Can't remote desktop into server following reboot.

  • Thread starter Thread starter Bobby
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Bobby

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Hi
We are using Windows 2003 SR2.

Last night I was working from home and needed to reboot our exchange
server. When it came back, I tried to remote desktop into it but got
the message "Remote connections might not be enabled at the remote
computer". This morning I came in work and the server is working fine,
but I can't even remote desktop into it from work.

I assume that a service may be stopped or something similar. I could
try rebooting the server again, but can't do it just now. Can anybody
suggest what it might be, to save me rebooting the server?

Thanks for your help

Colin
 
Re: Can't remote desktop into server following reboot.

Sounds like you need this hotfix:

930045 - A Windows Server 2003-based computer stops responding when
you shut down the computer in a remote console session
http://support.microsoft.com/?kbid=930045

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Bobby <bobby2@blueyonder.co.uk> wrote on 02 apr 2008 in
microsoft.public.windows.terminal_services:

> Hi
> We are using Windows 2003 SR2.
>
> Last night I was working from home and needed to reboot our
> exchange server. When it came back, I tried to remote desktop
> into it but got the message "Remote connections might not be
> enabled at the remote computer". This morning I came in work and
> the server is working fine, but I can't even remote desktop into
> it from work.
>
> I assume that a service may be stopped or something similar. I
> could try rebooting the server again, but can't do it just now.
> Can anybody suggest what it might be, to save me rebooting the
> server?
>
> Thanks for your help
>
> Colin
 
Re: Can't remote desktop into server following reboot.

On 2 Apr, 11:12, "Vera Noest [MVP]" <vera.no...@remove-
this.hem.utfors.se> wrote:
> Sounds like you need this hotfix:
>
> 930045 - A Windows Server 2003-based computer stops responding when
> you shut down the computer in a remote console sessionhttp://support.microsoft.com/?kbid=930045
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting:  http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> Bobby <bob...@blueyonder.co.uk> wrote on 02 apr 2008 in
> microsoft.public.windows.terminal_services:
>
>
>
> > Hi
> > We are using Windows 2003 SR2.
>
> > Last night I was working from home and needed to reboot our
> > exchange server. When it came back, I tried to remote desktop
> > into it but got the message "Remote connections might not be
> > enabled at the remote computer". This morning I came in work and
> > the server is working fine, but I can't even remote desktop into
> > it from work.
>
> > I assume that a service may be stopped or something similar. I
> > could try rebooting the server again, but can't do it just now.
> > Can anybody suggest what it might be, to save me rebooting the
> > server?
>
> > Thanks for your help
>
> > Colin- Hide quoted text -
>
> - Show quoted text -

Thanks for the suggestion. Just to clarify something for me, the
server is responding in that it is working as it should, and it did
successfulyy reboot. The only issue is, I cannot remote access into
it. Is the hotfix meant o fix this problem?
 
Re: Can't remote desktop into server following reboot.

Bobby <bobby2@blueyonder.co.uk> wrote on 02 apr 2008 in
microsoft.public.windows.terminal_services:

> On 2 Apr, 11:12, "Vera Noest [MVP]" <vera.no...@remove-
> this.hem.utfors.se> wrote:
>> Sounds like you need this hotfix:
>>
>> 930045 - A Windows Server 2003-based computer stops responding
>> when you shut down the computer in a remote console
>> sessionhttp://support.micro
> soft.com/?kbid=930045
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting:  http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> Bobby <bob...@blueyonder.co.uk> wrote on 02 apr 2008 in
>> microsoft.public.windows.terminal_services:
>>
>>
>>
>> > Hi
>> > We are using Windows 2003 SR2.
>>
>> > Last night I was working from home and needed to reboot our
>> > exchange server. When it came back, I tried to remote desktop
>> > into it but got the message "Remote connections might not be
>> > enabled at the remote computer". This morning I came in work
>> > and the server is working fine, but I can't even remote
>> > desktop into it from work.
>>
>> > I assume that a service may be stopped or something similar.
>> > I could try rebooting the server again, but can't do it just
>> > now. Can anybody suggest what it might be, to save me
>> > rebooting the server?
>>
>> > Thanks for your help
>>
>> > Colin- Hide quoted text -
>>
>> - Show quoted text -
>
> Thanks for the suggestion. Just to clarify something for me,
> the server is responding in that it is working as it should, and
> it did successfulyy reboot. The only issue is, I cannot remote
> access into it. Is the hotfix meant o fix this problem?

Mmm, good question, maybe not. I've applied the hotfix myself on
all of my servers, but they were hung during the shutdown process
and never really rebooted.
Have you logged on to the physical console of the server and
checked if Remote Desktop connectons (in Control Panel - System -
Remote) are still enabled?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
 
Re: Can't remote desktop into server following reboot.

Bobby wrote:
> Hi
> We are using Windows 2003 SR2.
>
> Last night I was working from home and needed to reboot our exchange
> server. When it came back, I tried to remote desktop into it but got
> the message "Remote connections might not be enabled at the remote
> computer". This morning I came in work and the server is working fine,
> but I can't even remote desktop into it from work.
>
> I assume that a service may be stopped or something similar. I could
> try rebooting the server again, but can't do it just now. Can anybody
> suggest what it might be, to save me rebooting the server?
>
> Thanks for your help
>
> Colin
Have you looked at the event logs? Also, check to see if any services
set for "Automatic" are not running... Try and start any and see what
happens.

This is one huge reason that I avoid rebooting servers remotely at all
costs....

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services
 
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