Logon Error from KB 824302

  • Thread starter Thread starter E-Double
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E-Double

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A standalone Win2000 Pro/sp4 machine cannot be logged on to either in normal
or safe mode as the error "The system cannot log you on now because the
domain xxx is not available" as detailed in KB Article 824302. I contacted
MS Support and they sent me two .EXE files that apparently fix the problem,
but how are these fixes supposed to be run if the machine cannot be logged on
to? The Readme.txt file just says to refer to the KB article - which does
not really have instructions. I also tried booting to a CD but they would
not run that way either. In addition I remotely edited the registry from
another machine changing the WinLogonCache value to 0, as well as manually
copied all of the DLL's from the KB article from a functional machine to the
problem machine, but to no avail. Any help on this one would be greatly
appreciated.
 
Re: Logon Error from KB 824302

You'll have to ask PS when you can them back. Did they recommend the
reghacks and file replacements in the manner you describe?


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"E-Double" wrote:
>A standalone Win2000 Pro/sp4 machine cannot be logged on to either in
>normal
> or safe mode as the error "The system cannot log you on now because the
> domain xxx is not available" as detailed in KB Article 824302. I
> contacted
> MS Support and they sent me two .EXE files that apparently fix the
> problem,
> but how are these fixes supposed to be run if the machine cannot be logged
> on
> to? The Readme.txt file just says to refer to the KB article - which does
> not really have instructions. I also tried booting to a CD but they would
> not run that way either. In addition I remotely edited the registry from
> another machine changing the WinLogonCache value to 0, as well as manually
> copied all of the DLL's from the KB article from a functional machine to
> the
> problem machine, but to no avail. Any help on this one would be greatly
> appreciated.
 
Re: Logon Error from KB 824302

No, the file replacement thing I just tried on my own after reviewing the KB
article and the reghack was a suggestion from a forum I found where the
person had the same problem. The person from MS did not speak english very
well and did not seem like a technical person but rather an administrative
front line support person so I did not get too far there.

e.



"Dave Patrick" wrote:

> You'll have to ask PS when you can them back. Did they recommend the
> reghacks and file replacements in the manner you describe?
>
>
> --
>
> Regards,
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]
> http://www.microsoft.com/protect
>
> "E-Double" wrote:
> >A standalone Win2000 Pro/sp4 machine cannot be logged on to either in
> >normal
> > or safe mode as the error "The system cannot log you on now because the
> > domain xxx is not available" as detailed in KB Article 824302. I
> > contacted
> > MS Support and they sent me two .EXE files that apparently fix the
> > problem,
> > but how are these fixes supposed to be run if the machine cannot be logged
> > on
> > to? The Readme.txt file just says to refer to the KB article - which does
> > not really have instructions. I also tried booting to a CD but they would
> > not run that way either. In addition I remotely edited the registry from
> > another machine changing the WinLogonCache value to 0, as well as manually
> > copied all of the DLL's from the KB article from a functional machine to
> > the
> > problem machine, but to no avail. Any help on this one would be greatly
> > appreciated.
>
>
 
Re: Logon Error from KB 824302

Well the free support option is probably out of bounds now.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"E-Double" wrote:
> No, the file replacement thing I just tried on my own after reviewing the
> KB
> article and the reghack was a suggestion from a forum I found where the
> person had the same problem. The person from MS did not speak english
> very
> well and did not seem like a technical person but rather an administrative
> front line support person so I did not get too far there.
>
> e.
 
Re: Logon Error from KB 824302


Why would that be - I did not make the issue any worse, and there has to be
some sort of fix for this problem as it appears I am not the only one who has
experienced it.

e.



"Dave Patrick" wrote:

> Well the free support option is probably out of bounds now.
>
>
> --
>
> Regards,
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]
> http://www.microsoft.com/protect
>
> "E-Double" wrote:
> > No, the file replacement thing I just tried on my own after reviewing the
> > KB
> > article and the reghack was a suggestion from a forum I found where the
> > person had the same problem. The person from MS did not speak english
> > very
> > well and did not seem like a technical person but rather an administrative
> > front line support person so I did not get too far there.
> >
> > e.
>
>
 
Re: Logon Error from KB 824302


p.s. And I don't think that actually supplying instructions for the hotfixes
they sent would have been asking for too much there. Somebody else suggested
booting to a PE CD and then running the hotfixes, but when we tried that we
received an 'Update.inf file not available.'


"Dave Patrick" wrote:

> Well the free support option is probably out of bounds now.
>
>
> --
>
> Regards,
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]
> http://www.microsoft.com/protect
>
> "E-Double" wrote:
> > No, the file replacement thing I just tried on my own after reviewing the
> > KB
> > article and the reghack was a suggestion from a forum I found where the
> > person had the same problem. The person from MS did not speak english
> > very
> > well and did not seem like a technical person but rather an administrative
> > front line support person so I did not get too far there.
> >
> > e.
>
>
 
Re: Logon Error from KB 824302

I don't see how you could possibly know that. You'll just have to ask them
when you call back; but I wouldn't mention the reghack and files you
swapped.



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"E-Double" wrote:
>
> Why would that be - I did not make the issue any worse, and there has to
> be
> some sort of fix for this problem as it appears I am not the only one who
> has
> experienced it.
>
> e.
 
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