Strange Printer Problems

  • Thread starter Thread starter David Orazine
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David Orazine

Guest
Hello,

I have a server running server 2003 (x64). It is a DC (Back up) and a print
server among other things. When certain users print to a certain printer (HP
Laser Jet 4200), the program requesting the print job hangs. Then when the
user requests the properties sheet, nothing will happen. These users can
print to other printers hosted on that machine, and other users can print the
this 4200.

I am currently attributing the problem to RPC errors that have been
happening (End point mapper) on my DC and when I add clients to the domain.
As well as this error:

Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2000
Date: 03-10-2008
Time: 11:34:37
User: N/A
Computer: DC01
Description:
The server's call to a system service failed unexpectedly.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 01 00 58 00 ......X.
0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
0010: 00 00 00 00 0a 01 00 c0 .......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 34 03 bd 00 4.½.

Any suggestions?

Thank you,
David Orazine
 
Re: Strange Printer Problems

Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and TCP
TopHat in the registry.

If you're on an ISA 2004 or ISA 2006 network, please disable the RPC Filter.

Finally, make sure you have loaded drivers for the OS's that the users are
attempting to print from.

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...
> Hello,
>
> I have a server running server 2003 (x64). It is a DC (Back up) and a
> print
> server among other things. When certain users print to a certain printer
> (HP
> Laser Jet 4200), the program requesting the print job hangs. Then when the
> user requests the properties sheet, nothing will happen. These users can
> print to other printers hosted on that machine, and other users can print
> the
> this 4200.
>
> I am currently attributing the problem to RPC errors that have been
> happening (End point mapper) on my DC and when I add clients to the
> domain.
> As well as this error:
>
> Event Type: Error
> Event Source: Srv
> Event Category: None
> Event ID: 2000
> Date: 03-10-2008
> Time: 11:34:37
> User: N/A
> Computer: DC01
> Description:
> The server's call to a system service failed unexpectedly.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 00 00 04 00 01 00 58 00 ......X.
> 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
> 0010: 00 00 00 00 0a 01 00 c0 .......À
> 0018: 00 00 00 00 00 00 00 00 ........
> 0020: 00 00 00 00 00 00 00 00 ........
> 0028: 34 03 bd 00 4.½.
>
> Any suggestions?
>
> Thank you,
> David Orazine
 
Re: Strange Printer Problems



"Charlie Russel - MVP" wrote:

> Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and TCP
> TopHat in the registry.
>
> If you're on an ISA 2004 or ISA 2006 network, please disable the RPC Filter.
>
> Finally, make sure you have loaded drivers for the OS's that the users are
> attempting to print from.
>
> --
> Charlie.
> http://msmvps.com/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
>
> "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
> news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...
> > Hello,
> >
> > I have a server running server 2003 (x64). It is a DC (Back up) and a
> > print
> > server among other things. When certain users print to a certain printer
> > (HP
> > Laser Jet 4200), the program requesting the print job hangs. Then when the
> > user requests the properties sheet, nothing will happen. These users can
> > print to other printers hosted on that machine, and other users can print
> > the
> > this 4200.
> >
> > I am currently attributing the problem to RPC errors that have been
> > happening (End point mapper) on my DC and when I add clients to the
> > domain.
> > As well as this error:
> >
> > Event Type: Error
> > Event Source: Srv
> > Event Category: None
> > Event ID: 2000
> > Date: 03-10-2008
> > Time: 11:34:37
> > User: N/A
> > Computer: DC01
> > Description:
> > The server's call to a system service failed unexpectedly.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 00 00 04 00 01 00 58 00 ......X.
> > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
> > 0010: 00 00 00 00 0a 01 00 c0 .......À
> > 0018: 00 00 00 00 00 00 00 00 ........
> > 0020: 00 00 00 00 00 00 00 00 ........
> > 0028: 34 03 bd 00 4.½.
> >
> > Any suggestions?
> >
> > Thank you,
> > David Orazine
>

Thanks for the quick response.

Should i disable these on the clients? and where are they in the registry?

Thank you,
David Orazine
 
Re: Strange Printer Problems



"David Orazine" wrote:

>
>
> "Charlie Russel - MVP" wrote:
>
> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and TCP
> > TopHat in the registry.
> >
> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC Filter.
> >
> > Finally, make sure you have loaded drivers for the OS's that the users are
> > attempting to print from.
> >
> > --
> > Charlie.
> > http://msmvps.com/xperts64
> > http://mvp.support.microsoft.com/profile/charlie.russel
> >
> >
> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...
> > > Hello,
> > >
> > > I have a server running server 2003 (x64). It is a DC (Back up) and a
> > > print
> > > server among other things. When certain users print to a certain printer
> > > (HP
> > > Laser Jet 4200), the program requesting the print job hangs. Then when the
> > > user requests the properties sheet, nothing will happen. These users can
> > > print to other printers hosted on that machine, and other users can print
> > > the
> > > this 4200.
> > >
> > > I am currently attributing the problem to RPC errors that have been
> > > happening (End point mapper) on my DC and when I add clients to the
> > > domain.
> > > As well as this error:
> > >
> > > Event Type: Error
> > > Event Source: Srv
> > > Event Category: None
> > > Event ID: 2000
> > > Date: 03-10-2008
> > > Time: 11:34:37
> > > User: N/A
> > > Computer: DC01
> > > Description:
> > > The server's call to a system service failed unexpectedly.
> > >
> > > For more information, see Help and Support Center at
> > > http://go.microsoft.com/fwlink/events.asp.
> > > Data:
> > > 0000: 00 00 04 00 01 00 58 00 ......X.
> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
> > > 0010: 00 00 00 00 0a 01 00 c0 .......À
> > > 0018: 00 00 00 00 00 00 00 00 ........
> > > 0020: 00 00 00 00 00 00 00 00 ........
> > > 0028: 34 03 bd 00 4.½.
> > >
> > > Any suggestions?
> > >
> > > Thank you,
> > > David Orazine
> >
>
> Thanks for the quick response.
>
> Should i disable these on the clients? and where are they in the registry?
>
> Thank you,
> David Orazine

I forgot to say that it is a SP2 box.

Thanks
 
Re: Strange Printer Problems

On the server.

netsh interface tcp set global rss=disabled
netsh interface tcp set global autotuninglevel=disabled

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Look for
EnableRSS
EnableTCPA
EnableTCPChimney

All should be 0.


--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
news:8AB47786-C745-4566-A683-7942B5D69D86@microsoft.com...
>
>
> "David Orazine" wrote:
>
>>
>>
>> "Charlie Russel - MVP" wrote:
>>
>> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and
>> > TCP
>> > TopHat in the registry.
>> >
>> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC
>> > Filter.
>> >
>> > Finally, make sure you have loaded drivers for the OS's that the users
>> > are
>> > attempting to print from.
>> >
>> > --
>> > Charlie.
>> > http://msmvps.com/xperts64
>> > http://mvp.support.microsoft.com/profile/charlie.russel
>> >
>> >
>> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in
>> > message
>> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...
>> > > Hello,
>> > >
>> > > I have a server running server 2003 (x64). It is a DC (Back up) and a
>> > > print
>> > > server among other things. When certain users print to a certain
>> > > printer
>> > > (HP
>> > > Laser Jet 4200), the program requesting the print job hangs. Then
>> > > when the
>> > > user requests the properties sheet, nothing will happen. These users
>> > > can
>> > > print to other printers hosted on that machine, and other users can
>> > > print
>> > > the
>> > > this 4200.
>> > >
>> > > I am currently attributing the problem to RPC errors that have been
>> > > happening (End point mapper) on my DC and when I add clients to the
>> > > domain.
>> > > As well as this error:
>> > >
>> > > Event Type: Error
>> > > Event Source: Srv
>> > > Event Category: None
>> > > Event ID: 2000
>> > > Date: 03-10-2008
>> > > Time: 11:34:37
>> > > User: N/A
>> > > Computer: DC01
>> > > Description:
>> > > The server's call to a system service failed unexpectedly.
>> > >
>> > > For more information, see Help and Support Center at
>> > > http://go.microsoft.com/fwlink/events.asp.
>> > > Data:
>> > > 0000: 00 00 04 00 01 00 58 00 ......X.
>> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
>> > > 0010: 00 00 00 00 0a 01 00 c0 .......À
>> > > 0018: 00 00 00 00 00 00 00 00 ........
>> > > 0020: 00 00 00 00 00 00 00 00 ........
>> > > 0028: 34 03 bd 00 4.½.
>> > >
>> > > Any suggestions?
>> > >
>> > > Thank you,
>> > > David Orazine
>> >
>>
>> Thanks for the quick response.
>>
>> Should i disable these on the clients? and where are they in the
>> registry?
>>
>> Thank you,
>> David Orazine
>
> I forgot to say that it is a SP2 box.
>
> Thanks
 
Re: Strange Printer Problems

After I apply these settings do I need to restart my server?

Thank you,
David Orazine
"Charlie Russel - MVP" wrote:

> On the server.
>
> netsh interface tcp set global rss=disabled
> netsh interface tcp set global autotuninglevel=disabled
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
>
> Look for
> EnableRSS
> EnableTCPA
> EnableTCPChimney
>
> All should be 0.
>
>
> --
> Charlie.
> http://msmvps.com/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
>
> "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
> news:8AB47786-C745-4566-A683-7942B5D69D86@microsoft.com...
> >
> >
> > "David Orazine" wrote:
> >
> >>
> >>
> >> "Charlie Russel - MVP" wrote:
> >>
> >> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and
> >> > TCP
> >> > TopHat in the registry.
> >> >
> >> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC
> >> > Filter.
> >> >
> >> > Finally, make sure you have loaded drivers for the OS's that the users
> >> > are
> >> > attempting to print from.
> >> >
> >> > --
> >> > Charlie.
> >> > http://msmvps.com/xperts64
> >> > http://mvp.support.microsoft.com/profile/charlie.russel
> >> >
> >> >
> >> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in
> >> > message
> >> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...
> >> > > Hello,
> >> > >
> >> > > I have a server running server 2003 (x64). It is a DC (Back up) and a
> >> > > print
> >> > > server among other things. When certain users print to a certain
> >> > > printer
> >> > > (HP
> >> > > Laser Jet 4200), the program requesting the print job hangs. Then
> >> > > when the
> >> > > user requests the properties sheet, nothing will happen. These users
> >> > > can
> >> > > print to other printers hosted on that machine, and other users can
> >> > > print
> >> > > the
> >> > > this 4200.
> >> > >
> >> > > I am currently attributing the problem to RPC errors that have been
> >> > > happening (End point mapper) on my DC and when I add clients to the
> >> > > domain.
> >> > > As well as this error:
> >> > >
> >> > > Event Type: Error
> >> > > Event Source: Srv
> >> > > Event Category: None
> >> > > Event ID: 2000
> >> > > Date: 03-10-2008
> >> > > Time: 11:34:37
> >> > > User: N/A
> >> > > Computer: DC01
> >> > > Description:
> >> > > The server's call to a system service failed unexpectedly.
> >> > >
> >> > > For more information, see Help and Support Center at
> >> > > http://go.microsoft.com/fwlink/events.asp.
> >> > > Data:
> >> > > 0000: 00 00 04 00 01 00 58 00 ......X.
> >> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
> >> > > 0010: 00 00 00 00 0a 01 00 c0 .......À
> >> > > 0018: 00 00 00 00 00 00 00 00 ........
> >> > > 0020: 00 00 00 00 00 00 00 00 ........
> >> > > 0028: 34 03 bd 00 4.½.
> >> > >
> >> > > Any suggestions?
> >> > >
> >> > > Thank you,
> >> > > David Orazine
> >> >
> >>
> >> Thanks for the quick response.
> >>
> >> Should i disable these on the clients? and where are they in the
> >> registry?
> >>
> >> Thank you,
> >> David Orazine
> >
> > I forgot to say that it is a SP2 box.
> >
> > Thanks
>
 
Re: Strange Printer Problems

yes

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
news:1D9ADB3F-6B1E-4F77-86EE-DB9EC71C38ED@microsoft.com...
> After I apply these settings do I need to restart my server?
>
> Thank you,
> David Orazine
> "Charlie Russel - MVP" wrote:
>
>> On the server.
>>
>> netsh interface tcp set global rss=disabled
>> netsh interface tcp set global autotuninglevel=disabled
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
>>
>> Look for
>> EnableRSS
>> EnableTCPA
>> EnableTCPChimney
>>
>> All should be 0.
>>
>>
>> --
>> Charlie.
>> http://msmvps.com/xperts64
>> http://mvp.support.microsoft.com/profile/charlie.russel
>>
>>
>> "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message
>> news:8AB47786-C745-4566-A683-7942B5D69D86@microsoft.com...
>> >
>> >
>> > "David Orazine" wrote:
>> >
>> >>
>> >>
>> >> "Charlie Russel - MVP" wrote:
>> >>
>> >> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload
>> >> > and
>> >> > TCP
>> >> > TopHat in the registry.
>> >> >
>> >> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC
>> >> > Filter.
>> >> >
>> >> > Finally, make sure you have loaded drivers for the OS's that the
>> >> > users
>> >> > are
>> >> > attempting to print from.
>> >> >
>> >> > --
>> >> > Charlie.
>> >> > http://msmvps.com/xperts64
>> >> > http://mvp.support.microsoft.com/profile/charlie.russel
>> >> >
>> >> >
>> >> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in
>> >> > message
>> >> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...
>> >> > > Hello,
>> >> > >
>> >> > > I have a server running server 2003 (x64). It is a DC (Back up)
>> >> > > and a
>> >> > > print
>> >> > > server among other things. When certain users print to a certain
>> >> > > printer
>> >> > > (HP
>> >> > > Laser Jet 4200), the program requesting the print job hangs. Then
>> >> > > when the
>> >> > > user requests the properties sheet, nothing will happen. These
>> >> > > users
>> >> > > can
>> >> > > print to other printers hosted on that machine, and other users
>> >> > > can
>> >> > > print
>> >> > > the
>> >> > > this 4200.
>> >> > >
>> >> > > I am currently attributing the problem to RPC errors that have
>> >> > > been
>> >> > > happening (End point mapper) on my DC and when I add clients to
>> >> > > the
>> >> > > domain.
>> >> > > As well as this error:
>> >> > >
>> >> > > Event Type: Error
>> >> > > Event Source: Srv
>> >> > > Event Category: None
>> >> > > Event ID: 2000
>> >> > > Date: 03-10-2008
>> >> > > Time: 11:34:37
>> >> > > User: N/A
>> >> > > Computer: DC01
>> >> > > Description:
>> >> > > The server's call to a system service failed unexpectedly.
>> >> > >
>> >> > > For more information, see Help and Support Center at
>> >> > > http://go.microsoft.com/fwlink/events.asp.
>> >> > > Data:
>> >> > > 0000: 00 00 04 00 01 00 58 00 ......X.
>> >> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À
>> >> > > 0010: 00 00 00 00 0a 01 00 c0 .......À
>> >> > > 0018: 00 00 00 00 00 00 00 00 ........
>> >> > > 0020: 00 00 00 00 00 00 00 00 ........
>> >> > > 0028: 34 03 bd 00 4.½.
>> >> > >
>> >> > > Any suggestions?
>> >> > >
>> >> > > Thank you,
>> >> > > David Orazine
>> >> >
>> >>
>> >> Thanks for the quick response.
>> >>
>> >> Should i disable these on the clients? and where are they in the
>> >> registry?
>> >>
>> >> Thank you,
>> >> David Orazine
>> >
>> > I forgot to say that it is a SP2 box.
>> >
>> > Thanks
>>
 
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