Printing problem - need to restart print spooler service

  • Thread starter Thread starter Sleb
  • Start date Start date
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Sleb

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Hi,

I am out of ideas. Here is my problem;

On a windows 2003 which is the only server on the network, all the tcp/ip
printers are installed on it. All printers on the workstation are installed
from the server. What happens is that on the hp laserjet 2200, print jobs are
staying in the queue and the printer shows offline on the server (happens
from time to time). When this happens;

- I can ping the printer without problem
- I can go into the GUI of the printer, don't see no errors
- All other printers are fine (so users can print on all other printers
except this one)
- I have to restart the print spooler service on the server. When I do that,
all print jobs are printed on the problematic printer

What I've tried;

- make printer offline/online
- change driver
- create a script that restarts the print spooler service every morning
- excluded the spool directory from the anti-virus

All of this did nothing, I still have the problem and can occur anytime
randomly. All printers are on hp jet directs. The jet direct that has the
problem printer also has another printer on another port which works fine
even when the problem printer goes offline.

My guess is that if the problem was on the printer or the jet direct,
restarting the print spooler service would not solve the problem temporarily.

Any ideas on things I could try?

Thanks
 
Re: Printing problem - need to restart print spooler service

Hello Sleb,

Did you use the latest drivers from HP for 2003? And did you check that also
the drivers for your workstation operating system are installed?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> Hi,
>
> I am out of ideas. Here is my problem;
>
> On a windows 2003 which is the only server on the network, all the
> tcp/ip printers are installed on it. All printers on the workstation
> are installed from the server. What happens is that on the hp laserjet
> 2200, print jobs are staying in the queue and the printer shows
> offline on the server (happens from time to time). When this happens;
>
> - I can ping the printer without problem
> - I can go into the GUI of the printer, don't see no errors
> - All other printers are fine (so users can print on all other
> printers
> except this one)
> - I have to restart the print spooler service on the server. When I do
> that,
> all print jobs are printed on the problematic printer
> What I've tried;
>
> - make printer offline/online
> - change driver
> - create a script that restarts the print spooler service every
> morning
> - excluded the spool directory from the anti-virus
> All of this did nothing, I still have the problem and can occur
> anytime randomly. All printers are on hp jet directs. The jet direct
> that has the problem printer also has another printer on another port
> which works fine even when the problem printer goes offline.
>
> My guess is that if the problem was on the printer or the jet direct,
> restarting the print spooler service would not solve the problem
> temporarily.
>
> Any ideas on things I could try?
>
> Thanks
>
 
Re: Printing problem - need to restart print spooler service

I have not checked this. What I will do is installed the latest 2003 printer
driver on the server and the latest xp one on the workstation. I'm pretty
sure it will not do anything but it's worth a try. I'll keep in touch of the
developements probably next week.

Thanks for the tip.

"Meinolf Weber" wrote:

> Hello Sleb,
>
> Did you use the latest drivers from HP for 2003? And did you check that also
> the drivers for your workstation operating system are installed?
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
> > Hi,
> >
> > I am out of ideas. Here is my problem;
> >
> > On a windows 2003 which is the only server on the network, all the
> > tcp/ip printers are installed on it. All printers on the workstation
> > are installed from the server. What happens is that on the hp laserjet
> > 2200, print jobs are staying in the queue and the printer shows
> > offline on the server (happens from time to time). When this happens;
> >
> > - I can ping the printer without problem
> > - I can go into the GUI of the printer, don't see no errors
> > - All other printers are fine (so users can print on all other
> > printers
> > except this one)
> > - I have to restart the print spooler service on the server. When I do
> > that,
> > all print jobs are printed on the problematic printer
> > What I've tried;
> >
> > - make printer offline/online
> > - change driver
> > - create a script that restarts the print spooler service every
> > morning
> > - excluded the spool directory from the anti-virus
> > All of this did nothing, I still have the problem and can occur
> > anytime randomly. All printers are on hp jet directs. The jet direct
> > that has the problem printer also has another printer on another port
> > which works fine even when the problem printer goes offline.
> >
> > My guess is that if the problem was on the printer or the jet direct,
> > restarting the print spooler service would not solve the problem
> > temporarily.
> >
> > Any ideas on things I could try?
> >
> > Thanks
> >
>
>
>
 
Re: Printing problem - need to restart print spooler service


We have recently moved from one Windows 2003 domain to a new one
including new subnets etc. Since then one of our HP LaserJet 2600n
printers is causing us no end of problems. If you log in as an
administrator the prints go through without issue. However, log on as a
user and the job just sits in the spool queue. the only way to get the
job to print is to restart the spooler service on the server. I have
granted full rights to everyone to the spool file location on the
server and the latest device drivers have been installed, of which get
pushed down to the clients upon logon. The users are also local
administrators.

I've recently upgraded the printers firmware to the latest but we're
still having the problem.

Any ideas?


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Re: Printing problem - need to restart print spooler service

Here is more info. I have installed to one of the user the same printer but
directly through tcp/ip instead of going through the server and when the
problem appears, the user can print on the one configurerd directly through
network.

Instead of putting more hours into this problem, what we did is to give a
script to one of the user over there that restarts the print spooler of the
server from her machine. Since this happens only about once a week, the
client didn't want to pay for more hours for that tiny problem.



"mng70" wrote:

>
> We have recently moved from one Windows 2003 domain to a new one
> including new subnets etc. Since then one of our HP LaserJet 2600n
> printers is causing us no end of problems. If you log in as an
> administrator the prints go through without issue. However, log on as a
> user and the job just sits in the spool queue. the only way to get the
> job to print is to restart the spooler service on the server. I have
> granted full rights to everyone to the spool file location on the
> server and the latest device drivers have been installed, of which get
> pushed down to the clients upon logon. The users are also local
> administrators.
>
> I've recently upgraded the printers firmware to the latest but we're
> still having the problem.
>
> Any ideas?
>
>
> --
> mng70
> ------------------------------------------------------------------------
> mng70's Profile: http://forums.techarena.in/member.php?userid=40728
> View this thread: http://forums.techarena.in/showthread.php?t=894745
>
> http://forums.techarena.in
>
>
 
Re: Printing problem - need to restart print spooler service

>I am out of ideas. Here is my problem;
>
>On a windows 2003 which is the only server on the network, all the tcp/ip
>printers are installed on it. All printers on the workstation are installed
>from the server. What happens is that on the hp laserjet 2200, print jobs are
>staying in the queue and the printer shows offline on the server (happens
>from time to time). When this happens;
>
>- I can ping the printer without problem
>- I can go into the GUI of the printer, don't see no errors
>- All other printers are fine (so users can print on all other printers
>except this one)
>- I have to restart the print spooler service on the server. When I do that,
>all print jobs are printed on the problematic printer
>
>What I've tried;
>
>- make printer offline/online
>- change driver
>- create a script that restarts the print spooler service every morning
>- excluded the spool directory from the anti-virus
>
>All of this did nothing, I still have the problem and can occur anytime
>randomly. All printers are on hp jet directs. The jet direct that has the
>problem printer also has another printer on another port which works fine
>even when the problem printer goes offline.
>
>My guess is that if the problem was on the printer or the jet direct,
>restarting the print spooler service would not solve the problem temporarily.
>
>Any ideas on things I could try?

Try out some of the post-SP2 patches mentioned in this article:

http://support.microsoft.com/kb/934885
http://support.microsoft.com/kb/946198
http://support.microsoft.com/kb/944203
http://support.microsoft.com/kb/937193

Also, check out the info in this article as well:
http://support.microsoft.com/kb/947477

What about SpoolerPriority? Set to default 0 or high priority 1?

- Thee Chicago Wolf
 
Re: Printing problem - need to restart print spooler service


We were experiencing the same problem with an HP Color Laserjet 2600n.
The only users that were able to print were Domain Administrators. We
found that when we unchecked the "Enable bidirectional support" option
on the Ports tab in properties for this printer, all users were able to
print. Hope this helps.


--
bubbrubb
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