there is no shame in admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>>
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> AWA wrote:
>>>>> Ok, so this has been happeneing for some time now. I would like to say
>>>>> ever
>>>>> since I installed IE7. In fact, lots of errors have happened since
>>>>> IE7,
>>>>> but
>>>>> that's another day. Ready? Here we go: Like some other folks here, I
>>>>> keep
>>>>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
>>>>> and
>>>>> Settings folder in the temp file where you would find the file:
>>>>> appcompat.txt
>>>>>
>>>>> Now, key point: For my situation, (btw, I am using Windows XP Media
>>>>> Center
>>>>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
>>>>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
>>>>> happens
>>>>> when I attempt to log into eBay while having AOL Software up and
>>>>> running
>>>>> at
>>>>> the same time.
>>>>>
>>>>> So, the Windows Explorer Error Signature Window pops up and naturally
>>>>> states
>>>>> the reporting details, blah blah, and for more infomation regarding
>>>>> this
>>>>> error message click here link. The "error signature" states the
>>>>> following:
>>>>>
>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
>>>>> Shell32.dll
>>>>> ModVer: 6.0.2900.3241 Offset: 001d02eb
>>>>>
>>>>> The referencing text, "appcompat.txt" file contains this information:
>>>>>
>>>>> <?xml version="1.0" encoding="UTF-16"?>
>>>>> <DATABASE>
>>>>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
>>>>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
>>>>> CHECKSUM="0x8E9BCF02"
>>>>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
>>>>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
>>>>> Base
>>>>> API" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>>>> ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
>>>>> LEGAL_COPYRIGHT="© Microsoft
>>>>> Corporation.
>>>>> All
>>>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>>>> 07:56:23"
>>>>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
>>>>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
>>>>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
>>>>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
>>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
>>>>> reserved."
>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>> VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
>>>>> 13:31:19"
>>>>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
>>>>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
>>>>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
>>>>> COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
>>>>> Operating System" FILE_VERSION="5.1.2600.3119
>>>>> (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
>>>>> INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
>>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
>>>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
>>>>> 15:52:53"
>>>>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
>>>>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
>>>>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>>>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
>>>>> LEGAL_COPYRIGHT="©
>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>>>> 07:56:36"
>>>>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
>>>>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
>>>>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
>>>>> Operating System" FILE_VERSION="5.1.2600.2726
>>>>> (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
>>>>> INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
>>>>> 04:39:47"
>>>>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
>>>>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
>>>>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
>>>>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
>>>>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright ©
>>>>> Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
>>>>> 11:28:05"
>>>>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
>>>>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
>>>>> SIZE="8460288"
>>>>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
>>>>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
>>>>> FILE_DESCRIPTION="Windows Shell Common Dll"
>>>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>>>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
>>>>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
>>>>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
>>>>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
>>>>> 03:33:59"
>>>>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" />
>>>>> <MATCHING_FILE NAME="user32.dll" SIZE="577536"
>>>>> CHECKSUM="0x1AB40203"
>>>>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
>>>>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
>>>>> Client
>>>>> DLL" COMPANY_NAME="Microsoft Corporation"
>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>> FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
>>>>> ORIGINAL_FILENAME="user32"
>>>>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft
>>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>> VERFILEDATELO="0x0"
>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
>>>>> 15:36:28"
>>>>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
>>>>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
>>>>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
>>>>> FILE_DESCRIPTION="Internet Extensions for Win32"
>>>>> COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
>>>>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
>>>>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
>>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
>>>>> reserved."
>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
>>>>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
>>>>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
>>>>> 23:56:00"
>>>>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
>>>>> States)
>>>>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
>>>>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
>>>>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
>>>>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating
>>>>> System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
>>>>> INTERNAL_NAME="WINSOCK"
>>>>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
>>>>> API
>>>>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
>>>>> UPTO_BIN_FILE_VERSION="3.10.0.103"
>>>>> UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
>>>>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
>>>>> </DATABASE>
>>>>>
>>>>> -------------------------------
>>>>>
>>>>> Now, I know you may be thinking, this isn't a "crash" it's just my
>>>>> computer
>>>>> telling me something has happened. NOT. It is indeed a crash and
>>>>> here's
>>>>> why:
>>>>>
>>>>> The "message" window pops-up with the info and asks if I want to
>>>>> report
>>>>> it
>>>>> to Microsoft (which I have been doing for months). The ONLY way to
>>>>> continue
>>>>> using my computer is by sending the info. So, I send the info. Then,
>>>>> it
>>>>> happens all over again - immediately (the pop-up window, etc.), and I
>>>>> send
>>>>> it again. Once sent, that's it - it's over. Computer is frozen dead.
>>>>> The
>>>>> ONLY way to continue is to open the task manager, which is now ONLY
>>>>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
>>>>> are
>>>>> 2,
>>>>> it usually doesn't matter which one I end task on, but sometimes it
>>>>> does).
>>>>> Most of the time that's all I have to do. If that doesn;t work the
>>>>> fiorst
>>>>> time, then I need to get back into the task manager and end task on
>>>>> dwwin.exe (something like that).
>>>>>
>>>>> Now, the computer flickers, some icons are REMOVED from the right side
>>>>> taskbar, and I am back in busines (except it bother's me that this has
>>>>> happened and I have lost icons on the right side, so I usually
>>>>> continue
>>>>> and/or save whatever I was doing and reboot to resume normal
>>>>> operations
>>>>> until the next time.
>>>>>
>>>>> The "next time" usually occurs a day or so later - but will ALWAYS
>>>>> return
>>>>> in
>>>>> a timely manner - ALWAYS.
>>>>>
>>>>> So, I know this was long, but I wanted to be very very detailed
>>>>> because
>>>>> I
>>>>> am
>>>>> so tired of this happening and I want someone to please figure this
>>>>> out
>>>>> and
>>>>> help me stop pulling my hair out!!
>>>>>
>>>>> One last thing - should I try to use WinSockFix.exe, or is that wrong
>>>>> to
>>>>> do
>>>>> with this situation?
>>>>>
>>>>> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[PA Bear [MS MVP]]

Re: Explorer.exe crashes! - Have detailed info, please help!!

I've pinged a Moderator and gave her some background info, including a link
to this thread.

PA Bear [MS MVP] wrote:
> Did you do everything here before you posted your log?
> http://www.castlecops.com/t102301-Hijackthis_Guidelines_Read_Before_Posting.html
>
> Also read all Announcements here:
> http://www.castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
>
> Like most forums that deal with HijackThis logs, CastleCops is very, very
> busy. It may take 5-7 days before you get a reply. There are currently
> 10
> others ahead of you in the queue.
>
> AWA wrote:
>> http://www.castlecops.com/t212722-Please_help_with_my_log.html
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Please cite the URL pointing to the forum thread where you posted your
>>> HijackThis log for review.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>> AWA wrote:
>>>> Yeah, I read this same exact reply you left for others, which is why I
>>>> made
>>>> certain I mentioned that I have already done a full check for viruses &
>>>> spyware/malware over the last 3 months.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Unexplained computer behavior may be caused by deceptive software
>>>>> http://support.microsoft.com/kb/827315
>>>>>
>>>>> Run a /thorough/ check for hijackware, including posting your
>>>>> hijackthis
>>>>> log to an appropriate forum.
>>>>>
>>>>> Checking for/Help with Hijackware
>>>>> http://aumha.org/a/parasite.htm
>>>>> http://aumha.org/a/quickfix.htm
>>>>> http://aumha.net/viewtopic.php?t=5878
>>>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>>> http://inetexplorer.mvps.org/tshoot.html
>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>>> http://defendingyourmachine2.blogspot.com/
>>>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>>>>
>>>>> When all else fails, HijackThis v2.0.2
>>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
>>>>> use.
>>>>> It will help you to both identify and remove any hijackware/spyware
>>>>> with
>>>>> assistance from an expert. **Post your log to
>>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>>> http://castlecops.com/forum67.html,
>>>>> http://forums.subratam.org/index.php?showforum=7,
>>>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>>>>> expert
>>>>> analysis, not here.**
>>>>>
>>>>> If the procedures look too complex - and there is no shame in
>>>>> admitting
>>>>> this isn't your cup of tea - take the machine to a local, reputable
>>>>> and
>>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>>>
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin http://aumha.net
>>>>> DTS-L http://dts-l.net/
>>>>>
>>>>> AWA wrote:
>>>>>> Ok, so this has been happeneing for some time now. I would like to
>>>>>> say
>>>>>> ever
>>>>>> since I installed IE7. In fact, lots of errors have happened since
>>>>>> IE7,
>>>>>> but
>>>>>> that's another day. Ready? Here we go: Like some other folks here, I
>>>>>> keep
>>>>>> getting Explorer.exe crashes. Dr. Watson references it to my
>>>>>> Documents
>>>>>> and
>>>>>> Settings folder in the temp file where you would find the file:
>>>>>> appcompat.txt
>>>>>>
>>>>>> Now, key point: For my situation, (btw, I am using Windows XP Media
>>>>>> Center
>>>>>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
>>>>>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
>>>>>> happens
>>>>>> when I attempt to log into eBay while having AOL Software up and
>>>>>> running
>>>>>> at
>>>>>> the same time.
>>>>>>
>>>>>> So, the Windows Explorer Error Signature Window pops up and naturally
>>>>>> states
>>>>>> the reporting details, blah blah, and for more infomation regarding
>>>>>> this
>>>>>> error message click here link. The "error signature" states the
>>>>>> following:
>>>>>>
>>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
>>>>>> Shell32.dll
>>>>>> ModVer: 6.0.2900.3241 Offset: 001d02eb
>>>>>>
>>>>>> The referencing text, "appcompat.txt" file contains this information:
>>>>>>
>>>>>> <?xml version="1.0" encoding="UTF-16"?>
>>>>>> <DATABASE>
>>>>>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
>>>>>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
>>>>>> CHECKSUM="0x8E9BCF02"
>>>>>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
>>>>>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
>>>>>> Base
>>>>>> API" COMPANY_NAME="Microsoft Corporation"
>>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>>>>> ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
>>>>>> LEGAL_COPYRIGHT="© Microsoft
>>>>>> Corporation.
>>>>>> All
>>>>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>>>>> 07:56:23"
>>>>>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
>>>>>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
>>>>>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
>>>>>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft
>>>>>> Corporation"
>>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
>>>>>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
>>>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
>>>>>> reserved."
>>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>>> VERFILETYPE="0x2"
>>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
>>>>>> 13:31:19"
>>>>>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
>>>>>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
>>>>>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
>>>>>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
>>>>>> COMPANY_NAME="Microsoft
>>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
>>>>>> Operating System" FILE_VERSION="5.1.2600.3119
>>>>>> (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
>>>>>> INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
>>>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
>>>>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
>>>>>> 15:52:53"
>>>>>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
>>>>>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
>>>>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
>>>>>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
>>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
>>>>>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
>>>>>> LEGAL_COPYRIGHT="©
>>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
>>>>>> 07:56:36"
>>>>>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
>>>>>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
>>>>>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
>>>>>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
>>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
>>>>>> Operating System" FILE_VERSION="5.1.2600.2726
>>>>>> (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
>>>>>> INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
>>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
>>>>>> 04:39:47"
>>>>>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
>>>>>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
>>>>>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
>>>>>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
>>>>>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright ©
>>>>>> Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
>>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
>>>>>> 11:28:05"
>>>>>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
>>>>>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
>>>>>> SIZE="8460288"
>>>>>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
>>>>>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
>>>>>> FILE_DESCRIPTION="Windows Shell Common Dll"
>>>>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
>>>>>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
>>>>>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
>>>>>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
>>>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
>>>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
>>>>>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
>>>>>> 03:33:59"
>>>>>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" />
>>>>>> <MATCHING_FILE NAME="user32.dll" SIZE="577536"
>>>>>> CHECKSUM="0x1AB40203"
>>>>>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
>>>>>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
>>>>>> Client
>>>>>> DLL" COMPANY_NAME="Microsoft Corporation"
>>>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
>>>>>> FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
>>>>>> ORIGINAL_FILENAME="user32"
>>>>>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft
>>>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
>>>>>> VERFILEDATELO="0x0"
>>>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
>>>>>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
>>>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
>>>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
>>>>>> 15:36:28"
>>>>>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
>>>>>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
>>>>>> BIN_PRODUCT_VERSION="7.0.6000.16574"
>>>>>> PRODUCT_VERSION="7.00.6000.16574"
>>>>>> FILE_DESCRIPTION="Internet Extensions for Win32"
>>>>>> COMPANY_NAME="Microsoft
>>>>>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
>>>>>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
>>>>>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
>>>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
>>>>>> reserved."
>>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
>>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
>>>>>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
>>>>>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
>>>>>> 23:56:00"
>>>>>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
>>>>>> States)
>>>>>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
>>>>>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
>>>>>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
>>>>>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
>>>>>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating
>>>>>> System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
>>>>>> INTERNAL_NAME="WINSOCK"
>>>>>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
>>>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
>>>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
>>>>>> API
>>>>>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
>>>>>> UPTO_BIN_FILE_VERSION="3.10.0.103"
>>>>>> UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
>>>>>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
>>>>>> </DATABASE>
>>>>>>
>>>>>> -------------------------------
>>>>>>
>>>>>> Now, I know you may be thinking, this isn't a "crash" it's just my
>>>>>> computer
>>>>>> telling me something has happened. NOT. It is indeed a crash and
>>>>>> here's
>>>>>> why:
>>>>>>
>>>>>> The "message" window pops-up with the info and asks if I want to
>>>>>> report
>>>>>> it
>>>>>> to Microsoft (which I have been doing for months). The ONLY way to
>>>>>> continue
>>>>>> using my computer is by sending the info. So, I send the info. Then,
>>>>>> it
>>>>>> happens all over again - immediately (the pop-up window, etc.), and I
>>>>>> send
>>>>>> it again. Once sent, that's it - it's over. Computer is frozen dead.
>>>>>> The
>>>>>> ONLY way to continue is to open the task manager, which is now ONLY
>>>>>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
>>>>>> are
>>>>>> 2,
>>>>>> it usually doesn't matter which one I end task on, but sometimes it
>>>>>> does).
>>>>>> Most of the time that's all I have to do. If that doesn;t work the
>>>>>> fiorst
>>>>>> time, then I need to get back into the task manager and end task on
>>>>>> dwwin.exe (something like that).
>>>>>>
>>>>>> Now, the computer flickers, some icons are REMOVED from the right
>>>>>> side
>>>>>> taskbar, and I am back in busines (except it bother's me that this
>>>>>> has
>>>>>> happened and I have lost icons on the right side, so I usually
>>>>>> continue
>>>>>> and/or save whatever I was doing and reboot to resume normal
>>>>>> operations
>>>>>> until the next time.
>>>>>>
>>>>>> The "next time" usually occurs a day or so later - but will ALWAYS
>>>>>> return
>>>>>> in
>>>>>> a timely manner - ALWAYS.
>>>>>>
>>>>>> So, I know this was long, but I wanted to be very very detailed
>>>>>> because
>>>>>> I
>>>>>> am
>>>>>> so tired of this happening and I want someone to please figure this
>>>>>> out
>>>>>> and
>>>>>> help me stop pulling my hair out!!
>>>>>>
>>>>>> One last thing - should I try to use WinSockFix.exe, or is that wrong
>>>>>> to
>>>>>> do
>>>>>> with this situation?
>>>>>>
>>>>>> OK, that's it! ANYONE, please help with a solution! Thank you.

 

[AWA]

Re: Explorer.exe crashes! - Have detailed info, please help!!

oh. Well it gave me the option to, so I hit the cancel button. Oh well.

Thanks again.

"PA Bear [MS MVP]" wrote:

> You can't cancel posts to the MS newsserver.
>
> AWA wrote:
> > Hi again. I do not know why that previous post I CANCELLED ended up
> > posting,
> > but I meant to just post the URL you requested - as noted in the follow-up
> > reply.
> >
> > Thanks for your assistance.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Please cite the URL pointing to the forum thread where you posted your
> >> HijackThis log for review.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> AWA wrote:
> >>> Yeah, I read this same exact reply you left for others, which is why I
> >>> made
> >>> certain I mentioned that I have already done a full check for viruses &
> >>> spyware/malware over the last 3 months.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Unexplained computer behavior may be caused by deceptive software
> >>>> http://support.microsoft.com/kb/827315
> >>>>
> >>>> Run a /thorough/ check for hijackware, including posting your
> >>>> hijackthis
> >>>> log to an appropriate forum.
> >>>>
> >>>> Checking for/Help with Hijackware
> >>>> http://aumha.org/a/parasite.htm
> >>>> http://aumha.org/a/quickfix.htm
> >>>> http://aumha.net/viewtopic.php?t=5878
> >>>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> >>>> http://mvps.org/winhelp2002/unwanted.htm
> >>>> http://inetexplorer.mvps.org/data/prevention.htm
> >>>> http://inetexplorer.mvps.org/tshoot.html
> >>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >>>> http://defendingyourmachine2.blogspot.com/
> >>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
> >>>>
> >>>> When all else fails, HijackThis v2.0.2
> >>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
> >>>> use.
> >>>> It will help you to both identify and remove any hijackware/spyware
> >>>> with
> >>>> assistance from an expert. **Post your log to
> >>>> http://forums.spybot.info/forumdisplay.php?f=22,
> >>>> http://castlecops.com/forum67.html,
> >>>> http://forums.subratam.org/index.php?showforum=7,
> >>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> >>>> expert
> >>>> analysis, not here.**
> >>>>
> >>>> If the procedures look too complex - and there is no shame in admitting
> >>>> this isn't your cup of tea - take the machine to a local, reputable and
> >>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>>>
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> AWA wrote:
> >>>>> Ok, so this has been happeneing for some time now. I would like to say
> >>>>> ever
> >>>>> since I installed IE7. In fact, lots of errors have happened since
> >>>>> IE7,
> >>>>> but
> >>>>> that's another day. Ready? Here we go: Like some other folks here, I
> >>>>> keep
> >>>>> getting Explorer.exe crashes. Dr. Watson references it to my Documents
> >>>>> and
> >>>>> Settings folder in the temp file where you would find the file:
> >>>>> appcompat.txt
> >>>>>
> >>>>> Now, key point: For my situation, (btw, I am using Windows XP Media
> >>>>> Center
> >>>>> Edition, SP2 on a Sony Vaio Desktop - scanned for viruses and
> >>>>> spyware/malware - none found) this error ONLY (and I do mean ONLY)
> >>>>> happens
> >>>>> when I attempt to log into eBay while having AOL Software up and
> >>>>> running
> >>>>> at
> >>>>> the same time.
> >>>>>
> >>>>> So, the Windows Explorer Error Signature Window pops up and naturally
> >>>>> states
> >>>>> the reporting details, blah blah, and for more infomation regarding
> >>>>> this
> >>>>> error message click here link. The "error signature" states the
> >>>>> following:
> >>>>>
> >>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
> >>>>> Shell32.dll
> >>>>> ModVer: 6.0.2900.3241 Offset: 001d02eb
> >>>>>
> >>>>> The referencing text, "appcompat.txt" file contains this information:
> >>>>>
> >>>>> <?xml version="1.0" encoding="UTF-16"?>
> >>>>> <DATABASE>
> >>>>> <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
> >>>>> <MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
> >>>>> CHECKSUM="0x8E9BCF02"
> >>>>> BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
> >>>>> PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32
> >>>>> Base
> >>>>> API" COMPANY_NAME="Microsoft Corporation"
> >>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> >>>>> ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
> >>>>> LEGAL_COPYRIGHT="© Microsoft
> >>>>> Corporation.
> >>>>> All
> >>>>> rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>>>> PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
> >>>>> 07:56:23"
> >>>>> UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="gdi32.dll" SIZE="282112"
> >>>>> CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159"
> >>>>> BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159"
> >>>>> FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"
> >>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>>>> FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)"
> >>>>> ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32"
> >>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
> >>>>> reserved."
> >>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>>>> VERFILETYPE="0x2"
> >>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3159"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007
> >>>>> 13:31:19"
> >>>>> UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
> >>>>> CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
> >>>>> BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
> >>>>> FILE_DESCRIPTION="Windows NT BASE API Client DLL"
> >>>>> COMPANY_NAME="Microsoft
> >>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
> >>>>> Operating System" FILE_VERSION="5.1.2600.3119
> >>>>> (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32"
> >>>>> INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
> >>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
> >>>>> LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
> >>>>> 15:52:53"
> >>>>> UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="ntdll.dll" SIZE="708096"
> >>>>> CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180"
> >>>>> BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
> >>>>> FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"
> >>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>>>> FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
> >>>>> ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
> >>>>> LEGAL_COPYRIGHT="©
> >>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2180"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
> >>>>> 07:56:36"
> >>>>> UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
> >>>>> CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726"
> >>>>> BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726"
> >>>>> FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
> >>>>> Corporation" PRODUCT_NAME="Microsoft® Windows®
> >>>>> Operating System" FILE_VERSION="5.1.2600.2726
> >>>>> (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL"
> >>>>> INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
> >>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="5.1.2600.2726"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005
> >>>>> 04:39:47"
> >>>>> UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376"
> >>>>> CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139"
> >>>>> BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139"
> >>>>> COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139"
> >>>>> INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright ©
> >>>>> Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
> >>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>>>> PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3139"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007
> >>>>> 11:28:05"
> >>>>> UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United
> >>>>> States) [0x409]" /> <MATCHING_FILE NAME="shell32.dll"
> >>>>> SIZE="8460288"
> >>>>> CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241"
> >>>>> BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241"
> >>>>> FILE_DESCRIPTION="Windows Shell Common Dll"
> >>>>> COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
> >>>>> Windows® Operating System" FILE_VERSION="6.00.2900.3241
> >>>>> (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL"
> >>>>> INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
> >>>>> Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>>>> VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> >>>>> MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="6.0.2900.3241"
> >>>>> UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007
> >>>>> 03:33:59"
> >>>>> UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" />
> >>>>> <MATCHING_FILE NAME="user32.dll" SIZE="577536"
> >>>>> CHECKSUM="0x1AB40203"
> >>>>> BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099"
> >>>>> PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API
> >>>>> Client
> >>>>> DLL" COMPANY_NAME="Microsoft Corporation"
> >>>>> PRODUCT_NAME="Microsoft® Windows® Operating System"
> >>>>> FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)"
> >>>>> ORIGINAL_FILENAME="user32"
> >>>>> INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft
> >>>>> Corporation. All rights reserved." VERFILEDATEHI="0x0"
> >>>>> VERFILEDATELO="0x0"
> >>>>> VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
> >>>>> PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001"
> >>>>> UPTO_BIN_FILE_VERSION="5.1.2600.3099"
> >>>>> UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007
> >>>>> 15:36:28"
> >>>>> UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="wininet.dll" SIZE="824832"
> >>>>> CHECKSUM="0x1332C54F" BIN_FILE_VERSION="7.0.6000.16574"
> >>>>> BIN_PRODUCT_VERSION="7.0.6000.16574" PRODUCT_VERSION="7.00.6000.16574"
> >>>>> FILE_DESCRIPTION="Internet Extensions for Win32"
> >>>>> COMPANY_NAME="Microsoft
> >>>>> Corporation" PRODUCT_NAME="Windows® Internet Explorer"
> >>>>> FILE_VERSION="7.00.6000.16574 (vista_gdr.071008-1500)"
> >>>>> ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
> >>>>> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
> >>>>> reserved."
> >>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
> >>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCDD34"
> >>>>> LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16574"
> >>>>> UPTO_BIN_PRODUCT_VERSION="7.0.6000.16574" LINK_DATE="10/10/2007
> >>>>> 23:56:00"
> >>>>> UPTO_LINK_DATE="10/10/2007 23:56:00" VER_LANGUAGE="English (United
> >>>>> States)
> >>>>> [0x409]" /> <MATCHING_FILE NAME="winsock.dll" SIZE="2864"
> >>>>> CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"
> >>>>> BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"
> >>>>> FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft
> >>>>> Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating
> >>>>> System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
> >>>>> INTERNAL_NAME="WINSOCK"
> >>>>> LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
> >>>>> VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
> >>>>> VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
> >>>>> API
> >>>>> for Windows" S16BIT_MODULE_NAME="WINSOCK"
> >>>>> UPTO_BIN_FILE_VERSION="3.10.0.103"
> >>>>> UPTO_BIN_PRODUCT_VERSION="3.10.0.103"
> >>>>> VER_LANGUAGE="English (United States) [0x409]" /> </EXE>
> >>>>> </DATABASE>
> >>>>>
> >>>>> -------------------------------
> >>>>>
> >>>>> Now, I know you may be thinking, this isn't a "crash" it's just my
> >>>>> computer
> >>>>> telling me something has happened. NOT. It is indeed a crash and
> >>>>> here's
> >>>>> why:
> >>>>>
> >>>>> The "message" window pops-up with the info and asks if I want to
> >>>>> report
> >>>>> it
> >>>>> to Microsoft (which I have been doing for months). The ONLY way to
> >>>>> continue
> >>>>> using my computer is by sending the info. So, I send the info. Then,
> >>>>> it
> >>>>> happens all over again - immediately (the pop-up window, etc.), and I
> >>>>> send
> >>>>> it again. Once sent, that's it - it's over. Computer is frozen dead.
> >>>>> The
> >>>>> ONLY way to continue is to open the task manager, which is now ONLY
> >>>>> accessible via Ctrl-Alt-Delete, and end task on drwatson.exe (there
> >>>>> are