Annoying CONSTANT (mshtml.dll) Error & CRASHING

  • Thread starter Thread starter AWA
  • Start date Start date
A

AWA

Guest
For months now I continue to receive this error whenever it feels like it.
MOST of the time it is when I am doing or using more than 1 application at a
time. For example, I could be logging into my AOL accout (using AOL program)
while surfing the internet or logging into eBay, etc. That's when it is most
common. The Windows Explorer window that pops up says:

"Error Signature"

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: mshtml.dll
ModVer: 7.0.6000.16608 Offset: 0018556c

In any case, it feezes my computer after drwatson sends out two reports (it
is always 2). Or, perhaps it is the drwatson that is doing the
freezing/crashing since the ONLY way I can unfreeze my computer is by using
Ctrl/Alt/Delete and ending task on drwatsn.exe

Of course, when I do that, the screen flickers and things get rearranged,
end up missing, etc., until I reboot and wait for the next time.

Does ANYONE have ANY idea how to shake this?

My operating system is WindowsXP SP2. I am using a Sony Vaio Desktop with a
P4 3GHz, and 2G's of RAM. I have 750 G's of disk space. I have no viruses or
even spyware, etc. All temp folders are clean and clear, along will all
cache(s), prefetch, etc. Everything runs optimum except for my case fan
running a little slow, but is going to be replaced when the new fan gets
here. As far as I know, I do not even have any registry errors as I have a
program that cleans my registry every so often. (Don't worry, I check the
things it wants to delete/clean before initiating the "clean" or "delete"
process).

My browser is IE Version 7.0.5730.11 with all of the latest updates.. I
receive no other errors on my computer except for the one I previously
mentioned.

I did a search on my computer for the mshtml.dll file and so far I have
THIRTY-TWO (32) files - does this sound normal??

Also, If I have IE version 7.0.5730.11, should my mshtml.dll version be the
SAME?

PLEASE, if ANYONE knows a way to fix this ongoing problem it would be
greatly appreciated! Thank you.
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

For the Event Viewer error report please prove the Event ID: and the
Event Source:

A better way to post Event Viewer reports.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


AWA wrote:
> For months now I continue to receive this error whenever it feels
> like it. MOST of the time it is when I am doing or using more than 1
> application at a time. For example, I could be logging into my AOL
> accout (using AOL program) while surfing the internet or logging into
> eBay, etc. That's when it is most common. The Windows Explorer window
> that pops up says:
>
> "Error Signature"
>
> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: mshtml.dll
> ModVer: 7.0.6000.16608 Offset: 0018556c
>
> In any case, it feezes my computer after drwatson sends out two
> reports (it is always 2). Or, perhaps it is the drwatson that is
> doing the freezing/crashing since the ONLY way I can unfreeze my
> computer is by using Ctrl/Alt/Delete and ending task on drwatsn.exe
>
> Of course, when I do that, the screen flickers and things get
> rearranged, end up missing, etc., until I reboot and wait for the
> next time.
>
> Does ANYONE have ANY idea how to shake this?
>
> My operating system is WindowsXP SP2. I am using a Sony Vaio Desktop
> with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk space. I have
> no viruses or even spyware, etc. All temp folders are clean and
> clear, along will all cache(s), prefetch, etc. Everything runs
> optimum except for my case fan running a little slow, but is going to
> be replaced when the new fan gets here. As far as I know, I do not
> even have any registry errors as I have a program that cleans my
> registry every so often. (Don't worry, I check the things it wants to
> delete/clean before initiating the "clean" or "delete" process).
>
> My browser is IE Version 7.0.5730.11 with all of the latest updates..
> I receive no other errors on my computer except for the one I
> previously mentioned.
>
> I did a search on my computer for the mshtml.dll file and so far I
> have THIRTY-TWO (32) files - does this sound normal??
>
> Also, If I have IE version 7.0.5730.11, should my mshtml.dll version
> be the SAME?
>
> PLEASE, if ANYONE knows a way to fix this ongoing problem it would be
> greatly appreciated! Thank you.
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

There are 4 "events" for my error, but this is the MAIN event that triggers
everything. Is this what you wanted me to copy and paste here?

Thanks.


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/4/2008
Time: 11:50:29 PM
User: N/A
Computer: AWA
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
mshtml.dll, version 7.0.6000.16608, fault address 0x0018556c.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
0040: 30 2e 36 30 30 30 2e 31 0.6000.1
0048: 36 36 30 38 20 61 74 20 6608 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 31 38 35 35 36 63 0d 018556c.
0060: 0a .


"Gerry" wrote:

> For the Event Viewer error report please prove the Event ID: and the
> Event Source:
>
> A better way to post Event Viewer reports.
>
> A tip for posting copies of Error Reports! Run Event Viewer and double
> click on the error you want to copy. In the window, which appears is a
> button resembling two pages. Click the button and close Event
> Viewer.Now start your message (email) and do a paste into the body of
> the message. Make sure this is the first paste after exiting from
> Event Viewer.
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> AWA wrote:
> > For months now I continue to receive this error whenever it feels
> > like it. MOST of the time it is when I am doing or using more than 1
> > application at a time. For example, I could be logging into my AOL
> > accout (using AOL program) while surfing the internet or logging into
> > eBay, etc. That's when it is most common. The Windows Explorer window
> > that pops up says:
> >
> > "Error Signature"
> >
> > AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: mshtml.dll
> > ModVer: 7.0.6000.16608 Offset: 0018556c
> >
> > In any case, it feezes my computer after drwatson sends out two
> > reports (it is always 2). Or, perhaps it is the drwatson that is
> > doing the freezing/crashing since the ONLY way I can unfreeze my
> > computer is by using Ctrl/Alt/Delete and ending task on drwatsn.exe
> >
> > Of course, when I do that, the screen flickers and things get
> > rearranged, end up missing, etc., until I reboot and wait for the
> > next time.
> >
> > Does ANYONE have ANY idea how to shake this?
> >
> > My operating system is WindowsXP SP2. I am using a Sony Vaio Desktop
> > with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk space. I have
> > no viruses or even spyware, etc. All temp folders are clean and
> > clear, along will all cache(s), prefetch, etc. Everything runs
> > optimum except for my case fan running a little slow, but is going to
> > be replaced when the new fan gets here. As far as I know, I do not
> > even have any registry errors as I have a program that cleans my
> > registry every so often. (Don't worry, I check the things it wants to
> > delete/clean before initiating the "clean" or "delete" process).
> >
> > My browser is IE Version 7.0.5730.11 with all of the latest updates..
> > I receive no other errors on my computer except for the one I
> > previously mentioned.
> >
> > I did a search on my computer for the mshtml.dll file and so far I
> > have THIRTY-TWO (32) files - does this sound normal??
> >
> > Also, If I have IE version 7.0.5730.11, should my mshtml.dll version
> > be the SAME?
> >
> > PLEASE, if ANYONE knows a way to fix this ongoing problem it would be
> > greatly appreciated! Thank you.
>
>
>
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

AWA

Yes but the second part beginning "For more information" is not needed.

Is this the first indication there is a problem? Is there a matching
Event ID: 1001. If yes a copy might add something.

The problem may be the result of crappy AOL software. Have you installed
AOL software from a CD? Do you have the latest AOL software? Are you
using AOL software because AOL is your ISP?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

AWA wrote:
> There are 4 "events" for my error, but this is the MAIN event that
> triggers everything. Is this what you wanted me to copy and paste
> here?
>
> Thanks.
>
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 3/4/2008
> Time: 11:50:29 PM
> User: N/A
> Computer: AWA
> Description:
> Faulting application explorer.exe, version 6.0.2900.3156, faulting
> module mshtml.dll, version 7.0.6000.16608, fault address 0x0018556c.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 65 78 70 ure exp
> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> 0028: 30 30 2e 33 31 35 36 20 00.3156
> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
> 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
> 0048: 36 36 30 38 20 61 74 20 6608 at
> 0050: 6f 66 66 73 65 74 20 30 offset 0
> 0058: 30 31 38 35 35 36 63 0d 018556c.
> 0060: 0a .
>
>
> "Gerry" wrote:
>
>> For the Event Viewer error report please prove the Event ID: and the
>> Event Source:
>>
>> A better way to post Event Viewer reports.
>>
>> A tip for posting copies of Error Reports! Run Event Viewer and
>> double click on the error you want to copy. In the window, which
>> appears is a button resembling two pages. Click the button and close
>> Event Viewer.Now start your message (email) and do a paste into the
>> body of the message. Make sure this is the first paste after exiting
>> from Event Viewer.
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> AWA wrote:
>>> For months now I continue to receive this error whenever it feels
>>> like it. MOST of the time it is when I am doing or using more than 1
>>> application at a time. For example, I could be logging into my AOL
>>> accout (using AOL program) while surfing the internet or logging
>>> into eBay, etc. That's when it is most common. The Windows Explorer
>>> window that pops up says:
>>>
>>> "Error Signature"
>>>
>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: mshtml.dll
>>> ModVer: 7.0.6000.16608 Offset: 0018556c
>>>
>>> In any case, it feezes my computer after drwatson sends out two
>>> reports (it is always 2). Or, perhaps it is the drwatson that is
>>> doing the freezing/crashing since the ONLY way I can unfreeze my
>>> computer is by using Ctrl/Alt/Delete and ending task on drwatsn.exe
>>>
>>> Of course, when I do that, the screen flickers and things get
>>> rearranged, end up missing, etc., until I reboot and wait for the
>>> next time.
>>>
>>> Does ANYONE have ANY idea how to shake this?
>>>
>>> My operating system is WindowsXP SP2. I am using a Sony Vaio Desktop
>>> with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk space. I
>>> have no viruses or even spyware, etc. All temp folders are clean and
>>> clear, along will all cache(s), prefetch, etc. Everything runs
>>> optimum except for my case fan running a little slow, but is going
>>> to be replaced when the new fan gets here. As far as I know, I do
>>> not even have any registry errors as I have a program that cleans my
>>> registry every so often. (Don't worry, I check the things it wants
>>> to delete/clean before initiating the "clean" or "delete" process).
>>>
>>> My browser is IE Version 7.0.5730.11 with all of the latest
>>> updates.. I receive no other errors on my computer except for the
>>> one I previously mentioned.
>>>
>>> I did a search on my computer for the mshtml.dll file and so far I
>>> have THIRTY-TWO (32) files - does this sound normal??
>>>
>>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll version
>>> be the SAME?
>>>
>>> PLEASE, if ANYONE knows a way to fix this ongoing problem it would
>>> be greatly appreciated! Thank you.
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

Yes, the AOL software is from a CD. Yes, it is the latest, most up to date
version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.

Yes, there is an Event 1001 - see below:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 3/4/2008
Time: 11:52:13 PM
User: N/A
Computer: AWA
Description:
Fault bucket 676106205.

Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 36 37 36 31 30 36 32 30 67610620
0010: 35 0d 0a 5..

------------------------------------------------------
"Gerry" wrote:

> AWA
>
> Yes but the second part beginning "For more information" is not needed.
>
> Is this the first indication there is a problem? Is there a matching
> Event ID: 1001. If yes a copy might add something.
>
> The problem may be the result of crappy AOL software. Have you installed
> AOL software from a CD? Do you have the latest AOL software? Are you
> using AOL software because AOL is your ISP?
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> AWA wrote:
> > There are 4 "events" for my error, but this is the MAIN event that
> > triggers everything. Is this what you wanted me to copy and paste
> > here?
> >
> > Thanks.
> >
> >
> > Event Type: Error
> > Event Source: Application Error
> > Event Category: None
> > Event ID: 1000
> > Date: 3/4/2008
> > Time: 11:50:29 PM
> > User: N/A
> > Computer: AWA
> > Description:
> > Faulting application explorer.exe, version 6.0.2900.3156, faulting
> > module mshtml.dll, version 7.0.6000.16608, fault address 0x0018556c.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> > 0010: 75 72 65 20 20 65 78 70 ure exp
> > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> > 0028: 30 30 2e 33 31 35 36 20 00.3156
> > 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> > 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
> > 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
> > 0048: 36 36 30 38 20 61 74 20 6608 at
> > 0050: 6f 66 66 73 65 74 20 30 offset 0
> > 0058: 30 31 38 35 35 36 63 0d 018556c.
> > 0060: 0a .
> >
> >
> > "Gerry" wrote:
> >
> >> For the Event Viewer error report please prove the Event ID: and the
> >> Event Source:
> >>
> >> A better way to post Event Viewer reports.
> >>
> >> A tip for posting copies of Error Reports! Run Event Viewer and
> >> double click on the error you want to copy. In the window, which
> >> appears is a button resembling two pages. Click the button and close
> >> Event Viewer.Now start your message (email) and do a paste into the
> >> body of the message. Make sure this is the first paste after exiting
> >> from Event Viewer.
> >>
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >>
> >> AWA wrote:
> >>> For months now I continue to receive this error whenever it feels
> >>> like it. MOST of the time it is when I am doing or using more than 1
> >>> application at a time. For example, I could be logging into my AOL
> >>> accout (using AOL program) while surfing the internet or logging
> >>> into eBay, etc. That's when it is most common. The Windows Explorer
> >>> window that pops up says:
> >>>
> >>> "Error Signature"
> >>>
> >>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: mshtml.dll
> >>> ModVer: 7.0.6000.16608 Offset: 0018556c
> >>>
> >>> In any case, it feezes my computer after drwatson sends out two
> >>> reports (it is always 2). Or, perhaps it is the drwatson that is
> >>> doing the freezing/crashing since the ONLY way I can unfreeze my
> >>> computer is by using Ctrl/Alt/Delete and ending task on drwatsn.exe
> >>>
> >>> Of course, when I do that, the screen flickers and things get
> >>> rearranged, end up missing, etc., until I reboot and wait for the
> >>> next time.
> >>>
> >>> Does ANYONE have ANY idea how to shake this?
> >>>
> >>> My operating system is WindowsXP SP2. I am using a Sony Vaio Desktop
> >>> with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk space. I
> >>> have no viruses or even spyware, etc. All temp folders are clean and
> >>> clear, along will all cache(s), prefetch, etc. Everything runs
> >>> optimum except for my case fan running a little slow, but is going
> >>> to be replaced when the new fan gets here. As far as I know, I do
> >>> not even have any registry errors as I have a program that cleans my
> >>> registry every so often. (Don't worry, I check the things it wants
> >>> to delete/clean before initiating the "clean" or "delete" process).
> >>>
> >>> My browser is IE Version 7.0.5730.11 with all of the latest
> >>> updates.. I receive no other errors on my computer except for the
> >>> one I previously mentioned.
> >>>
> >>> I did a search on my computer for the mshtml.dll file and so far I
> >>> have THIRTY-TWO (32) files - does this sound normal??
> >>>
> >>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll version
> >>> be the SAME?
> >>>
> >>> PLEASE, if ANYONE knows a way to fix this ongoing problem it would
> >>> be greatly appreciated! Thank you.
>
>
>
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

AWA

Unfortunately the extra Event Viewer Report does not take us forward.

Perhaps I should explain my negative feelings about AOL software. For
years they sought customers by including their CD's with computer
magazines. These CDs were branded versions of Internet Explorer. The
branding made it difficult for someone familiar with Internet Explorer
to help someone using the AOL version. The AOL version did little or
nothing that was not available with the standard version of Internet
Explorer (AOL may dispute my version of the situation). Often these
branded versions contained out of date Microsoft components, which would
generate errors and the cause was difficult to diagnose. Six months ago
my gardener bought a brand new Vista computer and was provided with the
latest AOL CD. The connection to the internet would not work. The AOL
software was out of date.

I have used Google to see what is being said about AOL 9.1. Some
customers are making quite disparaging remarks and alleging bugs in the
software. You will always find comments of this sort, which are
misinformed and to be taken with a pinch of salt. However, knowing the
past situation with AOL there may well be problems with the latest
software. Given that your problems seem to be most common when using AOL
software I would uninstall the software through Add / Remove Programs to
see whether the crashes still occur. You have the CD so you can always
reinstall. Sometimes in the past removing AOL software has caused
problems so take care. We may need to repair the system if that occurs.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



AWA wrote:
> Yes, the AOL software is from a CD. Yes, it is the latest, most up to
> date version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.
>
> Yes, there is an Event 1001 - see below:
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1001
> Date: 3/4/2008
> Time: 11:52:13 PM
> User: N/A
> Computer: AWA
> Description:
> Fault bucket 676106205.
>
> Data:
> 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> 0008: 36 37 36 31 30 36 32 30 67610620
> 0010: 35 0d 0a 5..
>
> ------------------------------------------------------
> "Gerry" wrote:
>
>> AWA
>>
>> Yes but the second part beginning "For more information" is not
>> needed.
>>
>> Is this the first indication there is a problem? Is there a matching
>> Event ID: 1001. If yes a copy might add something.
>>
>> The problem may be the result of crappy AOL software. Have you
>> installed AOL software from a CD? Do you have the latest AOL
>> software? Are you using AOL software because AOL is your ISP?
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> AWA wrote:
>>> There are 4 "events" for my error, but this is the MAIN event that
>>> triggers everything. Is this what you wanted me to copy and paste
>>> here?
>>>
>>> Thanks.
>>>
>>>
>>> Event Type: Error
>>> Event Source: Application Error
>>> Event Category: None
>>> Event ID: 1000
>>> Date: 3/4/2008
>>> Time: 11:50:29 PM
>>> User: N/A
>>> Computer: AWA
>>> Description:
>>> Faulting application explorer.exe, version 6.0.2900.3156, faulting
>>> module mshtml.dll, version 7.0.6000.16608, fault address 0x0018556c.
>>>
>>> For more information, see Help and Support Center at
>>> http://go.microsoft.com/fwlink/events.asp.
>>> Data:
>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
>>> 0010: 75 72 65 20 20 65 78 70 ure exp
>>> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
>>> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
>>> 0028: 30 30 2e 33 31 35 36 20 00.3156
>>> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
>>> 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
>>> 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
>>> 0048: 36 36 30 38 20 61 74 20 6608 at
>>> 0050: 6f 66 66 73 65 74 20 30 offset 0
>>> 0058: 30 31 38 35 35 36 63 0d 018556c.
>>> 0060: 0a .
>>>
>>>
>>> "Gerry" wrote:
>>>
>>>> For the Event Viewer error report please prove the Event ID: and
>>>> the Event Source:
>>>>
>>>> A better way to post Event Viewer reports.
>>>>
>>>> A tip for posting copies of Error Reports! Run Event Viewer and
>>>> double click on the error you want to copy. In the window, which
>>>> appears is a button resembling two pages. Click the button and
>>>> close Event Viewer.Now start your message (email) and do a paste
>>>> into the body of the message. Make sure this is the first paste
>>>> after exiting from Event Viewer.
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Hope this helps.
>>>>
>>>> Gerry
>>>> ~~~~
>>>> FCA
>>>> Stourport, England
>>>> Enquire, plan and execute
>>>> ~~~~~~~~~~~~~~~~~~~
>>>>
>>>>
>>>> AWA wrote:
>>>>> For months now I continue to receive this error whenever it feels
>>>>> like it. MOST of the time it is when I am doing or using more
>>>>> than 1 application at a time. For example, I could be logging
>>>>> into my AOL accout (using AOL program) while surfing the internet
>>>>> or logging into eBay, etc. That's when it is most common. The
>>>>> Windows Explorer window that pops up says:
>>>>>
>>>>> "Error Signature"
>>>>>
>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
>>>>> mshtml.dll ModVer: 7.0.6000.16608 Offset: 0018556c
>>>>>
>>>>> In any case, it feezes my computer after drwatson sends out two
>>>>> reports (it is always 2). Or, perhaps it is the drwatson that is
>>>>> doing the freezing/crashing since the ONLY way I can unfreeze my
>>>>> computer is by using Ctrl/Alt/Delete and ending task on
>>>>> drwatsn.exe
>>>>>
>>>>> Of course, when I do that, the screen flickers and things get
>>>>> rearranged, end up missing, etc., until I reboot and wait for the
>>>>> next time.
>>>>>
>>>>> Does ANYONE have ANY idea how to shake this?
>>>>>
>>>>> My operating system is WindowsXP SP2. I am using a Sony Vaio
>>>>> Desktop with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk
>>>>> space. I have no viruses or even spyware, etc. All temp folders
>>>>> are clean and clear, along will all cache(s), prefetch, etc.
>>>>> Everything runs optimum except for my case fan running a little
>>>>> slow, but is going to be replaced when the new fan gets here. As
>>>>> far as I know, I do not even have any registry errors as I have a
>>>>> program that cleans my registry every so often. (Don't worry, I
>>>>> check the things it wants to delete/clean before initiating the
>>>>> "clean" or "delete" process).
>>>>>
>>>>> My browser is IE Version 7.0.5730.11 with all of the latest
>>>>> updates.. I receive no other errors on my computer except for the
>>>>> one I previously mentioned.
>>>>>
>>>>> I did a search on my computer for the mshtml.dll file and so far I
>>>>> have THIRTY-TWO (32) files - does this sound normal??
>>>>>
>>>>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll
>>>>> version be the SAME?
>>>>>
>>>>> PLEASE, if ANYONE knows a way to fix this ongoing problem it would
>>>>> be greatly appreciated! Thank you.
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

As it turns out, I actually uninstalled my previous 9.1 software, and
reinstalled a newer version by downloading it from AOL's website. I have had
this problem since before that occurred.

Also, when I upgraded to IE7, I did it directly from Microsoft's website.

Does any of this make a difference?

Someone suggested I replace my current mshtml.dll file in my System32 folder
with a more updated version. Of course, I would only replace the one located
there (if you recall, I have something like 32 mshtml.dll files in my
computer presently).

???

Whenever I install AOL or similiar, I always use custom install and try to
install as little as possible.

Thanks.

"Gerry" wrote:

> AWA
>
> Unfortunately the extra Event Viewer Report does not take us forward.
>
> Perhaps I should explain my negative feelings about AOL software. For
> years they sought customers by including their CD's with computer
> magazines. These CDs were branded versions of Internet Explorer. The
> branding made it difficult for someone familiar with Internet Explorer
> to help someone using the AOL version. The AOL version did little or
> nothing that was not available with the standard version of Internet
> Explorer (AOL may dispute my version of the situation). Often these
> branded versions contained out of date Microsoft components, which would
> generate errors and the cause was difficult to diagnose. Six months ago
> my gardener bought a brand new Vista computer and was provided with the
> latest AOL CD. The connection to the internet would not work. The AOL
> software was out of date.
>
> I have used Google to see what is being said about AOL 9.1. Some
> customers are making quite disparaging remarks and alleging bugs in the
> software. You will always find comments of this sort, which are
> misinformed and to be taken with a pinch of salt. However, knowing the
> past situation with AOL there may well be problems with the latest
> software. Given that your problems seem to be most common when using AOL
> software I would uninstall the software through Add / Remove Programs to
> see whether the crashes still occur. You have the CD so you can always
> reinstall. Sometimes in the past removing AOL software has caused
> problems so take care. We may need to repair the system if that occurs.
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> AWA wrote:
> > Yes, the AOL software is from a CD. Yes, it is the latest, most up to
> > date version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.
> >
> > Yes, there is an Event 1001 - see below:
> >
> > Event Type: Error
> > Event Source: Application Error
> > Event Category: None
> > Event ID: 1001
> > Date: 3/4/2008
> > Time: 11:52:13 PM
> > User: N/A
> > Computer: AWA
> > Description:
> > Fault bucket 676106205.
> >
> > Data:
> > 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> > 0008: 36 37 36 31 30 36 32 30 67610620
> > 0010: 35 0d 0a 5..
> >
> > ------------------------------------------------------
> > "Gerry" wrote:
> >
> >> AWA
> >>
> >> Yes but the second part beginning "For more information" is not
> >> needed.
> >>
> >> Is this the first indication there is a problem? Is there a matching
> >> Event ID: 1001. If yes a copy might add something.
> >>
> >> The problem may be the result of crappy AOL software. Have you
> >> installed AOL software from a CD? Do you have the latest AOL
> >> software? Are you using AOL software because AOL is your ISP?
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >> AWA wrote:
> >>> There are 4 "events" for my error, but this is the MAIN event that
> >>> triggers everything. Is this what you wanted me to copy and paste
> >>> here?
> >>>
> >>> Thanks.
> >>>
> >>>
> >>> Event Type: Error
> >>> Event Source: Application Error
> >>> Event Category: None
> >>> Event ID: 1000
> >>> Date: 3/4/2008
> >>> Time: 11:50:29 PM
> >>> User: N/A
> >>> Computer: AWA
> >>> Description:
> >>> Faulting application explorer.exe, version 6.0.2900.3156, faulting
> >>> module mshtml.dll, version 7.0.6000.16608, fault address 0x0018556c.
> >>>
> >>> For more information, see Help and Support Center at
> >>> http://go.microsoft.com/fwlink/events.asp.
> >>> Data:
> >>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> >>> 0010: 75 72 65 20 20 65 78 70 ure exp
> >>> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> >>> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> >>> 0028: 30 30 2e 33 31 35 36 20 00.3156
> >>> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> >>> 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
> >>> 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
> >>> 0048: 36 36 30 38 20 61 74 20 6608 at
> >>> 0050: 6f 66 66 73 65 74 20 30 offset 0
> >>> 0058: 30 31 38 35 35 36 63 0d 018556c.
> >>> 0060: 0a .
> >>>
> >>>
> >>> "Gerry" wrote:
> >>>
> >>>> For the Event Viewer error report please prove the Event ID: and
> >>>> the Event Source:
> >>>>
> >>>> A better way to post Event Viewer reports.
> >>>>
> >>>> A tip for posting copies of Error Reports! Run Event Viewer and
> >>>> double click on the error you want to copy. In the window, which
> >>>> appears is a button resembling two pages. Click the button and
> >>>> close Event Viewer.Now start your message (email) and do a paste
> >>>> into the body of the message. Make sure this is the first paste
> >>>> after exiting from Event Viewer.
> >>>>
> >>>>
> >>>> --
> >>>>
> >>>>
> >>>>
> >>>> Hope this helps.
> >>>>
> >>>> Gerry
> >>>> ~~~~
> >>>> FCA
> >>>> Stourport, England
> >>>> Enquire, plan and execute
> >>>> ~~~~~~~~~~~~~~~~~~~
> >>>>
> >>>>
> >>>> AWA wrote:
> >>>>> For months now I continue to receive this error whenever it feels
> >>>>> like it. MOST of the time it is when I am doing or using more
> >>>>> than 1 application at a time. For example, I could be logging
> >>>>> into my AOL accout (using AOL program) while surfing the internet
> >>>>> or logging into eBay, etc. That's when it is most common. The
> >>>>> Windows Explorer window that pops up says:
> >>>>>
> >>>>> "Error Signature"
> >>>>>
> >>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
> >>>>> mshtml.dll ModVer: 7.0.6000.16608 Offset: 0018556c
> >>>>>
> >>>>> In any case, it feezes my computer after drwatson sends out two
> >>>>> reports (it is always 2). Or, perhaps it is the drwatson that is
> >>>>> doing the freezing/crashing since the ONLY way I can unfreeze my
> >>>>> computer is by using Ctrl/Alt/Delete and ending task on
> >>>>> drwatsn.exe
> >>>>>
> >>>>> Of course, when I do that, the screen flickers and things get
> >>>>> rearranged, end up missing, etc., until I reboot and wait for the
> >>>>> next time.
> >>>>>
> >>>>> Does ANYONE have ANY idea how to shake this?
> >>>>>
> >>>>> My operating system is WindowsXP SP2. I am using a Sony Vaio
> >>>>> Desktop with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk
> >>>>> space. I have no viruses or even spyware, etc. All temp folders
> >>>>> are clean and clear, along will all cache(s), prefetch, etc.
> >>>>> Everything runs optimum except for my case fan running a little
> >>>>> slow, but is going to be replaced when the new fan gets here. As
> >>>>> far as I know, I do not even have any registry errors as I have a
> >>>>> program that cleans my registry every so often. (Don't worry, I
> >>>>> check the things it wants to delete/clean before initiating the
> >>>>> "clean" or "delete" process).
> >>>>>
> >>>>> My browser is IE Version 7.0.5730.11 with all of the latest
> >>>>> updates.. I receive no other errors on my computer except for the
> >>>>> one I previously mentioned.
> >>>>>
> >>>>> I did a search on my computer for the mshtml.dll file and so far I
> >>>>> have THIRTY-TWO (32) files - does this sound normal??
> >>>>>
> >>>>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll
> >>>>> version be the SAME?
> >>>>>
> >>>>> PLEASE, if ANYONE knows a way to fix this ongoing problem it would
> >>>>> be greatly appreciated! Thank you.
>
>
>
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

AWA

mshtml.dll is in your system32 folder and a protected folder, which
means that if there is an authorised change the replacement is
automatically replaced by the system.
http://en.wikipedia.org/wiki/Windows_File_Protection

Are you able to isolate the problem to one which only occurs when you
are using AOL software? In Internet Explorer 7 you can select Tools,
Manage Add-ons, Enable or Disable Add-ons. If you get the error when AOL
is disabled then your problem is not with AOL software.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



AWA wrote:
> As it turns out, I actually uninstalled my previous 9.1 software, and
> reinstalled a newer version by downloading it from AOL's website. I
> have had this problem since before that occurred.
>
> Also, when I upgraded to IE7, I did it directly from Microsoft's
> website.
>
> Does any of this make a difference?
>
> Someone suggested I replace my current mshtml.dll file in my System32
> folder with a more updated version. Of course, I would only replace
> the one located there (if you recall, I have something like 32
> mshtml.dll files in my computer presently).
>
> ???
>
> Whenever I install AOL or similiar, I always use custom install and
> try to install as little as possible.
>
> Thanks.
>
> "Gerry" wrote:
>
>> AWA
>>
>> Unfortunately the extra Event Viewer Report does not take us forward.
>>
>> Perhaps I should explain my negative feelings about AOL software. For
>> years they sought customers by including their CD's with computer
>> magazines. These CDs were branded versions of Internet Explorer. The
>> branding made it difficult for someone familiar with Internet
>> Explorer to help someone using the AOL version. The AOL version did
>> little or nothing that was not available with the standard version
>> of Internet Explorer (AOL may dispute my version of the situation).
>> Often these branded versions contained out of date Microsoft
>> components, which would generate errors and the cause was difficult
>> to diagnose. Six months ago my gardener bought a brand new Vista
>> computer and was provided with the latest AOL CD. The connection to
>> the internet would not work. The AOL software was out of date.
>>
>> I have used Google to see what is being said about AOL 9.1. Some
>> customers are making quite disparaging remarks and alleging bugs in
>> the software. You will always find comments of this sort, which are
>> misinformed and to be taken with a pinch of salt. However, knowing
>> the past situation with AOL there may well be problems with the
>> latest software. Given that your problems seem to be most common
>> when using AOL software I would uninstall the software through Add /
>> Remove Programs to see whether the crashes still occur. You have
>> the CD so you can always reinstall. Sometimes in the past removing
>> AOL software has caused problems so take care. We may need to repair
>> the system if that occurs.
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>>
>> AWA wrote:
>>> Yes, the AOL software is from a CD. Yes, it is the latest, most up
>>> to date version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.
>>>
>>> Yes, there is an Event 1001 - see below:
>>>
>>> Event Type: Error
>>> Event Source: Application Error
>>> Event Category: None
>>> Event ID: 1001
>>> Date: 3/4/2008
>>> Time: 11:52:13 PM
>>> User: N/A
>>> Computer: AWA
>>> Description:
>>> Fault bucket 676106205.
>>>
>>> Data:
>>> 0000: 42 75 63 6b 65 74 3a 20 Bucket:
>>> 0008: 36 37 36 31 30 36 32 30 67610620
>>> 0010: 35 0d 0a 5..
>>>
>>> ------------------------------------------------------
>>> "Gerry" wrote:
>>>
>>>> AWA
>>>>
>>>> Yes but the second part beginning "For more information" is not
>>>> needed.
>>>>
>>>> Is this the first indication there is a problem? Is there a
>>>> matching Event ID: 1001. If yes a copy might add something.
>>>>
>>>> The problem may be the result of crappy AOL software. Have you
>>>> installed AOL software from a CD? Do you have the latest AOL
>>>> software? Are you using AOL software because AOL is your ISP?
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Hope this helps.
>>>>
>>>> Gerry
>>>> ~~~~
>>>> FCA
>>>> Stourport, England
>>>> Enquire, plan and execute
>>>> ~~~~~~~~~~~~~~~~~~~
>>>>
>>>> AWA wrote:
>>>>> There are 4 "events" for my error, but this is the MAIN event that
>>>>> triggers everything. Is this what you wanted me to copy and paste
>>>>> here?
>>>>>
>>>>> Thanks.
>>>>>
>>>>>
>>>>> Event Type: Error
>>>>> Event Source: Application Error
>>>>> Event Category: None
>>>>> Event ID: 1000
>>>>> Date: 3/4/2008
>>>>> Time: 11:50:29 PM
>>>>> User: N/A
>>>>> Computer: AWA
>>>>> Description:
>>>>> Faulting application explorer.exe, version 6.0.2900.3156, faulting
>>>>> module mshtml.dll, version 7.0.6000.16608, fault address
>>>>> 0x0018556c.
>>>>>
>>>>> For more information, see Help and Support Center at
>>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>> Data:
>>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>>>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
>>>>> 0010: 75 72 65 20 20 65 78 70 ure exp
>>>>> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
>>>>> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
>>>>> 0028: 30 30 2e 33 31 35 36 20 00.3156
>>>>> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
>>>>> 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
>>>>> 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
>>>>> 0048: 36 36 30 38 20 61 74 20 6608 at
>>>>> 0050: 6f 66 66 73 65 74 20 30 offset 0
>>>>> 0058: 30 31 38 35 35 36 63 0d 018556c.
>>>>> 0060: 0a .
>>>>>
>>>>>
>>>>> "Gerry" wrote:
>>>>>
>>>>>> For the Event Viewer error report please prove the Event ID: and
>>>>>> the Event Source:
>>>>>>
>>>>>> A better way to post Event Viewer reports.
>>>>>>
>>>>>> A tip for posting copies of Error Reports! Run Event Viewer and
>>>>>> double click on the error you want to copy. In the window, which
>>>>>> appears is a button resembling two pages. Click the button and
>>>>>> close Event Viewer.Now start your message (email) and do a paste
>>>>>> into the body of the message. Make sure this is the first paste
>>>>>> after exiting from Event Viewer.
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hope this helps.
>>>>>>
>>>>>> Gerry
>>>>>> ~~~~
>>>>>> FCA
>>>>>> Stourport, England
>>>>>> Enquire, plan and execute
>>>>>> ~~~~~~~~~~~~~~~~~~~
>>>>>>
>>>>>>
>>>>>> AWA wrote:
>>>>>>> For months now I continue to receive this error whenever it
>>>>>>> feels like it. MOST of the time it is when I am doing or using
>>>>>>> more than 1 application at a time. For example, I could be
>>>>>>> logging into my AOL accout (using AOL program) while surfing
>>>>>>> the internet or logging into eBay, etc. That's when it is most
>>>>>>> common. The Windows Explorer window that pops up says:
>>>>>>>
>>>>>>> "Error Signature"
>>>>>>>
>>>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
>>>>>>> mshtml.dll ModVer: 7.0.6000.16608 Offset: 0018556c
>>>>>>>
>>>>>>> In any case, it feezes my computer after drwatson sends out two
>>>>>>> reports (it is always 2). Or, perhaps it is the drwatson that is
>>>>>>> doing the freezing/crashing since the ONLY way I can unfreeze my
>>>>>>> computer is by using Ctrl/Alt/Delete and ending task on
>>>>>>> drwatsn.exe
>>>>>>>
>>>>>>> Of course, when I do that, the screen flickers and things get
>>>>>>> rearranged, end up missing, etc., until I reboot and wait for
>>>>>>> the next time.
>>>>>>>
>>>>>>> Does ANYONE have ANY idea how to shake this?
>>>>>>>
>>>>>>> My operating system is WindowsXP SP2. I am using a Sony Vaio
>>>>>>> Desktop with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk
>>>>>>> space. I have no viruses or even spyware, etc. All temp folders
>>>>>>> are clean and clear, along will all cache(s), prefetch, etc.
>>>>>>> Everything runs optimum except for my case fan running a little
>>>>>>> slow, but is going to be replaced when the new fan gets here. As
>>>>>>> far as I know, I do not even have any registry errors as I have
>>>>>>> a program that cleans my registry every so often. (Don't worry,
>>>>>>> I check the things it wants to delete/clean before initiating
>>>>>>> the "clean" or "delete" process).
>>>>>>>
>>>>>>> My browser is IE Version 7.0.5730.11 with all of the latest
>>>>>>> updates.. I receive no other errors on my computer except for
>>>>>>> the one I previously mentioned.
>>>>>>>
>>>>>>> I did a search on my computer for the mshtml.dll file and so
>>>>>>> far I have THIRTY-TWO (32) files - does this sound normal??
>>>>>>>
>>>>>>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll
>>>>>>> version be the SAME?
>>>>>>>
>>>>>>> PLEASE, if ANYONE knows a way to fix this ongoing problem it
>>>>>>> would be greatly appreciated! Thank you.
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

As suspected, I do not have AOL listed under manage Add-ons (in any
category/drop-down menu).

However, I can not recall a time when my system crashed with this annoying
error when AOL was not loaded & signed-in. That doesn't mean, however, that
is has not happened when AOL was not loaded, I just seem to only remember the
crash taking place while AOL was loaded and signed in).

~andrew

"Gerry" wrote:

> AWA
>
> mshtml.dll is in your system32 folder and a protected folder, which
> means that if there is an authorised change the replacement is
> automatically replaced by the system.
> http://en.wikipedia.org/wiki/Windows_File_Protection
>
> Are you able to isolate the problem to one which only occurs when you
> are using AOL software? In Internet Explorer 7 you can select Tools,
> Manage Add-ons, Enable or Disable Add-ons. If you get the error when AOL
> is disabled then your problem is not with AOL software.
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> AWA wrote:
> > As it turns out, I actually uninstalled my previous 9.1 software, and
> > reinstalled a newer version by downloading it from AOL's website. I
> > have had this problem since before that occurred.
> >
> > Also, when I upgraded to IE7, I did it directly from Microsoft's
> > website.
> >
> > Does any of this make a difference?
> >
> > Someone suggested I replace my current mshtml.dll file in my System32
> > folder with a more updated version. Of course, I would only replace
> > the one located there (if you recall, I have something like 32
> > mshtml.dll files in my computer presently).
> >
> > ???
> >
> > Whenever I install AOL or similiar, I always use custom install and
> > try to install as little as possible.
> >
> > Thanks.
> >
> > "Gerry" wrote:
> >
> >> AWA
> >>
> >> Unfortunately the extra Event Viewer Report does not take us forward.
> >>
> >> Perhaps I should explain my negative feelings about AOL software. For
> >> years they sought customers by including their CD's with computer
> >> magazines. These CDs were branded versions of Internet Explorer. The
> >> branding made it difficult for someone familiar with Internet
> >> Explorer to help someone using the AOL version. The AOL version did
> >> little or nothing that was not available with the standard version
> >> of Internet Explorer (AOL may dispute my version of the situation).
> >> Often these branded versions contained out of date Microsoft
> >> components, which would generate errors and the cause was difficult
> >> to diagnose. Six months ago my gardener bought a brand new Vista
> >> computer and was provided with the latest AOL CD. The connection to
> >> the internet would not work. The AOL software was out of date.
> >>
> >> I have used Google to see what is being said about AOL 9.1. Some
> >> customers are making quite disparaging remarks and alleging bugs in
> >> the software. You will always find comments of this sort, which are
> >> misinformed and to be taken with a pinch of salt. However, knowing
> >> the past situation with AOL there may well be problems with the
> >> latest software. Given that your problems seem to be most common
> >> when using AOL software I would uninstall the software through Add /
> >> Remove Programs to see whether the crashes still occur. You have
> >> the CD so you can always reinstall. Sometimes in the past removing
> >> AOL software has caused problems so take care. We may need to repair
> >> the system if that occurs.
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >>
> >>
> >> AWA wrote:
> >>> Yes, the AOL software is from a CD. Yes, it is the latest, most up
> >>> to date version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.
> >>>
> >>> Yes, there is an Event 1001 - see below:
> >>>
> >>> Event Type: Error
> >>> Event Source: Application Error
> >>> Event Category: None
> >>> Event ID: 1001
> >>> Date: 3/4/2008
> >>> Time: 11:52:13 PM
> >>> User: N/A
> >>> Computer: AWA
> >>> Description:
> >>> Fault bucket 676106205.
> >>>
> >>> Data:
> >>> 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> >>> 0008: 36 37 36 31 30 36 32 30 67610620
> >>> 0010: 35 0d 0a 5..
> >>>
> >>> ------------------------------------------------------
> >>> "Gerry" wrote:
> >>>
> >>>> AWA
> >>>>
> >>>> Yes but the second part beginning "For more information" is not
> >>>> needed.
> >>>>
> >>>> Is this the first indication there is a problem? Is there a
> >>>> matching Event ID: 1001. If yes a copy might add something.
> >>>>
> >>>> The problem may be the result of crappy AOL software. Have you
> >>>> installed AOL software from a CD? Do you have the latest AOL
> >>>> software? Are you using AOL software because AOL is your ISP?
> >>>>
> >>>> --
> >>>>
> >>>>
> >>>>
> >>>> Hope this helps.
> >>>>
> >>>> Gerry
> >>>> ~~~~
> >>>> FCA
> >>>> Stourport, England
> >>>> Enquire, plan and execute
> >>>> ~~~~~~~~~~~~~~~~~~~
> >>>>
> >>>> AWA wrote:
> >>>>> There are 4 "events" for my error, but this is the MAIN event that
> >>>>> triggers everything. Is this what you wanted me to copy and paste
> >>>>> here?
> >>>>>
> >>>>> Thanks.
> >>>>>
> >>>>>
> >>>>> Event Type: Error
> >>>>> Event Source: Application Error
> >>>>> Event Category: None
> >>>>> Event ID: 1000
> >>>>> Date: 3/4/2008
> >>>>> Time: 11:50:29 PM
> >>>>> User: N/A
> >>>>> Computer: AWA
> >>>>> Description:
> >>>>> Faulting application explorer.exe, version 6.0.2900.3156, faulting
> >>>>> module mshtml.dll, version 7.0.6000.16608, fault address
> >>>>> 0x0018556c.
> >>>>>
> >>>>> For more information, see Help and Support Center at
> >>>>> http://go.microsoft.com/fwlink/events.asp.
> >>>>> Data:
> >>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >>>>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> >>>>> 0010: 75 72 65 20 20 65 78 70 ure exp
> >>>>> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> >>>>> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> >>>>> 0028: 30 30 2e 33 31 35 36 20 00.3156
> >>>>> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> >>>>> 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
> >>>>> 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
> >>>>> 0048: 36 36 30 38 20 61 74 20 6608 at
> >>>>> 0050: 6f 66 66 73 65 74 20 30 offset 0
> >>>>> 0058: 30 31 38 35 35 36 63 0d 018556c.
> >>>>> 0060: 0a .
> >>>>>
> >>>>>
> >>>>> "Gerry" wrote:
> >>>>>
> >>>>>> For the Event Viewer error report please prove the Event ID: and
> >>>>>> the Event Source:
> >>>>>>
> >>>>>> A better way to post Event Viewer reports.
> >>>>>>
> >>>>>> A tip for posting copies of Error Reports! Run Event Viewer and
> >>>>>> double click on the error you want to copy. In the window, which
> >>>>>> appears is a button resembling two pages. Click the button and
> >>>>>> close Event Viewer.Now start your message (email) and do a paste
> >>>>>> into the body of the message. Make sure this is the first paste
> >>>>>> after exiting from Event Viewer.
> >>>>>>
> >>>>>>
> >>>>>> --
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> Hope this helps.
> >>>>>>
> >>>>>> Gerry
> >>>>>> ~~~~
> >>>>>> FCA
> >>>>>> Stourport, England
> >>>>>> Enquire, plan and execute
> >>>>>> ~~~~~~~~~~~~~~~~~~~
> >>>>>>
> >>>>>>
> >>>>>> AWA wrote:
> >>>>>>> For months now I continue to receive this error whenever it
> >>>>>>> feels like it. MOST of the time it is when I am doing or using
> >>>>>>> more than 1 application at a time. For example, I could be
> >>>>>>> logging into my AOL accout (using AOL program) while surfing
> >>>>>>> the internet or logging into eBay, etc. That's when it is most
> >>>>>>> common. The Windows Explorer window that pops up says:
> >>>>>>>
> >>>>>>> "Error Signature"
> >>>>>>>
> >>>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
> >>>>>>> mshtml.dll ModVer: 7.0.6000.16608 Offset: 0018556c
> >>>>>>>
> >>>>>>> In any case, it feezes my computer after drwatson sends out two
> >>>>>>> reports (it is always 2). Or, perhaps it is the drwatson that is
> >>>>>>> doing the freezing/crashing since the ONLY way I can unfreeze my
> >>>>>>> computer is by using Ctrl/Alt/Delete and ending task on
> >>>>>>> drwatsn.exe
> >>>>>>>
> >>>>>>> Of course, when I do that, the screen flickers and things get
> >>>>>>> rearranged, end up missing, etc., until I reboot and wait for
> >>>>>>> the next time.
> >>>>>>>
> >>>>>>> Does ANYONE have ANY idea how to shake this?
> >>>>>>>
> >>>>>>> My operating system is WindowsXP SP2. I am using a Sony Vaio
> >>>>>>> Desktop with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk
> >>>>>>> space. I have no viruses or even spyware, etc. All temp folders
> >>>>>>> are clean and clear, along will all cache(s), prefetch, etc.
> >>>>>>> Everything runs optimum except for my case fan running a little
> >>>>>>> slow, but is going to be replaced when the new fan gets here. As
> >>>>>>> far as I know, I do not even have any registry errors as I have
> >>>>>>> a program that cleans my registry every so often. (Don't worry,
> >>>>>>> I check the things it wants to delete/clean before initiating
> >>>>>>> the "clean" or "delete" process).
> >>>>>>>
> >>>>>>> My browser is IE Version 7.0.5730.11 with all of the latest
> >>>>>>> updates.. I receive no other errors on my computer except for
> >>>>>>> the one I previously mentioned.
> >>>>>>>
> >>>>>>> I did a search on my computer for the mshtml.dll file and so
> >>>>>>> far I have THIRTY-TWO (32) files - does this sound normal??
> >>>>>>>
> >>>>>>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll
> >>>>>>> version be the SAME?
> >>>>>>>
> >>>>>>> PLEASE, if ANYONE knows a way to fix this ongoing problem it
> >>>>>>> would be greatly appreciated! Thank you.
>
>
>
 
Re: Annoying CONSTANT (mshtml.dll) Error & CRASHING

Follow-up to last post: The computer does not freeze/crash until AFTER I
have "ok'd" both error reports. Then it freezes until I Ctrl/Alt/Delete and
end task on drwatsn.exe. After that, computer will run again (after black
screen and flickering - and losing icons next to clock).

I have inadvertently tested the drwatson prgram by observing other errors
that occur. So far, I've only had to end task on the drwatsn application for
only THIS particular error. Other errors just present the error reporting
window, I report it, & all is finished.


"Gerry" wrote:

> AWA
>
> mshtml.dll is in your system32 folder and a protected folder, which
> means that if there is an authorised change the replacement is
> automatically replaced by the system.
> http://en.wikipedia.org/wiki/Windows_File_Protection
>
> Are you able to isolate the problem to one which only occurs when you
> are using AOL software? In Internet Explorer 7 you can select Tools,
> Manage Add-ons, Enable or Disable Add-ons. If you get the error when AOL
> is disabled then your problem is not with AOL software.
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> AWA wrote:
> > As it turns out, I actually uninstalled my previous 9.1 software, and
> > reinstalled a newer version by downloading it from AOL's website. I
> > have had this problem since before that occurred.
> >
> > Also, when I upgraded to IE7, I did it directly from Microsoft's
> > website.
> >
> > Does any of this make a difference?
> >
> > Someone suggested I replace my current mshtml.dll file in my System32
> > folder with a more updated version. Of course, I would only replace
> > the one located there (if you recall, I have something like 32
> > mshtml.dll files in my computer presently).
> >
> > ???
> >
> > Whenever I install AOL or similiar, I always use custom install and
> > try to install as little as possible.
> >
> > Thanks.
> >
> > "Gerry" wrote:
> >
> >> AWA
> >>
> >> Unfortunately the extra Event Viewer Report does not take us forward.
> >>
> >> Perhaps I should explain my negative feelings about AOL software. For
> >> years they sought customers by including their CD's with computer
> >> magazines. These CDs were branded versions of Internet Explorer. The
> >> branding made it difficult for someone familiar with Internet
> >> Explorer to help someone using the AOL version. The AOL version did
> >> little or nothing that was not available with the standard version
> >> of Internet Explorer (AOL may dispute my version of the situation).
> >> Often these branded versions contained out of date Microsoft
> >> components, which would generate errors and the cause was difficult
> >> to diagnose. Six months ago my gardener bought a brand new Vista
> >> computer and was provided with the latest AOL CD. The connection to
> >> the internet would not work. The AOL software was out of date.
> >>
> >> I have used Google to see what is being said about AOL 9.1. Some
> >> customers are making quite disparaging remarks and alleging bugs in
> >> the software. You will always find comments of this sort, which are
> >> misinformed and to be taken with a pinch of salt. However, knowing
> >> the past situation with AOL there may well be problems with the
> >> latest software. Given that your problems seem to be most common
> >> when using AOL software I would uninstall the software through Add /
> >> Remove Programs to see whether the crashes still occur. You have
> >> the CD so you can always reinstall. Sometimes in the past removing
> >> AOL software has caused problems so take care. We may need to repair
> >> the system if that occurs.
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >>
> >>
> >> AWA wrote:
> >>> Yes, the AOL software is from a CD. Yes, it is the latest, most up
> >>> to date version (AOL 9.1 Revision 4334.34). No, AOL is not my ISP.
> >>>
> >>> Yes, there is an Event 1001 - see below:
> >>>
> >>> Event Type: Error
> >>> Event Source: Application Error
> >>> Event Category: None
> >>> Event ID: 1001
> >>> Date: 3/4/2008
> >>> Time: 11:52:13 PM
> >>> User: N/A
> >>> Computer: AWA
> >>> Description:
> >>> Fault bucket 676106205.
> >>>
> >>> Data:
> >>> 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> >>> 0008: 36 37 36 31 30 36 32 30 67610620
> >>> 0010: 35 0d 0a 5..
> >>>
> >>> ------------------------------------------------------
> >>> "Gerry" wrote:
> >>>
> >>>> AWA
> >>>>
> >>>> Yes but the second part beginning "For more information" is not
> >>>> needed.
> >>>>
> >>>> Is this the first indication there is a problem? Is there a
> >>>> matching Event ID: 1001. If yes a copy might add something.
> >>>>
> >>>> The problem may be the result of crappy AOL software. Have you
> >>>> installed AOL software from a CD? Do you have the latest AOL
> >>>> software? Are you using AOL software because AOL is your ISP?
> >>>>
> >>>> --
> >>>>
> >>>>
> >>>>
> >>>> Hope this helps.
> >>>>
> >>>> Gerry
> >>>> ~~~~
> >>>> FCA
> >>>> Stourport, England
> >>>> Enquire, plan and execute
> >>>> ~~~~~~~~~~~~~~~~~~~
> >>>>
> >>>> AWA wrote:
> >>>>> There are 4 "events" for my error, but this is the MAIN event that
> >>>>> triggers everything. Is this what you wanted me to copy and paste
> >>>>> here?
> >>>>>
> >>>>> Thanks.
> >>>>>
> >>>>>
> >>>>> Event Type: Error
> >>>>> Event Source: Application Error
> >>>>> Event Category: None
> >>>>> Event ID: 1000
> >>>>> Date: 3/4/2008
> >>>>> Time: 11:50:29 PM
> >>>>> User: N/A
> >>>>> Computer: AWA
> >>>>> Description:
> >>>>> Faulting application explorer.exe, version 6.0.2900.3156, faulting
> >>>>> module mshtml.dll, version 7.0.6000.16608, fault address
> >>>>> 0x0018556c.
> >>>>>
> >>>>> For more information, see Help and Support Center at
> >>>>> http://go.microsoft.com/fwlink/events.asp.
> >>>>> Data:
> >>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >>>>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> >>>>> 0010: 75 72 65 20 20 65 78 70 ure exp
> >>>>> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> >>>>> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> >>>>> 0028: 30 30 2e 33 31 35 36 20 00.3156
> >>>>> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> >>>>> 0038: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
> >>>>> 0040: 30 2e 36 30 30 30 2e 31 0.6000.1
> >>>>> 0048: 36 36 30 38 20 61 74 20 6608 at
> >>>>> 0050: 6f 66 66 73 65 74 20 30 offset 0
> >>>>> 0058: 30 31 38 35 35 36 63 0d 018556c.
> >>>>> 0060: 0a .
> >>>>>
> >>>>>
> >>>>> "Gerry" wrote:
> >>>>>
> >>>>>> For the Event Viewer error report please prove the Event ID: and
> >>>>>> the Event Source:
> >>>>>>
> >>>>>> A better way to post Event Viewer reports.
> >>>>>>
> >>>>>> A tip for posting copies of Error Reports! Run Event Viewer and
> >>>>>> double click on the error you want to copy. In the window, which
> >>>>>> appears is a button resembling two pages. Click the button and
> >>>>>> close Event Viewer.Now start your message (email) and do a paste
> >>>>>> into the body of the message. Make sure this is the first paste
> >>>>>> after exiting from Event Viewer.
> >>>>>>
> >>>>>>
> >>>>>> --
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> Hope this helps.
> >>>>>>
> >>>>>> Gerry
> >>>>>> ~~~~
> >>>>>> FCA
> >>>>>> Stourport, England
> >>>>>> Enquire, plan and execute
> >>>>>> ~~~~~~~~~~~~~~~~~~~
> >>>>>>
> >>>>>>
> >>>>>> AWA wrote:
> >>>>>>> For months now I continue to receive this error whenever it
> >>>>>>> feels like it. MOST of the time it is when I am doing or using
> >>>>>>> more than 1 application at a time. For example, I could be
> >>>>>>> logging into my AOL accout (using AOL program) while surfing
> >>>>>>> the internet or logging into eBay, etc. That's when it is most
> >>>>>>> common. The Windows Explorer window that pops up says:
> >>>>>>>
> >>>>>>> "Error Signature"
> >>>>>>>
> >>>>>>> AppName: explorer.exe AppVer: 6.0.2900.3156 ModName:
> >>>>>>> mshtml.dll ModVer: 7.0.6000.16608 Offset: 0018556c
> >>>>>>>
> >>>>>>> In any case, it feezes my computer after drwatson sends out two
> >>>>>>> reports (it is always 2). Or, perhaps it is the drwatson that is
> >>>>>>> doing the freezing/crashing since the ONLY way I can unfreeze my
> >>>>>>> computer is by using Ctrl/Alt/Delete and ending task on
> >>>>>>> drwatsn.exe
> >>>>>>>
> >>>>>>> Of course, when I do that, the screen flickers and things get
> >>>>>>> rearranged, end up missing, etc., until I reboot and wait for
> >>>>>>> the next time.
> >>>>>>>
> >>>>>>> Does ANYONE have ANY idea how to shake this?
> >>>>>>>
> >>>>>>> My operating system is WindowsXP SP2. I am using a Sony Vaio
> >>>>>>> Desktop with a P4 3GHz, and 2G's of RAM. I have 750 G's of disk
> >>>>>>> space. I have no viruses or even spyware, etc. All temp folders
> >>>>>>> are clean and clear, along will all cache(s), prefetch, etc.
> >>>>>>> Everything runs optimum except for my case fan running a little
> >>>>>>> slow, but is going to be replaced when the new fan gets here. As
> >>>>>>> far as I know, I do not even have any registry errors as I have
> >>>>>>> a program that cleans my registry every so often. (Don't worry,
> >>>>>>> I check the things it wants to delete/clean before initiating
> >>>>>>> the "clean" or "delete" process).
> >>>>>>>
> >>>>>>> My browser is IE Version 7.0.5730.11 with all of the latest
> >>>>>>> updates.. I receive no other errors on my computer except for
> >>>>>>> the one I previously mentioned.
> >>>>>>>
> >>>>>>> I did a search on my computer for the mshtml.dll file and so
> >>>>>>> far I have THIRTY-TWO (32) files - does this sound normal??
> >>>>>>>
> >>>>>>> Also, If I have IE version 7.0.5730.11, should my mshtml.dll
> >>>>>>> version be the SAME?
> >>>>>>>
> >>>>>>> PLEASE, if ANYONE knows a way to fix this ongoing problem it
> >>>>>>> would be greatly appreciated! Thank you.
>
>
>
 

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