Client printing problems

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I have started a new job in an industrial plant that uses many thin clients
throughout the plant. I am failry new to Terminal Services and thin cliens.
These thin clients have an auto logon and run a certain program depending on
what line the client is installed.

One of the lines is required to print a label along with a barcode. There
are two lines like this, each with their own terminal thin client. The one
that I am having a problem with displays a Printer 482 error. In doing some
research, this means that it cannot find a printer installed. We are using
Zebra label printers that are not network printers, but installed directly on
the LPT1 ports.

In troubleshooting this problem, I have reviewed the VB code. We have
switched printers from the good line to the bad line, we have reviewed the
settings within the application itself to see if there was some strange
setting that was off, but both are identical, I have a test terminal that we
use in the shop and I get the same error. Now, if we run this program
through a PC, it works fine.

We have several different vendors for our clients. The one that I am
testing on his an HP t5000. I have also tried this on WYSE and Dell thin
clients - all produce the same error.

I have uninstalled and reinstalled the printer on the client through the
control panel. Must the same printer also be installed on the terminal
server?

Is there anything else I should be looking at? Any suggestions?

Thanks for the information.
 
Re: Client printing problems

I assume that the printer is not redirected at all in the session?
Check the EventLog on the Terminal Server to fiind the cause of the
redirection failure.
Most likely, the server has no driver for the printer.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on 14
mar 2008 in microsoft.public.windows.terminal_services:

> I have started a new job in an industrial plant that uses many
> thin clients throughout the plant. I am failry new to Terminal
> Services and thin cliens. These thin clients have an auto logon
> and run a certain program depending on what line the client is
> installed.
>
> One of the lines is required to print a label along with a
> barcode. There are two lines like this, each with their own
> terminal thin client. The one that I am having a problem with
> displays a Printer 482 error. In doing some research, this
> means that it cannot find a printer installed. We are using
> Zebra label printers that are not network printers, but
> installed directly on the LPT1 ports.
>
> In troubleshooting this problem, I have reviewed the VB code.
> We have switched printers from the good line to the bad line, we
> have reviewed the settings within the application itself to see
> if there was some strange setting that was off, but both are
> identical, I have a test terminal that we use in the shop and I
> get the same error. Now, if we run this program through a PC,
> it works fine.
>
> We have several different vendors for our clients. The one that
> I am testing on his an HP t5000. I have also tried this on WYSE
> and Dell thin clients - all produce the same error.
>
> I have uninstalled and reinstalled the printer on the client
> through the control panel. Must the same printer also be
> installed on the terminal server?
>
> Is there anything else I should be looking at? Any suggestions?
>
> Thanks for the information.
 
Re: Client printing problems

Thanks for the response. When I "install" a printer on a thin client, it
really is installing the driver to the Server with a Session ID, correct?
What would prevent the installation of this virtual printer on the server? I
believe that is what is happening.

"Vera Noest [MVP]" wrote:

> I assume that the printer is not redirected at all in the session?
> Check the EventLog on the Terminal Server to fiind the cause of the
> redirection failure.
> Most likely, the server has no driver for the printer.
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on 14
> mar 2008 in microsoft.public.windows.terminal_services:
>
> > I have started a new job in an industrial plant that uses many
> > thin clients throughout the plant. I am failry new to Terminal
> > Services and thin cliens. These thin clients have an auto logon
> > and run a certain program depending on what line the client is
> > installed.
> >
> > One of the lines is required to print a label along with a
> > barcode. There are two lines like this, each with their own
> > terminal thin client. The one that I am having a problem with
> > displays a Printer 482 error. In doing some research, this
> > means that it cannot find a printer installed. We are using
> > Zebra label printers that are not network printers, but
> > installed directly on the LPT1 ports.
> >
> > In troubleshooting this problem, I have reviewed the VB code.
> > We have switched printers from the good line to the bad line, we
> > have reviewed the settings within the application itself to see
> > if there was some strange setting that was off, but both are
> > identical, I have a test terminal that we use in the shop and I
> > get the same error. Now, if we run this program through a PC,
> > it works fine.
> >
> > We have several different vendors for our clients. The one that
> > I am testing on his an HP t5000. I have also tried this on WYSE
> > and Dell thin clients - all produce the same error.
> >
> > I have uninstalled and reinstalled the printer on the client
> > through the control panel. Must the same printer also be
> > installed on the terminal server?
> >
> > Is there anything else I should be looking at? Any suggestions?
> >
> > Thanks for the information.
>
 
Re: Client printing problems

Again, have you checked the EventLog on the server?
Do you see EventID's 1111, 1105, and 1106?
If so, your printer isn't redirected because the server has no
driver for it. It is not recommended to install 3rd party printer
drivers on a TS, since most 3rd party drivers are not TS compatible
and can crash your spooler. The recommended way is to map the
printer to a native driver, using this article:

239088 - Windows 2000 or Windows Server 2003 Terminal Services
server logs events 1111, 1105, and 1106
http://support.microsoft.com/?kbid=239088

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on 18
mar 2008 in microsoft.public.windows.terminal_services:

> Thanks for the response. When I "install" a printer on a thin
> client, it really is installing the driver to the Server with a
> Session ID, correct? What would prevent the installation of
> this virtual printer on the server? I believe that is what is
> happening.
>
> "Vera Noest [MVP]" wrote:
>
>> I assume that the printer is not redirected at all in the
>> session? Check the EventLog on the Terminal Server to fiind the
>> cause of the redirection failure.
>> Most likely, the server has no driver for the printer.
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on
>> 14 mar 2008 in microsoft.public.windows.terminal_services:
>>
>> > I have started a new job in an industrial plant that uses
>> > many thin clients throughout the plant. I am failry new to
>> > Terminal Services and thin cliens. These thin clients have
>> > an auto logon and run a certain program depending on what
>> > line the client is installed.
>> >
>> > One of the lines is required to print a label along with a
>> > barcode. There are two lines like this, each with their own
>> > terminal thin client. The one that I am having a problem
>> > with displays a Printer 482 error. In doing some research,
>> > this means that it cannot find a printer installed. We are
>> > using Zebra label printers that are not network printers, but
>> > installed directly on the LPT1 ports.
>> >
>> > In troubleshooting this problem, I have reviewed the VB code.
>> > We have switched printers from the good line to the bad line,
>> > we have reviewed the settings within the application itself
>> > to see if there was some strange setting that was off, but
>> > both are identical, I have a test terminal that we use in the
>> > shop and I get the same error. Now, if we run this program
>> > through a PC, it works fine.
>> >
>> > We have several different vendors for our clients. The one
>> > that I am testing on his an HP t5000. I have also tried this
>> > on WYSE and Dell thin clients - all produce the same error.
>> >
>> > I have uninstalled and reinstalled the printer on the client
>> > through the control panel. Must the same printer also be
>> > installed on the terminal server?
>> >
>> > Is there anything else I should be looking at? Any
>> > suggestions?
>> >
>> > Thanks for the information.
 
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