Terminal Server user profile is deleted during logoff

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sidneycollum@gmail.com

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I have one user on my 2000 Terminal Server whose profile is being
deleted when he logs off. No redirection is in place, no roaming
profiles, and no policies have been specified. Domain Users is nested
inside the local Users group, which he is a member of. Does anyone
have an idea as to what is causing this?

Thanks in advance for any suggestions or ideas you may have!

Sidney
 
Re: Terminal Server user profile is deleted during logoff

Anything in the EventLog?
Any warnings when the user logs *on* that the profile could not be
found or loaded, and that the user is given a temporary profile?
Is there an existing, corrupt profile for the user in the profile
location?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

sidneycollum@gmail.com wrote on 23 jan 2008 in
microsoft.public.windows.terminal_services:

> I have one user on my 2000 Terminal Server whose profile is
> being deleted when he logs off. No redirection is in place, no
> roaming profiles, and no policies have been specified. Domain
> Users is nested inside the local Users group, which he is a
> member of. Does anyone have an idea as to what is causing this?
>
> Thanks in advance for any suggestions or ideas you may have!
>
> Sidney
 
Re: Terminal Server user profile is deleted during logoff

On Jan 23, 4:46 pm, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> Anything in the EventLog?
> Any warnings when the user logs *on* that the profile could not be
> found or loaded, and that the user is given a temporary profile?
> Is there an existing, corrupt profile for the user in the profile
> location?
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting:  http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> sidneycol...@gmail.com wrote on 23 jan 2008 in
> microsoft.public.windows.terminal_services:
>
>
>
> > I have one user on my 2000 Terminal Server whose profile is
> > being deleted when he logs off.  No redirection is in place, no
> > roaming profiles, and no policies have been specified.  Domain
> > Users is nested inside the local Users group, which he is a
> > member of.  Does anyone have an idea as to what is causing this?
>
> > Thanks in advance for any suggestions or ideas you may have!
>
> > Sidney- Hide quoted text -
>
> - Show quoted text -

Unfortunately, there is nothing in the Event Log to give any
indication this person logged off and an error occurred. I checked to
see if any profiles existed for this person on the server and there
are none there. I have other users logging in and using the server
without any trouble, so I'm not sure what makes this guy so special.

Sidney
 
Re: Terminal Server user profile is deleted during logoff

Sidney Collum <sidneycollum@gmail.com> wrote on 24 jan 2008 in
microsoft.public.windows.terminal_services:

> On Jan 23, 4:46 pm, "Vera Noest [MVP]" <vera.no...@remove-
> this.hem.utfors.se> wrote:
>> Anything in the EventLog?
>> Any warnings when the user logs *on* that the profile could not
>> be found or loaded, and that the user is given a temporary
>> profile? Is there an existing, corrupt profile for the user in
>> the profile location?
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting:  http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> sidneycol...@gmail.com wrote on 23 jan 2008 in
>> microsoft.public.windows.terminal_services:
>>
>>
>>
>> > I have one user on my 2000 Terminal Server whose profile is
>> > being deleted when he logs off.  No redirection is in place,
>> > no roaming profiles, and no policies have been specified.
>> >  Domain Users is nested inside the local Users group, which
>> > he is a member of.  Does anyone have an idea as to what is
>> > causing this?
>>
>> > Thanks in advance for any suggestions or ideas you may have!
>>
>> > Sidney- Hide quoted text -
>>
>> - Show quoted text -
>
> Unfortunately, there is nothing in the Event Log to give any
> indication this person logged off and an error occurred. I
> checked to see if any profiles existed for this person on the
> server and there are none there. I have other users logging in
> and using the server without any trouble, so I'm not sure what
> makes this guy so special.
>
> Sidney

When the user is logged on to the TS, can you open a command window
and type "set | more" (without the quotes) to check where the
environment variable %userprofile% is pointing to? And compare that
with another user?
And what exactly are the account settings in AD for this user,
normal profile and TS specific profile, if any?

I would also enable verbose logging of the user environment to see
what is going on when the user logs on:

221833 - How to enable user environment debug logging in retail
builds of Windows
http://support.microsoft.com/?kbid=221833

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
 
Re: Terminal Server user profile is deleted during logoff

On Jan 23, 5:43 pm, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> Sidney Collum <sidneycol...@gmail.com> wrote on 24 jan 2008 in
> microsoft.public.windows.terminal_services:
>
>
>
>
>
> > On Jan 23, 4:46 pm, "Vera Noest [MVP]" <vera.no...@remove-
> > this.hem.utfors.se> wrote:
> >> Anything in the EventLog?
> >> Any warnings when the user logs *on* that the profile could not
> >> be found or loaded, and that the user is given a temporary
> >> profile? Is there an existing, corrupt profile for the user in
> >> the profile location?
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting:  http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
>
> >> sidneycol...@gmail.com wrote on 23 jan 2008 in
> >> microsoft.public.windows.terminal_services:
>
> >> > I have one user on my 2000 Terminal Server whose profile is
> >> > being deleted when he logs off.  No redirection is in place,
> >> > no roaming profiles, and no policies have been specified.
> >> >  Domain Users is nested inside the local Users group, which
> >> > he is a member of.  Does anyone have an idea as to what is
> >> > causing this?
>
> >> > Thanks in advance for any suggestions or ideas you may have!
>
> >> > Sidney- Hide quoted text -
>
> >> - Show quoted text -
>
> > Unfortunately, there is nothing in the Event Log to give any
> > indication this person logged off and an error occurred.  I
> > checked to see if any profiles existed for this person on the
> > server and there are none there.  I have other users logging in
> > and using the server without any trouble, so I'm not sure what
> > makes this guy so special.
>
> > Sidney
>
> When the user is logged on to the TS, can you open a command window
> and type "set | more" (without the quotes) to check where the
> environment variable %userprofile% is pointing to? And compare that
> with another user?
> And what exactly are the account settings in AD for this user,
> normal profile and TS specific profile, if any?
>
> I would also enable verbose logging of the user environment to see
> what is going on when the user logs on:
>
> 221833 - How to enable user environment debug logging in retail
> builds of Windowshttp://support.microsoft.com/?kbid=221833
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting:  http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___- Hide quoted text -
>
> - Show quoted text -

Vera,

Thank you so very much for telling me about the logging feature.
Reading the log file indicated that the Terminal Server believes my
user to be a Guest user. I checked for this yesterday and did not see
anything that led me to believe he was in any way associated with the
Guest group, yet now I have my proof. Do you, or anyone else, have
any idea as to why this would be happening?

Thanks!

Sidney
 
Re: Terminal Server user profile is deleted during logoff

On Jan 23, 5:43 pm, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> Sidney Collum <sidneycol...@gmail.com> wrote on 24 jan 2008 in
> microsoft.public.windows.terminal_services:
>
>
>
>
>
> > On Jan 23, 4:46 pm, "Vera Noest [MVP]" <vera.no...@remove-
> > this.hem.utfors.se> wrote:
> >> Anything in the EventLog?
> >> Any warnings when the user logs *on* that the profile could not
> >> be found or loaded, and that the user is given a temporary
> >> profile? Is there an existing, corrupt profile for the user in
> >> the profile location?
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting:  http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
>
> >> sidneycol...@gmail.com wrote on 23 jan 2008 in
> >> microsoft.public.windows.terminal_services:
>
> >> > I have one user on my 2000 Terminal Server whose profile is
> >> > being deleted when he logs off.  No redirection is in place,
> >> > no roaming profiles, and no policies have been specified.
> >> >  Domain Users is nested inside the local Users group, which
> >> > he is a member of.  Does anyone have an idea as to what is
> >> > causing this?
>
> >> > Thanks in advance for any suggestions or ideas you may have!
>
> >> > Sidney- Hide quoted text -
>
> >> - Show quoted text -
>
> > Unfortunately, there is nothing in the Event Log to give any
> > indication this person logged off and an error occurred.  I
> > checked to see if any profiles existed for this person on the
> > server and there are none there.  I have other users logging in
> > and using the server without any trouble, so I'm not sure what
> > makes this guy so special.
>
> > Sidney
>
> When the user is logged on to the TS, can you open a command window
> and type "set | more" (without the quotes) to check where the
> environment variable %userprofile% is pointing to? And compare that
> with another user?
> And what exactly are the account settings in AD for this user,
> normal profile and TS specific profile, if any?
>
> I would also enable verbose logging of the user environment to see
> what is going on when the user logs on:
>
> 221833 - How to enable user environment debug logging in retail
> builds of Windowshttp://support.microsoft.com/?kbid=221833
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting:  http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___- Hide quoted text -
>
> - Show quoted text -

Vera,

Using the information found in the userenv.log, I went back to my
domain controller and discovered a previous admin had made him a
member of the Domain Guests group. Removing him from this group has
resolved the problem. Thank you VERY much for your help!

Sidney
 
Re: Terminal Server user profile is deleted during logoff

Sidney Collum <sidneycollum@gmail.com> wrote on 24 jan 2008:

> On Jan 23, 5:43 pm, "Vera Noest [MVP]" <vera.no...@remove-
> this.hem.utfors.se> wrote:
>> Sidney Collum <sidneycol...@gmail.com> wrote on 24 jan 2008 in
>> microsoft.public.windows.terminal_services:
>>
>>
>>
>>
>>
>> > On Jan 23, 4:46 pm, "Vera Noest [MVP]" <vera.no...@remove-
>> > this.hem.utfors.se> wrote:
>> >> Anything in the EventLog?
>> >> Any warnings when the user logs *on* that the profile could
>> >> not be found or loaded, and that the user is given a
>> >> temporary profile? Is there an existing, corrupt profile for
>> >> the user in the profile location?
>> >> _________________________________________________________
>> >> Vera Noest
>> >> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >> TS troubleshooting:  http://ts.veranoest.net
>> >> ___ please respond in newsgroup, NOT by private email ___
>>
>> >> sidneycol...@gmail.com wrote on 23 jan 2008 in
>> >> microsoft.public.windows.terminal_services:
>>
>> >> > I have one user on my 2000 Terminal Server whose profile
>> >> > is being deleted when he logs off.  No redirection is in
>> >> > place, no roaming profiles, and no policies have been
>> >> > specified.  Domain Users is nested inside the local Users
>> >> > group, which he is a member of.  Does anyone have an idea
>> >> > as to what is causing this?
>>
>> >> > Thanks in advance for any suggestions or ideas you may
>> >> > have!
>>
>> >> > Sidney- Hide quoted text -
>>
>> >> - Show quoted text -
>>
>> > Unfortunately, there is nothing in the Event Log to give any
>> > indication this person logged off and an error occurred.  I
>> > checked to see if any profiles existed for this person on the
>> > server and there are none there.  I have other users logging
>> > in and using the server without any trouble, so I'm not sure
>> > what makes this guy so special.
>>
>> > Sidney
>>
>> When the user is logged on to the TS, can you open a command
>> window and type "set | more" (without the quotes) to check
>> where the environment variable %userprofile% is pointing to?
>> And compare that with another user?
>> And what exactly are the account settings in AD for this user,
>> normal profile and TS specific profile, if any?
>>
>> I would also enable verbose logging of the user environment to
>> see what is going on when the user logs on:
>>
>> 221833 - How to enable user environment debug logging in retail
>> builds of Windowshttp://support.microsoft.com/?kbid=221833
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting:  http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___- Hide
>> quoted tex
> t -
>>
>> - Show quoted text -
>
> Vera,
>
> Using the information found in the userenv.log, I went back to
> my domain controller and discovered a previous admin had made
> him a member of the Domain Guests group. Removing him from this
> group has resolved the problem. Thank you VERY much for your
> help!
>
> Sidney

Great! I'm glad that the problem is solved, and thanks for the
feedback, Sidney!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*
 
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