Terminal Services session and Excel 2003

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jmanuel

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I don't know where to post this, but figured I'd start here...
A user accesses a Windows 2000 Server thru Terminal Services and has to copy
and paste information from that server onto an excel spreadsheet on the
user's desktop, which is Excel 2003. However w/several attempts, an error
message would appear, "Cannot Empty the Clipboard" and the user would act by
cleaning out his Clipboard but doesn't appear to resolve the issue. the user
has found that disconnecting from session and logging back in helps buy some
time--but I'm sure as time goes by it has become an inconvenience.

If I have posted this in the wrong area, please guide me in the right
direction I could use some help because I do not know what to do for this
user.

Thank you in Advanced.

If there is additional spec's needed, please let me know.
 
Re: Terminal Services session and Excel 2003

This is a fairly common problem with the clipboard viewer chain.
For an excellent explanation of the problem as well as some
troubleshooting tips, check:

Why does my shared clipboard not work? Part I
http://blogs.msdn.com/ts/archive/2006/11/16/why-does-my-shared-
clipboard-not-work-part-1.aspx

Why does my shared clipboard not work? Part II
http://blogs.msdn.com/ts/archive/2006/11/16/why-does-my-shared-
clipboard-not-work-part-2.aspx
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?am1hbnVlbA==?= <jmanuel@discussions.microsoft.com> wrote
on 03 apr 2008 in microsoft.public.windows.terminal_services:

> I don't know where to post this, but figured I'd start here...
> A user accesses a Windows 2000 Server thru Terminal Services and
> has to copy and paste information from that server onto an excel
> spreadsheet on the user's desktop, which is Excel 2003. However
> w/several attempts, an error message would appear, "Cannot Empty
> the Clipboard" and the user would act by cleaning out his
> Clipboard but doesn't appear to resolve the issue. the user has
> found that disconnecting from session and logging back in helps
> buy some time--but I'm sure as time goes by it has become an
> inconvenience.
>
> If I have posted this in the wrong area, please guide me in the
> right direction I could use some help because I do not know what
> to do for this user.
>
> Thank you in Advanced.
>
> If there is additional spec's needed, please let me know.
 
Re: Terminal Services session and Excel 2003

Thanks for the reference links, I will give it a try and reply back if it
helps.

"Vera Noest [MVP]" wrote:

> This is a fairly common problem with the clipboard viewer chain.
> For an excellent explanation of the problem as well as some
> troubleshooting tips, check:
>
> Why does my shared clipboard not work? Part I
> http://blogs.msdn.com/ts/archive/2006/11/16/why-does-my-shared-
> clipboard-not-work-part-1.aspx
>
> Why does my shared clipboard not work? Part II
> http://blogs.msdn.com/ts/archive/2006/11/16/why-does-my-shared-
> clipboard-not-work-part-2.aspx
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?am1hbnVlbA==?= <jmanuel@discussions.microsoft.com> wrote
> on 03 apr 2008 in microsoft.public.windows.terminal_services:
>
> > I don't know where to post this, but figured I'd start here...
> > A user accesses a Windows 2000 Server thru Terminal Services and
> > has to copy and paste information from that server onto an excel
> > spreadsheet on the user's desktop, which is Excel 2003. However
> > w/several attempts, an error message would appear, "Cannot Empty
> > the Clipboard" and the user would act by cleaning out his
> > Clipboard but doesn't appear to resolve the issue. the user has
> > found that disconnecting from session and logging back in helps
> > buy some time--but I'm sure as time goes by it has become an
> > inconvenience.
> >
> > If I have posted this in the wrong area, please guide me in the
> > right direction I could use some help because I do not know what
> > to do for this user.
> >
> > Thank you in Advanced.
> >
> > If there is additional spec's needed, please let me know.
>
 
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