D
Dd
Guest
Re: Vista boot Stuck on a black screen with a mouse cursor
I get stuck on the blue welcome screen. Dell thinks it's a Microsoft update
corruption. If I can get to the desktop (ctl-alt-del sometimes works - and
sometimes the boots options gets me there) I can at least limp along. But
once I shut down (or it decided to shut down by itself) it's back to the
beginning and each time it's a guess as to how to escape that welcome trap.
One Dell technician suggested I delete update 944355 and then the next said
that could cause more harm than good.
I don't know who to believe anymore.
I'm scared to death to try anything now, including reinstalling Vista.
Anyone else stuck on welcome?
"Charlie Tame" wrote:
> Per Hagstrom wrote:
> > I have the same problem as well on multiple computers.
> > We have worked it all the way down to this to replicate the problem.
> >
> > 1. Installed Vista (Ent. 32-bits) and joined it to a Win2003 domain
> > 2. Installed all updates
> > 3. Installed Office 2007
> > (everything is still working)
> > 4. Installed all Office updates - reboot - black screen just like you,
> > with the mouse cursor which you can move around... waited for several
> > hours, but nothing ever happens after this...
> >
> > Also was hoping the option to reinstall Windows on top of the current
> > installation, to keep all the installed programs, in repair mode would
> > work, just like in Win XP, but Vista doesn't seem to have that option... !?
> >
> > Any clues to why this is happening or how to fix it from here would be
> > greatly appreciated!
> >
> > / Per
> >
> >
> >
> >
> >
> > "Petr Tomasek" <Petr Tomasek@discussions.microsoft.com> wrote in message
> > news:FF5396D3-0631-4501-B18F-541182C17C0E@microsoft.com...
> >> Hi Danny,
> >>
> >> I have the same problem: both Normal and Safe Mode end up with a blank
> >> black
> >> screen with a mouse pointer active. The system is freezed then, it
> >> does not
> >> respond to Ctrl+Alt+Del. Repairing with the Vista DVD does not help, I
> >> can
> >> only run a command line from the Vista DVD repair menu and access the
> >> filesystem, but I don't know what to do next. I cannot run sfc.
> >>
> >> Have you resolved your problem anyhow?
> >>
> >> Thanks,
> >>
> >> Petr
> >>
> >>
> >> "DannyE" wrote:
> >>
> >>> I upgraded to Vista from XP and everything worked for one month. My kid
> >>> resetted the PC and since then Vista does not boot. It passes the boot
> >>> screen with the green stripes with Microsoft logo and does not reach the
> >>> Vista green screen. It get stuck on a black screen with only mouse
> >>> cursor
> >>> pointer dispalyed.
> >>> I tried to boot in safe mode, I tried repair mode without success; it is
> >>> stuck the same way as in normal mode.
> >>>
> >>> Please advise what I need to do or how to reinstall from DVD. I
> >>> tried to
> >>> reinstall from DVD and could not pass the product key screen.
> >>>
> >>> Please help, I have run out of any good ideas...
> >
>
>
> One machine I have loses the video card somewhere after install and is
> displaying the message "Press Space" but since it's on the "Wrong"
> screen I never see it. It is possible you have something similar? Just
> asking in case you haven't tried...
>
I get stuck on the blue welcome screen. Dell thinks it's a Microsoft update
corruption. If I can get to the desktop (ctl-alt-del sometimes works - and
sometimes the boots options gets me there) I can at least limp along. But
once I shut down (or it decided to shut down by itself) it's back to the
beginning and each time it's a guess as to how to escape that welcome trap.
One Dell technician suggested I delete update 944355 and then the next said
that could cause more harm than good.
I don't know who to believe anymore.
I'm scared to death to try anything now, including reinstalling Vista.
Anyone else stuck on welcome?
"Charlie Tame" wrote:
> Per Hagstrom wrote:
> > I have the same problem as well on multiple computers.
> > We have worked it all the way down to this to replicate the problem.
> >
> > 1. Installed Vista (Ent. 32-bits) and joined it to a Win2003 domain
> > 2. Installed all updates
> > 3. Installed Office 2007
> > (everything is still working)
> > 4. Installed all Office updates - reboot - black screen just like you,
> > with the mouse cursor which you can move around... waited for several
> > hours, but nothing ever happens after this...
> >
> > Also was hoping the option to reinstall Windows on top of the current
> > installation, to keep all the installed programs, in repair mode would
> > work, just like in Win XP, but Vista doesn't seem to have that option... !?
> >
> > Any clues to why this is happening or how to fix it from here would be
> > greatly appreciated!
> >
> > / Per
> >
> >
> >
> >
> >
> > "Petr Tomasek" <Petr Tomasek@discussions.microsoft.com> wrote in message
> > news:FF5396D3-0631-4501-B18F-541182C17C0E@microsoft.com...
> >> Hi Danny,
> >>
> >> I have the same problem: both Normal and Safe Mode end up with a blank
> >> black
> >> screen with a mouse pointer active. The system is freezed then, it
> >> does not
> >> respond to Ctrl+Alt+Del. Repairing with the Vista DVD does not help, I
> >> can
> >> only run a command line from the Vista DVD repair menu and access the
> >> filesystem, but I don't know what to do next. I cannot run sfc.
> >>
> >> Have you resolved your problem anyhow?
> >>
> >> Thanks,
> >>
> >> Petr
> >>
> >>
> >> "DannyE" wrote:
> >>
> >>> I upgraded to Vista from XP and everything worked for one month. My kid
> >>> resetted the PC and since then Vista does not boot. It passes the boot
> >>> screen with the green stripes with Microsoft logo and does not reach the
> >>> Vista green screen. It get stuck on a black screen with only mouse
> >>> cursor
> >>> pointer dispalyed.
> >>> I tried to boot in safe mode, I tried repair mode without success; it is
> >>> stuck the same way as in normal mode.
> >>>
> >>> Please advise what I need to do or how to reinstall from DVD. I
> >>> tried to
> >>> reinstall from DVD and could not pass the product key screen.
> >>>
> >>> Please help, I have run out of any good ideas...
> >
>
>
> One machine I have loses the video card somewhere after install and is
> displaying the message "Press Space" but since it's on the "Wrong"
> screen I never see it. It is possible you have something similar? Just
> asking in case you haven't tried...
>