Printer and RDP issue

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Mike

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Hi folks,

I have a couple of questions I hope someone can help me debug. I have a
user in a remote office running Vista Business and connecting via RDP to a TS
server at our main office. She has a Dell 1720dn printer installed locally
that prints fine. However, when she connects to the TS, she isn't seeing her
local printer as an option to print to. She sees other printers not located
in her office, but not the one on her desk. I have 3 other users at this
location, all with a 1720dn on their desktops and they can print via TS just
fine. Any ideas why that printer isn't showing up for this one user?

Also, I'm having a little trouble with RDP on Vista. It defaults to putting
in the IP address of the TS in front of the user name when it tries to
connect (i.e. 192.168.1.1\username) and I have to wait for it to fail before
erasing that out, putting in just the username and connecting. I would like
to eliminate the error from occurring for the remote users, but haven't
figured out how yet. When I try to use other credentials, it still seems to
try the IP\username first.
Thanks,

Mike
 
Re: Printer and RDP issue

In the RDP client options | Local Resources does she have Printers checked
under the Local Devices and Resources section?


--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

"Mike" <Mike@discussions.microsoft.com> wrote in message
news:2C75C7CD-E82F-4091-AF8C-0917BD3A05E1@microsoft.com...
> Hi folks,
>
> I have a couple of questions I hope someone can help me debug. I have a
> user in a remote office running Vista Business and connecting via RDP to a
> TS
> server at our main office. She has a Dell 1720dn printer installed
> locally
> that prints fine. However, when she connects to the TS, she isn't seeing
> her
> local printer as an option to print to. She sees other printers not
> located
> in her office, but not the one on her desk. I have 3 other users at this
> location, all with a 1720dn on their desktops and they can print via TS
> just
> fine. Any ideas why that printer isn't showing up for this one user?
>
> Also, I'm having a little trouble with RDP on Vista. It defaults to
> putting
> in the IP address of the TS in front of the user name when it tries to
> connect (i.e. 192.168.1.1\username) and I have to wait for it to fail
> before
> erasing that out, putting in just the username and connecting. I would
> like
> to eliminate the error from occurring for the remote users, but haven't
> figured out how yet. When I try to use other credentials, it still seems
> to
> try the IP\username first.
> Thanks,
>
> Mike
>
 
Re: Printer and RDP issue

The printer problem is most likely caused by a missing printer
driver on the server. Check the EventLog on the TS to verify this.

Do *not* install the Dell printer driver on the Terminal Server.
Unfortunately, most Dell drivers are known to be TS-incompatible.
In stead, map the printer to a native driver by creating a custom
ntprintsubs.inf file, as described in KB article 239088:

239088 - Windows 2000 or Windows Server 2003 Terminal Services
server logs events 1111, 1105, and 1106
http://support.microsoft.com/?kbid=239088

Dell printers are rebranded Lexmark printers, so you might try a
native generic Lexmark driver.

About the rdp client on Vista (rdp version 6.x): check this:

Vista Remote Desktop Connection Authentication FAQ
http://blogs.msdn.com/ts/archive/2007/01/22/vista-remote-desktop-
connection-authentication-faq.aspx
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?TWlrZQ==?= <Mike@discussions.microsoft.com> wrote on 11
mar 2008 in microsoft.public.windows.terminal_services:

> Hi folks,
>
> I have a couple of questions I hope someone can help me debug.
> I have a user in a remote office running Vista Business and
> connecting via RDP to a TS server at our main office. She has a
> Dell 1720dn printer installed locally that prints fine.
> However, when she connects to the TS, she isn't seeing her local
> printer as an option to print to. She sees other printers not
> located in her office, but not the one on her desk. I have 3
> other users at this location, all with a 1720dn on their
> desktops and they can print via TS just fine. Any ideas why
> that printer isn't showing up for this one user?
>
> Also, I'm having a little trouble with RDP on Vista. It
> defaults to putting in the IP address of the TS in front of the
> user name when it tries to connect (i.e. 192.168.1.1\username)
> and I have to wait for it to fail before erasing that out,
> putting in just the username and connecting. I would like to
> eliminate the error from occurring for the remote users, but
> haven't figured out how yet. When I try to use other
> credentials, it still seems to try the IP\username first.
> Thanks,
>
> Mike
 
Re: Printer and RDP issue

Thanks for the reply. I probably didn't say this clearly enough, but I have
three other users in remote offices with Dell 1720dn's who are all able to
successfully print in the same way. It's part of the reason I got that same
printer for this user. So I have users successfully doing the same thing
with the same printer.
That's why I'm stumped as to why this isn't working.

Mike


"Vera Noest [MVP]" wrote:

> The printer problem is most likely caused by a missing printer
> driver on the server. Check the EventLog on the TS to verify this.
>
> Do *not* install the Dell printer driver on the Terminal Server.
> Unfortunately, most Dell drivers are known to be TS-incompatible.
> In stead, map the printer to a native driver by creating a custom
> ntprintsubs.inf file, as described in KB article 239088:
>
> 239088 - Windows 2000 or Windows Server 2003 Terminal Services
> server logs events 1111, 1105, and 1106
> http://support.microsoft.com/?kbid=239088
>
> Dell printers are rebranded Lexmark printers, so you might try a
> native generic Lexmark driver.
>
> About the rdp client on Vista (rdp version 6.x): check this:
>
> Vista Remote Desktop Connection Authentication FAQ
> http://blogs.msdn.com/ts/archive/2007/01/22/vista-remote-desktop-
> connection-authentication-faq.aspx
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?TWlrZQ==?= <Mike@discussions.microsoft.com> wrote on 11
> mar 2008 in microsoft.public.windows.terminal_services:
>
> > Hi folks,
> >
> > I have a couple of questions I hope someone can help me debug.
> > I have a user in a remote office running Vista Business and
> > connecting via RDP to a TS server at our main office. She has a
> > Dell 1720dn printer installed locally that prints fine.
> > However, when she connects to the TS, she isn't seeing her local
> > printer as an option to print to. She sees other printers not
> > located in her office, but not the one on her desk. I have 3
> > other users at this location, all with a 1720dn on their
> > desktops and they can print via TS just fine. Any ideas why
> > that printer isn't showing up for this one user?
> >
> > Also, I'm having a little trouble with RDP on Vista. It
> > defaults to putting in the IP address of the TS in front of the
> > user name when it tries to connect (i.e. 192.168.1.1\username)
> > and I have to wait for it to fail before erasing that out,
> > putting in just the username and connecting. I would like to
> > eliminate the error from occurring for the remote users, but
> > haven't figured out how yet. When I try to use other
> > credentials, it still seems to try the IP\username first.
> > Thanks,
> >
> > Mike
>
 
Re: Printer and RDP issue

Ben,

I will check that. Thanks,

Mike


"Ben M. Schorr, MVP" wrote:

> In the RDP client options | Local Resources does she have Printers checked
> under the Local Devices and Resources section?
>
>
> --
> -Ben-
> Ben M. Schorr, MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> http://www.officeforlawyers.com/outlook.htm
>
> "Mike" <Mike@discussions.microsoft.com> wrote in message
> news:2C75C7CD-E82F-4091-AF8C-0917BD3A05E1@microsoft.com...
> > Hi folks,
> >
> > I have a couple of questions I hope someone can help me debug. I have a
> > user in a remote office running Vista Business and connecting via RDP to a
> > TS
> > server at our main office. She has a Dell 1720dn printer installed
> > locally
> > that prints fine. However, when she connects to the TS, she isn't seeing
> > her
> > local printer as an option to print to. She sees other printers not
> > located
> > in her office, but not the one on her desk. I have 3 other users at this
> > location, all with a 1720dn on their desktops and they can print via TS
> > just
> > fine. Any ideas why that printer isn't showing up for this one user?
> >
> > Also, I'm having a little trouble with RDP on Vista. It defaults to
> > putting
> > in the IP address of the TS in front of the user name when it tries to
> > connect (i.e. 192.168.1.1\username) and I have to wait for it to fail
> > before
> > erasing that out, putting in just the username and connecting. I would
> > like
> > to eliminate the error from occurring for the remote users, but haven't
> > figured out how yet. When I try to use other credentials, it still seems
> > to
> > try the IP\username first.
> > Thanks,
> >
> > Mike
> >
 
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