Error moving file or folder - File locked

[GMR]

Now a days we are facing some strange issue in our file servers. Users are
not able to rename/move/delete the excel files (first time they can do this,
but once the file saved and closed they can't do it again). They are getting
the error saying 'It is being used by another person or program' though it is
not using by anyuser/program.

If we reboot the server the issue will be resolved, but again the problem
persists with some other files/shares. This is not with the particular user
or share. OS in these servers is Windows 2003 Standard edition with SP2. We
have upgraded to SP2 in one server and still the problem exists.

Antivirus is upto date.

 

[JohnB]

Re: Error moving file or folder - File locked

When this happens, have you looked under Computer Management (on the server)
to see who the files are in use by (under Shared Folders/Open Files)?


"GMR" <GMR@discussions.microsoft.com> wrote in message
news:CF4A4885-FB8E-4BF9-ADE4-848304B62CCD@microsoft.com...
> Now a days we are facing some strange issue in our file servers. Users are
> not able to rename/move/delete the excel files (first time they can do
> this,
> but once the file saved and closed they can't do it again). They are
> getting
> the error saying 'It is being used by another person or program' though it
> is
> not using by anyuser/program.
>
> If we reboot the server the issue will be resolved, but again the problem
> persists with some other files/shares. This is not with the particular
> user
> or share. OS in these servers is Windows 2003 Standard edition with SP2.
> We
> have upgraded to SP2 in one server and still the problem exists.
>
> Antivirus is upto date.

 

[GMR]

Re: Error moving file or folder - File locked

Hi John,

I have checked that, there is no session running or it is not under open
files also.
I have got the patch from microsoft but unfortunately it didn't help us as
we are already running the latest Service Pack 1 & 2.

http://support.microsoft.com/kb/887707


"JohnB" wrote:

> When this happens, have you looked under Computer Management (on the server)
> to see who the files are in use by (under Shared Folders/Open Files)?
>
>
> "GMR" <GMR@discussions.microsoft.com> wrote in message
> news:CF4A4885-FB8E-4BF9-ADE4-848304B62CCD@microsoft.com...
> > Now a days we are facing some strange issue in our file servers. Users are
> > not able to rename/move/delete the excel files (first time they can do
> > this,
> > but once the file saved and closed they can't do it again). They are
> > getting
> > the error saying 'It is being used by another person or program' though it
> > is
> > not using by anyuser/program.
> >
> > If we reboot the server the issue will be resolved, but again the problem
> > persists with some other files/shares. This is not with the particular
> > user
> > or share. OS in these servers is Windows 2003 Standard edition with SP2.
> > We
> > have upgraded to SP2 in one server and still the problem exists.
> >
> > Antivirus is upto date.
>
>
>

 

[Bob]

RE: Error moving file or folder - File locked

We beleive we have found the solution to your problem below.
I worked with MS for 3 days and they proved that the problem has to do with
opputunisic file locking. Temporarily we added a registry key that fixed the
problem.
The permanant solution is suppose to be applying a fix for our McAfee
antivirus software on the problem server. McAfee released a hotfix for those
of us that have McAfee 8 with patch 16!! This has resolved the issue. Go to:
http://www.mcafee.com/apps/downloads/security_updates/hotfixes.asp?region=us&segment=enterprise and "VirusScan 8.0I"

After installing this on the servers and rebooting there are no more
problems with Excel, Adobe or AutoCad files.

"GMR" wrote:

> Now a days we are facing some strange issue in our file servers. Users are
> not able to rename/move/delete the excel files (first time they can do this,
> but once the file saved and closed they can't do it again). They are getting
> the error saying 'It is being used by another person or program' though it is
> not using by anyuser/program.
>
> If we reboot the server the issue will be resolved, but again the problem
> persists with some other files/shares. This is not with the particular user
> or share. OS in these servers is Windows 2003 Standard edition with SP2. We
> have upgraded to SP2 in one server and still the problem exists.
>
> Antivirus is upto date.

 

[Bob]

RE: Error moving file or folder - File locked

SORRY. It's actually hotfix # "VSE80HF375377" that you need from McAfee.

"Bob" wrote:

> We beleive we have found the solution to your problem below.
> I worked with MS for 3 days and they proved that the problem has to do with
> opputunisic file locking. Temporarily we added a registry key that fixed the
> problem.
> The permanant solution is suppose to be applying a fix for our McAfee
> antivirus software on the problem server. McAfee released a hotfix for those
> of us that have McAfee 8 with patch 16!! This has resolved the issue. Go to:
> http://www.mcafee.com/apps/downloads/security_updates/hotfixes.asp?region=us&segment=enterprise and "VirusScan 8.0I"
>
> After installing this on the servers and rebooting there are no more
> problems with Excel, Adobe or AutoCad files.
>
> "GMR" wrote:
>
> > Now a days we are facing some strange issue in our file servers. Users are
> > not able to rename/move/delete the excel files (first time they can do this,
> > but once the file saved and closed they can't do it again). They are getting
> > the error saying 'It is being used by another person or program' though it is
> > not using by anyuser/program.
> >
> > If we reboot the server the issue will be resolved, but again the problem
> > persists with some other files/shares. This is not with the particular user
> > or share. OS in these servers is Windows 2003 Standard edition with SP2. We
> > have upgraded to SP2 in one server and still the problem exists.
> >
> > Antivirus is upto date.