Installation Failure Error Code: 0x80070005

  • Thread starter Thread starter billbiro
  • Start date Start date
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billbiro

Guest
Ever since 3 Jan 2006 the following update has failed.
Definition Update for Windows Defender - KB915597 (Definition 1.24.5611.0)


Other updates have been successful during this time

Below is the portion windowsupdate.log for the latest failure - Any help
greatly appreciated




2008-01-18 10:03:21:265 2400 1144 AU Auto-approving update for install,
updateId = {4D931D0C-D8A9-4678-911C-748437AAC118}.100, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=1
2008-01-18 10:03:21:265 2400 1144 AU Auto-approved 1 update(s) for install
(NOT for Ux), installType=2
2008-01-18 10:03:21:265 2400 1144 AU #############
2008-01-18 10:03:21:265 2400 1144 AU ## START ## AU: Install updates
2008-01-18 10:03:21:265 2400 1144 AU #########
2008-01-18 10:03:21:265 2400 1144 AU # Initiating minor updates install
2008-01-18 10:03:21:265 2400 1144 AU # Approved updates = 1
2008-01-18 10:03:21:265 2400 1144 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {4963994A-F890-4F4D-AAA2-676CBA87A817}]
2008-01-18 10:03:21:265 2400 17c0 Agent *************
2008-01-18 10:03:21:265 2400 17c0 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2008-01-18 10:03:21:265 2400 17c0 Agent *********
2008-01-18 10:03:21:265 2400 17c0 Agent * Updates to install = 1
2008-01-18 10:03:21:281 2400 17c0 Agent * Title = Definition Update for
Windows Defender - KB915597 (Definition 1.24.5611.0)
2008-01-18 10:03:21:281 2400 17c0 Agent * UpdateId =
{4D931D0C-D8A9-4678-911C-748437AAC118}.100
2008-01-18 10:03:21:281 2400 17c0 Agent * Bundles 1 updates:
2008-01-18 10:03:21:281 2400 17c0 Agent *
{1164331F-222A-4721-8ABE-F94594C1A3C5}.100
2008-01-18 10:03:26:218 2400 52c Report REPORT EVENT:
{3393D295-672D-4F33-A8F8-4131E2E0E346} 2008-01-18
10:03:21:218-0000 1 162 101 {4D931D0C-D8A9-4678-911C-748437AAC118} 100 0 AutomaticUpdates Success Content Download Download succeeded.
2008-01-18 10:03:26:218 2400 52c Report REPORT EVENT:
{D3A7C364-62C7-4413-8A65-5B49FF155089} 2008-01-18
10:03:21:265-0000 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Saturday, January 19, 2008 at 3:00 AM: - Definition Update for
Windows Defender - KB915597 (Definition 1.24.5611.0)
2008-01-18 10:03:35:562 2400 17c0 DnldMgr Preparing update for install,
updateId = {1164331F-222A-4721-8ABE-F94594C1A3C5}.100.
2008-01-18 10:03:38:203 2400 17c0 Misc FATAL: Failed to copy file from
C:\WINDOWS\SoftwareDistribution\Download\9f72dd39e7ad701bfb5afa16b4bd6918f3f32260
to C:\WINDOWS\SoftwareDistribution\Download\Install\mpas-d.exe (hr =
80070005) after 5 retries
2008-01-18 10:03:38:203 2400 17c0 DnldMgr WARNING: ExtractUpdateFiles failed
with 0x80070005.
2008-01-18 10:03:38:203 2400 1144 AU >>## RESUMED ## AU: Installing update
[UpdateId = {4D931D0C-D8A9-4678-911C-748437AAC118}]
2008-01-18 10:03:38:203 2400 1144 AU # WARNING: Install failed, error =
0x80070005 / 0x80070005
2008-01-18 10:03:38:296 2400 17c0 Agent *********
2008-01-18 10:03:38:296 2400 17c0 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2008-01-18 10:03:38:296 2400 17c0 Agent *************
2008-01-18 10:03:38:296 2400 1144 AU Install call completed.
2008-01-18 10:03:38:296 2400 1144 AU # WARNING: Install call completed,
reboot required = No, error = 0x00000000
2008-01-18 10:03:38:296 2400 1144 AU #########
2008-01-18 10:03:38:296 2400 1144 AU ## END ## AU: Installing updates
[CallId = {4963994A-F890-4F4D-AAA2-676CBA87A817}]
2008-01-18 10:03:38:296 2400 1144 AU #############
2008-01-18 10:03:38:296 2400 1144 AU Install complete for all calls, reboot
NOT needed
2008-01-18 10:03:38:296 2400 1144 AU Setting AU scheduled install time to
2008-01-19 03:00:00
2008-01-18 10:03:38:296 2400 1144 AU Triggering Offline detection
(non-interactive)
2008-01-18 10:03:38:296 2400 968 AU #############
2008-01-18 10:03:38:296 2400 968 AU ## START ## AU: Search for updates
2008-01-18 10:03:38:296 2400 968 AU #########
2008-01-18 10:03:38:312 2400 968 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {FEDC4590-8596-47AE-AF4B-D67DE554C30F}]
2008-01-18 10:03:38:312 2400 52c Agent *************
2008-01-18 10:03:38:312 2400 52c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-18 10:03:38:312 2400 52c Agent *********
2008-01-18 10:03:38:312 2400 52c Agent * Online = No; Ignore download
priority = No
2008-01-18 10:03:38:312 2400 52c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-01-18 10:03:38:312 2400 52c Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-18 10:03:42:734 2400 52c Agent Update
{29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
supersedence
2008-01-18 10:03:42:734 2400 52c Agent Update
{B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
supersedence
2008-01-18 10:03:42:734 2400 52c Agent Update
{CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
supersedence
2008-01-18 10:03:42:734 2400 52c Agent * Added update
{4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
2008-01-18 10:03:42:734 2400 52c Agent * Found 1 updates and 33 categories
in search; evaluated appl. rules of 1067 out of 1449 deployed entities
2008-01-18 10:03:42:890 2400 52c Agent *********
2008-01-18 10:03:42:890 2400 52c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-18 10:03:42:890 2400 52c Agent *************
2008-01-18 10:03:42:906 2400 1144 AU >>## RESUMED ## AU: Search for
updates [CallId = {FEDC4590-8596-47AE-AF4B-D67DE554C30F}]
2008-01-18 10:03:42:906 2400 1144 AU # 1 updates detected
2008-01-18 10:03:42:906 2400 1144 AU WARNING: AU ignoring update during
offline scan:
2008-01-18 10:03:42:906 2400 1144 AU #########
2008-01-18 10:03:42:906 2400 1144 AU ## END ## AU: Search for updates
[CallId = {FEDC4590-8596-47AE-AF4B-D67DE554C30F}]
2008-01-18 10:03:42:906 2400 1144 AU #############
2008-01-18 10:03:42:906 2400 1144 AU Setting AU scheduled install time to
2008-01-19 03:00:00
2008-01-18 10:03:43:203 2400 52c Report REPORT EVENT:
{BB4E2BEB-FB7F-4A77-968A-B2C9B82A2B84} 2008-01-18
10:03:38:203-0000 1 182 101 {4D931D0C-D8A9-4678-911C-748437AAC118} 100 80070005 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Definition Update for Windows Defender - KB915597
(Definition 1.24.5611.0).
2008-01-18 10:11:56:687 2400 10fc AU AU found 0 updates for install at
shutdown
2008-01-18 10:11:57:078 3124 478 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2008-01-18 10:11:57:078 3124 478 Misc = Process: C:\WINDOWS\Explorer.EXE
2008-01-18 10:11:57:078 3124 478 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-01-18 10:11:57:031 3124 478 Shutdwn Install at shutdown: no updates to
install
2008-01-18 10:14:27:093 2400 968 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-01-18 10:14:39:015 2400 968 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000142 before signalling ready event.
2008-01-18 10:14:43:578 2400 968 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000142 before signalling ready event.
2008-01-18 10:14:43:828 2400 968 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000142 before signalling ready event.
2008-01-18 10:14:43:828 2400 968 AU FATAL: Failed to get session from
datastore, error = 0x80248011
2008-01-18 10:14:48:187 2400 968 Service *********
2008-01-18 10:14:48:187 2400 968 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2008-01-18 10:14:48:187 2400 968 Service *************
2008-01-18 10:15:55:500 2284 8f4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2008-01-18 10:15:55:500 2284 8f4 Misc = Process:
C:\WINDOWS\system32\svchost.exe
2008-01-18 10:15:55:500 2284 8f4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-01-18 10:15:55:500 2284 8f4 Service *************
2008-01-18 10:15:55:500 2284 8f4 Service ** START ** Service: Service startup
2008-01-18 10:15:55:500 2284 8f4 Service *********
2008-01-18 10:15:55:625 2284 8f4 Agent * WU client version 7.0.6000.381
2008-01-18 10:15:55:625 2284 8f4 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-01-18 10:15:55:687 2284 8f4 Agent * Access type: No proxy
2008-01-18 10:15:55:750 2284 8f4 Agent * Network state: Connected
2008-01-18 10:16:55:125 2284 8f4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-01-18 10:16:55:125 2284 8f4 Agent *********** Agent: Initializing
global settings cache ***********
2008-01-18 10:16:55:125 2284 8f4 Agent * WSUS server: <NULL>
2008-01-18 10:16:55:125 2284 8f4 Agent * WSUS status server: <NULL>
2008-01-18 10:16:55:125 2284 8f4 Agent * Target group: (Unassigned
Computers)
2008-01-18 10:16:55:125 2284 8f4 Agent * Windows Update access disabled: No
2008-01-18 10:16:55:156 2284 8f4 DnldMgr Download manager restoring 0
downloads
2008-01-18 10:16:55:828 2284 8f4 AU ########### AU: Initializing Automatic
Updates ###########
2008-01-18 10:16:55:984 2284 8f4 AU # Approval type: Scheduled (User
preference)
2008-01-18 10:16:55:984 2284 8f4 AU # Scheduled install day/time: Every
day at 3:00
2008-01-18 10:16:55:984 2284 8f4 AU # Auto-install minor updates: Yes
(User preference)
2008-01-18 10:16:56:218 2284 8f4 AU Setting AU scheduled install time to
2008-01-19 03:00:00
2008-01-18 10:16:59:125 2284 8f4 Report *********** Report: Initializing
static reporting data ***********
2008-01-18 10:16:59:125 2284 8f4 Report * OS Version = 5.1.2600.2.0.66304
2008-01-18 10:16:59:281 2284 8f4 Report * Computer Brand = Dell Inc.

2008-01-18 10:16:59:296 2284 8f4 Report * Computer Model = Dell DM051

2008-01-18 10:16:59:359 2284 8f4 Report * Bios Revision = A05
2008-01-18 10:16:59:359 2284 8f4 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A05
2008-01-18 10:16:59:359 2284 8f4 Report * Bios Release Date =
2006-03-31T00:00:00
2008-01-18 10:16:59:359 2284 8f4 Report * Locale ID = 1033
2008-01-18 10:17:01:109 2284 8f4 AU AU finished delayed initialization
2008-01-18 10:17:01:109 2284 8f4 AU #############
2008-01-18 10:17:01:109 2284 8f4 AU ## START ## AU: Search for updates
2008-01-18 10:17:01:109 2284 8f4 AU #########
2008-01-18 10:17:01:218 2284 8f4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {AD5F60E7-018E-4CBF-B55B-9E9D7A7A2C75}]
2008-01-18 10:17:22:718 2284 dd8 Report REPORT EVENT:
{865294CD-4F12-4E0F-974F-21CA15A30BE2} 2008-01-18
10:16:56:218-0000 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2008-01-18 10:17:22:718 2284 dd8 Agent *************
2008-01-18 10:17:22:718 2284 dd8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-18 10:17:22:750 2284 dd8 Agent *********
2008-01-18 10:17:22:750 2284 dd8 Agent * Online = No; Ignore download
priority = No
2008-01-18 10:17:22:750 2284 dd8 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-01-18 10:17:22:750 2284 dd8 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-18 10:20:27:234 2284 dd8 Agent Update
{29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
supersedence
2008-01-18 10:20:27:234 2284 dd8 Agent Update
{B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
supersedence
2008-01-18 10:20:27:234 2284 dd8 Agent Update
{CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
supersedence
2008-01-18 10:20:27:234 2284 dd8 Agent * Added update
{4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
2008-01-18 10:20:27:234 2284 dd8 Agent * Found 1 updates and 33 categories
in search; evaluated appl. rules of 1067 out of 1449 deployed entities
2008-01-18 10:20:32:968 2284 dd8 Agent *********
2008-01-18 10:20:32:968 2284 dd8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-18 10:20:32:968 2284 dd8 Agent *************
2008-01-18 10:20:32:984 2284 580 AU >>## RESUMED ## AU: Search for updates
[CallId = {AD5F60E7-018E-4CBF-B55B-9E9D7A7A2C75}]
2008-01-18 10:20:32:984 2284 580 AU # 1 updates detected
2008-01-18 10:20:33:171 2284 580 AU WARNING: AU ignoring update during
offline scan:
2008-01-18 10:20:33:171 2284 580 AU #########
2008-01-18 10:20:33:171 2284 580 AU ## END ## AU: Search for updates
[CallId = {AD5F60E7-018E-4CBF-B55B-9E9D7A7A2C75}]
2008-01-18 10:20:33:171 2284 580 AU #############
2008-01-18 10:20:35:687 2284 580 AU Setting AU scheduled install time to
2008-01-19 03:00:00
2008-01-18 10:22:53:078 3132 50c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2008-01-18 10:22:53:078 3132 50c Misc = Process: C:\Program Files\Windows
Defender\MSASCui.exe
2008-01-18 10:22:53:078 3132 50c Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2008-01-18 10:22:53:078 3132 50c COMAPI -------------
2008-01-18 10:22:53:078 3132 50c COMAPI -- START -- COMAPI: Search
[ClientId = Windows Defender]
2008-01-18 10:22:53:078 3132 50c COMAPI ---------
2008-01-18 10:22:53:390 2284 dd8 Agent *************
2008-01-18 10:22:53:390 2284 dd8 Agent ** START ** Agent: Finding updates
[CallerId = Windows Defender]
2008-01-18 10:22:53:390 2284 dd8 Agent *********
2008-01-18 10:22:53:390 2284 dd8 Agent * Online = Yes; Ignore download
priority = No
2008-01-18 10:22:53:390 2284 dd8 Agent * Criteria = "(IsInstalled = 0 and
IsHidden = 0 and CategoryIDs contains '0a487050-8b0f-4f81-b401-be4ceacd61cd')
or (IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains
'8c3fcc84-7410-4a95-8b89-a166a0190486')"
2008-01-18 10:22:53:390 2284 dd8 Agent * ServiceID =
{00000000-0000-0000-0000-000000000000}
2008-01-18 10:22:53:390 3132 50c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = Windows Defender]
2008-01-18 10:22:54:156 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-18 10:22:54:843 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:22:57:812 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-01-18 10:22:57:828 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:22:57:984 2284 dd8 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab
2008-01-18 10:22:57:984 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-01-18 10:22:58:015 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:22:58:453 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-01-18 10:22:58:781 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:23:06:515 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-01-18 10:23:06:546 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:23:06:703 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-01-18 10:23:07:250 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:23:07:296 2284 dd8 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-01-18 10:23:07:296 2284 dd8 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-01-18 10:23:36:312 2284 dd8 Driver DriverUtil marking
{FBD1E0DC-6D02-404E-A47F-E1A8DFC7A021}.100 e_detectionStateInstallable
2008-01-18 10:23:36:312 2284 dd8 Driver Matched driver to device
PCI\VEN_8086&DEV_27DC&SUBSYS_01AB1028&REV_01
2008-01-18 10:23:36:359 2284 dd8 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-01-18 10:23:36:359 2284 dd8 Driver Calculated driver attributes as
0x00000000
2008-01-18 10:23:36:968 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-01-18 10:23:36:968 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:23:37:109 2284 dd8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-01-18 10:23:37:125 2284 dd8 Misc Microsoft signed: Yes
2008-01-18 10:23:37:140 2284 dd8 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-01-18 10:23:37:140 2284 dd8 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-01-18 10:23:40:265 2284 dd8 Agent Update
{29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
supersedence
2008-01-18 10:23:40:265 2284 dd8 Agent Update
{B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
supersedence
2008-01-18 10:23:40:265 2284 dd8 Agent Update
{CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
supersedence
2008-01-18 10:23:40:265 2284 dd8 Agent * Added update
{4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
2008-01-18 10:23:40:265 2284 dd8 Agent * Found 1 updates and 33 categories
in search; evaluated appl. rules of 1067 out of 1449 deployed entities
2008-01-18 10:23:40:453 2284 dd8 Agent *********
2008-01-18 10:23:40:453 2284 dd8 Agent ** END ** Agent: Finding updates
[CallerId = Windows Defender]
2008-01-18 10:23:40:453 2284 dd8 Agent *************
2008-01-18 10:23:40:453 3132 b48 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = Windows Defender]
2008-01-18 10:23:40:562 3132 b48 COMAPI - Updates found = 1
2008-01-18 10:23:40:562 3132 b48 COMAPI ---------
2008-01-18 10:23:40:562 3132 b48 COMAPI -- END -- COMAPI: Search
[ClientId = Windows Defender]
2008-01-18 10:23:40:562 3132 b48 COMAPI -------------
2008-01-18 10:23:40:781 3132 c7c COMAPI -------------
2008-01-18 10:23:40:781 3132 c7c COMAPI -- START -- COMAPI: Download
[ClientId = Windows Defender]
2008-01-18 10:23:40:781 3132 c7c COMAPI ---------
2008-01-18 10:23:40:781 3132 c7c COMAPI - Forced: No; Download priority: 3
2008-01-18 10:23:40:781 3132 c7c COMAPI - Updates in request: 1
2008-01-18 10:23:40:781 3132 c7c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-18 10:23:40:812 3132 c7c COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = Windows Defender]
2008-01-18 10:23:40:828 2284 dd8 DnldMgr *************
2008-01-18 10:23:40:828 2284 dd8 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = Windows Defender]
2008-01-18 10:23:40:828 2284 dd8 DnldMgr *********
2008-01-18 10:23:40:828 2284 dd8 DnldMgr * Call ID =
{EFA45934-EB08-4C62-A19B-7C04605A0551}
2008-01-18 10:23:40:828 2284 dd8 DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-18 10:23:40:828 2284 dd8 DnldMgr * Updates to download = 1
2008-01-18 10:23:40:828 2284 dd8 Agent * Title = Definition Update for
Windows Defender - KB915597 (Definition 1.24.5611.0)
2008-01-18 10:23:40:828 2284 dd8 Agent * UpdateId =
{4D931D0C-D8A9-4678-911C-748437AAC118}.100
2008-01-18 10:23:40:828 2284 dd8 Agent * Bundles 1 updates:
2008-01-18 10:23:40:828 2284 dd8 Agent *
{1164331F-222A-4721-8ABE-F94594C1A3C5}.100
2008-01-18 10:23:40:828 2284 dd8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {1164331F-222A-4721-8ABE-F94594C1A3C5}.100] ***********
2008-01-18 10:23:41:046 2284 dd8 DnldMgr * All files for update were
already downloaded and are valid.
2008-01-18 10:23:41:062 2284 dd8 Agent *********
2008-01-18 10:23:41:062 2284 dd8 Agent ** END ** Agent: Downloading
updates [CallerId = Windows Defender]
2008-01-18 10:23:41:062 2284 dd8 Agent *************
2008-01-18 10:23:41:062 3132 b48 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = Windows Defender]
2008-01-18 10:23:41:062 3132 b48 COMAPI - Download call complete
(succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2008-01-18 10:23:41:062 3132 b48 COMAPI ---------
2008-01-18 10:23:41:062 3132 b48 COMAPI -- END -- COMAPI: Download
[ClientId = Windows Defender]
2008-01-18 10:23:41:062 3132 b48 COMAPI -------------
2008-01-18 10:23:41:062 3132 10d0 COMAPI -------------
2008-01-18 10:23:41:062 3132 10d0 COMAPI -- START -- COMAPI: Install
[ClientId = Windows Defender]
2008-01-18 10:23:41:062 3132 10d0 COMAPI ---------
2008-01-18 10:23:41:062 3132 10d0 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: Yes
2008-01-18 10:23:41:078 3132 10d0 COMAPI - Updates in request: 1
2008-01-18 10:23:41:078 3132 10d0 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-18 10:23:41:093 3132 10d0 COMAPI - Updates to install = 1
2008-01-18 10:23:41:093 2284 15f8 Agent *************
2008-01-18 10:23:41:093 3132 10d0 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = Windows Defender]
2008-01-18 10:23:41:093 2284 15f8 Agent ** START ** Agent: Installing
updates [CallerId = Windows Defender]
2008-01-18 10:23:41:093 2284 15f8 Agent *********
2008-01-18 10:23:41:093 2284 15f8 Agent * Updates to install = 1
2008-01-18 10:23:41:093 2284 15f8 Agent * Title = Definition Update for
Windows Defender - KB915597 (Definition 1.24.5611.0)
2008-01-18 10:23:41:093 2284 15f8 Agent * UpdateId =
{4D931D0C-D8A9-4678-911C-748437AAC118}.100
2008-01-18 10:23:41:093 2284 15f8 Agent * Bundles 1 updates:
2008-01-18 10:23:41:093 2284 15f8 Agent *
{1164331F-222A-4721-8ABE-F94594C1A3C5}.100
2008-01-18 10:23:45:515 2284 dd8 Report REPORT EVENT:
{9DBA8194-E354-4468-9F1F-F4674BB19115} 2008-01-18
10:23:40:453-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
Defender Success Software Synchronization Windows Update Client successfully
detected 1 updates.
2008-01-18 10:24:06:656 2284 15f8 DnldMgr Preparing update for install,
updateId = {1164331F-222A-4721-8ABE-F94594C1A3C5}.100.
2008-01-18 10:24:09:984 2284 15f8 Misc FATAL: Failed to copy file from
C:\WINDOWS\SoftwareDistribution\Download\9f72dd39e7ad701bfb5afa16b4bd6918f3f32260
to C:\WINDOWS\SoftwareDistribution\Download\Install\mpas-d.exe (hr =
80070005) after 5 retries
2008-01-18 10:24:09:984 2284 15f8 DnldMgr WARNING: ExtractUpdateFiles failed
with 0x80070005.
2008-01-18 10:24:15:000 2284 dd8 Report REPORT EVENT:
{A1065FC4-F2C0-4D45-A0D7-1009A5676B40} 2008-01-18
10:24:09:984-0000 1 182 101 {4D931D0C-D8A9-4678-911C-748437AAC118} 100 80070005 Windows
Defender Failure Content Install Installation Failure: Windows failed to
install the following update with error 0x80070005: Definition Update for
Windows Defender - KB915597 (Definition 1.24.5611.0).
2008-01-18 10:24:26:921 2284 15f8 Agent *********
2008-01-18 10:24:26:921 2284 15f8 Agent ** END ** Agent: Installing
updates [CallerId = Windows Defender]
2008-01-18 10:24:26:921 2284 15f8 Agent *************
2008-01-18 10:24:26:921 3132 648 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = Windows Defender]
2008-01-18 10:24:26:921 3132 648 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-01-18 10:24:26:937 3132 648 COMAPI - Reboot required = No
2008-01-18 10:24:26:937 3132 648 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-01-18 10:24:26:937 3132 648 COMAPI ---------
2008-01-18 10:24:26:937 3132 648 COMAPI -- END -- COMAPI: Install
[ClientId = Windows Defender]
2008-01-18 10:24:26:937 3132 648 COMAPI -------------
2008-01-18 10:24:26:953 2284 8f4 AU Triggering Offline detection
(non-interactive)
2008-01-18 10:24:27:031 2284 8f4 AU #############
2008-01-18 10:24:27:031 2284 8f4 AU ## START ## AU: Search for updates
2008-01-18 10:24:27:031 2284 8f4 AU #########
2008-01-18 10:24:27:140 2284 8f4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {0B805F91-4299-4B0D-80ED-6493AF4CCE4B}]
2008-01-18 10:24:27:140 2284 dd8 Agent *************
2008-01-18 10:24:27:140 2284 dd8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-18 10:24:27:140 2284 dd8 Agent *********
2008-01-18 10:24:27:140 2284 dd8 Agent * Online = No; Ignore download
priority = No
2008-01-18 10:24:27:140 2284 dd8 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-01-18 10:24:27:140 2284 dd8 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-18 10:24:34:218 2284 dd8 Agent Update
{29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
supersedence
2008-01-18 10:24:34:218 2284 dd8 Agent Update
{B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
supersedence
2008-01-18 10:24:34:218 2284 dd8 Agent Update
{CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
supersedence
2008-01-18 10:24:34:218 2284 dd8 Agent * Added update
{4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
2008-01-18 10:24:34:218 2284 dd8 Agent * Found 1 updates and 33 categories
in search; evaluated appl. rules of 1067 out of 1449 deployed entities
2008-01-18 10:24:34:218 2284 dd8 Agent *********
2008-01-18 10:24:34:218 2284 dd8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-01-18 10:24:34:218 2284 dd8 Agent *************
2008-01-18 10:24:34:234 2284 580 AU >>## RESUMED ## AU: Search for updates
[CallId = {0B805F91-4299-4B0D-80ED-6493AF4CCE4B}]
2008-01-18 10:24:34:234 2284 580 AU # 1 updates detected
2008-01-18 10:24:34:234 2284 580 AU #########
2008-01-18 10:24:34:234 2284 580 AU ## END ## AU: Search for updates
[CallId = {0B805F91-4299-4B0D-80ED-6493AF4CCE4B}]
2008-01-18 10:24:34:234 2284 580 AU #############
2008-01-18 10:24:34:968 2284 580 AU Setting AU scheduled install time to
2008-01-19 03:00:00
 
Re: Installation Failure Error Code: 0x80070005

0x80070005 is this instance is a Permissions issue
You've waited since January of '06 to rectify this ?
Why not attempt to Repair Windows Defender from Add/Remove Programs in
the Control Panel ... open Control Panel, then Add/Remove Programs
Locate Windows Defender, click once on it to highlight it, click the
Change button and attempt to Repair it.
If that doesn't resolve the issue then try manually updating it:
http://www.microsoft.com/security/portal/default.aspx

In the right frame under ' Latest Definition Updates ' click the
32 bit link under ' Windows Defender Antispyware '
Save mpas-fe.exe
Close the browser and then double click mpas-fe.exe
Did that get the definition update installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



billbiro wrote:

> Ever since 3 Jan 2006 the following update has failed.
> Definition Update for Windows Defender - KB915597 (Definition 1.24.5611.0)
>
>
> Other updates have been successful during this time
>
> Below is the portion windowsupdate.log for the latest failure - Any help
> greatly appreciated
>
>
>
>
> 2008-01-18 10:03:21:265 2400 1144 AU Auto-approving update for install,
> updateId = {4D931D0C-D8A9-4678-911C-748437AAC118}.100, ForUx=0, IsOwnerUx=0,
> HasDeadline=0, IsMinor=1
> 2008-01-18 10:03:21:265 2400 1144 AU Auto-approved 1 update(s) for install
> (NOT for Ux), installType=2
> 2008-01-18 10:03:21:265 2400 1144 AU #############
> 2008-01-18 10:03:21:265 2400 1144 AU ## START ## AU: Install updates
> 2008-01-18 10:03:21:265 2400 1144 AU #########
> 2008-01-18 10:03:21:265 2400 1144 AU # Initiating minor updates install
> 2008-01-18 10:03:21:265 2400 1144 AU # Approved updates = 1
> 2008-01-18 10:03:21:265 2400 1144 AU <<## SUBMITTED ## AU: Install updates /
> installing updates [CallId = {4963994A-F890-4F4D-AAA2-676CBA87A817}]
> 2008-01-18 10:03:21:265 2400 17c0 Agent *************
> 2008-01-18 10:03:21:265 2400 17c0 Agent ** START ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2008-01-18 10:03:21:265 2400 17c0 Agent *********
> 2008-01-18 10:03:21:265 2400 17c0 Agent * Updates to install = 1
> 2008-01-18 10:03:21:281 2400 17c0 Agent * Title = Definition Update for
> Windows Defender - KB915597 (Definition 1.24.5611.0)
> 2008-01-18 10:03:21:281 2400 17c0 Agent * UpdateId =
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100
> 2008-01-18 10:03:21:281 2400 17c0 Agent * Bundles 1 updates:
> 2008-01-18 10:03:21:281 2400 17c0 Agent *
> {1164331F-222A-4721-8ABE-F94594C1A3C5}.100
> 2008-01-18 10:03:26:218 2400 52c Report REPORT EVENT:
> {3393D295-672D-4F33-A8F8-4131E2E0E346} 2008-01-18
> 10:03:21:218-0000 1 162 101 {4D931D0C-D8A9-4678-911C-748437AAC118} 100 0 AutomaticUpdates Success Content Download Download succeeded.
> 2008-01-18 10:03:26:218 2400 52c Report REPORT EVENT:
> {D3A7C364-62C7-4413-8A65-5B49FF155089} 2008-01-18
> 10:03:21:265-0000 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Saturday, January 19, 2008 at 3:00 AM: - Definition Update for
> Windows Defender - KB915597 (Definition 1.24.5611.0)
> 2008-01-18 10:03:35:562 2400 17c0 DnldMgr Preparing update for install,
> updateId = {1164331F-222A-4721-8ABE-F94594C1A3C5}.100.
> 2008-01-18 10:03:38:203 2400 17c0 Misc FATAL: Failed to copy file from
> C:\WINDOWS\SoftwareDistribution\Download\9f72dd39e7ad701bfb5afa16b4bd6918f3f32260
> to C:\WINDOWS\SoftwareDistribution\Download\Install\mpas-d.exe (hr =
> 80070005) after 5 retries
> 2008-01-18 10:03:38:203 2400 17c0 DnldMgr WARNING: ExtractUpdateFiles failed
> with 0x80070005.
> 2008-01-18 10:03:38:203 2400 1144 AU >>## RESUMED ## AU: Installing update
> [UpdateId = {4D931D0C-D8A9-4678-911C-748437AAC118}]
> 2008-01-18 10:03:38:203 2400 1144 AU # WARNING: Install failed, error =
> 0x80070005 / 0x80070005
> 2008-01-18 10:03:38:296 2400 17c0 Agent *********
> 2008-01-18 10:03:38:296 2400 17c0 Agent ** END ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2008-01-18 10:03:38:296 2400 17c0 Agent *************
> 2008-01-18 10:03:38:296 2400 1144 AU Install call completed.
> 2008-01-18 10:03:38:296 2400 1144 AU # WARNING: Install call completed,
> reboot required = No, error = 0x00000000
> 2008-01-18 10:03:38:296 2400 1144 AU #########
> 2008-01-18 10:03:38:296 2400 1144 AU ## END ## AU: Installing updates
> [CallId = {4963994A-F890-4F4D-AAA2-676CBA87A817}]
> 2008-01-18 10:03:38:296 2400 1144 AU #############
> 2008-01-18 10:03:38:296 2400 1144 AU Install complete for all calls, reboot
> NOT needed
> 2008-01-18 10:03:38:296 2400 1144 AU Setting AU scheduled install time to
> 2008-01-19 03:00:00
> 2008-01-18 10:03:38:296 2400 1144 AU Triggering Offline detection
> (non-interactive)
> 2008-01-18 10:03:38:296 2400 968 AU #############
> 2008-01-18 10:03:38:296 2400 968 AU ## START ## AU: Search for updates
> 2008-01-18 10:03:38:296 2400 968 AU #########
> 2008-01-18 10:03:38:312 2400 968 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {FEDC4590-8596-47AE-AF4B-D67DE554C30F}]
> 2008-01-18 10:03:38:312 2400 52c Agent *************
> 2008-01-18 10:03:38:312 2400 52c Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-01-18 10:03:38:312 2400 52c Agent *********
> 2008-01-18 10:03:38:312 2400 52c Agent * Online = No; Ignore download
> priority = No
> 2008-01-18 10:03:38:312 2400 52c Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> IsAssigned=1 and RebootRequired=1"
> 2008-01-18 10:03:38:312 2400 52c Agent * ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-01-18 10:03:42:734 2400 52c Agent Update
> {29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:03:42:734 2400 52c Agent Update
> {B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:03:42:734 2400 52c Agent Update
> {CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:03:42:734 2400 52c Agent * Added update
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
> 2008-01-18 10:03:42:734 2400 52c Agent * Found 1 updates and 33 categories
> in search; evaluated appl. rules of 1067 out of 1449 deployed entities
> 2008-01-18 10:03:42:890 2400 52c Agent *********
> 2008-01-18 10:03:42:890 2400 52c Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-01-18 10:03:42:890 2400 52c Agent *************
> 2008-01-18 10:03:42:906 2400 1144 AU >>## RESUMED ## AU: Search for
> updates [CallId = {FEDC4590-8596-47AE-AF4B-D67DE554C30F}]
> 2008-01-18 10:03:42:906 2400 1144 AU # 1 updates detected
> 2008-01-18 10:03:42:906 2400 1144 AU WARNING: AU ignoring update during
> offline scan:
> 2008-01-18 10:03:42:906 2400 1144 AU #########
> 2008-01-18 10:03:42:906 2400 1144 AU ## END ## AU: Search for updates
> [CallId = {FEDC4590-8596-47AE-AF4B-D67DE554C30F}]
> 2008-01-18 10:03:42:906 2400 1144 AU #############
> 2008-01-18 10:03:42:906 2400 1144 AU Setting AU scheduled install time to
> 2008-01-19 03:00:00
> 2008-01-18 10:03:43:203 2400 52c Report REPORT EVENT:
> {BB4E2BEB-FB7F-4A77-968A-B2C9B82A2B84} 2008-01-18
> 10:03:38:203-0000 1 182 101 {4D931D0C-D8A9-4678-911C-748437AAC118} 100 80070005 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following update
> with error 0x80070005: Definition Update for Windows Defender - KB915597
> (Definition 1.24.5611.0).
> 2008-01-18 10:11:56:687 2400 10fc AU AU found 0 updates for install at
> shutdown
> 2008-01-18 10:11:57:078 3124 478 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0000) ===========
> 2008-01-18 10:11:57:078 3124 478 Misc = Process: C:\WINDOWS\Explorer.EXE
> 2008-01-18 10:11:57:078 3124 478 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2008-01-18 10:11:57:031 3124 478 Shutdwn Install at shutdown: no updates to
> install
> 2008-01-18 10:14:27:093 2400 968 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2008-01-18 10:14:39:015 2400 968 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000142 before signalling ready event.
> 2008-01-18 10:14:43:578 2400 968 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000142 before signalling ready event.
> 2008-01-18 10:14:43:828 2400 968 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000142 before signalling ready event.
> 2008-01-18 10:14:43:828 2400 968 AU FATAL: Failed to get session from
> datastore, error = 0x80248011
> 2008-01-18 10:14:48:187 2400 968 Service *********
> 2008-01-18 10:14:48:187 2400 968 Service ** END ** Service: Service exit
> [Exit code = 0x240001]
> 2008-01-18 10:14:48:187 2400 968 Service *************
> 2008-01-18 10:15:55:500 2284 8f4 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0000) ===========
> 2008-01-18 10:15:55:500 2284 8f4 Misc = Process:
> C:\WINDOWS\system32\svchost.exe
> 2008-01-18 10:15:55:500 2284 8f4 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2008-01-18 10:15:55:500 2284 8f4 Service *************
> 2008-01-18 10:15:55:500 2284 8f4 Service ** START ** Service: Service startup
> 2008-01-18 10:15:55:500 2284 8f4 Service *********
> 2008-01-18 10:15:55:625 2284 8f4 Agent * WU client version 7.0.6000.381
> 2008-01-18 10:15:55:625 2284 8f4 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2008-01-18 10:15:55:687 2284 8f4 Agent * Access type: No proxy
> 2008-01-18 10:15:55:750 2284 8f4 Agent * Network state: Connected
> 2008-01-18 10:16:55:125 2284 8f4 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2008-01-18 10:16:55:125 2284 8f4 Agent *********** Agent: Initializing
> global settings cache ***********
> 2008-01-18 10:16:55:125 2284 8f4 Agent * WSUS server: <NULL>
> 2008-01-18 10:16:55:125 2284 8f4 Agent * WSUS status server: <NULL>
> 2008-01-18 10:16:55:125 2284 8f4 Agent * Target group: (Unassigned
> Computers)
> 2008-01-18 10:16:55:125 2284 8f4 Agent * Windows Update access disabled: No
> 2008-01-18 10:16:55:156 2284 8f4 DnldMgr Download manager restoring 0
> downloads
> 2008-01-18 10:16:55:828 2284 8f4 AU ########### AU: Initializing Automatic
> Updates ###########
> 2008-01-18 10:16:55:984 2284 8f4 AU # Approval type: Scheduled (User
> preference)
> 2008-01-18 10:16:55:984 2284 8f4 AU # Scheduled install day/time: Every
> day at 3:00
> 2008-01-18 10:16:55:984 2284 8f4 AU # Auto-install minor updates: Yes
> (User preference)
> 2008-01-18 10:16:56:218 2284 8f4 AU Setting AU scheduled install time to
> 2008-01-19 03:00:00
> 2008-01-18 10:16:59:125 2284 8f4 Report *********** Report: Initializing
> static reporting data ***********
> 2008-01-18 10:16:59:125 2284 8f4 Report * OS Version = 5.1.2600.2.0.66304
> 2008-01-18 10:16:59:281 2284 8f4 Report * Computer Brand = Dell Inc.
>
> 2008-01-18 10:16:59:296 2284 8f4 Report * Computer Model = Dell DM051
>
> 2008-01-18 10:16:59:359 2284 8f4 Report * Bios Revision = A05
> 2008-01-18 10:16:59:359 2284 8f4 Report * Bios Name = Phoenix ROM BIOS
> PLUS Version 1.10 A05
> 2008-01-18 10:16:59:359 2284 8f4 Report * Bios Release Date =
> 2006-03-31T00:00:00
> 2008-01-18 10:16:59:359 2284 8f4 Report * Locale ID = 1033
> 2008-01-18 10:17:01:109 2284 8f4 AU AU finished delayed initialization
> 2008-01-18 10:17:01:109 2284 8f4 AU #############
> 2008-01-18 10:17:01:109 2284 8f4 AU ## START ## AU: Search for updates
> 2008-01-18 10:17:01:109 2284 8f4 AU #########
> 2008-01-18 10:17:01:218 2284 8f4 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {AD5F60E7-018E-4CBF-B55B-9E9D7A7A2C75}]
> 2008-01-18 10:17:22:718 2284 dd8 Report REPORT EVENT:
> {865294CD-4F12-4E0F-974F-21CA15A30BE2} 2008-01-18
> 10:16:56:218-0000 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
> 2008-01-18 10:17:22:718 2284 dd8 Agent *************
> 2008-01-18 10:17:22:718 2284 dd8 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-01-18 10:17:22:750 2284 dd8 Agent *********
> 2008-01-18 10:17:22:750 2284 dd8 Agent * Online = No; Ignore download
> priority = No
> 2008-01-18 10:17:22:750 2284 dd8 Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> IsAssigned=1 and RebootRequired=1"
> 2008-01-18 10:17:22:750 2284 dd8 Agent * ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-01-18 10:20:27:234 2284 dd8 Agent Update
> {29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:20:27:234 2284 dd8 Agent Update
> {B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:20:27:234 2284 dd8 Agent Update
> {CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:20:27:234 2284 dd8 Agent * Added update
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
> 2008-01-18 10:20:27:234 2284 dd8 Agent * Found 1 updates and 33 categories
> in search; evaluated appl. rules of 1067 out of 1449 deployed entities
> 2008-01-18 10:20:32:968 2284 dd8 Agent *********
> 2008-01-18 10:20:32:968 2284 dd8 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-01-18 10:20:32:968 2284 dd8 Agent *************
> 2008-01-18 10:20:32:984 2284 580 AU >>## RESUMED ## AU: Search for updates
> [CallId = {AD5F60E7-018E-4CBF-B55B-9E9D7A7A2C75}]
> 2008-01-18 10:20:32:984 2284 580 AU # 1 updates detected
> 2008-01-18 10:20:33:171 2284 580 AU WARNING: AU ignoring update during
> offline scan:
> 2008-01-18 10:20:33:171 2284 580 AU #########
> 2008-01-18 10:20:33:171 2284 580 AU ## END ## AU: Search for updates
> [CallId = {AD5F60E7-018E-4CBF-B55B-9E9D7A7A2C75}]
> 2008-01-18 10:20:33:171 2284 580 AU #############
> 2008-01-18 10:20:35:687 2284 580 AU Setting AU scheduled install time to
> 2008-01-19 03:00:00
> 2008-01-18 10:22:53:078 3132 50c Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0000) ===========
> 2008-01-18 10:22:53:078 3132 50c Misc = Process: C:\Program Files\Windows
> Defender\MSASCui.exe
> 2008-01-18 10:22:53:078 3132 50c Misc = Module:
> C:\WINDOWS\system32\wuapi.dll
> 2008-01-18 10:22:53:078 3132 50c COMAPI -------------
> 2008-01-18 10:22:53:078 3132 50c COMAPI -- START -- COMAPI: Search
> [ClientId = Windows Defender]
> 2008-01-18 10:22:53:078 3132 50c COMAPI ---------
> 2008-01-18 10:22:53:390 2284 dd8 Agent *************
> 2008-01-18 10:22:53:390 2284 dd8 Agent ** START ** Agent: Finding updates
> [CallerId = Windows Defender]
> 2008-01-18 10:22:53:390 2284 dd8 Agent *********
> 2008-01-18 10:22:53:390 2284 dd8 Agent * Online = Yes; Ignore download
> priority = No
> 2008-01-18 10:22:53:390 2284 dd8 Agent * Criteria = "(IsInstalled = 0 and
> IsHidden = 0 and CategoryIDs contains '0a487050-8b0f-4f81-b401-be4ceacd61cd')
> or (IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains
> '8c3fcc84-7410-4a95-8b89-a166a0190486')"
> 2008-01-18 10:22:53:390 2284 dd8 Agent * ServiceID =
> {00000000-0000-0000-0000-000000000000}
> 2008-01-18 10:22:53:390 3132 50c COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = Windows Defender]
> 2008-01-18 10:22:54:156 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-01-18 10:22:54:843 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:22:57:812 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-01-18 10:22:57:828 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:22:57:984 2284 dd8 Agent Checking for updated auth cab for
> service 7971f918-a847-4430-9279-4a52d1efe18d at
> http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab
> 2008-01-18 10:22:57:984 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
> 2008-01-18 10:22:58:015 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:22:58:453 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
> 2008-01-18 10:22:58:781 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:23:06:515 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
> 2008-01-18 10:23:06:546 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:23:06:703 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
> 2008-01-18 10:23:07:250 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:23:07:296 2284 dd8 PT +++++++++++ PT: Synchronizing server
> updates +++++++++++
> 2008-01-18 10:23:07:296 2284 dd8 PT + ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
> https://www.update.microsoft.com/v6/ClientWebService/client.asmx
> 2008-01-18 10:23:36:312 2284 dd8 Driver DriverUtil marking
> {FBD1E0DC-6D02-404E-A47F-E1A8DFC7A021}.100 e_detectionStateInstallable
> 2008-01-18 10:23:36:312 2284 dd8 Driver Matched driver to device
> PCI\VEN_8086&DEV_27DC&SUBSYS_01AB1028&REV_01
> 2008-01-18 10:23:36:359 2284 dd8 Driver Status: 0x180200a, ProblemNumber:
> 00000000
> 2008-01-18 10:23:36:359 2284 dd8 Driver Calculated driver attributes as
> 0x00000000
> 2008-01-18 10:23:36:968 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
> 2008-01-18 10:23:36:968 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:23:37:109 2284 dd8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
> 2008-01-18 10:23:37:125 2284 dd8 Misc Microsoft signed: Yes
> 2008-01-18 10:23:37:140 2284 dd8 PT +++++++++++ PT: Synchronizing extended
> update info +++++++++++
> 2008-01-18 10:23:37:140 2284 dd8 PT + ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
> https://www.update.microsoft.com/v6/ClientWebService/client.asmx
> 2008-01-18 10:23:40:265 2284 dd8 Agent Update
> {29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:23:40:265 2284 dd8 Agent Update
> {B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:23:40:265 2284 dd8 Agent Update
> {CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:23:40:265 2284 dd8 Agent * Added update
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
> 2008-01-18 10:23:40:265 2284 dd8 Agent * Found 1 updates and 33 categories
> in search; evaluated appl. rules of 1067 out of 1449 deployed entities
> 2008-01-18 10:23:40:453 2284 dd8 Agent *********
> 2008-01-18 10:23:40:453 2284 dd8 Agent ** END ** Agent: Finding updates
> [CallerId = Windows Defender]
> 2008-01-18 10:23:40:453 2284 dd8 Agent *************
> 2008-01-18 10:23:40:453 3132 b48 COMAPI >>-- RESUMED -- COMAPI: Search
> [ClientId = Windows Defender]
> 2008-01-18 10:23:40:562 3132 b48 COMAPI - Updates found = 1
> 2008-01-18 10:23:40:562 3132 b48 COMAPI ---------
> 2008-01-18 10:23:40:562 3132 b48 COMAPI -- END -- COMAPI: Search
> [ClientId = Windows Defender]
> 2008-01-18 10:23:40:562 3132 b48 COMAPI -------------
> 2008-01-18 10:23:40:781 3132 c7c COMAPI -------------
> 2008-01-18 10:23:40:781 3132 c7c COMAPI -- START -- COMAPI: Download
> [ClientId = Windows Defender]
> 2008-01-18 10:23:40:781 3132 c7c COMAPI ---------
> 2008-01-18 10:23:40:781 3132 c7c COMAPI - Forced: No; Download priority: 3
> 2008-01-18 10:23:40:781 3132 c7c COMAPI - Updates in request: 1
> 2008-01-18 10:23:40:781 3132 c7c COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-01-18 10:23:40:812 3132 c7c COMAPI <<-- SUBMITTED -- COMAPI: Download
> [ClientId = Windows Defender]
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr *************
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = Windows Defender]
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr *********
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr * Call ID =
> {EFA45934-EB08-4C62-A19B-7C04605A0551}
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr * Priority = 3, Interactive = 1,
> Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr * Updates to download = 1
> 2008-01-18 10:23:40:828 2284 dd8 Agent * Title = Definition Update for
> Windows Defender - KB915597 (Definition 1.24.5611.0)
> 2008-01-18 10:23:40:828 2284 dd8 Agent * UpdateId =
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100
> 2008-01-18 10:23:40:828 2284 dd8 Agent * Bundles 1 updates:
> 2008-01-18 10:23:40:828 2284 dd8 Agent *
> {1164331F-222A-4721-8ABE-F94594C1A3C5}.100
> 2008-01-18 10:23:40:828 2284 dd8 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {1164331F-222A-4721-8ABE-F94594C1A3C5}.100] ***********
> 2008-01-18 10:23:41:046 2284 dd8 DnldMgr * All files for update were
> already downloaded and are valid.
> 2008-01-18 10:23:41:062 2284 dd8 Agent *********
> 2008-01-18 10:23:41:062 2284 dd8 Agent ** END ** Agent: Downloading
> updates [CallerId = Windows Defender]
> 2008-01-18 10:23:41:062 2284 dd8 Agent *************
> 2008-01-18 10:23:41:062 3132 b48 COMAPI >>-- RESUMED -- COMAPI: Download
> [ClientId = Windows Defender]
> 2008-01-18 10:23:41:062 3132 b48 COMAPI - Download call complete
> (succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
> 2008-01-18 10:23:41:062 3132 b48 COMAPI ---------
> 2008-01-18 10:23:41:062 3132 b48 COMAPI -- END -- COMAPI: Download
> [ClientId = Windows Defender]
> 2008-01-18 10:23:41:062 3132 b48 COMAPI -------------
> 2008-01-18 10:23:41:062 3132 10d0 COMAPI -------------
> 2008-01-18 10:23:41:062 3132 10d0 COMAPI -- START -- COMAPI: Install
> [ClientId = Windows Defender]
> 2008-01-18 10:23:41:062 3132 10d0 COMAPI ---------
> 2008-01-18 10:23:41:062 3132 10d0 COMAPI - Allow source prompts: Yes;
> Forced: No; Force quiet: Yes
> 2008-01-18 10:23:41:078 3132 10d0 COMAPI - Updates in request: 1
> 2008-01-18 10:23:41:078 3132 10d0 COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-01-18 10:23:41:093 3132 10d0 COMAPI - Updates to install = 1
> 2008-01-18 10:23:41:093 2284 15f8 Agent *************
> 2008-01-18 10:23:41:093 3132 10d0 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = Windows Defender]
> 2008-01-18 10:23:41:093 2284 15f8 Agent ** START ** Agent: Installing
> updates [CallerId = Windows Defender]
> 2008-01-18 10:23:41:093 2284 15f8 Agent *********
> 2008-01-18 10:23:41:093 2284 15f8 Agent * Updates to install = 1
> 2008-01-18 10:23:41:093 2284 15f8 Agent * Title = Definition Update for
> Windows Defender - KB915597 (Definition 1.24.5611.0)
> 2008-01-18 10:23:41:093 2284 15f8 Agent * UpdateId =
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100
> 2008-01-18 10:23:41:093 2284 15f8 Agent * Bundles 1 updates:
> 2008-01-18 10:23:41:093 2284 15f8 Agent *
> {1164331F-222A-4721-8ABE-F94594C1A3C5}.100
> 2008-01-18 10:23:45:515 2284 dd8 Report REPORT EVENT:
> {9DBA8194-E354-4468-9F1F-F4674BB19115} 2008-01-18
> 10:23:40:453-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
> Defender Success Software Synchronization Windows Update Client successfully
> detected 1 updates.
> 2008-01-18 10:24:06:656 2284 15f8 DnldMgr Preparing update for install,
> updateId = {1164331F-222A-4721-8ABE-F94594C1A3C5}.100.
> 2008-01-18 10:24:09:984 2284 15f8 Misc FATAL: Failed to copy file from
> C:\WINDOWS\SoftwareDistribution\Download\9f72dd39e7ad701bfb5afa16b4bd6918f3f32260
> to C:\WINDOWS\SoftwareDistribution\Download\Install\mpas-d.exe (hr =
> 80070005) after 5 retries
> 2008-01-18 10:24:09:984 2284 15f8 DnldMgr WARNING: ExtractUpdateFiles failed
> with 0x80070005.
> 2008-01-18 10:24:15:000 2284 dd8 Report REPORT EVENT:
> {A1065FC4-F2C0-4D45-A0D7-1009A5676B40} 2008-01-18
> 10:24:09:984-0000 1 182 101 {4D931D0C-D8A9-4678-911C-748437AAC118} 100 80070005 Windows
> Defender Failure Content Install Installation Failure: Windows failed to
> install the following update with error 0x80070005: Definition Update for
> Windows Defender - KB915597 (Definition 1.24.5611.0).
> 2008-01-18 10:24:26:921 2284 15f8 Agent *********
> 2008-01-18 10:24:26:921 2284 15f8 Agent ** END ** Agent: Installing
> updates [CallerId = Windows Defender]
> 2008-01-18 10:24:26:921 2284 15f8 Agent *************
> 2008-01-18 10:24:26:921 3132 648 COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = Windows Defender]
> 2008-01-18 10:24:26:921 3132 648 COMAPI - Install call complete (succeeded
> = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
> 2008-01-18 10:24:26:937 3132 648 COMAPI - Reboot required = No
> 2008-01-18 10:24:26:937 3132 648 COMAPI - WARNING: Exit code = 0x00000000;
> Call error code = 0x80240022
> 2008-01-18 10:24:26:937 3132 648 COMAPI ---------
> 2008-01-18 10:24:26:937 3132 648 COMAPI -- END -- COMAPI: Install
> [ClientId = Windows Defender]
> 2008-01-18 10:24:26:937 3132 648 COMAPI -------------
> 2008-01-18 10:24:26:953 2284 8f4 AU Triggering Offline detection
> (non-interactive)
> 2008-01-18 10:24:27:031 2284 8f4 AU #############
> 2008-01-18 10:24:27:031 2284 8f4 AU ## START ## AU: Search for updates
> 2008-01-18 10:24:27:031 2284 8f4 AU #########
> 2008-01-18 10:24:27:140 2284 8f4 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {0B805F91-4299-4B0D-80ED-6493AF4CCE4B}]
> 2008-01-18 10:24:27:140 2284 dd8 Agent *************
> 2008-01-18 10:24:27:140 2284 dd8 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-01-18 10:24:27:140 2284 dd8 Agent *********
> 2008-01-18 10:24:27:140 2284 dd8 Agent * Online = No; Ignore download
> priority = No
> 2008-01-18 10:24:27:140 2284 dd8 Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> IsAssigned=1 and RebootRequired=1"
> 2008-01-18 10:24:27:140 2284 dd8 Agent * ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-01-18 10:24:34:218 2284 dd8 Agent Update
> {29169FB9-A690-4C9B-890B-666F504B1567}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:24:34:218 2284 dd8 Agent Update
> {B11FF7EB-6C82-4D75-A1D0-9335A91C6FF1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:24:34:218 2284 dd8 Agent Update
> {CCA1478C-3FDD-48BC-B279-BA7D63CFE0A1}.100 is pruned out due to potential
> supersedence
> 2008-01-18 10:24:34:218 2284 dd8 Agent * Added update
> {4D931D0C-D8A9-4678-911C-748437AAC118}.100 to search result
> 2008-01-18 10:24:34:218 2284 dd8 Agent * Found 1 updates and 33 categories
> in search; evaluated appl. rules of 1067 out of 1449 deployed entities
> 2008-01-18 10:24:34:218 2284 dd8 Agent *********
> 2008-01-18 10:24:34:218 2284 dd8 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-01-18 10:24:34:218 2284 dd8 Agent *************
> 2008-01-18 10:24:34:234 2284 580 AU >>## RESUMED ## AU: Search for updates
> [CallId = {0B805F91-4299-4B0D-80ED-6493AF4CCE4B}]
> 2008-01-18 10:24:34:234 2284 580 AU # 1 updates detected
> 2008-01-18 10:24:34:234 2284 580 AU #########
> 2008-01-18 10:24:34:234 2284 580 AU ## END ## AU: Search for updates
> [CallId = {0B805F91-4299-4B0D-80ED-6493AF4CCE4B}]
> 2008-01-18 10:24:34:234 2284 580 AU #############
> 2008-01-18 10:24:34:968 2284 580 AU Setting AU scheduled install time to
> 2008-01-19 03:00:00
>
 
RE: Installation Failure Error Code: 0x80070005


The issue may occur if one of the following factors is true:

1. Security programs running in the background interfere with the
installation of Windows Updates.
2. The permission settings in the System Files and registry are inappropriate.

Let's take the following steps to troubleshoot this issue.

Suggestion 1: Temporarily disable the security programs for troubleshooting
purposes only
===================================================================
Let's first ensure that any Spy Sweeper or firewall programs you have
running are not interfering with Windows Update. Even though you may have had
a Spy Sweeper/firewall accelerator running for some time without any previous
problems accessing Windows Update, new updates for these programs can create
unforeseen issues. For your convenience I have listed some of the more common
applications which may cause conflicts with Windows Update below.

Spy Sweeper
Sygate Personal Firewall
Norton Internet Security
Freedom Firewall
Zone Alarm Firewall

To determine if the above applications are causing the issue, please
temporarily turn them off and see if you can now access the Microsoft Windows
Update website. Please ensure the program is re-enabled after we complete the
troubleshooting steps.

If this issue appears to be related to a firewall program, I recommend that
you contact the firewall manufacturer to obtain the information to configure
the firewall options which allow access to the Windows Update site.

Suggestion 2: Reset permissions
========================
This step will reset the permission settings on this system, which may take
some time. Your patience is highly appreciated.

Step 1: Download SubInACL (SubInACL.exe)
-----------------------------------------
1. Please download the subinacl.msi from the following link and save the
installation patch on the Desktop:

http://www.microsoft.com/downloads/...ed6985e3927b&displaylang=en#AffinityDownloads

2. Please go to the Desktop and double click the downloaded file to install
it.
3. Please select C:\Windows\System32 as the destination folder during the
installation (Note: We assume C:\ is the system partition). Later we will use
this tool to reset the current permission settings on the machine.

Step 2:
-------
1. Click Start, Run, type: notepad C:\reset.cmd and press Enter. Choose Yes
when you are prompted.
2. Copy the following commands and then paste them into the opened Notepad
window:

@echo off

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

@Echo =========================
@Echo Finished.
@Echo =========================
@pause

3. After pasting the above commands, please close the Notepad window. Choose
Yes when prompted to save the file.
4. Click Start, Run, type: C:\reset.cmd and press Enter to run the commands
pasted.
5. You will see a DOS-like window processing the request.

(NOTE: This step may take several minutes, please be patient. When it is
finished, you will be prompted with "Finished, press any key to continue".)

Best Regards,

Calven
 

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