Remote Desktop Cannot Find The Remote Computer

  • Thread starter Thread starter anthony@necrofiends.com
  • Start date Start date
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anthony@necrofiends.com

Guest
I have a user who's trying to access our Terminal Services Server
(Windows Server 2000) from home. Their computer is XP Home. When
they try to connect they get an error telling them remote desktop
cannot find the remote computer. I had them ping the computer name
and they received replies. I had them check the exceptions on their
firewall and Remote Desktop was checked.

Suggestions?
 
Re: Remote Desktop Cannot Find The Remote Computer

Do you have on server or router maybe list of allowed or forbidden
IPs?
If RDP is open on server and other clients can access, only one cannot
don't see a reason why it cannot.
Have you tried to access via IP? Maybe client cannot resolve DNS
name.

_______________________________________________________
Frane Borozan
Terminal Services and Citrix Presentation Server user logging
http://www.terminalserviceslog.com
 
Re: Remote Desktop Cannot Find The Remote Computer

On Mar 27, 4:59 pm, Frane <frane.boro...@gmail.com> wrote:
> Do you have on server or router maybe list of allowed or forbidden
> IPs?
> If RDP is open on server and other clients can access, only one cannot
> don't see a reason why it cannot.
> Have you tried to access via IP? Maybe client cannot resolve DNS
> name.
>
> _______________________________________________________
> Frane Borozan
> Terminal Services and Citrix Presentation Server user logginghttp://www.terminalserviceslog.com

Yeah, I had them try the IP address instead of name. Same result.
They're able to ping the IP. I'm drawing a blank. They're using a
wireless router, but they're able to connect from another computer on
their home network. I think they might have a secondary firewall on
their home computer. I'll have to go out there. Thanks.
 
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