Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

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I have a Windows 2003 Server (SP1). It's primary role is a production
database server running SQL 2000. It runs IIS and a few other custom apps,
but mostly it is SQL intensive. We had some minor SQL problems and then our
DBA noticed that Outlook / mapi was not working for SQL alerts.

In troubleshooting the Outlook problem, I noticed that I could not view the
registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the
key, I get an error 'Cannot open CurrentVersion - Error while opening key'.

I am also unable to open most of the applications under Control Panel.

Has anyone seen this before? I have not rebooted the server yet. I am
concerned that Windows may not start. Is there anything that I can do before
a reboot to fix the registry problems?

I have a good backup, but would like to mitigate the issue if possible
before rebooting.

Thanks for any suggestions (and Yes I know it needs SP2 :)

- JT
 
Re: Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and
seleect Permission and make sure that the logged on uesr has the ncecessary
permissions?

--
Jabez Gan
Microsoft MVP: Windows Server
http://www.msblog.org


"JT" <JT@discussions.microsoft.com> wrote in message
news:15C63650-9DF9-4525-B343-D41B28DF8902@microsoft.com...
>I have a Windows 2003 Server (SP1). It's primary role is a production
> database server running SQL 2000. It runs IIS and a few other custom
> apps,
> but mostly it is SQL intensive. We had some minor SQL problems and then
> our
> DBA noticed that Outlook / mapi was not working for SQL alerts.
>
> In troubleshooting the Outlook problem, I noticed that I could not view
> the
> registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the
> key, I get an error 'Cannot open CurrentVersion - Error while opening
> key'.
>
> I am also unable to open most of the applications under Control Panel.
>
> Has anyone seen this before? I have not rebooted the server yet. I am
> concerned that Windows may not start. Is there anything that I can do
> before
> a reboot to fix the registry problems?
>
> I have a good backup, but would like to mitigate the issue if possible
> before rebooting.
>
> Thanks for any suggestions (and Yes I know it needs SP2 :)
>
> - JT
 
Re: Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

Yes, we checked all of the permissions, but were unable to propogate them to
the key, as Windows could not verifiy permissions on the 'missing key'

A reboot fixed the problem completely. Seems like a no brainer but we have
had serious SAN problems on reboots of that server, so we were very hesitant
to reboot it.

Thank you for the suggestion - it is resolved.

"Jabez Gan [MVP]" wrote:

> Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and
> seleect Permission and make sure that the logged on uesr has the ncecessary
> permissions?
>
> --
> Jabez Gan
> Microsoft MVP: Windows Server
> http://www.msblog.org
>
>
> "JT" <JT@discussions.microsoft.com> wrote in message
> news:15C63650-9DF9-4525-B343-D41B28DF8902@microsoft.com...
> >I have a Windows 2003 Server (SP1). It's primary role is a production
> > database server running SQL 2000. It runs IIS and a few other custom
> > apps,
> > but mostly it is SQL intensive. We had some minor SQL problems and then
> > our
> > DBA noticed that Outlook / mapi was not working for SQL alerts.
> >
> > In troubleshooting the Outlook problem, I noticed that I could not view
> > the
> > registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the
> > key, I get an error 'Cannot open CurrentVersion - Error while opening
> > key'.
> >
> > I am also unable to open most of the applications under Control Panel.
> >
> > Has anyone seen this before? I have not rebooted the server yet. I am
> > concerned that Windows may not start. Is there anything that I can do
> > before
> > a reboot to fix the registry problems?
> >
> > I have a good backup, but would like to mitigate the issue if possible
> > before rebooting.
> >
> > Thanks for any suggestions (and Yes I know it needs SP2 :)
> >
> > - JT
>
 
Re: Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

Thanks for the update ;)

--
Jabez Gan
Microsoft MVP: Windows Server
http://www.msblog.org


"JT" <JT@discussions.microsoft.com> wrote in message
news:AD7D8138-B508-40B1-B48C-4E51971A0F97@microsoft.com...
> Yes, we checked all of the permissions, but were unable to propogate them
> to
> the key, as Windows could not verifiy permissions on the 'missing key'
>
> A reboot fixed the problem completely. Seems like a no brainer but we
> have
> had serious SAN problems on reboots of that server, so we were very
> hesitant
> to reboot it.
>
> Thank you for the suggestion - it is resolved.
>
> "Jabez Gan [MVP]" wrote:
>
>> Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and
>> seleect Permission and make sure that the logged on uesr has the
>> ncecessary
>> permissions?
>>
>> --
>> Jabez Gan
>> Microsoft MVP: Windows Server
>> http://www.msblog.org
>>
>>
>> "JT" <JT@discussions.microsoft.com> wrote in message
>> news:15C63650-9DF9-4525-B343-D41B28DF8902@microsoft.com...
>> >I have a Windows 2003 Server (SP1). It's primary role is a production
>> > database server running SQL 2000. It runs IIS and a few other custom
>> > apps,
>> > but mostly it is SQL intensive. We had some minor SQL problems and
>> > then
>> > our
>> > DBA noticed that Outlook / mapi was not working for SQL alerts.
>> >
>> > In troubleshooting the Outlook problem, I noticed that I could not view
>> > the
>> > registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand
>> > the
>> > key, I get an error 'Cannot open CurrentVersion - Error while opening
>> > key'.
>> >
>> > I am also unable to open most of the applications under Control Panel.
>> >
>> > Has anyone seen this before? I have not rebooted the server yet. I am
>> > concerned that Windows may not start. Is there anything that I can do
>> > before
>> > a reboot to fix the registry problems?
>> >
>> > I have a good backup, but would like to mitigate the issue if possible
>> > before rebooting.
>> >
>> > Thanks for any suggestions (and Yes I know it needs SP2 :)
>> >
>> > - JT
>>
 
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