T
Theo
Guest
found at:
http://www.news.com/Microsoft-offer...nstalls/2100-1016_3-6235475.html?tag=nefd.top
Microsoft offers free support for Vista SP1 installs
Vista users encountering problems when they upgrade to
Service Pack 1 can breathe easier: the company is giving
away free support for those installing the service pack.
The transition to the service pack has not been problem-free
for many users, some of whom have seen their computers fall
into endless reboot cycles and struggled with broken
applications after installing the upgrade.
Normally, only Windows Vista users who bought the retail
product would be eligible for free support but, for SP1
installation, even users with an
original-equipment-manufacturer copy of Vista on their
computer can get Microsoft's help, according to the official
Vista blog.
"We are offering free-of-charge support to anyone who is
having issues installing Windows Vista SP1," Microsoft
blogger Brandon Le Blanc said.
Unlimited installation and compatibility support is
available at no charge until March 18, 2009, according to
the Microsoft Service Pack 1 support site.
There are three options available under the free support
plan for U.S. users: e-mail support, which will be answered
within one business day; online chat, which has a current
waiting time of around 40 minutes; and call, available only
for users who have a software-assurance agreement,
professional contract, TechNet subscription, or MSDN
subscription, or for those who come under the Microsoft
Partner Program.
Support will be handled on a case-by-case basis, a Microsoft
spokesperson said, and the user will always be advised if
costs are involved.
Whether enterprise customers will also receive support
without cost will depend on their agreement, the
spokesperson added.
http://www.news.com/Microsoft-offer...nstalls/2100-1016_3-6235475.html?tag=nefd.top
Microsoft offers free support for Vista SP1 installs
Vista users encountering problems when they upgrade to
Service Pack 1 can breathe easier: the company is giving
away free support for those installing the service pack.
The transition to the service pack has not been problem-free
for many users, some of whom have seen their computers fall
into endless reboot cycles and struggled with broken
applications after installing the upgrade.
Normally, only Windows Vista users who bought the retail
product would be eligible for free support but, for SP1
installation, even users with an
original-equipment-manufacturer copy of Vista on their
computer can get Microsoft's help, according to the official
Vista blog.
"We are offering free-of-charge support to anyone who is
having issues installing Windows Vista SP1," Microsoft
blogger Brandon Le Blanc said.
Unlimited installation and compatibility support is
available at no charge until March 18, 2009, according to
the Microsoft Service Pack 1 support site.
There are three options available under the free support
plan for U.S. users: e-mail support, which will be answered
within one business day; online chat, which has a current
waiting time of around 40 minutes; and call, available only
for users who have a software-assurance agreement,
professional contract, TechNet subscription, or MSDN
subscription, or for those who come under the Microsoft
Partner Program.
Support will be handled on a case-by-case basis, a Microsoft
spokesperson said, and the user will always be advised if
costs are involved.
Whether enterprise customers will also receive support
without cost will depend on their agreement, the
spokesperson added.