Blue screen caused by driver issue

  • Thread starter Thread starter Chris
  • Start date Start date
C

Chris

Guest
Hi, I keep getting a blue screen for the past couple of weeks and have no
idea why. I have XP on my computer; have not installed any new hardware in
months. Only thing that has changed is a newer version of Norton antivirus.
Un-installed and re-installed Symantec yesterday, but got a beautiful blue
screen on start-up this morning. Error message is:
"After you install a new hardware device or new software, Windows XP may
continuously restart, or you may receive an error message on a blue screen
View products that this article applies to.
Article ID : 322205
Last Review : November 9, 2007
Revision : 6.0
This article was previously published under Q322205"
I have gone through the article and taken the various steps but it hasn't
helped and I still don't know which driver causes the problem.
Can anyone help, please?
 
Re: Blue screen caused by driver issue

Use System Restore to restore to a point before all this started and see if
that resolves the problem.

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:BE571F07-67C6-49B1-BC5F-B307F4BC56F4@microsoft.com...
> Hi, I keep getting a blue screen for the past couple of weeks and have no
> idea why. I have XP on my computer; have not installed any new hardware in
> months. Only thing that has changed is a newer version of Norton
> antivirus.
> Un-installed and re-installed Symantec yesterday, but got a beautiful blue
> screen on start-up this morning. Error message is:
> "After you install a new hardware device or new software, Windows XP may
> continuously restart, or you may receive an error message on a blue screen
> View products that this article applies to.
> Article ID : 322205
> Last Review : November 9, 2007
> Revision : 6.0
> This article was previously published under Q322205"
> I have gone through the article and taken the various steps but it hasn't
> helped and I still don't know which driver causes the problem.
> Can anyone help, please?
 
Re: Blue screen caused by driver issue

Hi Colin,,
I have tried System Restore but keep getting the problem.
I've managed to find out what the error message says on the blue screen:
PFN_LIST_CORRUPT
Do you have any idea what I can do about it?
Thanks,
Chris

"Colin Barnhorst" wrote:

> Use System Restore to restore to a point before all this started and see if
> that resolves the problem.
>
> "Chris" <Chris@discussions.microsoft.com> wrote in message
> news:BE571F07-67C6-49B1-BC5F-B307F4BC56F4@microsoft.com...
> > Hi, I keep getting a blue screen for the past couple of weeks and have no
> > idea why. I have XP on my computer; have not installed any new hardware in
> > months. Only thing that has changed is a newer version of Norton
> > antivirus.
> > Un-installed and re-installed Symantec yesterday, but got a beautiful blue
> > screen on start-up this morning. Error message is:
> > "After you install a new hardware device or new software, Windows XP may
> > continuously restart, or you may receive an error message on a blue screen
> > View products that this article applies to.
> > Article ID : 322205
> > Last Review : November 9, 2007
> > Revision : 6.0
> > This article was previously published under Q322205"
> > I have gone through the article and taken the various steps but it hasn't
> > helped and I still don't know which driver causes the problem.
> > Can anyone help, please?
>
 
Re: Blue screen caused by driver issue

Chris <Chris@discussions.microsoft.com> wrote:

>I have tried System Restore but keep getting the problem.
>I've managed to find out what the error message says on the blue screen:
>PFN_LIST_CORRUPT
>Do you have any idea what I can do about it?

Everything on Google related to that says it is a memory issue.

http://tinyurl.com/27n6vq
 
Re: Blue screen caused by driver issue

Chris wrote:
> Hi, I keep getting a blue screen for the past couple of weeks and
> have no idea why. I have XP on my computer; have not installed any
> new hardware in months. Only thing that has changed is a newer
> version of Norton antivirus. Un-installed and re-installed Symantec
> yesterday, but got a beautiful blue screen on start-up this morning.
> Error message is: "After you install a new hardware device or new
> software, Windows XP may continuously restart, or you may receive an
> error message on a blue screen View products that this article
> applies to.
> Article ID : 322205

> Can anyone help, please?

1. Uninstall Norton.
2. Then visit the Symantec web site, download their sooper-sekret Norton
removal tool. Use the tool to scrub remnants of Norton.
3. Manually visit the registry for any residual mentions of Norton or
Symantec.
4. Remove any folders concerned with Norton.

What we're trying to do here is remove Norton from the list of possible
culprits.

If, after removing Norton (which is a good idea by itself), the problem
disappears, you can add back a different AV tool. There are several free
ones (AVG and Avast come to mind).
 
Re: Blue screen caused by driver issue

HeyBub,
Thanks for the reply. Yes, i tried that yesterday, but the blue screen hit
again...

"HeyBub" wrote:

> 1. Uninstall Norton.
> 2. Then visit the Symantec web site, download their sooper-sekret Norton
> removal tool. Use the tool to scrub remnants of Norton.
> 3. Manually visit the registry for any residual mentions of Norton or
> Symantec.
> 4. Remove any folders concerned with Norton.
>
> What we're trying to do here is remove Norton from the list of possible
> culprits.
>
> If, after removing Norton (which is a good idea by itself), the problem
> disappears, you can add back a different AV tool. There are several free
> ones (AVG and Avast come to mind).
>
>
>
 
Re: Blue screen caused by driver issue

Reseat your video card (unless it is integrated video) and your memory
cards. While you are in the machine clean the dust from the fans and vents.

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:E5E62A97-E759-4D8E-A20D-A52C91EF158C@microsoft.com...
> Hi Colin,,
> I have tried System Restore but keep getting the problem.
> I've managed to find out what the error message says on the blue screen:
> PFN_LIST_CORRUPT
> Do you have any idea what I can do about it?
> Thanks,
> Chris
>
> "Colin Barnhorst" wrote:
>
>> Use System Restore to restore to a point before all this started and see
>> if
>> that resolves the problem.
>>
>> "Chris" <Chris@discussions.microsoft.com> wrote in message
>> news:BE571F07-67C6-49B1-BC5F-B307F4BC56F4@microsoft.com...
>> > Hi, I keep getting a blue screen for the past couple of weeks and have
>> > no
>> > idea why. I have XP on my computer; have not installed any new hardware
>> > in
>> > months. Only thing that has changed is a newer version of Norton
>> > antivirus.
>> > Un-installed and re-installed Symantec yesterday, but got a beautiful
>> > blue
>> > screen on start-up this morning. Error message is:
>> > "After you install a new hardware device or new software, Windows XP
>> > may
>> > continuously restart, or you may receive an error message on a blue
>> > screen
>> > View products that this article applies to.
>> > Article ID : 322205
>> > Last Review : November 9, 2007
>> > Revision : 6.0
>> > This article was previously published under Q322205"
>> > I have gone through the article and taken the various steps but it
>> > hasn't
>> > helped and I still don't know which driver causes the problem.
>> > Can anyone help, please?
>>
 
Back
Top