Windows 2003 - can't back up system state

  • Thread starter Thread starter Geoff Lane
  • Start date Start date
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Geoff Lane

Guest
I posted this several days ago, but got limited response. So I'm asking
again but giving fuller information in the hope that someone can point
me in the right direction. I suspect that unless I can repair/reinstall
the Volume Shadow Copy Service, I'm facing a "nuke and rebuild" :(

This is a Windows 2003 standard server domain controller. Recently I
changed anti-virus vendor and something went awry while uninstalling the
old software and installing the new, so that I'm now getting the
following errors when my scheduled task to back up the system state
runs.

All help gratefully received,

Geoff.


From the Application event log:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 20
Date: 4/6/2008
Time: 23:59:19
User: N/A
Computer: GJCTS03
Description:
Volume Shadow Copy Service error: A critical component required by the
Volume Shadow Copy service is not registered. This might happened if an
error occurred during Windows setup or during installation of a Shadow
Copy provider. The error returned from CoCreateInstance on class with
CLSID {40700425-0080-11d2-851f-00c04fc21759} and Name
MSSQL_ClientVirtualDeviceSet is [0x80040154].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0010: 30 30 30 30 30 32 31 33 00000213
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0028: 30 30 30 30 30 31 37 36 00000176
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 34 33 32 34 00004324
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 35 33 31 36 00005316
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

--------------------------------------------

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 6008
Date: 4/6/2008
Time: 23:59:19
User: N/A
Computer: GJCTS03
Description:
Sqllib error: Failed to create VDS object. hr = 0x80040154.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0010: 30 30 30 30 30 32 32 33 00000223
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0028: 30 30 30 30 30 31 37 36 00000176
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 34 33 32 34 00004324
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 35 33 31 36 00005316
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

----------------------------------------------

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8019
Date: 4/6/2008
Time: 23:59:23
User: N/A
Computer: GJCTS03
Description:
End Operation: Warnings or errors were encountered.
Consult the backup report for more details.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


-----------------------------------------------

Here's the backup report from manually attempting to backup system
state:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "SystemState2.bkf created 4/7/2008 at 10:13"

Volume shadow copy creation: Attempt 1.
"MSDEWriter" has reported an error 0x800423f4. This is part of System
State. The backup cannot continue.

Error returned while creating the volume shadow copy:800423f4
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------
 
Re: Windows 2003 - can't back up system state

Hi Geoff,

Please try:

Opening %win%\inf folder
Locate the file volsnap.inf
Right click and select Install.

does this help?

--
Jabez Gan
Microsoft MVP: Windows Server
http://www.msblog.org


"Geoff Lane" <geoff@nospam.invalid> wrote in message
news:Xns9A796876988A8geoffnospam097akdsh@207.46.248.16...
>I posted this several days ago, but got limited response. So I'm asking
> again but giving fuller information in the hope that someone can point
> me in the right direction. I suspect that unless I can repair/reinstall
> the Volume Shadow Copy Service, I'm facing a "nuke and rebuild" :(
>
> This is a Windows 2003 standard server domain controller. Recently I
> changed anti-virus vendor and something went awry while uninstalling the
> old software and installing the new, so that I'm now getting the
> following errors when my scheduled task to back up the system state
> runs.
>
> All help gratefully received,
>
> Geoff.
>
>
> From the Application event log:
>
> Event Type: Error
> Event Source: VSS
> Event Category: None
> Event ID: 20
> Date: 4/6/2008
> Time: 23:59:19
> User: N/A
> Computer: GJCTS03
> Description:
> Volume Shadow Copy Service error: A critical component required by the
> Volume Shadow Copy service is not registered. This might happened if an
> error occurred during Windows setup or during installation of a Shadow
> Copy provider. The error returned from CoCreateInstance on class with
> CLSID {40700425-0080-11d2-851f-00c04fc21759} and Name
> MSSQL_ClientVirtualDeviceSet is [0x80040154].
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 2d 20 43 6f 64 65 3a 20 - Code:
> 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
> 0010: 30 30 30 30 30 32 31 33 00000213
> 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
> 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
> 0028: 30 30 30 30 30 31 37 36 00000176
> 0030: 2d 20 50 49 44 3a 20 20 - PID:
> 0038: 30 30 30 30 34 33 32 34 00004324
> 0040: 2d 20 54 49 44 3a 20 20 - TID:
> 0048: 30 30 30 30 35 33 31 36 00005316
> 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
> 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
> 0060: 57 53 5c 53 79 73 74 65 WS\Syste
> 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
> 0070: 63 2e 65 78 65 20 20 20 c.exe
> 0078: 2d 20 55 73 65 72 3a 20 - User:
> 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
> 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
> 0090: 54 45 4d 20 20 20 20 20 TEM
> 0098: 2d 20 53 69 64 3a 20 20 - Sid:
> 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
>
> --------------------------------------------
>
> Event Type: Error
> Event Source: VSS
> Event Category: None
> Event ID: 6008
> Date: 4/6/2008
> Time: 23:59:19
> User: N/A
> Computer: GJCTS03
> Description:
> Sqllib error: Failed to create VDS object. hr = 0x80040154.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 2d 20 43 6f 64 65 3a 20 - Code:
> 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
> 0010: 30 30 30 30 30 32 32 33 00000223
> 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
> 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
> 0028: 30 30 30 30 30 31 37 36 00000176
> 0030: 2d 20 50 49 44 3a 20 20 - PID:
> 0038: 30 30 30 30 34 33 32 34 00004324
> 0040: 2d 20 54 49 44 3a 20 20 - TID:
> 0048: 30 30 30 30 35 33 31 36 00005316
> 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
> 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
> 0060: 57 53 5c 53 79 73 74 65 WS\Syste
> 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
> 0070: 63 2e 65 78 65 20 20 20 c.exe
> 0078: 2d 20 55 73 65 72 3a 20 - User:
> 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
> 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
> 0090: 54 45 4d 20 20 20 20 20 TEM
> 0098: 2d 20 53 69 64 3a 20 20 - Sid:
> 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
>
> ----------------------------------------------
>
> Event Type: Error
> Event Source: NTBackup
> Event Category: None
> Event ID: 8019
> Date: 4/6/2008
> Time: 23:59:23
> User: N/A
> Computer: GJCTS03
> Description:
> End Operation: Warnings or errors were encountered.
> Consult the backup report for more details.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>
> -----------------------------------------------
>
> Here's the backup report from manually attempting to backup system
> state:
>
> Backup Status
> Operation: Backup
> Active backup destination: File
> Media name: "SystemState2.bkf created 4/7/2008 at 10:13"
>
> Volume shadow copy creation: Attempt 1.
> "MSDEWriter" has reported an error 0x800423f4. This is part of System
> State. The backup cannot continue.
>
> Error returned while creating the volume shadow copy:800423f4
> Aborting Backup.
>
> ----------------------
>
> The operation did not successfully complete.
>
> ----------------------
 
Re: Windows 2003 - can't back up system state

"Jabez Gan [MVP]" <mingteikg@blizNOSPAMhosting.com> wrote in news:75A87279-
BF85-4F2C-BFBF-D100ECB3667C@microsoft.com:

> Please try:
>
> Opening %win%\inf folder
> Locate the file volsnap.inf
> Right click and select Install.
>
> does this help?

Thanks for your help.

Unfortunately, installing volsnap.inf doesn't seem to change things. I
rebooted following the install, but I still get the same errors in the
Application Log and the same reason for backup failure when I try to
manually back up system state.

Geoff
 
Re: Windows 2003 - can't back up system state


"Geoff Lane" <geoff@nospam.invalid> wrote in message
news:Xns9A796876988A8geoffnospam097akdsh@207.46.248.16...
>I posted this several days ago, but got limited response. So I'm asking
> again but giving fuller information in the hope that someone can point
> me in the right direction. I suspect that unless I can repair/reinstall
> the Volume Shadow Copy Service, I'm facing a "nuke and rebuild" :(
>
> This is a Windows 2003 standard server domain controller. Recently I
> changed anti-virus vendor and something went awry while uninstalling the
> old software and installing the new, so that I'm now getting the
> following errors when my scheduled task to back up the system state
> runs.
>
> All help gratefully received,
>
> Geoff.

Below is a copy of a report from a different post on the same subject.
I have not tried this by myself - you would need to run it at your own
risk.

Start a Command Prompt, then run these commands:
Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
Reinstalled COM+
1. Backup and then delete HKLM\Software\Microsoft\COM3
2. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll.
3. Boot to normal mode and in Control Panel, open the Add or Remove Programs
tool,
and then open the Add/Remove Windows Components tool.
Checked DCOMCNFG and red down arrow on Computer
2. Distributed Transaction coordinator is running and started.
3. Followed Q315296 How to clean up a damaged COM+ catalog
4. Errored again with: "sub-component Com+ raised an exception" 0x8007041b
5. Stopped the System event Notification serivce and attempted to reinstall
Com+ again
6. This time it was successful
7. Created a Shadow Copy on C:\ and that was successful
8. Attempted the System State backup of the server to C:\ Successful
 
Re: Windows 2003 - can't back up system state

"Pegasus \(MVP\)" <I.can@fly.com.oz> wrote in news:O2YEByKmIHA.4244
@TK2MSFTNGP06.phx.gbl:

> Below is a copy of a report from a different post on the same subject.
> I have not tried this by myself - you would need to run it at your own
> risk.

Thanks - tried that and I'm now getting a different behaviour on attempting
to back up system state, but it's still unsuccessful. It seems that I can't
reinstall COM+ properly, because when I try via add/remove programs I get
the following error:

Sub-component COM+ raised an exception while processing the
OC_COMPLETE_INSTALLATION setup message.

d:\nt\com\complus\src\complussetup\comsetup\ccompluscore.cpp (line 563)

Error Code = 0x80040206



An unexpected internal error was detected

The COM+ event classes could not be registered.

I have a horrible feeling about this :(
 
Re: Windows 2003 - can't back up system state

Geoff,
I have been fighting similar issues ID 6008 & ID 20 on the DPM forum with no
relief. Below are the two app errors I keep seeing on a W2k3SP2 Protected
Server (through DPM 2007Enterprise) with SQL200SP4. Shares and System State
perform correctly but the Replicas are inconsistent for 19 SQL jobs. The
Microsoft Shadow Copy Service provider keeps stopping.
I would love to hear if you have an answer short of nuking, because I am
close to that myself. Not sure that will even help!

My errors:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 6008
Date: 5/20/2008
Time: 3:05:37 PM
User: N/A
Computer: EBONYDRAKE
Description:
Sqllib error: Failed to create VDS object. hr = 0x80040154.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0010: 30 30 30 30 30 32 32 33 00000223
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0028: 30 30 30 30 30 31 37 36 00000176
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 33 39 30 34 00003904
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 30 39 31 32 00000912
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 20
Date: 5/20/2008
Time: 3:05:37 PM
User: N/A
Computer: EBONYDRAKE
Description:
Volume Shadow Copy Service error: A critical component required by the
Volume Shadow Copy service is not registered. This might happened if an
error occurred during Windows setup or during installation of a Shadow Copy
provider. The error returned from CoCreateInstance on class with CLSID
{40700425-0080-11d2-851f-00c04fc21759} and Name MSSQL_ClientVirtualDeviceSet
is [0x80040154].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0010: 30 30 30 30 30 32 31 33 00000213
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
0028: 30 30 30 30 30 31 37 36 00000176
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 33 39 30 34 00003904
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 30 39 31 32 00000912
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18


--
Peter Jam
Network System Administrator
Lorch Microwave Inc



"Geoff Lane" wrote:

> "Pegasus \(MVP\)" <I.can@fly.com.oz> wrote in news:O2YEByKmIHA.4244
> @TK2MSFTNGP06.phx.gbl:
>
> > Below is a copy of a report from a different post on the same subject.
> > I have not tried this by myself - you would need to run it at your own
> > risk.
>
> Thanks - tried that and I'm now getting a different behaviour on attempting
> to back up system state, but it's still unsuccessful. It seems that I can't
> reinstall COM+ properly, because when I try via add/remove programs I get
> the following error:
>
> Sub-component COM+ raised an exception while processing the
> OC_COMPLETE_INSTALLATION setup message.
>
> d:\nt\com\complus\src\complussetup\comsetup\ccompluscore.cpp (line 563)
>
> Error Code = 0x80040206
>
>
>
> An unexpected internal error was detected
>
> The COM+ event classes could not be registered.
>
> I have a horrible feeling about this :(
>
 
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