Ribbons Screensaver has stopped working

  • Thread starter Thread starter Ryan
  • Start date Start date
R

Ryan

Guest
Hello,

I have a very odd problem. I love the Ribbons screensaver but since
installing Vista x64, any time it kicks in and is removed by a mouse move or
a key press, Vista says the "ribbons screensaver has stopped working" but has
no solutions for it.

I've tried to google for answers but only found a few links to others with
the same problem with no apparent solution available.

My PC is..

Vista Ultimate x64
Asus P5K-E Wifi
Intel Core 2 Duo 8400
EVGA 8800GT 512mb

not sure what else might be relevant. all drivers current as of the date of
this post.

Here's the info I got about it from the Problem Reports and Solutions
control panel...

Product
Ribbons Screen Saver

Problem
Stopped working

Date
2/21/2008 6:51 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Ribbons.scr
Application Version: 6.0.6000.16386
Application Timestamp: 4549bb4a
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549d372
Exception Code: c0000005
Exception Offset: 0000000000053809
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 6ccb
Additional Information 2: d70b554a667f5d3274c86becb8627281
Additional Information 3: b267
Additional Information 4: 2a20c5e696c99db183736948d45868ba

Extra information about the problem
Bucket ID: 206143



thank you for any help,
Ryan
 
RE: Ribbons Screensaver has stopped working

I forgot to mention.. it also gives this error message even if I simply have
the Screen Saver Settings window open. If Ribbons is playing in the little
preview monitor and then I choose a different screensaver from the dropdown,
bam... ribbons has stopped responding.
 
Re: Ribbons Screensaver has stopped working

Not an application I'm familiar with, Ryan, but my suspicion is that you're
going to have to contact the software vendor. They may well have an update
that supports Vista better. Over the time since Vista was released, I've
seen quite a few applications with minor compatibility issues such as this.
For both 32-bit and 64-bit Vista, I might add. You can try running it in a
compatibility mode, but the first thing I'd try is to back to the software
vendor. They really should be fixing their application.

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:A64C90D6-CAC4-40B5-968D-4373AE3C3ED9@microsoft.com...
>I forgot to mention.. it also gives this error message even if I simply
>have
> the Screen Saver Settings window open. If Ribbons is playing in the
> little
> preview monitor and then I choose a different screensaver from the
> dropdown,
> bam... ribbons has stopped responding.
 
Re: Ribbons Screensaver has stopped working

Hi thanks for your reply... I guess I should've clarified that the Ribbons
screensaver comes with Windows Vista

"Charlie Russel - MVP" wrote:

> Not an application I'm familiar with, Ryan, but my suspicion is that you're
> going to have to contact the software vendor. They may well have an update
> that supports Vista better. Over the time since Vista was released, I've
> seen quite a few applications with minor compatibility issues such as this.
> For both 32-bit and 64-bit Vista, I might add. You can try running it in a
> compatibility mode, but the first thing I'd try is to back to the software
> vendor. They really should be fixing their application.
>
> --
> Charlie.
> http://msmvps.com/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
>
> "Ryan" <Ryan@discussions.microsoft.com> wrote in message
> news:A64C90D6-CAC4-40B5-968D-4373AE3C3ED9@microsoft.com...
> >I forgot to mention.. it also gives this error message even if I simply
> >have
> > the Screen Saver Settings window open. If Ribbons is playing in the
> > little
> > preview monitor and then I choose a different screensaver from the
> > dropdown,
> > bam... ribbons has stopped responding.
>
 
Re: Ribbons Screensaver has stopped working

Hi Ryan,

The c0000005 error is an Access Violation error.

The common denominator with this "screensaver has stopped working" error is
Vista x64 with an nVidia 8000 series gpu, which would suggest to me
something not quite right with the nVidia 64 bit drivers.

Are you using the drivers as-is, or have you made any changes/tweaks via the
nVidia gpu control panel?

"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:94C39855-CB57-4F54-A351-41AFA56E820C@microsoft.com...
> Hello,
>
> I have a very odd problem. I love the Ribbons screensaver but since
> installing Vista x64, any time it kicks in and is removed by a mouse move
> or
> a key press, Vista says the "ribbons screensaver has stopped working" but
> has
> no solutions for it.
>
> I've tried to google for answers but only found a few links to others with
> the same problem with no apparent solution available.
>
> My PC is..
>
> Vista Ultimate x64
> Asus P5K-E Wifi
> Intel Core 2 Duo 8400
> EVGA 8800GT 512mb
>
> not sure what else might be relevant. all drivers current as of the date
> of
> this post.
>
> Here's the info I got about it from the Problem Reports and Solutions
> control panel...
>
> Product
> Ribbons Screen Saver
>
> Problem
> Stopped working
>
> Date
> 2/21/2008 6:51 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: Ribbons.scr
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549bb4a
> Fault Module Name: ntdll.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549d372
> Exception Code: c0000005
> Exception Offset: 0000000000053809
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 6ccb
> Additional Information 2: d70b554a667f5d3274c86becb8627281
> Additional Information 3: b267
> Additional Information 4: 2a20c5e696c99db183736948d45868ba
>
> Extra information about the problem
> Bucket ID: 206143
>
>
>
> thank you for any help,
> Ryan

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
MVP - Windows Desktop Experience
 
Re: Ribbons Screensaver has stopped working

Ah. Just goes to show, I don't run many screen savers. ;) I tend to go for
blanked screens and shutdown monitors. ;)

Jane is pointing at the nVidia drivers, and that sounds likely. I just ran
some tests here on it, with my ATI card, and not seeing any issue. It is
kinda cool for a screen saver, I might get tempted. ;)

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:35539675-3A45-4CFA-B8CF-E6B0A8E0070F@microsoft.com...
> Hi thanks for your reply... I guess I should've clarified that the Ribbons
> screensaver comes with Windows Vista
>
> "Charlie Russel - MVP" wrote:
>
>> Not an application I'm familiar with, Ryan, but my suspicion is that
>> you're
>> going to have to contact the software vendor. They may well have an
>> update
>> that supports Vista better. Over the time since Vista was released, I've
>> seen quite a few applications with minor compatibility issues such as
>> this.
>> For both 32-bit and 64-bit Vista, I might add. You can try running it in
>> a
>> compatibility mode, but the first thing I'd try is to back to the
>> software
>> vendor. They really should be fixing their application.
>>
>> --
>> Charlie.
>> http://msmvps.com/xperts64
>> http://mvp.support.microsoft.com/profile/charlie.russel
>>
>>
>> "Ryan" <Ryan@discussions.microsoft.com> wrote in message
>> news:A64C90D6-CAC4-40B5-968D-4373AE3C3ED9@microsoft.com...
>> >I forgot to mention.. it also gives this error message even if I simply
>> >have
>> > the Screen Saver Settings window open. If Ribbons is playing in the
>> > little
>> > preview monitor and then I choose a different screensaver from the
>> > dropdown,
>> > bam... ribbons has stopped responding.
>>
 
Re: Ribbons Screensaver has stopped working

Hi Jane, thanks for your reply and help getting to the bottom of this.

I've not made any changes to the drivers. They were the latest package
available and I downloaded directly from www.nvidia.com. Specifically
Forceware 169.25 released on Dec 20, 2007. A direct link to the page is
http://www.nvidia.com/object/winvista_x64_169.25_whql.html

I've also made no changes in the Nvidia control panel. Everything should be
at the installed defaults.

Not sure worth noting just for sake of completeness.. everything on this PC
is a fresh install, under a week old.

Thanks again,
Ryan

"Jane C" wrote:

> Hi Ryan,
>
> The c0000005 error is an Access Violation error.
>
> The common denominator with this "screensaver has stopped working" error is
> Vista x64 with an nVidia 8000 series gpu, which would suggest to me
> something not quite right with the nVidia 64 bit drivers.
>
> Are you using the drivers as-is, or have you made any changes/tweaks via the
> nVidia gpu control panel?
>
> "Ryan" <Ryan@discussions.microsoft.com> wrote in message
> news:94C39855-CB57-4F54-A351-41AFA56E820C@microsoft.com...
> > Hello,
> >
> > I have a very odd problem. I love the Ribbons screensaver but since
> > installing Vista x64, any time it kicks in and is removed by a mouse move
> > or
> > a key press, Vista says the "ribbons screensaver has stopped working" but
> > has
> > no solutions for it.
> >
> > I've tried to google for answers but only found a few links to others with
> > the same problem with no apparent solution available.
> >
> > My PC is..
> >
> > Vista Ultimate x64
> > Asus P5K-E Wifi
> > Intel Core 2 Duo 8400
> > EVGA 8800GT 512mb
> >
> > not sure what else might be relevant. all drivers current as of the date
> > of
> > this post.
> >
> > Here's the info I got about it from the Problem Reports and Solutions
> > control panel...
> >
> > Product
> > Ribbons Screen Saver
> >
> > Problem
> > Stopped working
> >
> > Date
> > 2/21/2008 6:51 PM
> >
> > Status
> > Report Sent
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: Ribbons.scr
> > Application Version: 6.0.6000.16386
> > Application Timestamp: 4549bb4a
> > Fault Module Name: ntdll.dll
> > Fault Module Version: 6.0.6000.16386
> > Fault Module Timestamp: 4549d372
> > Exception Code: c0000005
> > Exception Offset: 0000000000053809
> > OS Version: 6.0.6000.2.0.0.256.1
> > Locale ID: 1033
> > Additional Information 1: 6ccb
> > Additional Information 2: d70b554a667f5d3274c86becb8627281
> > Additional Information 3: b267
> > Additional Information 4: 2a20c5e696c99db183736948d45868ba
> >
> > Extra information about the problem
> > Bucket ID: 206143
> >
> >
> >
> > thank you for any help,
> > Ryan
>
> --
> Jane, not plain ;) 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> MVP - Windows Desktop Experience
>
 
Re: Ribbons Screensaver has stopped working

In light of the suggestion that it could possibly be the Nvidia drivers, I
opened a bug report on Nvidia's webpage regarding my issue.

I've considered uninstalling the drivers temporarily and trying the
screensaver to see if the problem goes away to narrow it down to a definite
driver issue, but I'm not at my home PC at the moment.

Do you have any thoughts on any other avenues in case this isn't a driver
problem? I've allowed the crash report to be sent to Microsoft - I
shouldn't have to worry about filing one separately correct?

Sorry for a followup on my own post again. I keep thinking of more things
after I post. :)

"Ryan" wrote:

> Hi Jane, thanks for your reply and help getting to the bottom of this.
>
> I've not made any changes to the drivers. They were the latest package
> available and I downloaded directly from www.nvidia.com. Specifically
> Forceware 169.25 released on Dec 20, 2007. A direct link to the page is
> http://www.nvidia.com/object/winvista_x64_169.25_whql.html
>
> I've also made no changes in the Nvidia control panel. Everything should be
> at the installed defaults.
>
> Not sure worth noting just for sake of completeness.. everything on this PC
> is a fresh install, under a week old.
>
> Thanks again,
> Ryan
>
> "Jane C" wrote:
>
> > Hi Ryan,
> >
> > The c0000005 error is an Access Violation error.
> >
> > The common denominator with this "screensaver has stopped working" error is
> > Vista x64 with an nVidia 8000 series gpu, which would suggest to me
> > something not quite right with the nVidia 64 bit drivers.
> >
> > Are you using the drivers as-is, or have you made any changes/tweaks via the
> > nVidia gpu control panel?
> >
> > "Ryan" <Ryan@discussions.microsoft.com> wrote in message
> > news:94C39855-CB57-4F54-A351-41AFA56E820C@microsoft.com...
> > > Hello,
> > >
> > > I have a very odd problem. I love the Ribbons screensaver but since
> > > installing Vista x64, any time it kicks in and is removed by a mouse move
> > > or
> > > a key press, Vista says the "ribbons screensaver has stopped working" but
> > > has
> > > no solutions for it.
> > >
> > > I've tried to google for answers but only found a few links to others with
> > > the same problem with no apparent solution available.
> > >
> > > My PC is..
> > >
> > > Vista Ultimate x64
> > > Asus P5K-E Wifi
> > > Intel Core 2 Duo 8400
> > > EVGA 8800GT 512mb
> > >
> > > not sure what else might be relevant. all drivers current as of the date
> > > of
> > > this post.
> > >
> > > Here's the info I got about it from the Problem Reports and Solutions
> > > control panel...
> > >
> > > Product
> > > Ribbons Screen Saver
> > >
> > > Problem
> > > Stopped working
> > >
> > > Date
> > > 2/21/2008 6:51 PM
> > >
> > > Status
> > > Report Sent
> > >
> > > Problem signature
> > > Problem Event Name: APPCRASH
> > > Application Name: Ribbons.scr
> > > Application Version: 6.0.6000.16386
> > > Application Timestamp: 4549bb4a
> > > Fault Module Name: ntdll.dll
> > > Fault Module Version: 6.0.6000.16386
> > > Fault Module Timestamp: 4549d372
> > > Exception Code: c0000005
> > > Exception Offset: 0000000000053809
> > > OS Version: 6.0.6000.2.0.0.256.1
> > > Locale ID: 1033
> > > Additional Information 1: 6ccb
> > > Additional Information 2: d70b554a667f5d3274c86becb8627281
> > > Additional Information 3: b267
> > > Additional Information 4: 2a20c5e696c99db183736948d45868ba
> > >
> > > Extra information about the problem
> > > Bucket ID: 206143
> > >
> > >
> > >
> > > thank you for any help,
> > > Ryan
> >
> > --
> > Jane, not plain ;) 64 bit enabled :-)
> > Batteries not included. Braincell on vacation ;-)
> > MVP - Windows Desktop Experience
> >
 
Re: Ribbons Screensaver has stopped working

I tried to replicate on my VU x64 box (using nVidia 169.25 driver) but could
not.

"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:B639A355-B7B6-4ABB-88F7-4DBA771D2532@microsoft.com...
> Hi Jane, thanks for your reply and help getting to the bottom of this.
>
> I've not made any changes to the drivers. They were the latest package
> available and I downloaded directly from www.nvidia.com. Specifically
> Forceware 169.25 released on Dec 20, 2007. A direct link to the page is
> http://www.nvidia.com/object/winvista_x64_169.25_whql.html
>
> I've also made no changes in the Nvidia control panel. Everything should
> be
> at the installed defaults.
>
> Not sure worth noting just for sake of completeness.. everything on this
> PC
> is a fresh install, under a week old.
>
> Thanks again,
> Ryan
>
> "Jane C" wrote:
>
>> Hi Ryan,
>>
>> The c0000005 error is an Access Violation error.
>>
>> The common denominator with this "screensaver has stopped working" error
>> is
>> Vista x64 with an nVidia 8000 series gpu, which would suggest to me
>> something not quite right with the nVidia 64 bit drivers.
>>
>> Are you using the drivers as-is, or have you made any changes/tweaks via
>> the
>> nVidia gpu control panel?
>>
>> "Ryan" <Ryan@discussions.microsoft.com> wrote in message
>> news:94C39855-CB57-4F54-A351-41AFA56E820C@microsoft.com...
>> > Hello,
>> >
>> > I have a very odd problem. I love the Ribbons screensaver but since
>> > installing Vista x64, any time it kicks in and is removed by a mouse
>> > move
>> > or
>> > a key press, Vista says the "ribbons screensaver has stopped working"
>> > but
>> > has
>> > no solutions for it.
>> >
>> > I've tried to google for answers but only found a few links to others
>> > with
>> > the same problem with no apparent solution available.
>> >
>> > My PC is..
>> >
>> > Vista Ultimate x64
>> > Asus P5K-E Wifi
>> > Intel Core 2 Duo 8400
>> > EVGA 8800GT 512mb
>> >
>> > not sure what else might be relevant. all drivers current as of the
>> > date
>> > of
>> > this post.
>> >
>> > Here's the info I got about it from the Problem Reports and Solutions
>> > control panel...
>> >
>> > Product
>> > Ribbons Screen Saver
>> >
>> > Problem
>> > Stopped working
>> >
>> > Date
>> > 2/21/2008 6:51 PM
>> >
>> > Status
>> > Report Sent
>> >
>> > Problem signature
>> > Problem Event Name: APPCRASH
>> > Application Name: Ribbons.scr
>> > Application Version: 6.0.6000.16386
>> > Application Timestamp: 4549bb4a
>> > Fault Module Name: ntdll.dll
>> > Fault Module Version: 6.0.6000.16386
>> > Fault Module Timestamp: 4549d372
>> > Exception Code: c0000005
>> > Exception Offset: 0000000000053809
>> > OS Version: 6.0.6000.2.0.0.256.1
>> > Locale ID: 1033
>> > Additional Information 1: 6ccb
>> > Additional Information 2: d70b554a667f5d3274c86becb8627281
>> > Additional Information 3: b267
>> > Additional Information 4: 2a20c5e696c99db183736948d45868ba
>> >
>> > Extra information about the problem
>> > Bucket ID: 206143
>> >
>> >
>> >
>> > thank you for any help,
>> > Ryan
>>
>> --
>> Jane, not plain ;) 64 bit enabled :-)
>> Batteries not included. Braincell on vacation ;-)
>> MVP - Windows Desktop Experience
>>
 
Re: Ribbons Screensaver has stopped working

Hi Colin, just curious if you have a Logitech keyboard/mouse combo and/or
have Setpoint 4.4 installed? I'm trying to think of different angles here
if its not the nvidia driver.

Thanks.

"Colin Barnhorst" wrote:

> I tried to replicate on my VU x64 box (using nVidia 169.25 driver) but could
> not.
>
 
Re: Ribbons Screensaver has stopped working

I am using a Microsoft Internet Keyboard Pro and a Logitech M-SBF96 (P/S2)
mouse. The mouse driver is i8042prt.sys.

"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:D7A23D19-33E7-420A-B37A-5CDFF8C24A06@microsoft.com...
> Hi Colin, just curious if you have a Logitech keyboard/mouse combo and/or
> have Setpoint 4.4 installed? I'm trying to think of different angles
> here
> if its not the nvidia driver.
>
> Thanks.
>
> "Colin Barnhorst" wrote:
>
>> I tried to replicate on my VU x64 box (using nVidia 169.25 driver) but
>> could
>> not.
>>
>
 
Re: Ribbons Screensaver has stopped working

A long shot, perhaps - but have you gone through all the settings in your
BIOS? Is it possible that you have things enabled that you don't need. In
particular ACPI? Could you experiment and turn that off completely for a
while? (You may loose the Hibernate and Power Saving features, for the
duration?).

And do turn off any and all support in there that you will not be needing
right now, if for nothing else, you may see faster boot-times!


Tony. . .


"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news:D7A23D19-33E7-420A-B37A-5CDFF8C24A06@microsoft.com...
> Hi Colin, just curious if you have a Logitech keyboard/mouse combo and/or
> have Setpoint 4.4 installed? I'm trying to think of different angles
> here
> if its not the nvidia driver.
>
> Thanks.
>
> "Colin Barnhorst" wrote:
>
>> I tried to replicate on my VU x64 box (using nVidia 169.25 driver) but
>> could
>> not.
>>
>
 
Re: Ribbons Screensaver has stopped working

I think you need ACPI enabled for x64, Tony...

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"Tony Sperling" <tony.sperling@dbREMOVEmail.dk> wrote in message
news:el%23FwLVeIHA.5296@TK2MSFTNGP05.phx.gbl...
>A long shot, perhaps - but have you gone through all the settings in your
>BIOS? Is it possible that you have things enabled that you don't need. In
>particular ACPI? Could you experiment and turn that off completely for a
>while? (You may loose the Hibernate and Power Saving features, for the
>duration?).
>
> And do turn off any and all support in there that you will not be needing
> right now, if for nothing else, you may see faster boot-times!
>
>
> Tony. . .
>
>
> "Ryan" <Ryan@discussions.microsoft.com> wrote in message
> news:D7A23D19-33E7-420A-B37A-5CDFF8C24A06@microsoft.com...
>> Hi Colin, just curious if you have a Logitech keyboard/mouse combo and/or
>> have Setpoint 4.4 installed? I'm trying to think of different angles
>> here
>> if its not the nvidia driver.
>>
>> Thanks.
>>
>> "Colin Barnhorst" wrote:
>>
>>> I tried to replicate on my VU x64 box (using nVidia 169.25 driver) but
>>> could
>>> not.
>>>
>>
>
>
 
new information

new information

Hi there. Still trying to solve this. Here's my latest find...

I did a search for "ribbons.scr" and I came up with results in 2 different
places:

C:\Windows\System32\Ribbons.scr

and

C:\Windows\SysWOW64\Ribbons.scr

I'm new to 64bit OS's but from what I've determined, the first is the 64bit
path and the second is the 32bit emulation path.

Both Ribbons.scr files have different sizes so I can only assume one is
native 64bit while the other is 32bit? Anyways, what I've found is this...

If I right click C:\Windows\System32\Ribbons.scr and choose "Test", the
screensaver launches but as soon as I move the mouse/hit a key, I get
"Ribbons has stopped responding" and it crashes.

If I do the same procedure to C:\Windows\SysWOW64\Ribbons.scr, it works just
fine. No issues at all. I've tried multiple times to make sure but its
never once crashed.

So now that leaves me stumped. While I've found that the 32bit one
apparently works, why would the 64bit one be crashing?

"Ryan" wrote:

> Hello,
>
> I have a very odd problem. I love the Ribbons screensaver but since
> installing Vista x64, any time it kicks in and is removed by a mouse move or
> a key press, Vista says the "ribbons screensaver has stopped working" but has
> no solutions for it.
>
> I've tried to google for answers but only found a few links to others with
> the same problem with no apparent solution available.
>
> My PC is..
>
> Vista Ultimate x64
> Asus P5K-E Wifi
> Intel Core 2 Duo 8400
> EVGA 8800GT 512mb
>
> not sure what else might be relevant. all drivers current as of the date of
> this post.
>
> Here's the info I got about it from the Problem Reports and Solutions
> control panel...
>
> Product
> Ribbons Screen Saver
>
> Problem
> Stopped working
>
> Date
> 2/21/2008 6:51 PM
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: Ribbons.scr
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549bb4a
> Fault Module Name: ntdll.dll
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549d372
> Exception Code: c0000005
> Exception Offset: 0000000000053809
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 6ccb
> Additional Information 2: d70b554a667f5d3274c86becb8627281
> Additional Information 3: b267
> Additional Information 4: 2a20c5e696c99db183736948d45868ba
>
> Extra information about the problem
> Bucket ID: 206143
>
>
>
> thank you for any help,
> Ryan
 
Conflict with Logitech Setpoint software?

Conflict with Logitech Setpoint software?

I noticed someone had mentioned Logitech Setpoint software. Well, I just installed that today and it so happens I just started getting the same error with the Ribbons screensaver today as well. I've found so far that closing the Setpoint tray icon seems to fix the problem.
 
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