D
Dee Jay
Guest
Re: Error 0x80070020 Windows Update
Hello all,
I despair ... the problem of carryiong out the monthly updates first
appeared for me when I tried updating December 2007. I run XP Professional
SP2 on a Dell platform, with AVG Free Edition. I tried elements of the
solutions outlined here and after a deal of struggling, it worked and I was
able to update with the December 2007 fixes/patches. January 2008 arrives and
nothing that I try as outlined here seems to work?
I've stopped the BITS and AVG services and even gone to the extreme of
de-installing AVG. Up to and including Nov 2007, the update process worked
fine.
Any thoughts please?
"Alan" wrote:
> Hello Tom,
>
> I was having the exact same symptoms as you, and I began a thread yesterday
> entitled: "Microsoft is Taking This Update Issue Seriously"
>
> After I received an email frpm Microsoft Support Services regarding this
> issue, I managed to once again successfully reach the Windows Update site.
>
> The following is what I posted in the thread I mentioned above and contains
> the steps that Microsoft Support Services wanted me to try and the results I
> obtained.
>
> I'll say ahead of time that I believe was due to ZoneAlarm, rather than my
> SpyBot or AVG AntiVirus. However, once I fixed the Windows Update glitch, I
> have everything turned back on and I'm reaching the WU page without any
> difficulties.
>
> Alan
>
> ===================================================
>
> Hi PA Bear,
>
> Okay, I'm now able to get to Windows Updates. I think I mentioned in another
> post in this thread that I had been sent an email from a person at Microsoft
> Support.
>
> Here are the steps that were suggested and the results I obtained after each
> attempt
>
>
> Step 1: Check the local Windows Update services
> ==================================
>
> This issue can occur if three services have not been configured correctly.
> Please refer to the following steps to check them:
>
> 1. Click Start->Run, type "services.msc" (without quotation marks) in the
> open box and click OK.
>
> 2. Double click the service "Automatic Updates".
>
> 3. Click on the Log On tab, please ensure the option "Local System account"
> is selected and the option "Allow service to interact with desktop" is
> unchecked.
>
> 4. Check if this service has been enabled on the listed Hardware Profile. If
> not, please click the Enable button to enable it.
>
> 5. Click on the "General" tab; make sure the "Startup Type" is "Automatic".
> Then please click the button "Start" under "Service Status" to start the
> service.
>
> 6. Please repeat the above steps for the other two services:
>
> Background Intelligent Transfer Service
>
> Event log
>
> MY RESULTS: I still couldn't install the necessary software to allow me to
> get into Windows Update. I got the message:"[Error number: 0x80070020] The
> website has encountered a problem and cannot display the page you are trying
> to view."
> =================================================================
>
>
>
> Step 2: use the System File Checker (SFC) to scan system components
> =================================================================
>
> 1. Insert the Windows XP installation CD into the CD-ROM; Click Exit if the
> auto-menu pops up.
>
> 2. Click Start, click Run, type: cmd and press Enter.
>
> 3. Input the following commands and press Enter after each line.
>
> Sfc /purgecache
>
> sfc /scannow
>
> MY RESULTS: I still couldn't install the necessary software to allow me to
> get into Windows Update. I got the message:"[Error number: 0x80070020] The
> website has encountered a problem and cannot display the page you are trying
> to view."
> ============================================================================
>
>
> Step 3: Disable the software that can affect Windows Update
> =====================================
>
> The local Windows Update engine can be affected by some third party
> programs.
>
> Please temporarily disable all antivirus components, Web Trap component of
> PC-cillin, Surfin Guard Pro, download accelerators/enhancements, Download
> Accelerator Plus, spyware applications and other similar programs.
>
> If this does not help, re-enable the firewall and antivirus programs. Please
> understand this issue may be more complex and we need more time to narrow
> down the root cause of the issue. Please help me collect some additional
> information for further troubleshooting:
>
> MY ACTIONS: I disabled Zone Alam, Spybot, and WinPatrol. I left AVG 7.5
> running as usual with the resident shield enabled. I went into Control Panel
> and turned on the XP Firewall
>
> MY RESULTS: When I went to Windows Update, I received the usual "You need to
> install new Software" message. However, this time when I clicked Install,
> the installation was successful.
>
> Now, with SpyBot, WinPatrol and ZoneAlarm turned back on, I once again am
> able to get into the Windows Update site without any difficulties.
>
> HOORAY! :>
>
> Alan
>
>
> "PA Bear" <PABearMVP@gmail.com> wrote in message
> news:eBOvbZGtHHA.2004@TK2MSFTNGP03.phx.gbl...
> > Then we'll assume 932494 is already installed.
> >
> > Now try the next section(s) in my previous reply.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.org
> >
> > Alan wrote:
> >> Yes, I am running XP Home with SP2.
> >>
> >> I went to http://support.microsoft.com/kb/932494 and downloaded
> >> WindowsUpdateAgent30-x86.exe to my hard drive.
> >>
> >> As soon as I tried installing it, I got this message: "Install failed
> >> with
> >> the following error number: 0x80070020"
> >>
> >> If I'm not mistaken, that's one of the error numbers that I've received
> >> when
> >> I've tried to install the "new" Window Update software at the Windows
> >> Update
> >> site.
> >>
> >> Alan
> >>
> >> "PA Bear" <PABearMVP@gmail.com> wrote in message
> >> news:OtjDn9FtHHA.2124@TK2MSFTNGP02.phx.gbl...
> >>> Assuming WinXP SP2:
> >>>
> >>> 1. First install the newly released 'standalone' version of Windows
> >>> Update
> >>> Agent 3.0, v7.0.6000.374
> >>> http://support.microsoft.com/kb/932494
> >>>
> >>> Direct Download links:
> >>>
> >>> x86-based versions of Windows (most users)
> >>> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x86.exe
> >>>
> >>> x64-based versions of Windows
> >>> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x64.exe
> >>>
> >>> Itanium-based versions of Windows
> >>> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-ia64.exe
> >>>
> >>> 2. Now (re)install this (updated) fix:
> >>> http://support.microsoft.com/kb/927891
> >>>
> >>> NB: Windows Update/Automatic Updates started offering 927891 on 22
> >>> May-07.
> >>> If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs
> >>> (make sure Show Updates box is checked), it's already installed. cf.
> >>> http://www.microsoft.com/technet/security/advisory/927891.mspx
> >>>
> >>> 3. Reboot.
> >>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> >>> If problems persist...
> >>>
> >>> 1. Stop the Automatic Updates service:
> >>>
> >>> Click Start, Choose Run.
> >>> In the Run box, type services.msc.
> >>> Click OK.
> >>> Right-click the Automatic Updates service.
> >>> Click Stop.
> >>> Stopping the service will take a moment.
> >>>
> >>> 2. Delete the contents of the Download folder:
> >>>
> >>> Click Start. Choose Run.
> >>> In the Run box, type %windir%\SoftwareDistribution
> >>> Click OK.
> >>> Open the Download folder.
> >>> Delete all contents of the Download folder.
> >>> Close the window.
> >>>
> >>> 3. Start the Automatic Updates service:
> >>>
> >>> Click Start. Choose Run.
> >>> In the Run box, type services.msc.
> >>> Click OK.
> >>> Right-click the Automatic Updates service.
> >>> Click Start.
> >>> Starting the service will take a moment.
> >>> ~~~~~~~~~~~~~~~~~~~~~~~
> >>> If still no joy, repeat Steps 1, 2 & 3 directly above, this time
> >>> deleting
> >>> the Software Distribution folder itself.
> >>>
> >>> NB: Deleting the Software Distribution folder will remove your Update
> >>> History at http://windowsupdate.microsoft.com.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>> AumHa VSOP & Admin; DTS-L.org
> >>>
> >>>
> >>> Alan wrote:
> >>>> Hi all,
> >>>>
> >>>> I just attempted to reach the Windows Update site, but this time I was
> >>>> not
> >>>> taken to the page that scans for updates.
> >>>>
> >>>> Rather, as has been happening more often in the past five or six days,
> >>>> I
> >>>> received the message: "Get the latest Windows Update software. We've
> >>>> made
> >>>> improvements to our website. To download the new version of the
> >>>> software
> >>>> and
> >>>> begin using Windows Update, please click Install Now."
> >>>>
> >>>> When I clicked the Install Now button, it copied files, reached 100 %,
> >>>> and
> >>>> began the installation. Then I was informed that: "[Error number:
> >>>> 0x800A138F] The website has encountered a problem and cannot display
> >>>> the
> >>>> page you are trying to view. The options provided below might help you
> >>>> solve
> >>>> the problem."
> >>>>
> >>>> Until maybe an hour ago my choices were: "Frequently Asked Questions;
> >>>> Find
> >>>> Solutions; and Windows Update Newsgroup."
> >>>>
> >>>> Now I'm noticing a new option -- if it was there before, then this post
> >>>> in
> >>>> NOT news after all, and I REALLY need to have my eyes checked soon
> >>>>>> --
> >>>> that says: "For assisted support options: Microsoft Online Assisted
> >>>> Support
> >>>> (no-cost for Windows Update issues)."
> >>>>
> >>>> When I clicked on the Microsoft Online Assisted Support link, I was
> >>>> taken
> >>>> to
> >>>> a Web Form that gave me the option to have my PC scanned, and the
> >>>> ability
> >>>> to
> >>>> have certain files transmitted back to Microsoft, with my permission.
> >>>>
> >>>> There was also a statement that I'll be contacted by Microsoft via
> >>>> Email,
> >>>> regarding this problem. At the end of the process I was given a
> >>>> Confirmation
> >>>> Number.
> >>>>
> >>>> So it seems that Microsoft is very aware of the recent problems that
> >>>> many
> >>>> people are having with Updates. Let's hope for a relatively easy fix.
> >>>>
> >>>> Alan
> >
>
>
>
> "Tom Hall" <aria1946@gmail.com.spoo> wrote in message
> news:bjqn739o9g8519po05n5d6leofc4djdq3i@4ax.com...
> > OS: XP Pro SP2.
> >
> > The first indication of a problem came from my Event Log:
> >
> > Event Type: Error
> > Event Source: Windows Update Agent
> > Event Category: Installation
> > Event ID: 20
> > Date: 6/22/2007
> > Time: 5:23:50 AM
> > User: N/A
> > Computer: V-C889AAF937B64
> > Description:
> > Installation Failure: Windows failed to install the following update with
> > error 0x80070020: Automatic Updates.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
Hello all,
I despair ... the problem of carryiong out the monthly updates first
appeared for me when I tried updating December 2007. I run XP Professional
SP2 on a Dell platform, with AVG Free Edition. I tried elements of the
solutions outlined here and after a deal of struggling, it worked and I was
able to update with the December 2007 fixes/patches. January 2008 arrives and
nothing that I try as outlined here seems to work?
I've stopped the BITS and AVG services and even gone to the extreme of
de-installing AVG. Up to and including Nov 2007, the update process worked
fine.
Any thoughts please?
"Alan" wrote:
> Hello Tom,
>
> I was having the exact same symptoms as you, and I began a thread yesterday
> entitled: "Microsoft is Taking This Update Issue Seriously"
>
> After I received an email frpm Microsoft Support Services regarding this
> issue, I managed to once again successfully reach the Windows Update site.
>
> The following is what I posted in the thread I mentioned above and contains
> the steps that Microsoft Support Services wanted me to try and the results I
> obtained.
>
> I'll say ahead of time that I believe was due to ZoneAlarm, rather than my
> SpyBot or AVG AntiVirus. However, once I fixed the Windows Update glitch, I
> have everything turned back on and I'm reaching the WU page without any
> difficulties.
>
> Alan
>
> ===================================================
>
> Hi PA Bear,
>
> Okay, I'm now able to get to Windows Updates. I think I mentioned in another
> post in this thread that I had been sent an email from a person at Microsoft
> Support.
>
> Here are the steps that were suggested and the results I obtained after each
> attempt
>
>
> Step 1: Check the local Windows Update services
> ==================================
>
> This issue can occur if three services have not been configured correctly.
> Please refer to the following steps to check them:
>
> 1. Click Start->Run, type "services.msc" (without quotation marks) in the
> open box and click OK.
>
> 2. Double click the service "Automatic Updates".
>
> 3. Click on the Log On tab, please ensure the option "Local System account"
> is selected and the option "Allow service to interact with desktop" is
> unchecked.
>
> 4. Check if this service has been enabled on the listed Hardware Profile. If
> not, please click the Enable button to enable it.
>
> 5. Click on the "General" tab; make sure the "Startup Type" is "Automatic".
> Then please click the button "Start" under "Service Status" to start the
> service.
>
> 6. Please repeat the above steps for the other two services:
>
> Background Intelligent Transfer Service
>
> Event log
>
> MY RESULTS: I still couldn't install the necessary software to allow me to
> get into Windows Update. I got the message:"[Error number: 0x80070020] The
> website has encountered a problem and cannot display the page you are trying
> to view."
> =================================================================
>
>
>
> Step 2: use the System File Checker (SFC) to scan system components
> =================================================================
>
> 1. Insert the Windows XP installation CD into the CD-ROM; Click Exit if the
> auto-menu pops up.
>
> 2. Click Start, click Run, type: cmd and press Enter.
>
> 3. Input the following commands and press Enter after each line.
>
> Sfc /purgecache
>
> sfc /scannow
>
> MY RESULTS: I still couldn't install the necessary software to allow me to
> get into Windows Update. I got the message:"[Error number: 0x80070020] The
> website has encountered a problem and cannot display the page you are trying
> to view."
> ============================================================================
>
>
> Step 3: Disable the software that can affect Windows Update
> =====================================
>
> The local Windows Update engine can be affected by some third party
> programs.
>
> Please temporarily disable all antivirus components, Web Trap component of
> PC-cillin, Surfin Guard Pro, download accelerators/enhancements, Download
> Accelerator Plus, spyware applications and other similar programs.
>
> If this does not help, re-enable the firewall and antivirus programs. Please
> understand this issue may be more complex and we need more time to narrow
> down the root cause of the issue. Please help me collect some additional
> information for further troubleshooting:
>
> MY ACTIONS: I disabled Zone Alam, Spybot, and WinPatrol. I left AVG 7.5
> running as usual with the resident shield enabled. I went into Control Panel
> and turned on the XP Firewall
>
> MY RESULTS: When I went to Windows Update, I received the usual "You need to
> install new Software" message. However, this time when I clicked Install,
> the installation was successful.
>
> Now, with SpyBot, WinPatrol and ZoneAlarm turned back on, I once again am
> able to get into the Windows Update site without any difficulties.
>
> HOORAY! :>
>
> Alan
>
>
> "PA Bear" <PABearMVP@gmail.com> wrote in message
> news:eBOvbZGtHHA.2004@TK2MSFTNGP03.phx.gbl...
> > Then we'll assume 932494 is already installed.
> >
> > Now try the next section(s) in my previous reply.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.org
> >
> > Alan wrote:
> >> Yes, I am running XP Home with SP2.
> >>
> >> I went to http://support.microsoft.com/kb/932494 and downloaded
> >> WindowsUpdateAgent30-x86.exe to my hard drive.
> >>
> >> As soon as I tried installing it, I got this message: "Install failed
> >> with
> >> the following error number: 0x80070020"
> >>
> >> If I'm not mistaken, that's one of the error numbers that I've received
> >> when
> >> I've tried to install the "new" Window Update software at the Windows
> >> Update
> >> site.
> >>
> >> Alan
> >>
> >> "PA Bear" <PABearMVP@gmail.com> wrote in message
> >> news:OtjDn9FtHHA.2124@TK2MSFTNGP02.phx.gbl...
> >>> Assuming WinXP SP2:
> >>>
> >>> 1. First install the newly released 'standalone' version of Windows
> >>> Update
> >>> Agent 3.0, v7.0.6000.374
> >>> http://support.microsoft.com/kb/932494
> >>>
> >>> Direct Download links:
> >>>
> >>> x86-based versions of Windows (most users)
> >>> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x86.exe
> >>>
> >>> x64-based versions of Windows
> >>> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x64.exe
> >>>
> >>> Itanium-based versions of Windows
> >>> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-ia64.exe
> >>>
> >>> 2. Now (re)install this (updated) fix:
> >>> http://support.microsoft.com/kb/927891
> >>>
> >>> NB: Windows Update/Automatic Updates started offering 927891 on 22
> >>> May-07.
> >>> If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs
> >>> (make sure Show Updates box is checked), it's already installed. cf.
> >>> http://www.microsoft.com/technet/security/advisory/927891.mspx
> >>>
> >>> 3. Reboot.
> >>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> >>> If problems persist...
> >>>
> >>> 1. Stop the Automatic Updates service:
> >>>
> >>> Click Start, Choose Run.
> >>> In the Run box, type services.msc.
> >>> Click OK.
> >>> Right-click the Automatic Updates service.
> >>> Click Stop.
> >>> Stopping the service will take a moment.
> >>>
> >>> 2. Delete the contents of the Download folder:
> >>>
> >>> Click Start. Choose Run.
> >>> In the Run box, type %windir%\SoftwareDistribution
> >>> Click OK.
> >>> Open the Download folder.
> >>> Delete all contents of the Download folder.
> >>> Close the window.
> >>>
> >>> 3. Start the Automatic Updates service:
> >>>
> >>> Click Start. Choose Run.
> >>> In the Run box, type services.msc.
> >>> Click OK.
> >>> Right-click the Automatic Updates service.
> >>> Click Start.
> >>> Starting the service will take a moment.
> >>> ~~~~~~~~~~~~~~~~~~~~~~~
> >>> If still no joy, repeat Steps 1, 2 & 3 directly above, this time
> >>> deleting
> >>> the Software Distribution folder itself.
> >>>
> >>> NB: Deleting the Software Distribution folder will remove your Update
> >>> History at http://windowsupdate.microsoft.com.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>> AumHa VSOP & Admin; DTS-L.org
> >>>
> >>>
> >>> Alan wrote:
> >>>> Hi all,
> >>>>
> >>>> I just attempted to reach the Windows Update site, but this time I was
> >>>> not
> >>>> taken to the page that scans for updates.
> >>>>
> >>>> Rather, as has been happening more often in the past five or six days,
> >>>> I
> >>>> received the message: "Get the latest Windows Update software. We've
> >>>> made
> >>>> improvements to our website. To download the new version of the
> >>>> software
> >>>> and
> >>>> begin using Windows Update, please click Install Now."
> >>>>
> >>>> When I clicked the Install Now button, it copied files, reached 100 %,
> >>>> and
> >>>> began the installation. Then I was informed that: "[Error number:
> >>>> 0x800A138F] The website has encountered a problem and cannot display
> >>>> the
> >>>> page you are trying to view. The options provided below might help you
> >>>> solve
> >>>> the problem."
> >>>>
> >>>> Until maybe an hour ago my choices were: "Frequently Asked Questions;
> >>>> Find
> >>>> Solutions; and Windows Update Newsgroup."
> >>>>
> >>>> Now I'm noticing a new option -- if it was there before, then this post
> >>>> in
> >>>> NOT news after all, and I REALLY need to have my eyes checked soon
> >>>>>> --
> >>>> that says: "For assisted support options: Microsoft Online Assisted
> >>>> Support
> >>>> (no-cost for Windows Update issues)."
> >>>>
> >>>> When I clicked on the Microsoft Online Assisted Support link, I was
> >>>> taken
> >>>> to
> >>>> a Web Form that gave me the option to have my PC scanned, and the
> >>>> ability
> >>>> to
> >>>> have certain files transmitted back to Microsoft, with my permission.
> >>>>
> >>>> There was also a statement that I'll be contacted by Microsoft via
> >>>> Email,
> >>>> regarding this problem. At the end of the process I was given a
> >>>> Confirmation
> >>>> Number.
> >>>>
> >>>> So it seems that Microsoft is very aware of the recent problems that
> >>>> many
> >>>> people are having with Updates. Let's hope for a relatively easy fix.
> >>>>
> >>>> Alan
> >
>
>
>
> "Tom Hall" <aria1946@gmail.com.spoo> wrote in message
> news:bjqn739o9g8519po05n5d6leofc4djdq3i@4ax.com...
> > OS: XP Pro SP2.
> >
> > The first indication of a problem came from my Event Log:
> >
> > Event Type: Error
> > Event Source: Windows Update Agent
> > Event Category: Installation
> > Event ID: 20
> > Date: 6/22/2007
> > Time: 5:23:50 AM
> > User: N/A
> > Computer: V-C889AAF937B64
> > Description:
> > Installation Failure: Windows failed to install the following update with
> > error 0x80070020: Automatic Updates.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
