Re: MS Word 2007 suddenly stopped working properly
ugo wrote:
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista environment
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe an Adobe Update, since a couple of times I had a message concerning
> Acrobat Distiller (my idea is that maybe there's a conflict everytime Word
> has to use some shared dll in order to be able to print or make pdf
> documents, but that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor with
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any other
> option besides the first line "General settings", I can't go for instance
> to the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error in the process, so the computer will look up for solutions,
> meanwhile it restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously the problem is not with the general Microsoft Office Package
> (Powerpoint for instance works fine).
> What shoul I do? What might have caused the problem?
Try a System Restore to when things worked since this is a sudden change. To
run System Restore, go to the Start Orb and in the Start Search box type
"System Restore" without the quotes. System Restore will appear in the
Programs result. Click on it, allow the UAC prompt, and follow the wizard.
If a System Restore doesn't work, then the experts in the Word newsgroup may
have an answer for you:
microsoft.public.word.general
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!