Deployed Printers using GPO, now getting Spooler Supsystem Access Violation

[Scott Townsend]

So when ever anyone logs into their machine (WInXP SP1, WInXP SP2, Win
Vista, Win2003 Server, they all get a Spooler Subsystem Error.

This happened after I set up some printers to be deployed via Group Policy.

I deployed several Pinters and tested them and they all print fine. So I
deleted the Originals that were installed.

In some cases the user has to manually restart the spooler service, though
most of the time printing continues as normal

All of the Printers that are deployed are on a Win2008 32bit server.

Below is the info on the Crash.

Thanks,



szAppName : spoolsv.exe szAppVer : 5.2.3790.3959
szModName : localspl.dll szModVer : 5.2.3790.3959 offset : 00024193

- - - - - - - - -
spoolsv.exe.hdmp
- - - - - - - - -

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(4c4.3d0): Access violation - code c0000005 (first/second chance not
available)
eax=00000000 ebx=80070000 ecx=c0000005 edx=00000000 esi=00000730
edi=00000000
eip=7c8285ec esp=02869738 ebp=028697a8 iopl=0 nv up ei ng nz ac pe
cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00000297
ntdll!KiFastSystemCallRet:
7c8285ec c3 ret




- - - - - - - - -
appcompat.txt
- - - - - - - - -
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="618496" CHECKSUM="0xD62FB0BA"
BIN_FILE_VERSION="5.2.3790.3959" BIN_PRODUCT_VERSION="5.2.3790.3959"
PRODUCT_VERSION="5.2.3790.3959" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x979F6"
LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.3959"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.3959" LINK_DATE="02/17/2007 13:59:02"
UPTO_LINK_DATE="02/17/2007 13:59:02" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="282624" CHECKSUM="0x5CE4B6C7"
BIN_FILE_VERSION="5.2.3790.4033" BIN_PRODUCT_VERSION="5.2.3790.4033"
PRODUCT_VERSION="5.2.3790.4033" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.4033 (srv03_sp2_gdr.070228-0030)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x537F8" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.4033"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.4033" LINK_DATE="03/02/2007 06:38:46"
UPTO_LINK_DATE="03/02/2007 06:38:46" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="1037824" CHECKSUM="0xA3D04897"
BIN_FILE_VERSION="5.2.3790.4062" BIN_PRODUCT_VERSION="5.2.3790.4062"
PRODUCT_VERSION="5.2.3790.4062" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.4062 (srv03_sp2_gdr.070417-0203)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x1083FC" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.4062"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.4062" LINK_DATE="04/18/2007 16:25:36"
UPTO_LINK_DATE="04/18/2007 16:25:36" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="765440" CHECKSUM="0xF198129"
BIN_FILE_VERSION="5.2.3790.3959" BIN_PRODUCT_VERSION="5.2.3790.3959"
PRODUCT_VERSION="5.2.3790.3959" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xBD6F9" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.3959"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.3959" LINK_DATE="02/17/2007 14:02:00"
UPTO_LINK_DATE="02/17/2007 14:02:00" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1267200" CHECKSUM="0x8A88C6B2"
BIN_FILE_VERSION="5.2.3790.3959" BIN_PRODUCT_VERSION="5.2.3790.3959"
PRODUCT_VERSION="5.2.3790.3959" FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x14357B" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.3959"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.3959" LINK_DATE="02/17/2007 14:01:09"
UPTO_LINK_DATE="02/17/2007 14:01:09" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553984" CHECKSUM="0x7485B5CF"
BIN_FILE_VERSION="5.2.3790.4202" BIN_PRODUCT_VERSION="5.2.3790.4202"
PRODUCT_VERSION="5.2.3790.4202" COMPANY_NAME="Microsoft Corporation"
FILE_VERSION="5.2.3790.4202" INTERNAL_NAME="OLEAUT32.DLL"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x96543" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.4202"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.4202" LINK_DATE="12/13/2007 07:49:29"
UPTO_LINK_DATE="12/13/2007 07:49:29" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8360448" CHECKSUM="0x9CEECD4"
BIN_FILE_VERSION="6.0.3790.4184" BIN_PRODUCT_VERSION="6.0.3790.4184"
PRODUCT_VERSION="6.00.3790.4184" FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.3790.4184 (srv03_sp2_gdr.071106-1258)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x7FA6F5" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="6.0.3790.4184"
UPTO_BIN_PRODUCT_VERSION="6.0.3790.4184" LINK_DATE="11/07/2007 13:49:28"
UPTO_LINK_DATE="11/07/2007 13:49:28" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="583680" CHECKSUM="0x44D95093"
BIN_FILE_VERSION="5.2.3790.4033" BIN_PRODUCT_VERSION="5.2.3790.4033"
PRODUCT_VERSION="5.2.3790.4033" FILE_DESCRIPTION="Windows USER API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.4033 (srv03_sp2_gdr.070228-0030)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x91402" LINKER_VERSION="0x50002"
UPTO_BIN_FILE_VERSION="5.2.3790.4033"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.4033" LINK_DATE="03/02/2007 06:38:46"
UPTO_LINK_DATE="03/02/2007 06:38:46" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="824832" CHECKSUM="0x6A5A486"
BIN_FILE_VERSION="7.0.6000.16608" BIN_PRODUCT_VERSION="7.0.6000.16608"
PRODUCT_VERSION="7.00.6000.16608" FILE_DESCRIPTION="Internet Extensions for
Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
Explorer" FILE_VERSION="7.00.6000.16608 (vista_gdr.071204-1500)"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCA879"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16608"
UPTO_BIN_PRODUCT_VERSION="7.0.6000.16608" LINK_DATE="12/07/2007 08:12:33"
UPTO_LINK_DATE="12/07/2007 08:12:33" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM)
Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for
Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="localspl.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="localspl.dll" SIZE="342016" CHECKSUM="0x5E9D6160"
BIN_FILE_VERSION="5.2.3790.3959" BIN_PRODUCT_VERSION="5.2.3790.3959"
PRODUCT_VERSION="5.2.3790.3959" FILE_DESCRIPTION="Local Spooler DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
ORIGINAL_FILENAME="localspl.dll" INTERNAL_NAME="localspl.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x594DF"
LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.3959"
UPTO_BIN_PRODUCT_VERSION="5.2.3790.3959" LINK_DATE="02/17/2007 13:59:53"
UPTO_LINK_DATE="02/17/2007 13:59:53" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

- - - - - - - - -
manifest.txt
- - - - - - - - -
Server=watson.microsoft.com
UI LCID=1033
Flags=1671504
Brand=WINDOWS
TitleName=Spooler SubSystem App
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
ErrorText=This error occurred on 3/31/2008 at 10:29:00 AM.
HeaderText=Spooler SubSystem App encountered a problem and needed to close.
Stage1URL=/StageOne/spoolsv_exe/5_2_3790_3959/localspl_dll/5_2_3790_3959/00024193.htm
Stage2URL=/dw/stagetwo.asp?szAppName=spoolsv.exe&szAppVer=5.2.3790.3959&szModName=localspl.dll&szModVer=5.2.3790.3959&offset=00024193
DataFiles=C:\DOCUME~1\SCOTTT~1\LOCALS~1\Temp\2\WER07b1.dir00\spoolsv.exe.mdmp|C:\DOCUME~1\SCOTTT~1\LOCALS~1\Temp\2\WER07b1.dir00\appcompat.txt
Heap=C:\DOCUME~1\SCOTTT~1\LOCALS~1\Temp\2\WER07b1.dir00\spoolsv.exe.hdmp
ErrorSubPath=spoolsv.exe\5.2.3790.3959\localspl.dll\5.2.3790.3959\00024193
DirectoryDelete=C:\DOCUME~1\SCOTTT~1\LOCALS~1\Temp\2\WER07b1.dir00

 

[Jian-Ping Zhu [MSFT]]

RE: Deployed Printers using GPO, now getting Spooler Supsystem Access Violation

Hello,

Thank you for your post.

Please note the spooler crash issue is related to kernel crash. I suggest
you contact Microsoft CSS (CUSTOMER SERVICE AND SUPPORT), which is the best
resource to analyze the memory dump file and locate the root cause.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Besides, the following are some general information for your reference.

There are many reasons which might cause the Spooler Supsystem Error. For
example, the default local port monitor is changed by a third-party
program.

You could have a try first with the following steps to fix the problem.

As serious problems might occur if you modify the registry incorrectly,
please refer to the following KB article to back up the registry before you
modify it:

How to back up and restore the registry in Windows
http://support.microsoft.com/kb/322756/en-us

1. Start Registry Editor on the server where the printers are shared.

2. Locate the Local Port value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Local
Port

3. Double-click the Driver subkey, and then edit the value. Change the
string value to Localspl.dll, and then click OK.

4. Check the following registry key for third-party print providers. Remove
any non-default print providers:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers
The default print providers are:
Internet Print Provider
LanMan Print Services

5. Check the following registry key for third-party print processors.
Remove any non-default print processors:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Print Processors
The default print processor is:
WinPrint

To find out what printer is using the print processor, use the Microsoft
Product Support Reporting Tool (MPS_REPORTS) tool to open
MachineName_PRINTDRIVERS.TXT, and then search for the third-party print
processor and for the queues that are using the print processor.

6. Change the third-party print processor to WinPrint.
a. Click Start, point to Settings, and then click Control Panel.
b. Double-click Printers, right-click the printer, and then click
Properties.
c. On the Advanced tab, click Print Processor.
d. In the Print Processor box, click WinPrint.
e. Click OK two times.

7. Quit Registry Editor.

If the above method doesn't help, please contact to CSS for further
investigation.

Thanks for your understanding and hope you have a nice day.

Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center

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