P
PA Bear [MS MVP]
Guest
Re: Access Denied error installing KB944533 hotfix on IE7
[Crosspost to Windows Update newgroup]
When did you install IE7? By any chance are you running WinXP x64 Edition?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any; e.g., Comodo, ZoneAlarm, Norton, McAfee)?
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
===============================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
!!! => If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830). <= !!!
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Herb Cumbie wrote:
> I have two Windows XP SP2 computers with IE7 installed that will not
> successfully install the KB944533 patch. They are unsuccessful installing
> the patch from Microsoft Update using Automatic Updates. Additionally,
> installing using the file downloaded from Microsoft
> (IE7-WindowsXP-KB944533-x86-ENU.exe) also fails, giving Access Denied as a
> brief error message.
>
> Here's the contents of the KB944533-IE7.log file created in Windows folder
> when you attempt to install the update manually.
>
> ================================================
> Start of KB944533-IE7.log file.
> ================================================
>
> [KB944533-IE7.log]
> 1.797:
> ================================================================================
> 1.797: 2008/03/14 09:40:28.599 (local)
> 1.797: c:\d170395e082c42e5e19a\update\update.exe (version 6.2.29.0)
> 1.797: Hotfix started with following command line:
> 1.828: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
> Greater or Equal To 7.0.5730.11
> 1.828: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
> Less Than 7.1.0.0
> 1.828: Condition succeeded for section Test.IE7Install.Section in Line 1
> of
> PreRequisite
> 1.828: DoInstallation: HpInitializeLibrary failed; status=0xe0000106,
> location=2749
> 1.828: Hotpatching Initialization Failed: Disabling Hotpatch
> functionality.
> 2.156: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> error 0x2
> 2.156: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> error 0x2
> 2.156: DoInstallation: CleanPFR failed: 0x2
> 2.203: SetProductTypes: InfProductBuildType=BuildType.IP
> 2.203: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 2.218: DoInstallation: FetchSourceURL for
> c:\d170395e082c42e5e19a\update\update_SP2GDR.inf failed
> 2.234: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 2.250: BuildCabinetManifest: update.url absent
> 2.250: Starting AnalyzeComponents
> 2.250: AnalyzePhaseZero used 0 ticks
> 2.250: No c:\windows\INF\updtblk.inf file.
> 2.250: OEM file scan used 0 ticks
> 4.984: AnalyzePhaseOne: used 2734 ticks
> 4.984: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 4.984: AnalyzeComponents: Hotpatching is disabled.
> 4.984: FindFirstFile c:\windows\$hf_mig$\*.*
> 5.937: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.250: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.484: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.484: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.593: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.875: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.922: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.125: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.125: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.328: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.406: AnalyzeForBranching used 0 ticks.
> 7.406: AnalyzePhaseTwo used 0 ticks
> 7.406: AnalyzePhaseThree used 0 ticks
> 7.406: AnalyzePhaseFive used 0 ticks
> 7.422: AnalyzePhaseSix used 16 ticks
> 14.531: AnalyzeComponents used 12281 ticks
> 14.531: Downloading 0 files
> 14.531: bPatchMode = FALSE
> 14.531: Inventory complete: ReturnStatus=0, 12313 ticks
> 16.578: CreateUninstall = 0,Directory = C:\WINDOWS\ie7updates\KB944533-IE7
> 16.578: Num Ticks for invent : 14360
> 16.593: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file c:\windows\inf\HFX147.tmp
> 16.593: Copied file: c:\windows\inf\branches.inf
> 18.000: Allocation size of drive C: is 4096 bytes, free space =
> 76179738624
> bytes
> 18.484: Drive C: free 72650MB req: 5MB w/uninstall 0MB
> 18.484: CabinetBuild complete
> 18.484: Num Ticks for Cabinet build : 1906
> 18.484: DynamicStrings section not defined or empty.
> 18.484: FileInUse:: Detection disabled.
> 19.484: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed:
> 0xe0000102
> 25.078: System Restore Point set.
> 25.218: PFE2: Not avoiding Per File Exceptions.
> 26.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\update_SP2QFE.inf ->
> c:\windows\$hf_mig$\KB944533-IE7\update\update_SP2QFE.inf.
> 26.312: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\spuninst.exe ->
> c:\windows\$hf_mig$\KB944533-IE7\spuninst.exe.
> 26.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\spmsg.dll ->
> c:\windows\$hf_mig$\KB944533-IE7\spmsg.dll.
> 26.609: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\spcustom.dll ->
> c:\windows\$hf_mig$\KB944533-IE7\update\spcustom.dll.
> 26.656: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\KB944533-IE7.CAT ->
> c:\windows\$hf_mig$\KB944533-IE7\update\KB944533-IE7.CAT.
> 26.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\update.exe ->
> c:\windows\$hf_mig$\KB944533-IE7\update\update.exe.
> 26.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\updspapi.dll ->
> c:\windows\$hf_mig$\KB944533-IE7\update\updspapi.dll.
> 26.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\update.ver ->
> c:\windows\$hf_mig$\KB944533-IE7\update\update.ver.
> 26.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\updatebr.inf ->
> c:\windows\$hf_mig$\KB944533-IE7\update\updatebr.inf.
> 26.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\eula.txt ->
> c:\windows\$hf_mig$\KB944533-IE7\update\eula.txt.
> 26.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\branches.inf ->
> c:\windows\$hf_mig$\KB944533-IE7\update\branches.inf.
> 26.968: DoInstallation: Installing assemblies with source root path:
> c:\d170395e082c42e5e19a\
> 26.968: Num Ticks for Copying files : 8484
> 27.765: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.ReInstall error: 0x5
> 27.765: INF_REGISTRY Failed
> 27.765: DoInstallation
oRegistryUpdates failed
> 28.797: Access is denied.
> 43.172: Message displayed to the user: Access is denied.
> 43.172: User Input: OK
> 43.172: KB944533 installation did not complete.
>
> Windows XP has been partially updated and may not work properly.
> 45.984: Message displayed to the user: KB944533 installation did not
> complete.
>
> Windows XP has been partially updated and may not work properly.
> 45.984: User Input: OK
> 45.984: Update.exe extended error code = 0x5
> 45.984: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
> ================================================
> End of KB944533-IE7.log file.
> ================================================
>
> Any and all help appreciated.
>
> Herb Cumbie
[Crosspost to Windows Update newgroup]
When did you install IE7? By any chance are you running WinXP x64 Edition?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any; e.g., Comodo, ZoneAlarm, Norton, McAfee)?
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
===============================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
!!! => If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830). <= !!!
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Herb Cumbie wrote:
> I have two Windows XP SP2 computers with IE7 installed that will not
> successfully install the KB944533 patch. They are unsuccessful installing
> the patch from Microsoft Update using Automatic Updates. Additionally,
> installing using the file downloaded from Microsoft
> (IE7-WindowsXP-KB944533-x86-ENU.exe) also fails, giving Access Denied as a
> brief error message.
>
> Here's the contents of the KB944533-IE7.log file created in Windows folder
> when you attempt to install the update manually.
>
> ================================================
> Start of KB944533-IE7.log file.
> ================================================
>
> [KB944533-IE7.log]
> 1.797:
> ================================================================================
> 1.797: 2008/03/14 09:40:28.599 (local)
> 1.797: c:\d170395e082c42e5e19a\update\update.exe (version 6.2.29.0)
> 1.797: Hotfix started with following command line:
> 1.828: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
> Greater or Equal To 7.0.5730.11
> 1.828: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
> Less Than 7.1.0.0
> 1.828: Condition succeeded for section Test.IE7Install.Section in Line 1
> of
> PreRequisite
> 1.828: DoInstallation: HpInitializeLibrary failed; status=0xe0000106,
> location=2749
> 1.828: Hotpatching Initialization Failed: Disabling Hotpatch
> functionality.
> 2.156: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> error 0x2
> 2.156: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> error 0x2
> 2.156: DoInstallation: CleanPFR failed: 0x2
> 2.203: SetProductTypes: InfProductBuildType=BuildType.IP
> 2.203: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 2.218: DoInstallation: FetchSourceURL for
> c:\d170395e082c42e5e19a\update\update_SP2GDR.inf failed
> 2.234: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 2.250: BuildCabinetManifest: update.url absent
> 2.250: Starting AnalyzeComponents
> 2.250: AnalyzePhaseZero used 0 ticks
> 2.250: No c:\windows\INF\updtblk.inf file.
> 2.250: OEM file scan used 0 ticks
> 4.984: AnalyzePhaseOne: used 2734 ticks
> 4.984: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 4.984: AnalyzeComponents: Hotpatching is disabled.
> 4.984: FindFirstFile c:\windows\$hf_mig$\*.*
> 5.937: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.250: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.484: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.484: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.593: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.875: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 6.922: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.125: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.125: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.328: KB944533 Setup encountered an error: The update.ver file is not
> correct.
> 7.406: AnalyzeForBranching used 0 ticks.
> 7.406: AnalyzePhaseTwo used 0 ticks
> 7.406: AnalyzePhaseThree used 0 ticks
> 7.406: AnalyzePhaseFive used 0 ticks
> 7.422: AnalyzePhaseSix used 16 ticks
> 14.531: AnalyzeComponents used 12281 ticks
> 14.531: Downloading 0 files
> 14.531: bPatchMode = FALSE
> 14.531: Inventory complete: ReturnStatus=0, 12313 ticks
> 16.578: CreateUninstall = 0,Directory = C:\WINDOWS\ie7updates\KB944533-IE7
> 16.578: Num Ticks for invent : 14360
> 16.593: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file c:\windows\inf\HFX147.tmp
> 16.593: Copied file: c:\windows\inf\branches.inf
> 18.000: Allocation size of drive C: is 4096 bytes, free space =
> 76179738624
> bytes
> 18.484: Drive C: free 72650MB req: 5MB w/uninstall 0MB
> 18.484: CabinetBuild complete
> 18.484: Num Ticks for Cabinet build : 1906
> 18.484: DynamicStrings section not defined or empty.
> 18.484: FileInUse:: Detection disabled.
> 19.484: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed:
> 0xe0000102
> 25.078: System Restore Point set.
> 25.218: PFE2: Not avoiding Per File Exceptions.
> 26.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\update_SP2QFE.inf ->
> c:\windows\$hf_mig$\KB944533-IE7\update\update_SP2QFE.inf.
> 26.312: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\spuninst.exe ->
> c:\windows\$hf_mig$\KB944533-IE7\spuninst.exe.
> 26.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\spmsg.dll ->
> c:\windows\$hf_mig$\KB944533-IE7\spmsg.dll.
> 26.609: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\spcustom.dll ->
> c:\windows\$hf_mig$\KB944533-IE7\update\spcustom.dll.
> 26.656: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\KB944533-IE7.CAT ->
> c:\windows\$hf_mig$\KB944533-IE7\update\KB944533-IE7.CAT.
> 26.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\update.exe ->
> c:\windows\$hf_mig$\KB944533-IE7\update\update.exe.
> 26.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\updspapi.dll ->
> c:\windows\$hf_mig$\KB944533-IE7\update\updspapi.dll.
> 26.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\update.ver ->
> c:\windows\$hf_mig$\KB944533-IE7\update\update.ver.
> 26.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\updatebr.inf ->
> c:\windows\$hf_mig$\KB944533-IE7\update\updatebr.inf.
> 26.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\eula.txt ->
> c:\windows\$hf_mig$\KB944533-IE7\update\eula.txt.
> 26.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\d170395e082c42e5e19a\update\branches.inf ->
> c:\windows\$hf_mig$\KB944533-IE7\update\branches.inf.
> 26.968: DoInstallation: Installing assemblies with source root path:
> c:\d170395e082c42e5e19a\
> 26.968: Num Ticks for Copying files : 8484
> 27.765: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.ReInstall error: 0x5
> 27.765: INF_REGISTRY Failed
> 27.765: DoInstallation
oRegistryUpdates failed> 28.797: Access is denied.
> 43.172: Message displayed to the user: Access is denied.
> 43.172: User Input: OK
> 43.172: KB944533 installation did not complete.
>
> Windows XP has been partially updated and may not work properly.
> 45.984: Message displayed to the user: KB944533 installation did not
> complete.
>
> Windows XP has been partially updated and may not work properly.
> 45.984: User Input: OK
> 45.984: Update.exe extended error code = 0x5
> 45.984: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
> ================================================
> End of KB944533-IE7.log file.
> ================================================
>
> Any and all help appreciated.
>
> Herb Cumbie
