G
Grigoriy Breyman
Guest
How I can correct this problem?10:43:24 Grigoriy
Initial Question/Comment: Black screen in RDP window
10:43:30 System
https://technet.microsoft.com/subscriptions/manage/default.aspx
10:43:40 System
Elyn has joined this session!
10:43:40 System
Connected with Elyn
10:43:57 Grigoriy
Good day!
10:44:15 Elyn
Hello Grigoriy and welcome to the TechNet Online Concierge. How may I assist
you today?
10:45:53 Elyn
Do you mean you get the black screen when you tries to connect to the server
by using remote desktop?
10:46:00 Elyn
* try
10:46:12 Grigoriy
I have problem with RDP connection. When I minimize RDP-session window to
task bar and then maximize it - I see black screen.
10:46:40 Grigoriy
Not at the connection time.....in using time...
10:47:23 Elyn
I see. Then does regular desktop appear after the black screen appears?
10:47:40 Grigoriy
no....black and this end..
10:47:54 Grigoriy
I'm sorry for my English....I'm speak russian only
10:48:15 Elyn
It's okay. I can understand it.
10:48:25 Grigoriy
ok, thx
10:48:30 Elyn
Did you get any error message?
10:48:35 Grigoriy
no
10:48:42 Grigoriy
only black screen
10:49:35 Elyn
Okay. Are you running Windows XP or Windows Vista? And also, are you trying
to connect to the Windows Server 2003 using remote desktop?
10:50:12 Grigoriy
clients: windows xp, windows 2000. server: win 2003 ent r2 sp2
10:50:50 Elyn
Thank you for information. Does it appear to all the clients connected to
Windows Server 2003 using remote desktop?
10:51:11 Grigoriy
yes
10:51:38 Elyn
Okay.
10:51:51 Elyn
I would like to help you search and see if there is any information
addressing your issue. However, please understand that we are not technical
specialists. If I am unable to find anything relevant for your reference, I
will also explain some other support options for you.
10:52:10 Grigoriy
ok
10:53:46 Elyn
I'm searching it for you. Just a moment please.
10:54:04 Grigoriy
ok
10:55:01 Grigoriy
maybe this problem "connected to" (sorry) hardware acceleration..
10:56:21 Elyn
I'll see if there is any document for your reference.
10:56:32 Grigoriy
ok
10:57:31 Elyn
Grigoriy, may I know if you get blank screen or black screen when you
minimize and maximize Remote Desktop Connection dialog box?
10:57:47 Grigoriy
BLACK
10:58:06 Elyn
I see. Thank you for clarification.
11:01:47 Elyn
Grigoriy, I'm finding limited information addressing your concerns at this
moment. I just found the following document that may do some help:
A black screen may appear while logon by using remote desktop
http://support.microsoft.com/kb/555840
11:01:57 Elyn
Troubleshooting Specific Remote Desktop Problems
http://technet2.microsoft.com/Windo...4205-4894-9907-2644182125121033.mspx?mfr=true
11:03:12 Elyn
I would like to search it further to see what else I can find for you.
11:04:16 Grigoriy
I minimized the Remote Desktop Connection dialog box, and then my screen
went blank.
Cause: Using a password-protected screen saver can cause this problem. Your
applications are still running on the remote computer, but you can no longer
use them.
Solution: Disconnect Remote Desktop Connection, or ask the server
administrator to disconnect you.
Solution: Do not minimize the Remote Desktop Connection dialog box if your
computer uses a password-protected screen saver.
Solution: Do not use a password-protected screen saver on your local computer.
11:04:21 Grigoriy
this is my problem!
11:04:53 Grigoriy
but I dont know why written "dialog box"
11:05:38 Grigoriy
black - it is not blank too?
11:06:33 Elyn
A blank windows means there is nothing in the windows.
11:06:40 Grigoriy
hm...
11:06:56 Grigoriy
I have black color in rdp-session
11:07:34 Elyn
I see. I'm still trying to find something else for your reference.
11:07:38 Elyn
Thank you for your patience.
11:07:54 Grigoriy
what is patience?
11:08:01 Grigoriy
information?
11:08:28 Elyn
I mean thank you for waiting.
11:08:37 Grigoriy
ok
11:12:29 Elyn
Sorry for the delay.
11:13:04 Elyn
May I know if the clients are using RDP 6.0?
11:13:28 Grigoriy
5 and 6
11:13:47 Grigoriy
windows xp -6. 2000 - 5.
11:14:30 Elyn
Thank you for information. Then both Windows XP and Windows 2000 clients
have the same issue, am I right?
11:14:49 Grigoriy
yes
11:16:20 Elyn
Thanks for it. I read some internal cases and found the following
information for your reference:
-- If minimizes her session -> then both get a black screen
-- 6.0 to 6.0 -> has the issue
-- 5.1 to 6.0 -> same issue
-- 6.0 to 5.1 it works
11:17:34 Grigoriy
why you write to? server/client?
11:19:30 Elyn
Sorry for the confusion. It seems that if the Target machine has the 5.1 and
the Monitoring machine has 6.0, there is no issue.
11:20:12 Grigoriy
target = terminal server?
11:20:25 Elyn
Yes, that's right.
11:21:23 Grigoriy
ok, 5 mins please
11:21:52 Elyn
Okay. Please let me know if you have any further concerns.
11:25:42 Elyn
How is it going there?
11:26:02 Grigoriy
you give me rdp-protocol version or rdp-clients versions?
11:27:28 Elyn
Should be rdp-clients. However, for such a technical or product-specific
issue, I would suggest that you contact our support professionals for further
assistance.
11:27:48 Elyn
They are the appropriate group to help you further with this issue.
11:29:43 Elyn
Would you like me to check the contact number for you?
11:30:47 Grigoriy
You give me two versions for server and for client machines.....but I didn't
understand how client-version program may cause problem on the server-machine.
11:31:02 Grigoriy
You want know my telephone number?
11:32:23 Elyn
Grigoriy, please understand that we are not technical specialists. I just
found there is an internal case discussing the similar issue. However, for
your issue, I would suggest that you contact the support professionals for
more trouble-shooting.
11:32:40 Grigoriy
OK
11:32:43 Elyn
I can locate the contact information for you to contact our support
professionals if you wish.
11:33:03 Elyn
May I know which country you are located please?
11:33:11 Grigoriy
Ukraine
11:33:44 Elyn
Okay, thanks. Let me check it for you. Just a moment please.
11:33:59 Grigoriy
ok, thanks
11:35:38 Elyn
If your company has the Software Assurance for Windows Server 2003, you may
call (380) (44) 230-5102 during the business hours to reach our support
professionals in Ukraine.
11:35:53 Elyn
You can also work directly with a support professional and receive a
response within one business day by posting this issue in the TechNet Managed
Newsgroups.
As a TechNet subscriber you have complimentary technical support through the
managed newsgroups.
http://www.microsoft.com/technet/community/newsgroups/managed/dgbrowser/en-us/default.mspx
Be sure to create a no-spam alias before you post. The alias is how you are
identified as a TechNet subscriber.
11:37:09 Elyn
If you have any other concerns, please let me know.
11:38:57 Grigoriy
This is not my problem in software...this is problem of Microsoft
Corporation. I think, MS Corp. must give me free support for THIS problem!
11:39:33 Grigoriy
please give me full information about protocol and client-program version.
11:39:44 Elyn
Grigoriy, if your company has the Software Assurance, then you may get free
support incidents.
11:40:05 Grigoriy
This is not correct.
11:40:25 Elyn
you may need to call the support professional for further information. They
are the appropriate group to help you.
11:41:05 Elyn
And also, if you don't want to use the support incident, you may try the
TechNet Managed Newsgroups.
11:41:14 Grigoriy
you have information about protocol versions and client-program versions.
please, give me it.
11:42:34 Elyn
Sorry, Grigoriy. I don't have it. In the beginning of our conversation, I
have told you that we are not technical specialists. Therefore, for
complicated technical issue, you may need to contact the support
professionals for information.
11:43:07 Grigoriy
You have itL
11:43:19 Grigoriy
Thanks for it. I read some internal cases and found the following
information for your reference:
-- If minimizes her session -> then both get a black screen
-- 6.0 to 6.0 -> has the issue
-- 5.1 to 6.0 -> same issue
-- 6.0 to 5.1 it works
11:43:55 Elyn
Grigoriy, I just found those information in the case. I have already copied
and pasted it to you.
11:44:40 Grigoriy
I want know what does it mean this digits...
11:45:33 Grigoriy
-- 6.0 to 5.1 it works
11:45:38 Grigoriy
what is 6.0?
11:45:44 Grigoriy
and what is 5.1
11:45:46 Grigoriy
?
11:47:15 Elyn
Based on my understanding, from clients using RDP 6.0 to Server using RDP
5.1, it works.
11:49:10 Elyn
May I know if there is anything else I can do for you?
11:50:46 Elyn
Excuse me Grigoriy, but are you still there with me? I haven't received a
response from you in some time. Would you like to continue our conversation?
If not, I will go ahead and close this session.
11:51:14 Grigoriy
1 min please
11:51:44 Grigoriy
I have 5.2 on my server and 6.0 on my windows xp clients.
Initial Question/Comment: Black screen in RDP window
10:43:30 System
https://technet.microsoft.com/subscriptions/manage/default.aspx
10:43:40 System
Elyn has joined this session!
10:43:40 System
Connected with Elyn
10:43:57 Grigoriy
Good day!
10:44:15 Elyn
Hello Grigoriy and welcome to the TechNet Online Concierge. How may I assist
you today?
10:45:53 Elyn
Do you mean you get the black screen when you tries to connect to the server
by using remote desktop?
10:46:00 Elyn
* try
10:46:12 Grigoriy
I have problem with RDP connection. When I minimize RDP-session window to
task bar and then maximize it - I see black screen.
10:46:40 Grigoriy
Not at the connection time.....in using time...
10:47:23 Elyn
I see. Then does regular desktop appear after the black screen appears?
10:47:40 Grigoriy
no....black and this end..
10:47:54 Grigoriy
I'm sorry for my English....I'm speak russian only
10:48:15 Elyn
It's okay. I can understand it.
10:48:25 Grigoriy
ok, thx
10:48:30 Elyn
Did you get any error message?
10:48:35 Grigoriy
no
10:48:42 Grigoriy
only black screen
10:49:35 Elyn
Okay. Are you running Windows XP or Windows Vista? And also, are you trying
to connect to the Windows Server 2003 using remote desktop?
10:50:12 Grigoriy
clients: windows xp, windows 2000. server: win 2003 ent r2 sp2
10:50:50 Elyn
Thank you for information. Does it appear to all the clients connected to
Windows Server 2003 using remote desktop?
10:51:11 Grigoriy
yes
10:51:38 Elyn
Okay.
10:51:51 Elyn
I would like to help you search and see if there is any information
addressing your issue. However, please understand that we are not technical
specialists. If I am unable to find anything relevant for your reference, I
will also explain some other support options for you.
10:52:10 Grigoriy
ok
10:53:46 Elyn
I'm searching it for you. Just a moment please.
10:54:04 Grigoriy
ok
10:55:01 Grigoriy
maybe this problem "connected to" (sorry) hardware acceleration..
10:56:21 Elyn
I'll see if there is any document for your reference.
10:56:32 Grigoriy
ok
10:57:31 Elyn
Grigoriy, may I know if you get blank screen or black screen when you
minimize and maximize Remote Desktop Connection dialog box?
10:57:47 Grigoriy
BLACK
10:58:06 Elyn
I see. Thank you for clarification.
11:01:47 Elyn
Grigoriy, I'm finding limited information addressing your concerns at this
moment. I just found the following document that may do some help:
A black screen may appear while logon by using remote desktop
http://support.microsoft.com/kb/555840
11:01:57 Elyn
Troubleshooting Specific Remote Desktop Problems
http://technet2.microsoft.com/Windo...4205-4894-9907-2644182125121033.mspx?mfr=true
11:03:12 Elyn
I would like to search it further to see what else I can find for you.
11:04:16 Grigoriy
I minimized the Remote Desktop Connection dialog box, and then my screen
went blank.
Cause: Using a password-protected screen saver can cause this problem. Your
applications are still running on the remote computer, but you can no longer
use them.
Solution: Disconnect Remote Desktop Connection, or ask the server
administrator to disconnect you.
Solution: Do not minimize the Remote Desktop Connection dialog box if your
computer uses a password-protected screen saver.
Solution: Do not use a password-protected screen saver on your local computer.
11:04:21 Grigoriy
this is my problem!
11:04:53 Grigoriy
but I dont know why written "dialog box"
11:05:38 Grigoriy
black - it is not blank too?
11:06:33 Elyn
A blank windows means there is nothing in the windows.
11:06:40 Grigoriy
hm...
11:06:56 Grigoriy
I have black color in rdp-session
11:07:34 Elyn
I see. I'm still trying to find something else for your reference.
11:07:38 Elyn
Thank you for your patience.
11:07:54 Grigoriy
what is patience?
11:08:01 Grigoriy
information?
11:08:28 Elyn
I mean thank you for waiting.
11:08:37 Grigoriy
ok
11:12:29 Elyn
Sorry for the delay.
11:13:04 Elyn
May I know if the clients are using RDP 6.0?
11:13:28 Grigoriy
5 and 6
11:13:47 Grigoriy
windows xp -6. 2000 - 5.
11:14:30 Elyn
Thank you for information. Then both Windows XP and Windows 2000 clients
have the same issue, am I right?
11:14:49 Grigoriy
yes
11:16:20 Elyn
Thanks for it. I read some internal cases and found the following
information for your reference:
-- If minimizes her session -> then both get a black screen
-- 6.0 to 6.0 -> has the issue
-- 5.1 to 6.0 -> same issue
-- 6.0 to 5.1 it works
11:17:34 Grigoriy
why you write to? server/client?
11:19:30 Elyn
Sorry for the confusion. It seems that if the Target machine has the 5.1 and
the Monitoring machine has 6.0, there is no issue.
11:20:12 Grigoriy
target = terminal server?
11:20:25 Elyn
Yes, that's right.
11:21:23 Grigoriy
ok, 5 mins please
11:21:52 Elyn
Okay. Please let me know if you have any further concerns.
11:25:42 Elyn
How is it going there?
11:26:02 Grigoriy
you give me rdp-protocol version or rdp-clients versions?
11:27:28 Elyn
Should be rdp-clients. However, for such a technical or product-specific
issue, I would suggest that you contact our support professionals for further
assistance.
11:27:48 Elyn
They are the appropriate group to help you further with this issue.
11:29:43 Elyn
Would you like me to check the contact number for you?
11:30:47 Grigoriy
You give me two versions for server and for client machines.....but I didn't
understand how client-version program may cause problem on the server-machine.
11:31:02 Grigoriy
You want know my telephone number?
11:32:23 Elyn
Grigoriy, please understand that we are not technical specialists. I just
found there is an internal case discussing the similar issue. However, for
your issue, I would suggest that you contact the support professionals for
more trouble-shooting.
11:32:40 Grigoriy
OK
11:32:43 Elyn
I can locate the contact information for you to contact our support
professionals if you wish.
11:33:03 Elyn
May I know which country you are located please?
11:33:11 Grigoriy
Ukraine
11:33:44 Elyn
Okay, thanks. Let me check it for you. Just a moment please.
11:33:59 Grigoriy
ok, thanks
11:35:38 Elyn
If your company has the Software Assurance for Windows Server 2003, you may
call (380) (44) 230-5102 during the business hours to reach our support
professionals in Ukraine.
11:35:53 Elyn
You can also work directly with a support professional and receive a
response within one business day by posting this issue in the TechNet Managed
Newsgroups.
As a TechNet subscriber you have complimentary technical support through the
managed newsgroups.
http://www.microsoft.com/technet/community/newsgroups/managed/dgbrowser/en-us/default.mspx
Be sure to create a no-spam alias before you post. The alias is how you are
identified as a TechNet subscriber.
11:37:09 Elyn
If you have any other concerns, please let me know.
11:38:57 Grigoriy
This is not my problem in software...this is problem of Microsoft
Corporation. I think, MS Corp. must give me free support for THIS problem!
11:39:33 Grigoriy
please give me full information about protocol and client-program version.
11:39:44 Elyn
Grigoriy, if your company has the Software Assurance, then you may get free
support incidents.
11:40:05 Grigoriy
This is not correct.
11:40:25 Elyn
you may need to call the support professional for further information. They
are the appropriate group to help you.
11:41:05 Elyn
And also, if you don't want to use the support incident, you may try the
TechNet Managed Newsgroups.
11:41:14 Grigoriy
you have information about protocol versions and client-program versions.
please, give me it.
11:42:34 Elyn
Sorry, Grigoriy. I don't have it. In the beginning of our conversation, I
have told you that we are not technical specialists. Therefore, for
complicated technical issue, you may need to contact the support
professionals for information.
11:43:07 Grigoriy
You have itL
11:43:19 Grigoriy
Thanks for it. I read some internal cases and found the following
information for your reference:
-- If minimizes her session -> then both get a black screen
-- 6.0 to 6.0 -> has the issue
-- 5.1 to 6.0 -> same issue
-- 6.0 to 5.1 it works
11:43:55 Elyn
Grigoriy, I just found those information in the case. I have already copied
and pasted it to you.
11:44:40 Grigoriy
I want know what does it mean this digits...
11:45:33 Grigoriy
-- 6.0 to 5.1 it works
11:45:38 Grigoriy
what is 6.0?
11:45:44 Grigoriy
and what is 5.1
11:45:46 Grigoriy
?
11:47:15 Elyn
Based on my understanding, from clients using RDP 6.0 to Server using RDP
5.1, it works.
11:49:10 Elyn
May I know if there is anything else I can do for you?
11:50:46 Elyn
Excuse me Grigoriy, but are you still there with me? I haven't received a
response from you in some time. Would you like to continue our conversation?
If not, I will go ahead and close this session.
11:51:14 Grigoriy
1 min please
11:51:44 Grigoriy
I have 5.2 on my server and 6.0 on my windows xp clients.
