Remote Desktop sessions freezing in Windows 2003 Server

  • Thread starter Thread starter Scott A. Keen
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Scott A. Keen

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We have Windows 2003 Server running Terminal Server, plugged into a 24-port
Netgear Gigabit switch. We have about 12 workstations connecting to the
server, all running Windows XP Pro, plugged into the switch and running
Remote Desktop Connection. There are about another 6 workstations connected
to the switch, but they don't log onto the server and run in their own
workgroup.

About 4-5 times per day, everyone's Remote Desktop session will freeze for
anywhere from 15 seconds to a few minutes. When the sessions freeze, the
mouse is still movable and the users can still disconnect from the session,
but the server is completely non-responsive. After the freeze has released,
everything continues as normal, no data is lost.

Can you suggest what may be causing this problem?

Here is the configuration and software on the server:
Dell PowerEdge 840 Server
8 GB RAM
Dual 250 GB drives with SAS5iR RAID 1 controller (mirror), partitioned
Drive partitioned, C: (12 GB) and D: (230 GB)
>> C: partition :
Windows 2003 Server R2
domain controller
Active Directory services
DNS services services
>> D: partition :
Microsoft SQL Server 2005 Express
Microsoft Dynamics Great Plains Accounting
Microsoft Office 2003 Basic (Word, Excel, Outlook)
ChefTec
PrintShop
PrintMaster
User profiles (D:\Profiles\%username%)
 
Re: Remote Desktop sessions freezing in Windows 2003 Server

Which SP level is the server on?

So this server is DC, DNS, TS, SQLserver, Print and File server?
To be honest, I'm not amazed. Those roles have very different and
conflicting demands.

I'd check in the logs to find out what the server is doing at the
time those freezes happen. Can be a scheduled SQL backup, or
anything like that.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"Scott A. Keen" <scottkeen@gmail.com> wrote on 21 feb 2008 in
microsoft.public.windows.terminal_services:

> We have Windows 2003 Server running Terminal Server, plugged
> into a 24-port Netgear Gigabit switch. We have about 12
> workstations connecting to the server, all running Windows XP
> Pro, plugged into the switch and running Remote Desktop
> Connection. There are about another 6 workstations connected to
> the switch, but they don't log onto the server and run in their
> own workgroup.
>
> About 4-5 times per day, everyone's Remote Desktop session will
> freeze for anywhere from 15 seconds to a few minutes. When the
> sessions freeze, the mouse is still movable and the users can
> still disconnect from the session, but the server is completely
> non-responsive. After the freeze has released, everything
> continues as normal, no data is lost.
>
> Can you suggest what may be causing this problem?
>
> Here is the configuration and software on the server:
> Dell PowerEdge 840 Server
> 8 GB RAM
> Dual 250 GB drives with SAS5iR RAID 1 controller (mirror),
> partitioned Drive partitioned, C: (12 GB) and D: (230 GB)
>>> C: partition :
> Windows 2003 Server R2
> domain controller
> Active Directory services
> DNS services services
>>> D: partition :
> Microsoft SQL Server 2005 Express
> Microsoft Dynamics Great Plains Accounting
> Microsoft Office 2003 Basic (Word, Excel, Outlook)
> ChefTec
> PrintShop
> PrintMaster
> User profiles (D:\Profiles\%username%)
 
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